Kingfisher Nursing Home

Emmanuel Lodge, College Road, Cheshunt, Waltham Cross EN8 9NQ
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9.9 67 Reviews
  • Kingfisher Nursing Home, Waltham Cross
Kingfisher Nursing Home is a homely and cosy care facility with views over scenic gardens. The home specialises in a range of care needs for its residents. All staff are fully trained and pride themselves on being friendly and respectful.

Professional standards are adhered to throughout the service, while carers also look to ensure that the lifestyles of the home's elderly are active and interesting, through the implementation of a number of activities programmes.

Kingfisher's policy is to remain versatile to individual wishes in relation to day-to-day living and personalised rooms, as well as looking to maintain a pleasant social atmosphere.

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Care Provided by Kingfisher Nursing Home

  • Primary Care Categories
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Care Types Provided
  • Nursing Care
  • Residential Care
  • For a maximum of 22 Service Users
  • Privately Owned
  • Other Care Provided
  • Convalescent Care
  • Own GP if required
  • Palliative Care
  • Physiotherapy

Good to Know

  • Person in charge
  • Emilia Musca (Manager)
  • Admission Criteria
    • Admission subject to full prior assessment
    • Ages 50+
  • Room Information
    • Single Rooms (22)
    • Couples/Companion Rooms (0)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Number of floors: 1

Funding & Fees Guide for Kingfisher Nursing Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding

  • Please contact the home directly for more information.

Facilities

  • Close to Local shops
  • Gardens
  • Ground Floor Accommodation only
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Residents Internet Access
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • To arrange a visit, please call the home directly. There are no restrictions on visiting.


Kingfisher Nursing Home Reviews (67)

Total of 67, showing 21-40
9.9

Kingfisher Nursing Home has a Review Score of 9.9 (9.905) out of 10, based on 10 reviews in the last 2 years. Over all time Kingfisher Nursing Home has 67 reviews.

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Date Published

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Review from Tracey P (Daughter of Resident) published on 13 February 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

It was a very emotional and daunting experience for us as a family to be told that our 88-year-old father had very complex medical needs as well as advanced dementia and would need to move into a nursing home.
The only thing we knew was that our dad needed the best care available and this we found
to be at the Kingfisher. Indeed this nursing home which already had outstanding scores exceeds way beyond our wildest expectations and from the moment Dad moved in we could immediately see how comfortable he felt in his new surroundings. This was home.
The manager and her team are amazing caring people and made us all feel as if we were part of the Kingfisher family, nothing is too much for them and they have taken all our worries away.
Dad is so happy in his room, the entire complex is excellent, clean, tidy, bright and airy with lots of activities to do and fantastic food.
It's so wonderful to know that our dad is safe and being looked after by such a brilliant team.
Thank You.

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Review from Sarah J (Daughter of Resident) published on 2 January 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I was always sceptical of putting my mum in a nursing home, but I have to say, this home was amazing. I cannot thank the people who work here enough. Everybody made my mum's time here so very special. She loved being here and got to know all the staff. I will miss coming here. The people that work here
are an absolute credit to this beautiful home.

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Review from K J (Daughter of Resident) published on 17 December 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

As a family, we did not want to put mum into a nursing home but with certain circumstances, we had no choice. For the first few days, it was hard for us all. Mum has settled in amazingly. The manager and every one of her staff go above and beyond anything for the residents. The food is absolutely fantastic
and fresh every day.
This nursing home is very unique with kind, friendly, genuine and honest people.

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Review from R S (Son of Resident) published on 17 December 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

From the first day my mum came into the home, the staff were super friendly and caring. Nothing was too much trouble, even for the visitors and for my mum. The staff always listened to her and made her feel comfortable. They were attentive, caring and always there. We could not have wished for a better
place for my mum, communication was always ongoing and gave the family enormous peace of mind.

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Review from G B (Ex Family Member) published on 24 October 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very happy and satisfied with the home. Family has peace of mind that he's been looked after properly. My husband is so happy here. The manager is very good, explains everything and she is a lady of her word. The best person for the job. I would highly recommend Kingfisher Nursing Home.

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Review from S W (Granddaughter of Resident) published on 17 September 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff at Kingfisher are amazing. All doing their best to make grandad comfortable in his last days, and also offering help after he passed away. They give great advice and are so approachable and willing to help and advise you in what can be a very emotional and confusing time. The rooms and all
of the home are very clean and the meals are good also. Many thanks to the manager and the whole team for making Grandad's stay comfortable and for supporting us through a difficult time.

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Review from L L (Friend of Resident) published on 15 August 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff and management are always extremely helpful, friendly and polite. Excellent care and compassion shown to my friend, especially his last few days. The support the team gave us in a time of sadness was very much appreciated. I would not have any hesitation in recommending Kingfisher to my friends
and family.

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Review from M G (Sister of Resident) published on 30 May 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

With sincere gratitude to the manager and her staff and all at Kingfisher Nursing Home for the excellent care that my sister received in the process of dying.
To the family with TLC, tea, sandwiches, cakes and blankets. I would not have any hesitation in recommending Kingfisher to other people. Thank
you so much.

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Review from L P (Daughter of Resident) published on 28 May 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

On behalf of the resident, we find the home to be clean, welcoming and friendly. Management is helpful and attentive - listen to concerns and take on feedback. Food is good, however, there should be more variety for dinner as it is mostly always soup.
Points for improvement are; greater attention of
healthcare assistants/nurses to ensuring the resident is wearing their own personal clothing, stocking wardrobes well and handing this over to the next carer, so that quality of care is maintained.
Also, updates to care plans should be visible on friendly posters, as it goes unnoticed in the book.

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Review from Janice H (Partner of Resident) published on 18 April 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My partner has been in the Kingfisher Nursing Home for just over a month. He has settled in well and is happy. The care, facilities, food and staff are all excellent. Every effort is made to ensure that he is comfortable and well looked after. Family and friends who visit are made to feel welcome. The
atmosphere reflects the Kingfisher Nursing home as being a big, caring, happy family.

Reply from Emma Mitchell, Marketing Manager at Kingfisher Nursing Home

Thank you for your kind review - the staff at Kingfisher Nursing Home will be very pleased! Regards,


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Review from C F (Nephew of Resident) published on 8 April 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Clean home, smells nice (no hospital smell), staff helpful and polite and very welcoming, patient happy.

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Review from D & M W (Son of Resident) published on 25 March 2019
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

We are very happy with the levels of care provided. Very attentive, caring staff with effective management of the overall facility.

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Review from Victoria W (Daughter of Resident) published on 20 February 2019
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Yesterday was a really lovely day at Kingfisher they had Pygmy Goat and Chicks which all the Resident’s and families enjoyed. Thank you to all involved, enjoyable.

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Review from L H (Daughter of Resident) published on 13 February 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother spent a year at Kingfisher nursing Home and she was always well cared for and shown respect and kindness at all times. The staff were very professional and diligent.

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Review from S B (Cousin of Resident) published on 16 January 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My cousin has been a resident at Kingfisher Nursing Home for the last 3 and a half years. When she first arrived, there had been a constant turnover of managers and staff, which did not make for good morale or management. Also, the décor etc was very tired and depressing. However, along comes the present
manager, who has turned Kingfisher completely around. Along with her loyal, caring staff and a makeover of the rooms etc, as I write this, my cousin has passed away but she has been very well cared for and with great dignity during her time living here.

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Review from Valerie M (Wife of Resident) published on 7 January 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Walking in without any warning, the warm welcome I received from a member of staff and gave me a feeling of caring and kindness given to residents/patients. If it were possible, this would be the nursing home for my beloved sick husband - to my great delight and joy he has now been accepted.

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Review from E J (Friend of Resident) published on 7 January 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My friend has been a resident here for some time. She is happy and well cared for. The staff are focussed on the well being of their patients and it is noticeable that the consistent staffing of recent times has had a beneficial effect.

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Review from Jane J (Daughter of Resident) published on 19 December 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My father has been at the Kingfisher since October. I have found the staff and the home in general very good. The food is to a high standard and there are lots of choices. The chef does a wonderful job. The Christmas party, organised by the entertainment manager, was really lovely. We as a family are
very pleased with the homes manager, the staff and the home in general.

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Review from Paula S (Daughter of Resident) published on 19 December 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We have just enjoyed an extremely happy Christmas party, attended by residents and their families. The staff continue to be positive and enthusiastic in their work. They treat residents as one of their family and don't seem to treat it as just a job.

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Review from Linda P (Daughter of Resident) published on 27 November 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I found all the staff to be very caring and approachable. Nothing was too much of an effort. My mum was comfortable with all the staff. The food was of a very high standard and there was always plenty, too much for my mum. I know she enjoyed her stay there and I was very happy with the care she received.

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Current Review Score: 9.9 (9.905)

Overview of Review Score

The Review Score of 9.9 (9.905) out of 10 for Kingfisher Nursing Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 10 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 10 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.905 for Kingfisher Nursing Home is calculated as follows: ( (106 Excellents x 5) + (9 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 116 Ratings = 4.905

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Kingfisher Nursing Home is based on 10 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 22 registered maximum number of service users is 4.4, which has been reached with 10 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 16 Nov 2019

Overall
Outstanding

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Outstanding

  • Safe

    Good

  • Well-led

    Outstanding

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (7)

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Meet the Team (1)

Emilia

Emilia Musca

Job Title: Home Manager

Joined: 2024

Emilia is a Registered Nurse and Clinical Manager with a career in healthcare spanning over 14 years. She has vast experience in caring for people with complex needs and is a specialist in the field of palliative care. Emilia has a caring nature and always creates a welcoming and reassuring environment for residents.