Kingfisher Nursing Home

Emmanuel Lodge, College Road, Cheshunt, Waltham Cross EN8 9NQ
Submit a Review
9.9 67 Reviews
  • Kingfisher Nursing Home, Waltham Cross
Kingfisher Nursing Home is a homely and cosy care facility with views over scenic gardens. The home specialises in a range of care needs for its residents. All staff are fully trained and pride themselves on being friendly and respectful.

Professional standards are adhered to throughout the service, while carers also look to ensure that the lifestyles of the home's elderly are active and interesting, through the implementation of a number of activities programmes.

Kingfisher's policy is to remain versatile to individual wishes in relation to day-to-day living and personalised rooms, as well as looking to maintain a pleasant social atmosphere.

Show Kingfisher Nursing Home on the Map

Care Provided by Kingfisher Nursing Home

  • Primary Care Categories
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Care Types Provided
  • Nursing Care
  • Residential Care
  • For a maximum of 22 Service Users
  • Privately Owned
  • Other Care Provided
  • Convalescent Care
  • Own GP if required
  • Palliative Care
  • Physiotherapy

Good to Know

  • Person in charge
  • Emilia Musca (Manager)
  • Admission Criteria
    • Admission subject to full prior assessment
    • Ages 50+
  • Room Information
    • Single Rooms (22)
    • Couples/Companion Rooms (0)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Number of floors: 1

Funding & Fees Guide for Kingfisher Nursing Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding

  • Please contact the home directly for more information.

Facilities

  • Close to Local shops
  • Gardens
  • Ground Floor Accommodation only
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Residents Internet Access
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • To arrange a visit, please call the home directly. There are no restrictions on visiting.


Kingfisher Nursing Home Reviews (67)

Total of 67, showing 41-60
9.9

Kingfisher Nursing Home has a Review Score of 9.9 (9.905) out of 10, based on 10 reviews in the last 2 years. Over all time Kingfisher Nursing Home has 67 reviews.

Overall Experience

  • 48
  • 17
  • 2
  • 0
  • 0

Date Published

67
2
7
10
57

Review from Patricia Z (Daughter of Resident) published on 26 November 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

For the short amount of time my dad was a resident of Kingfisher, as a family we could not have been happier with the care he received.
My dad had complex needs, everything was put in place to make him feel comfortable and cared fro. Every member of staff treated us and my dad with kindness and compassion.
I cannot thank the manager and her team enough.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Pamela B (Resident) assisted by family/friend published on 12 November 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff are kind - food is good, pleasant people.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from S C (Wife of Resident) published on 24 October 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband has been in the home now for a couple of months and he's settled in very well. He has been looked after very well. Everyone working there is friendly and helpful making it easier for me (his wife) to leave him there.
He is treated with dignity and kindness ina ll ways.
Everywhere is kept
clean and there is a 'comfortable' atmosphere to the home.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Rona L (Daughter of Resident) published on 1 October 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The manager and staff are a wonderful team and help solve any issues immediately. They are caring, attentive, helpful and pay close attention to protecting the dignity of their residents.
I'd like to also thank the manager for following up immediately on a question I had regarding my father as always.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from A V (Resident) published on 23 August 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The room is nice, the food is good, staff are excellent.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Kay S (Daughter of Resident) published on 17 August 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Our mum's care and our care as a family, have been fantastic in the Kingfisher Nursing Home.
We have been kept informed over mum's care all the time. The manager and all her staff have been extremely kind to our mum and to us. The staff have made the terrible expereicne of our mum's health more bearable
with their kindness and support. We would definitely recommend the Kingfisher to all. Professional, kind, clean and friendly home. Thank you to all the staff.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Wendy B (Daughter-in-law of Resident) published on 15 August 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Moved from another nursing home. Came to look at home, was made very welcome. My Mum in Law moved here and was made very welcome on arrival. The kindness and care of staff enabled my Mum in Law to settle in very quickly. The Manager has been very accommodating and always welcomes you with a beautiful
smile.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Ronald S (Son of Resident) published on 29 June 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Very impressed with staff and conditions. Resident very happy here. Moving in went very smoothly and staff were very welcoming.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from M W (Resident) published on 29 June 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I have enjoyed being here. The company, the food and altogether a good experience, thanks to the staff.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Kirk S (Son of Resident) published on 29 June 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent communication, wonderful staff. Excellent care.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Diane J (Daughter of Resident) published on 22 June 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Our initial experience was poor with a continuous turnover of staff and poor food and accommodation. Following a CQC visit, the accommodation improved and a refurbishment commenced.


The staff work extremely hard and are kind and caring. The home improved significantly when the current manager was

appointed and she has made a remarkable improvement.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Carol C (Daughter of Resident) published on 13 June 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care and consideration was beyond words. Our mother considered this her home and would not want to leave.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Jamie W (Son of Resident) published on 13 June 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We viewed several care homes and we instantly liked Kingfisher Care Home as it had a very homely feel. The staff were all friendly, helpful and kind. We felt we could trust them to care for my Mum.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Eileen K (Daughter of Resident) published on 14 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff were very good when dad came into the nursing home. The staff are very friendly and have a laugh and joke with dad. The food is very good and have a nice choice. Dad is very happy here and calls his room his home which is nice.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Rosemary P (Daughter of Resident) published on 14 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff were very good when dad came into the home. They helped him to settle into his new room. The staff are very friendly the food is all cooked by the staff and dad is very happy in his new home. I am so pleased that I got dad into Kingfisher.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from John-William M (Brother-in-law of Resident) published on 31 January 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

A good feeling all around. Kind staff. All the residents seem very happy, lovely grounds. Good interaction between staff and residents. All in all a very happy place. Well done.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from M N (Daughter of Resident) published on 20 October 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Thank you to the Kingfisher Nursing Home team. It was a very stressful time moving our mother to her new home at Kingfisher but the stress was very much eased by the wonderful and caring staff. The team at Kingfisher demonstrate both professional and caring skills with a very positive attitude. Our
mother has her hair done weekly and her personal care keeps her looking beautiful, the team take their time out to be very friendly.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Gilly (Daughter of Resident) published on 18 September 2017
Submitted via Website • Report

Overall Experience  Overall Experience 3.0 out of 5

The constant changing of staff since he has been there (two and a half years) is very unsettling for my father. His room decoration and furniture is very old and 'tired' (with an old and stained carpet, which seems a bad choice for floor covering in a nursing home anyway). There is also not much stimulation
apart from 'parking' the residents in front of a television.

Reply from Lynne Read, Quality Manager at Kingfisher Nursing Home

Dear Gilly,


Thank you for your valuable feedback. We are very sorry to read that you are unhappy with the level of service provided at Kingfisher. We are always striving to improve and raise the quality of care we offer to our residents so your feedback is appreciated and we hope that these matters have now been addressed to your satisfaction. However, if you do have any ongoing concerns please do not hesitate to contact our home manager who will be more than happy to assist you. Westgate Healthcare.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Linda (Daughter of Resident) published on 18 September 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

There has been a large turnover of staff which is unsettling for the residents. Do not seem to take into account my father's hard of hearing when speaking to him.

Reply from Lynne Read, Quality Manager at Kingfisher Nursing Home

Dear Linda,


Thank you for your valuable feedback. We are very sorry to read that you are unhappy with the level of service provided at Kingfisher. We are always striving to improve and raise the quality of care we offer to our residents so your feedback is appreciated and we hope that these matters have now been addressed to your satisfaction.


However, if you do have any ongoing concerns please do not hesitate to contact our home manager who will be more than happy to assist you. Westgate Healthcare.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from K R (Friend of Resident) published on 10 July 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Very welcoming, carers and staff polite and friendly. My friend said the manager of the home and the cleaner was very nice and he feels happy to be here. The home is clean and tidy and the atmosphere is relaxed and homely. Also, they have lots of entertainment involving friends and relatives.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Current Review Score: 9.9 (9.905)

Overview of Review Score

The Review Score of 9.9 (9.905) out of 10 for Kingfisher Nursing Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 10 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 10 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.905 for Kingfisher Nursing Home is calculated as follows: ( (106 Excellents x 5) + (9 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 116 Ratings = 4.905

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Kingfisher Nursing Home is based on 10 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 22 registered maximum number of service users is 4.4, which has been reached with 10 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 16 Nov 2019

Overall
Outstanding

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Outstanding

  • Safe

    Good

  • Well-led

    Outstanding

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (7)

Loading

Loading

Loading

Loading

Loading

Loading

Loading events

Meet the Team (1)

Emilia

Emilia Musca

Job Title: Home Manager

Joined: 2024

Emilia is a Registered Nurse and Clinical Manager with a career in healthcare spanning over 14 years. She has vast experience in caring for people with complex needs and is a specialist in the field of palliative care. Emilia has a caring nature and always creates a welcoming and reassuring environment for residents.