Kilfillan House Care Home

Graemesdyke Road, Berkhamsted HP4 3LZ
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9.7 70 Reviews
  • Kilfillan House Care Home, Berkhamsted
Kilfillan House provides nursing, residential, palliative, Parkinson's and convalescence care. The home offers both long-term and short-stay care.

Located in a pleasant residential area not far from the town centre of Berkhamsted, this former manor house provides first-class accommodation and facilities. Interiors include comfortable ensuite bedrooms while outside offers pretty mature gardens with a greenhouse and sensory garden, each providing the ideal setting to relax and unwind.

The chef provides meals that are tasty and nutritious and works hard to ensure that all residents’ dietary requirements are met. Home-made sweet treats are available every day and the home enjoys celebrating each resident’s birthday with a personalised birthday cake.

Daily activities and regular outings are arranged for residents and friends and family are always welcome to join in.

This home is open to local authority funded residents, get in touch to find out more.

For more information about life in the home, please visit their Facebook page: Search 'Bupa UK Kilfillan House'.

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Care Provided by Kilfillan House Care Home

  • Primary Care Categories
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Care Types Provided
  • Nursing Care
  • Residential Care
  • For a maximum of 30 Service Users
  • Privately Owned
  • Care Offered
  • Cancer Care
  • Hearing Impairment
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Physiotherapy

Good to Know

  • Person in charge
  • Jessica Britton (Home Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (30)
  • Care Home Design/Build
    • Purpose Built: No

Funding & Fees Guide for Kilfillan House Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • The home is open to admissions. The home is open to everyone. There’s no need for your loved one to have Bupa health insurance. Based on the edge of Hertfordshire, the historic market town of Berkhamsted has lots to offer. It was once home to the famous novelist, Graham Greene, and has many spots of natural beauty. That includes places like Ashridge forest and the ruins of Berkhamsted Castle.


  • Parking

  • On-site parking is available.


Kilfillan House Care Home Reviews (70)

Total of 70, showing 41-60
9.7

Kilfillan House Care Home has a Review Score of 9.7 (9.676) out of 10, based on 25 reviews in the last 2 years. Over all time Kilfillan House Care Home has 70 reviews.

Overall Experience

  • 49
  • 19
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Date Published

70
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9
25
45

Review from E H (Daughter of Resident) published on 5 August 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very happy with Kilfillan and more importantly Dad is happy and settled there. He has improved health wise since he has been there and he is being really well looked after.

Reply from Amanda Barnes, Customer Service Adviser at Kilfillan House Care Home

We appreciate you taking the time to leave us your comments. It is always nice to hear from family members feeling like their loved one is cared for and looked after. Thank you for choosing Kilfillan House for your dads stay.


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Review from Zoe C (Daughter of Resident) published on 5 August 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Mum has been in Kilfillan House for 3 years. The care has always been good, but recently a new staff member has enhanced mum's care by his genuine and caring approach and I am delighted that he has joined this team. He is pleasant, calm, kind and always has time to update me on mum's progress.

Reply from Amanda Barnes, Customer Service Adviser at Kilfillan House Care Home

We appreciate you taking the time to leave us your comments. It is always nice to hear words like “Kind” and “Calm” being used to describe our care and staff. Please let us know if there is anything we can do to make your Mums stay as comfortable as possible.


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Review from S R (Daughter of Resident) published on 29 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Both my parents came to Kilfallan House for palliative care. Our greatest fear was that it might become necessary for them to be admitted to hospital. Because of the high standard of nursing care at the home and the commitment of all the staff, this was avoided and they were able to spend their final
days being well cared for and in comfort.

Reply from Alison Horridge, Customer Advisor on behalf of the team at Kilfillan House Care Home

We appreciate you taking the time to leave us your review. We are saddened by your loss but hopefully you can go away from this knowing that they received the best care possible right to the end.


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Review from S T (Daughter of Resident) published on 7 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother is happy and settled at Kilfillan House and the staff are very kind and treat her like a member of the Kilfillan family. We have been so grateful that she has been in such a caring environment through these difficult times. The staff have been very accomodating and reassuring at all times.

Reply from Alison Horridge, Customer Advisor on behalf of the team at Kilfillan House Care Home

Thank you for your feedback. We are happy to hear that you and Mum feel like a part of our Kilfillan House family. It has certainly been a very challenging year but it's good to hear that you have felt supported throughout. Thank you again for your review.


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Review from Ian H (Resident) published on 2 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

On arrival, I was made to feel comfortable and although my room was small there was an attractive view from my window with good toilet/shower facilities. The meals were suitable for my age and healthy whilst there was flexibility in getting juices instead of coffee/tea. I never felt that I was a nuisance
as all the staff were used to all the problems that residents have. With COVID 19 regulations there were few activities available but the conservatory had books and games available. My main problem was understanding the instructions given by staff having to wear masks and having accents different to my own so I often had to ask for them to repeat what they had said and I found this embarrassing. I was surprised that vitamin D tablets weren't given.

Reply from Amanda Barnes, Customer Service Adviser at Kilfillan House Care Home

Thank you for your comments. It’s good to hear that you felt welcomed and that your stay was positive. We are sorry that you struggled to understand some of our team due to them wearing facemasks. It is essential that our team are in full PPE, in line with the current government guidelines, to ensure the safety of our residents and the rest of the team. Thank you for choosing us for your short stay.


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Review from R W (Resident) published on 26 April 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Stayed here for 8-days to convalesce after being in the hospital before going home. Kind and helpful staff - a rather variable efficiency in how each day is run, according to which nurses are on duty.

Reply from Alison Horridge, Customer Advisor on behalf of the team at Kilfillan House Care Home

Thank you for taking the time to leave us a review. I will certainly pass your comments on to the manager.


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Review from H N (Daughter of Resident) published on 19 November 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My brother and I are very satisfied with the care and attention given to our mother since first admittance in November 2012. Although we have not been able to visit her since mid-March this year, we are confident that her care and attention is still very good.

Reply from Stephen Rondel, Customer Advisor on behalf of the team at Kilfillan House Care Home

We really appreciate you taking the time to leave us such lovely comments.


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Review from Paul L (Son of Resident) published on 22 October 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I find the care given to my Mum is extremely excellent.

Reply from Greta Narbutaityte, Customer Advisor on behalf of the team at Kilfillan House Care Home

Thank you for taking the time to leave us such kind words.


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Review from Anthony C (Son of Resident) published on 7 October 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Caring, helpful, and obliging. Kilfillan have coped very well in allowing my father, aged 93 and blind, to see his wife, aged 92 in Kilfillan during these very difficult times.

Reply from Stephen Rondel, Customer Advisor on behalf of the team at Kilfillan House Care Home

Thank you for your kind words. We are glad to help you and your family through such a difficult time.


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Review from Margaret F (Wife of Resident) published on 7 October 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Facilities are limited due to the nature of the building, which is a converted house. Staff are friendly and courteous but do not always respond quickly to calls. My husband is well cared for and I am confident that he is in safe hands. Response to the coronavirus was very good. Everyone was tested
early and the virus was kept out of the house.

Reply from Stephen Rondel, Customer Advisor on behalf of the team at Kilfillan House Care Home

Thank you for your feedback. We are very happy to hear you can feel at ease with your husband in our care.


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Review from P B (Son of Resident) published on 29 September 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very friendly staff, happy to go the extra mile especially in these difficult times.

Reply from Emily Wilson, Customer Advisor on behalf of the team at Kilfillan House Care Home

Thank you for your kind feedback. Please let us know if there is anything more we can do for you and your family.


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Review from M H (Nephew of Resident) published on 22 September 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I appreciate the hard work of the staff in keeping my aunt safe from COVID-19.

Reply from Greta Narbutaityte, Customer Advisor on behalf of the team at Kilfillan House Care Home

Thank you for your understanding during such a difficult time. Please let us know if there is anything else, we can do to help.


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Review from D C (Son of Resident) published on 24 July 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff are caring, attentive and compassionate when looking after our mother. Nothing us too much trouble.
Our main contacts when we call are very efficient and helpful when dealing with concerns and requests.

Reply from Emily Wilson, Customer Services Adviser at Kilfillan House Care Home

We really appreciate you taking the time to leave us such lovely comments regarding Kilfillan House. It is always nice to hear words like attentive and compassionate being used to describe our care. Thank you for trusting us with your Mother's care.


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Review from S B (Son of Resident) published on 2 July 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

As a result of the lockdown we have been unable to visit for 2 months so are not able to see things. However, we applaud the decision for an early lockdown by Kilfillan House and for the management of the virus pandemic, as, to our knowledge, there has been no-one suffering from the virus in the home,
which is excellent. When we phoned the home with any concerns staff have been curteous and reassuring. My father, 99 on Friday, remains in goo health, if a bit erratic in his thinking! Thank you.

Reply from Greta Narbutaityte, Customer Adviser at Kilfillan House Care Home

Thank you for your understanding during such a difficult time. We appreciate it is very hard not being able to see your loved one for such a long time. Please let us know if there is anything else, we can do to help.


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Review from M M (Daughter of Resident) published on 29 June 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The success of this home is totally down to the fantastic manageress and the great staff she employs. All staff are professional, intuitive, kind, caring, and will go out of their way. This is a wonderful care home run by amazing staff. It is warm, cosy, safe, and in beautiful surroundings. Only negative,
fees expensive and continually rose way above inflation.

Reply from Greta Narbutaityte, Customer Adviser at Kilfillan House Care Home

We really appreciate you taking the time to leave us such lovely comments.


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Review from John H (Son of Resident) published on 5 June 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All the staff was very caring and knowledgeable. Their experience showed and it was very apparent that they loved their job and wanted to help the residents in every way they could. So may I offer a big thank you to all the staff at Kilfillan for caring for my father. Keep safe.

Reply from Greta Narbutaityte, Customer Adviser at Kilfillan House Care Home

Thank you for taking the time to leave us such kind and lovely feedback.


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Review from C P (Resident) published on 5 June 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I arrived at Kilfillan House care Home on the 18th March to be greeted by very enthusiastic and caring nursing staff. I was also introduced to the visiting Doctor and details of my medical history of recent times were discussed in the comfort of my accommodation on the ground floor. From this room,
I had a beautiful view of the garden which I found so beneficial during lockdown due to Covid-19. The care and attention were continuous and carried out from early morning until bedtime with courtesy and friendly service.

Reply from Greta Narbutaityte, Customer Adviser at Kilfillan House Care Home

Thank you for taking the time to leave your feedback and for such kind comments.


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Review from Brian W (Husband of Resident) published on 14 May 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Management is very approachable and understanding and helpful whenever possible. Nursing managers very efficient, friendly, and professional. Carers all friendly, capable, and willing, most of the time. The kitchen staff tries very hard to please every individual's dietary needs. Residents all like
the entertainment provided but there can be long gaps of several days sometimes and then time can be quite boring and miserable for them. This is where I think an improvement in some way is needed and would be welcomed, especially at weekends.

Reply from Greta Narbutaityte, Customer Adviser at Kilfillan House Care Home

Thank you for taking the time to leave your review. We will discuss your feedback with the home’s manager to help us continually improve our service.


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Review from K W (Respite Resident) published on 21 April 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

To the manager - Just to say a big thank you for the hospitality and the kindness shown to me whilst I was a resident in Kilfillan House Care Home in Berkhamstead. I chose Kilfillan House as the reception and information I received when visiting on a Saturday afternoon inspired me that this was the
place I required for respite care. It all turned out correct and I thank you and all your staff for their assistance and all that was provided.

Reply from Greta Narbutaityte, Customer Adviser at Kilfillan House Care Home

Thank you for trusting us with your care, we are very happy to hear you enjoyed your stay!


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Review from M S (Wife of Resident) published on 10 October 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The staff have been very kind and supportive to us both and I have been made very welcome and I have felt that we have both been cared for.

Reply from Greta Narbutaityte, Customer Adviser at Kilfillan House Care Home

We really appreciate you taking the time to leave such lovely comments.


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Current Review Score: 9.7 (9.676)

Overview of Review Score

The Review Score of 9.7 (9.676) out of 10 for Kilfillan House Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 25 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 25 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.676 for Kilfillan House Care Home is calculated as follows: ( (206 Excellents x 5) + (79 Goods x 4) + (8 Satisfactorys x 3) ) ÷ 293 Ratings = 4.676

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Kilfillan House Care Home is based on 25 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 30 registered maximum number of service users is 6, which has been reached with 25 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 18 Jan 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

2 Bed Vacancies

posted 25 Feb 2025

Spacious rooms available for nursing and residential care – long and short stay care available. All rooms are tastefully decorated, some overlooking the home’s attractive gardens. Residents can bring items from home such as ornaments, photos and small items of furniture to make more homely.


Awards / Recognitions (0)

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