Kingfisher Nursing Home

Emmanuel Lodge, College Road, Cheshunt, Waltham Cross EN8 9NQ
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9.9 69 Reviews
Kingfisher Nursing Home is a homely and cosy care facility with views over scenic gardens. The home specialises in a range of care needs for its residents. All staff are fully trained and pride themselves on being friendly and respectful.

Professional standards are adhered to throughout the service, while carers also look to ensure that the lifestyles of the home's elderly are active and interesting, through the implementation of a number of activities programmes.

Kingfisher's policy is to remain versatile to individual wishes in relation to day-to-day living and personalised rooms, as well as looking to maintain a pleasant social atmosphere.
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Care Provided by Kingfisher Nursing Home

  • Primary Care Categories
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Care Types Provided
  • Nursing Care
  • Residential Care
  • For a maximum of 22 Service Users
  • Privately Owned
  • Other Care Provided
  • Convalescent Care
  • Own GP if required
  • Palliative Care
  • Physiotherapy

Good to Know

  • Person in charge
  • Emilia Musca (Manager)
  • Admission Criteria
    • Admission subject to full prior assessment
    • Ages 50+
  • Room Information
    • Single Rooms (22)
    • Couples/Companion Rooms (0)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Number of floors: 1

Funding & Fees Guide for Kingfisher Nursing Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding

  • Please contact the home directly for more information.

Facilities

  • Close to Local shops
  • Gardens
  • Ground Floor Accommodation only
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Residents Internet Access
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • To arrange a visit, please call the home directly. There are no restrictions on visiting.


Kingfisher Nursing Home Reviews (69)

Total of 69, showing 61-69
9.9

Kingfisher Nursing Home has a Review Score of 9.9 (9.907) out of 10, based on 12 reviews in the last 2 years. Over all time Kingfisher Nursing Home has 69 reviews.

Overall Experience

  • 50
  • 17
  • 2
  • 0
  • 0

Date Published

69
3
9
12
57

Review from Linda (Daughter of Resident) published on 18 September 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

There has been a large turnover of staff which is unsettling for the residents. Do not seem to take into account my father's hard of hearing when speaking to him.

Reply from Lynne Read, Quality Manager at Kingfisher Nursing Home

Dear Linda,


Thank you for your valuable feedback. We are very sorry to read that you are unhappy with the level of service provided at Kingfisher. We are always striving to improve and raise the quality of care we offer to our residents so your feedback is appreciated and we hope that these matters have now been addressed to your satisfaction.


However, if you do have any ongoing concerns please do not hesitate to contact our home manager who will be more than happy to assist you. Westgate Healthcare.


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Review from K R (Friend of Resident) published on 10 July 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Very welcoming, carers and staff polite and friendly. My friend said the manager of the home and the cleaner was very nice and he feels happy to be here. The home is clean and tidy and the atmosphere is relaxed and homely. Also, they have lots of entertainment involving friends and relatives.

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Review from Lola B (Stepdaughter of Resident) published on 20 June 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I feel that since the manager has taken charge, the home and facilities have improved tremendously. I am so pleased that my step mum is happier and more contented. Well done to what she has achieved in such a short period of time!

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Review from Julie J (Daughter of Resident) published on 9 June 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Clean and tidy, pleasant, caring staff. Mum is very happy here.

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Review from Susan D (Daughter of Resident) published on 8 June 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My family and I are very appreciative of the kindness shown to my mother. She has been treated with care and dignity. The management and staff have been extremely professional and efficient and have made this difficult transition for my mother as smooth as possible.

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Review from L J (Goddaughter of Resident) published on 3 February 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

A much more stable atmosphere with improved consistency of staffing. Refurbishment taking place at long last albeit slow.

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Review from Margaret G (Daughter of Resident) published on 20 October 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Extremely happy with the care given to our mother and I can speak on behalf of my sister and brother. All the staff are very caring. Thank you.

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Review from K C (Son of Resident) published on 4 January 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Very helpful and informative. Staff very friendly and helpful. Making my mum's settling in period easier on all of us.

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Review from Judi (Daughter of Resident) published on 3 December 2015
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum originally came in for respite whilst my husband and I went on holiday, only for 3 weeks, she loved it from the off and then decided to stay for another week. During that time she decided for herself that this was the place she needed to be to help her with her poor mobility and personal care.
All the staff made her feel so welcome and at home immediately. I cannot speak highly enough of the care and support everyone has given her.

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Current Review Score: 9.9 (9.907)

Overview of Review Score

The Review Score of 9.9 (9.907) out of 10 for Kingfisher Nursing Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 12 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 12 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.907 for Kingfisher Nursing Home is calculated as follows: ( (128 Excellents x 5) + (11 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 140 Ratings = 4.907

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Kingfisher Nursing Home is based on 12 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 22 registered maximum number of service users is 4.4, which has been reached with 12 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 16 Nov 2019

Overall
Outstanding

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Outstanding

  • Safe

    Good

  • Well-led

    Outstanding

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (7)

Top 20 Care Homes East of England 2021

Recipient: Kingfisher Nursing Home

Date: Wednesday 30 Jun 2021 More details

2018 Great British Care Awards Regional Finalist

Recipient: Westgate Healthcare Ltd

Date: Saturday 10 Nov 2018 More details

2017 National Care Awards Finalist

Recipient: Westgate Healthcare Ltd

Date: Friday 24 Nov 2017 More details

News (49) & Events (1)

News

Upcoming Events

Meet the Team (1)

Emilia

Emilia Musca

Job Title: Home Manager

Joined: 2024

Emilia is a Registered Nurse and Clinical Manager with a career in healthcare spanning over 14 years. She has vast experience in caring for people with complex needs and is a specialist in the field of palliative care. Emilia has a caring nature and always creates a welcoming and reassuring environment for residents.

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