Kilfillan House Care Home

Graemesdyke Road, Berkhamsted HP4 3LZ
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9.7 70 Reviews
  • Kilfillan House Care Home, Berkhamsted
Kilfillan House provides nursing, residential, palliative, Parkinson's and convalescence care. The home offers both long-term and short-stay care.

Located in a pleasant residential area not far from the town centre of Berkhamsted, this former manor house provides first-class accommodation and facilities. Interiors include comfortable ensuite bedrooms while outside offers pretty mature gardens with a greenhouse and sensory garden, each providing the ideal setting to relax and unwind.

The chef provides meals that are tasty and nutritious and works hard to ensure that all residents’ dietary requirements are met. Home-made sweet treats are available every day and the home enjoys celebrating each resident’s birthday with a personalised birthday cake.

Daily activities and regular outings are arranged for residents and friends and family are always welcome to join in.

This home is open to local authority funded residents, get in touch to find out more.

For more information about life in the home, please visit their Facebook page: Search 'Bupa UK Kilfillan House'.

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Care Provided by Kilfillan House Care Home

  • Primary Care Categories
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Care Types Provided
  • Nursing Care
  • Residential Care
  • For a maximum of 30 Service Users
  • Privately Owned
  • Care Offered
  • Cancer Care
  • Hearing Impairment
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Physiotherapy

Good to Know

  • Person in charge
  • Jessica Britton (Home Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (30)
  • Care Home Design/Build
    • Purpose Built: No

Funding & Fees Guide for Kilfillan House Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • The home is open to admissions. The home is open to everyone. There’s no need for your loved one to have Bupa health insurance. Based on the edge of Hertfordshire, the historic market town of Berkhamsted has lots to offer. It was once home to the famous novelist, Graham Greene, and has many spots of natural beauty. That includes places like Ashridge forest and the ruins of Berkhamsted Castle.


  • Parking

  • On-site parking is available.


Kilfillan House Care Home Reviews (70)

Total of 70, showing 21-40
9.7

Kilfillan House Care Home has a Review Score of 9.7 (9.676) out of 10, based on 25 reviews in the last 2 years. Over all time Kilfillan House Care Home has 70 reviews.

Overall Experience

  • 49
  • 19
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Date Published

70
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9
25
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Review from C C (Daughter of Resident) published on 13 June 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother was in the home for 6 months. She was very well cared for throughout. The staff were attentive and kind and made her final days as comfortable as possible, particular thanks to two members of staff. I would recommend the nursing home without hesitation.

Reply from Grace Langfield, Customer Service Adviser at Kilfillan House Care Home

Thank you for taking the time to leave us your review. It is always nice to hear words such as 'attentive' and 'kind' being used to describe our care and we hope you will go away from this feeling like your mother received the best possible care during her stay with us at Kilfillan House Care Home.


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Review from Andrew M (Son of Resident) published on 10 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother spent the last two months of her long life at Kilfillan House Care Home receiving palliative care. The kindness, compassion and care shown to my mother by the amazing staff was truly wonderful. Also, the practical and emotional support given to me at a difficult time has been fantastic. I
recommend the tea and hugs.

Reply from David Mclean, Customer Service Adviser at Kilfillan House Care Home

Thank you for taking the time to leave your kind words. We are saddened to hear about your loss. It is always nice to hear from family members feeling like their loved one has been cared for and looked after. It is always nice to hear words like “kindness” and “compassion” being used to describe our care. Hopefully, you will go away from this feeling like your mother received the best possible care.


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Review from C D (Daughter of Resident) published on 5 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Myself and all my family were delighted that my mother was welcomed back to Kilfillan House with the assurance and comfort of the knowledge that she would receive the best of care during the last days of her life. The nursing staff were very good at communicating with us daily and prepared us well towards
the end of her life. They were professional but always with a smile and showed great respect and empathy towards our mother.

Reply from Fran Donno, Customer Service Adviser at Kilfillan House Care Home

Thank you for taking the time to leave your kind words. We are glad to have helped you and your family through such a difficult time. Hopefully, with you knowing that your mother received the best possible care, it can put your mind at ease.


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Review from John C (Son of Resident) published on 4 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care received by my mother was second to none. All staff, at all times, were friendly, approachable and very helpful. My mother enjoyed her stay right up to the end and was always treated with dignity. A credit to the care system.

Reply from Fran Donno, Customer Service Adviser at Kilfillan House Care Home

Thank you for taking the time to leave your kind response. It is always lovely to hear words such as "helpful" and "approachable" being used to describe the care that we provide. We are saddened to hear about your loss and we hope you can go away from this feeling like your mother received the best possible care.


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Review from J A (Resident) published on 21 April 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Any care home is defined not by its location, or by its facility, but by it's staff. The manager and the staff at Kilfillan House are beyond the normal and manage to excel within, what may only be described, as a challenging physical situation. The nursing staff in particular are exceptional in that,
whatever the workload, they somehow manage and without complaint of any kind. This is at a time when most care homes are probably stretched for staffing levels. The carers, while many are relatively new, have all settled into a nice working regime whereby everything is taken care of, usually with minimal delay.
As it's longest-serving resident, I am proud to say that Kilfillan House is currently running superbly well and much of this must be due to the current manager who has already made several positive improvements to the home. This, in turn, rubs off on the staff who are much happier in their work as a result. Well done Kilfillan.

Reply from Fran Donno, Customer Service Adviser at Kilfillan House Care Home

Thank you for your kind words. We are so pleased that you feel comfortable and at ease in our care and we are happy to hear you feel like a part of our Kilfillan House family. We have a genuine regard for our residents, so this makes us happy that we can make your stay with us enjoyable and pleasant. We hope to continue providing you with the best possible care.


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Review from A H (Husband of Resident) published on 17 February 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We had lunch at Kilfillan House for our 63 wedding anniversary, and the kindness and fuss they made of us were outstanding. They made it a day my wife and I will never forget. Thank you to this outstanding team.

Reply from Grace Langfield, Customer Service Adviser at Kilfillan House Care Home

Thank you for taking the time to leave your wonderful review. It is so nice for us to hear that the care home has gone so above and beyond to help you and your Wife celebrate such a big milestone. Congratulations to you both, and thank you for choosing Arbrook House.


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Review from Juliet M (Daughter of Resident) published on 28 October 2022
Submitted via Website • Report

Overall Experience  Overall Experience 3.0 out of 5

The photo gallery is misleading. I didn't see any board games being played but they do have a lovely big TV in the lounge which is what the main 'activity' seemed to be. There was a grave lack of organised activities, which seemed to be the chosen policy of the manager. She was rarely available leaving
the nursing leads to shoulder all contact with relatives' concerns/queries - unfairly in my opinion.
Staff were largely lovely and clearly caring (only one member of staff came across as a little short and judgemental, which was unwelcoming) - all dealing with a heavy workload, especially at weekends, and I'm sure they, like most carers in this country, are underpaid for what they do.
The room my Dad was in was very small with little room for anything other than the bare essentials (and the telephone did not work!). The garden is well kept with areas of seating but no way of residents to attract attention and my Dad was left for a harmful amount of time unnoticed outside.

Reply from Rebecca Kellegher, Customer Service Adviser at Kilfillan House Care Home

Thank you for your feedback. Our management team are always available to speak with to raise any concerns you may have, including room suitability not only for new residents but also for our current residents. Our resident's safety is paramount, ensuring they are safe within the care home premises and the grounds. Please do not hesitate to get in touch with us if there is anything further we can do to help.


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Review from Susan T (Sister of Resident) published on 7 October 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Thank you so much for looking after my brother. He was so happy to be with you. Although he was not with you very long, you all made him very happy in his final days. I cannot praise you enough for what you did for him, I will always be grateful to you all. Your dedication and caring cannot be beaten,
it is first class.

Reply from Alison Horridge, Customer Advisor on behalf of the team at Kilfillan House Care Home

Thank you for taking the time to leave us your review. We are so sorry for your loss and we hope that knowing how happy he was in our care is of comfort to you now.


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Review from T C (Daughter-in-law of Resident) published on 2 September 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother-in-law recently moved into Kilfillan House; she has been made very welcome. The staff are very attentive, caring and friendly. The food is amazing. My mother-in-law received care from a different care home where she didn't have a great experience. I believe she will be happier at Kilfillan
House.

Reply from David Mclean, Customer Service Adviser at Kilfillan House Care Home

Thank you for your lovely review. We hope Kilfillan House care home did everything possible to make the transition as easy as possible and are happy to hear you can feel at ease with your mother-in-law in our care. Please let us know if there is anything we can do to make her stay as comfortable as possible.


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Review from Clive D (Son of Resident) published on 1 September 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother seems very settled and well cared for. The staff are very encouraging and try to engage in her activities, however, her mobility is deteriorating and it's more difficult for her to engage in downstairs activities.

Reply from David Mclean, Customer Service Adviser at Kilfillan House Care Home

Thank you for taking the time to leave your review. It is always nice to hear from family members feeling like their loved one is cared for and looked after. We have a genuine regard for all of our residents and please let us know if there is anything we can do to make your mothers stay as comfortable as possible.


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Review from D L (Daughter of Resident) published on 1 September 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I can’t praise Kilfillan highly enough. My grandmother was and my stepdad is now a resident. The staff treat the residents with respect and have a lovely caring attitude. They take the time to get to know the person in their care and put things in place that will give them pleasure. They are practical
and flexible in their administration wherever they can be.

Reply from David Mclean, Customer Service Adviser at Kilfillan House Care Home

Thank you for your lovely review. We hope Kilfillan House Care Home did everything possible to make the transition as easy as possible and hope that you feel like a part of our Kilfillan House family. We hope to continue providing your loved one with the best possible care and thank you for choosing our home for your stay.


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Review from A H (Wife of Resident) published on 30 August 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Cannot fault the care my husband gets.

Reply from David Mclean, Customer Service Adviser at Kilfillan House Care Home

Thank you for taking the time to leave your review. It is always nice to hear from family members feeling like their loved one is cared for and looked after. Thank you for choosing Kilfillan House for your stay and we look forward to seeing you again soon.


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Review from Julian C (Son of Resident) published on 24 August 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Just moved my mum into Kilfillan House and can't believe how much better it is compared to the previous care home. All the staff are so polite and the food is amazing. Every room is very fresh and clean. I would recommend this care home to everyone. Thank you for a great experience.

Reply from Alison Horridge, Customer Advisor on behalf of the team at Kilfillan House Care Home

Thank you for your feedback. We are so happy to hear the way you describe our home. Thank you for choosing us to care for your mum.


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Review from Maria E (Daughter of Resident) published on 28 June 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot fault the care that my dear mum is currently receiving at Kilfillan House - she has been there since the end of March 2022 and all the staff are always so kind to her and indeed to all our family that visit her. I am fortunate enough to be able to visit Mum frequently and each time I leave
her, I know that I am leaving her in safe, caring hands. The dedicated staff work so hard and nothing ever seems too much trouble to make Mum comfortable and settled.

Reply from Rebecca Kellegher, Customer Service Adviser at Kilfillan House Care Home

We really appreciate your kind words. We are very happy to hear that you feel at ease with your mum in our care. It is always nice to hear from family members feeling like their loved one is cared for and well looked after. Thank you for your review.


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Review from Janet E (Daughter of Resident) published on 9 May 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mum died at Kilfillan Hosue on 5th April, after 4 and a half years in the home. I was very grateful to be told the day before that her death might be imminent so that I could see her for the last time. I think she was very well cared for in the home. She had dementia and was vulnerable and I am very
grateful for the extremely kind and thoughtful care she received.

Reply from Amanda Barnes, Customer Service Adviser at Kilfillan House Care Home

We appreciate you taking the time to leave us your comments. We are sorry for your loss and please accept our condolences. It is nice to hear that you managed to see your mum one last time. Hopefully, you will go away from this feeling like your mum received the best possible care.


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Review from B H (Respite Resident) published on 4 May 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The kindness I have experienced during my respite care has given me the confidence to go home and start living. The staff are so dedicated and loved.

Reply from Amanda Barnes, Customer Service Adviser at Kilfillan House Care Home

Thank you for your lovely review. It is lovely to hear that you have had such a positive experience in our care and now feel confident enough to go home. Thank you for choosing Kilfillan House for your stay.


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Review from Malita S (Resident) published on 11 April 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

I cannot comment on the value of money as I have nothing to compare with similar establishments. Please expedite the clearing of the shower room, it's full of stuff as I do have an ensuite shower in my room, I look forward to being able to take a shower on my own without help, which is needed in the
'plunge seat' in the bathroom.

Reply from Alison Horridge, Customer Advisor on behalf of the team at Kilfillan House Care Home

Thank you for taking the time to leave your comments. I will certainly pass your feedback regarding the shower room on to the management team.


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Review from C M (Son of Resident) published on 24 March 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Dad was a resident for over two years and was very content during this period. The family cannot thank the staff enough for the care and respect they gave him, especially in his final few months. The last two years have been a difficult time for everyone working in care homes yet we were always made
to feel welcome and when visits were not possible we were kept informed at all times. Kilfillan House was always Dad's first choice for care and the family would have no hesitation in recommending Kilfillan to others.

Reply from Alison Horridge, Customer Advisor on behalf of the team at Kilfillan House Care Home

Thank you for taking the time to write us a review. We hope that it was of comfort knowing that your Dad received the very best of care at Kilfilan House.


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Review from Glen S (Son of Resident) published on 24 November 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Although my mother's visit was only for 3 weeks, the care she received was very good. The home is well run and all the staff are very nice and helpful.

Reply from Alison Horridge, Customer Advisor on behalf of the team at Kilfillan House Care Home

Thank you for your feedback. Thank you for choosing Kilfillan House for your mother's care.


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Review from S T (Son of Resident) published on 18 October 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All staff are kind to my mother and helpful. Very professional in their work. This home is very friendly and all staff are happy in their work.

Reply from Alison Horridge, Customer Advisor on behalf of the team at Kilfillan House Care Home

Thank you for taking the time to leave us your review. We are glad that you find everyone professional and helpful, we hope to continue providing your mother with the best care possible.


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Current Review Score: 9.7 (9.676)

Overview of Review Score

The Review Score of 9.7 (9.676) out of 10 for Kilfillan House Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 25 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 25 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.676 for Kilfillan House Care Home is calculated as follows: ( (206 Excellents x 5) + (79 Goods x 4) + (8 Satisfactorys x 3) ) ÷ 293 Ratings = 4.676

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Kilfillan House Care Home is based on 25 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 30 registered maximum number of service users is 6, which has been reached with 25 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 18 Jan 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

2 Bed Vacancies

posted 25 Feb 2025

Spacious rooms available for nursing and residential care – long and short stay care available. All rooms are tastefully decorated, some overlooking the home’s attractive gardens. Residents can bring items from home such as ornaments, photos and small items of furniture to make more homely.


Awards / Recognitions (0)

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