Kingfisher Nursing Home

Emmanuel Lodge, College Road, Cheshunt, Waltham Cross EN8 9NQ
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9.9 67 Reviews
  • Kingfisher Nursing Home, Waltham Cross
Kingfisher Nursing Home is a homely and cosy care facility with views over scenic gardens. The home specialises in a range of care needs for its residents. All staff are fully trained and pride themselves on being friendly and respectful.

Professional standards are adhered to throughout the service, while carers also look to ensure that the lifestyles of the home's elderly are active and interesting, through the implementation of a number of activities programmes.

Kingfisher's policy is to remain versatile to individual wishes in relation to day-to-day living and personalised rooms, as well as looking to maintain a pleasant social atmosphere.

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Care Provided by Kingfisher Nursing Home

  • Primary Care Categories
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Care Types Provided
  • Nursing Care
  • Residential Care
  • For a maximum of 22 Service Users
  • Privately Owned
  • Other Care Provided
  • Convalescent Care
  • Own GP if required
  • Palliative Care
  • Physiotherapy

Good to Know

  • Person in charge
  • Emilia Musca (Manager)
  • Admission Criteria
    • Admission subject to full prior assessment
    • Ages 50+
  • Room Information
    • Single Rooms (22)
    • Couples/Companion Rooms (0)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Number of floors: 1

Funding & Fees Guide for Kingfisher Nursing Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding

  • Please contact the home directly for more information.

Facilities

  • Close to Local shops
  • Gardens
  • Ground Floor Accommodation only
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Residents Internet Access
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • To arrange a visit, please call the home directly. There are no restrictions on visiting.


Kingfisher Nursing Home Reviews (67)

Total of 67, showing 1-20
9.9

Kingfisher Nursing Home has a Review Score of 9.9 (9.905) out of 10, based on 10 reviews in the last 2 years. Over all time Kingfisher Nursing Home has 67 reviews.

Overall Experience

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Date Published

67
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Review from Caroline B (Daughter of Resident) published on 5 March 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Making the decision to move Mum into a nursing home was the hardest decision I ever had to make. I was in tears for days! Kingfishers Nursing Home is my first experience of a care home, and I could not be more pleased.
From the amazing carers, nurses, assistants, chef and management, you really couldn't
ask for more. Everyone is just so nice and genuinely caring. It makes me feel so much better knowing Mum is safe and well looked after. It's been almost 2 years since Kingfisher became home for Mum, and she is so settled.
Thank you to you all.

Reply from Jay Demetrious, Marketing Executive at Kingfisher Nursing Home

Thank you for your kind words. We're so glad Kingfisher feels like home for your mum and that you have peace of mind. Your support means the world to us!


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Review from R K (Son of Resident) published on 26 September 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother recently returned to Kingfisher after a period in hospital. She told me she was glad to be home. To her home is now Kingfisher. The love and care she received when she returned was fantastic. Knowing that she feels safe and secure here and among friends is a big help to me.

Reply from Sarah Williams, Marketing Manager at Kingfisher Nursing Home

Thank you so much for taking the time to leave a review! We're delighted to hear about your mother's experience at Kingfisher. Your feedback not only helps us improve but also serves as encouragement for our team in providing excellent in care.


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Review from A D (Daughter of Resident) published on 10 July 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All the staff are very caring. They look after my dad with dignity and compassion. They also are very informative. My dad has dementia and has experienced some changes lately. I was informed straight away which I appreciate so we can discuss what happens next. Dad is very happy here.

Reply from Jay Demetrious, Marketing Executive at Kingfisher Nursing Home

Thank you for your kind words. We're glad to hear your dad is happy and well cared for. We'll continue to provide him with the best care and keep you informed.


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Review from P G (Wife of Resident) published on 11 June 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care given to my husband at Kingfisher Nursing Home was faultless. The caring staff at this home looked after my husband with love and compassion. I was given all the help I needed in his final days and I cannot thank every member of staff enough.

Reply from Sarah Williams, Marketing Manager at Kingfisher Nursing Home

Our condolences for your loss, the team at Kingfisher truly appreciate your kind words and are thinking of you at this time.


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Review from Lynn M (Daughter of Resident) published on 16 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum loves Kingfisher it’s her home. She is very well looked after and respected for all her needs.
If Mum was not taken care of by the wonderful staff she wouldn’t be here today.
Everyone works hard to deliver exceptional service so proud of my mum and the staff as she now calls it her home.
Thank
you so much everyone at Kingfisher.

Reply from Jay Demetrious, Marketing Executive at Kingfisher Nursing Home

Thank you for your kind words! We're delighted to hear that our team at Kingfisher Nursing Home is exceeding expectations and providing exceptional care.


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Review from Terry M (Brother of Resident) published on 10 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot speak highly enough about the excellent facilities and the wonderful way in which the dedicated staff carry out their daily tasks. Providing care for many of the residents is a most demanding task, and I know that my brother benefits considerably from this and from the regular entertainment
activities on offer. Well done, Kingfisher staff. Keep up your good work.

Reply from Jay Demetrious, Marketing Executive at Kingfisher Nursing Home

Thank you for your glowing review! We're thrilled you're happy with our facilities and dedicated staff. Your brother's well-being is our priority, and we'll keep striving for excellence. Your kind words mean everything to us.


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Review from Michelle C (Sister of Resident) published on 7 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My sister was at Kingfisher, sadly only for a couple of weeks. During that time, the staff were very caring, patient, understanding and knowledgeable. Dealing with any pain and discomfort quickly to make her as comfortable as possible. This same high level of care and kindness from each and every member
of staff, was extended to all my sister’s family on our daily visits.
Thank you all so much, we were lucky to find you at our time of need. A home with genuine quality care!

Reply from Jay Demetrious, Marketing Executive at Kingfisher Nursing Home

Thank you for sharing your experience. We're grateful to have provided compassionate care to your sister and support to your family during your visits. Your kind words mean a lot to us.


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Review from Debbie R (Daughter of Resident) published on 26 February 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

A wonderful team of caring individuals. Everyone is top-class. My father came to Kingfisher last year after being in care for eight years. Everything about Kingfisher is first-class. Thank you.

Reply from Jay Demetrious, Marketing Executive at Kingfisher Nursing Home

Thank you for your kind words. The team at Kingfisher are very grateful for the positive feedback.


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Review from Anne P (Daughter-in-law of Resident) published on 26 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father-in-law has recently been in hospital where he really deteriorated.
Has now been back in the home for over a week and the improvement is amazing.
All the staff are really fantastic, it's thanks to them all that my father-in-law is back to his happy healthy self.

Reply from Sarah Williams, Marketing Manager at Kingfisher Nursing Home

We are so pleased to hear that your father-in-law is back to his happy healthy self, the team at Kingfisher appreciate your lovely kind words.


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Review from Sharon C (Daughter of Resident) published on 25 May 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I just wanted to say that my heart melted when my sisters and I were sent photos of the coronation celebrations at Kingfisher Nursing Home today.
I don't live locally and struggle to visit mum as much as I would like, but receiving photos like today was just awesome and heartwarming.
Mum was beaming
and her face lit up like a summers day when the staff dressed as King Charles and Queen Consort entered her room.
Thank you to everyone involved and for the 24/7 care you provide.
I sleep at night knowing mum is cared for and loved by your team.
Thank you all from the bottom of my heart.

Reply from Sarah Williams, Marketing Manager at Kingfisher Nursing Home

Thank you for your wonderful comments, it is an honour and pleasure to provide our residents and loved ones with such care and activities/celebrations, we are pleased to hear that your mum enjoyed the event so much.


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Review from C W (Daughter of Resident) published on 24 February 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Sadly my dad passed away over Christmas, he had been poorly with an infection and went to the hospital for IV antibiotics but needed to return but refused. I was called as soon as he started to decline and I was welcomed to be with my dad. I have always been impressed with the Kingfisher Nursing Home
as my mum is also in there but seeing up close how the staff reacted to and treated my dad was outstanding. Their love, compassion, and care were amazing to witness and have been a great comfort. This home does not have a cinema room or en suites but it more than makes up for this with the dedicated staff that work there. Their kindness will be something I will always remember, they were kind to my dad who so loved living there and my mum and they were very kind to me. The manager and the staff allowed us to have a celebration of my dad’s life at the Kingfisher so that my Mum could attend.

Reply from Melissa Lawrence, Marketing Executive at Kingfisher Nursing Home

We're sorry to hear about the loss of your dad. You're right, the home doesn't have luxury facilities, but people make it a home. We are very fortunate to have met your dad and feel privileged to have looked after him. Our team will be so pleased when reading your review. It truly makes a huge difference to our happiness at work. Your review is why we do what we do, so thank you!


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Review from Tracie T (Daughter of Resident) published on 7 December 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been a resident of Kingfisher since the beginning of September, after a short few months of such rapid decline in her mental and physical wellbeing. The overall care she now receives and the genuine warmth from every single member of the team there allays any of the concerns that I felt
previously. With every visit I have with my mum, good or bad, speaking with any member of staff, always leaves me feeling reassured and comforted. Their exceptional care always shines through, not only to all the residents of Kingfisher but equally to us, the relatives. They are all part of an amazing team and I can never thank them enough.

Reply from Sarah Williams, Marketing Manager at Kingfisher Nursing Home

Thank you for your kind words Tracie, the team at Kingfisher truly appreciates your feedback regarding the care your mum receives. The team works hard to ensure that our residents receive the care they need and are always on hand to support relatives with anything they may need.


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Review from Phil B (Brother of Resident) published on 8 March 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Our valued family member has now been a resident of Kingfisher for nearly 2 years, due to the nature of her health needs Kingfisher has turned out to be the best care home for her. My sister is treated with dignity, love and support from all staff, both professionals and carers. The food is prepared
on-site, and the chef is not afraid to "push the boat out" with various dishes, much to the delight of residents. Health care is excellent, and communication to us as family is of a very high standard. My sister wants for nothing and everyday residents can participate in many various activities. Nothing is too much trouble for all staff, my sister now regards all staff as "her sisters and brothers" her family is growing.

Reply from Cara Zaleski, Marketing Manager at Kingfisher Nursing Home

Dear Phil, thank you for taking the time to leave us this lovely review. It is our utmost priority to treat residents with dignity, love and support and we are so pleased to hear that your sister feels like family within our home. We are always here to support you and your sister. Best wishes, Cara


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Review from Brian M (Resident) published on 8 November 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Everything is outstanding and nothing to criticize, this includes the boss.

Reply from Cara Zaleski, Marketing Manager at Kingfisher Nursing Home

Thank you for the fantastic review and kind words, Brian. Our team are here to support you with anything you may need. Best wishes, Cara


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Review from K W (Resident) published on 8 November 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

It's worth going into. The staff do a lot for us all and are very kind and helpful. We never feel alone and forgotten about. The food is really nice and special, we had salmon today and we gave it 10 out of 10.

Reply from Cara Zaleski, Marketing Manager at Kingfisher Nursing Home

Thank you for taking the time to post such a kind review. We are so pleased to hear your positive feedback about the care you received from our wonderful team, and we're especially pleased that you enjoyed the salmon. Our catering staff will be over the moon with your 10 out of 10 rating! Best wishes, Cara


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Review from Donna L (Daughter of Resident) published on 14 April 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Our mum was omitted here 2 weeks ago. We were very nervous having her not at our home. She is 90 years old and very frail. We are pleased to say we are so happy we made this step for her. The staff here are amazing they look after her so much, caring, nursing, chatting and looking after her needs. There
hasn't been anything they wouldn't do for her or us. Thank you to you all.

Reply from Sophia Roberts, Head Office at Kingfisher Nursing Home

Dear Donna,
thank you so much for taking the time to leave us a review and we are delighted to hear your positive feedback. We will pass this on to the home manager and the team at Kingfisher.
Best wishes.


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Review from Brian A (Resident) published on 29 October 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Early in 2019, I felt unwell and had some falls which I put down to advancing years but whilst undergoing investigation a biopsy revealed low-grade non-Hodgkin lymphoma and a course of chemotherapy was started. I was moved to Kingfisher by the NHS for care and attention followed by observation and the
reports have been encouraging. I cannot fault my treatment and the management and staff, particularly here, have been marvellous. A lot of lovely people with whom I am proud to be associated. Many thanks to all.

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Review from P C (Son of Resident) published on 11 October 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother came to Kingfisher during Covid-19. I was very worried about her but I am now very happy that she is getting all the care that she needs and she seems very happy.

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Review from Kim H (Daughter of Resident) published on 25 June 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I can not praise this Nursing Home highly enough. Sadly, my Dad had to go into a Nursing Home following a stroke and suffering from dementia. It was hard for us as a family and worrying when this happened, but we need not have done. The staff looked after our Dad as well as we would have liked to look
after him ourself. Nothing was too much trouble, they gave him everything we asked for and encouraged him to join in with activities and chat to other residents. The team is lead by an excellent manager who is not afraid to get get her hands dirty if and when it is necessary. There is a lot of respect amongst the staff and the residents and everyone is encouraged to be one big happy family. They are all very caring people and this reflects on it feeling very homely and comfortable. It is extremely clean and the food is of excellent quality. I would have no hesitation in recommending the Kingfisher to anyone and can not thank and praise the staff enough for what they did for our Dad.

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Review from Kath T (Daughter of Resident) published on 16 March 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum didn't want to go into a nursing home but our GP and hospice nurse referred her for "fast track" care as she needed physical and palliative nursing. All staff were marvellous, nurses and carers, to admin, catering and washing/cleaning people. It was faultless, if I had a problem whoever I asked
would sort it, or find someone to help. Her comfort was thought of and pain managed hourly day and night. Finding it hard to eat/swallow her favourite foods were pureed, including prunes which she declared were lovely. Mum's last smile on Valentine's Day came when staff sang "We just called to say we love you", accompanied by music, with pretty cakes and strawberries. Mum really beamed a smile. The home is so well run, I cannot thank them enough for mum's care up to her passing.

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Current Review Score: 9.9 (9.905)

Overview of Review Score

The Review Score of 9.9 (9.905) out of 10 for Kingfisher Nursing Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 10 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 10 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.905 for Kingfisher Nursing Home is calculated as follows: ( (106 Excellents x 5) + (9 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 116 Ratings = 4.905

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Kingfisher Nursing Home is based on 10 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 22 registered maximum number of service users is 4.4, which has been reached with 10 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 16 Nov 2019

Overall
Outstanding

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Outstanding

  • Safe

    Good

  • Well-led

    Outstanding

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (7)

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Meet the Team (1)

Emilia

Emilia Musca

Job Title: Home Manager

Joined: 2024

Emilia is a Registered Nurse and Clinical Manager with a career in healthcare spanning over 14 years. She has vast experience in caring for people with complex needs and is a specialist in the field of palliative care. Emilia has a caring nature and always creates a welcoming and reassuring environment for residents.


Frequently Asked Questions about Kingfisher Nursing Home

What types of Care is Kingfisher Nursing Home registered for?

Older Person Care, Respite Care & Physical Disability are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Kingfisher Nursing Home provide?

Palliative Care, Convalescent Care, Physiotherapy & Own GP if required are other types of care provided.

How many Rooms does Kingfisher Nursing Home have?

There are 22 Single Rooms.

What are the Facilities & Services at Kingfisher Nursing Home?

Own Furniture if required, Smoking not permitted, Close to Local shops, Near Public Transport, Wheelchair Access, Ground Floor Accommodation only, Gardens, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Kingfisher Nursing Home to the centre of Waltham Cross?

1.1 mile(s) as the crow flies, distance by road may be significantly further.