Review from Denise H (Wife of Resident) published on 1 September 2021
Submitted via Postal Card • Report

Overall Experience

Overall, I am really pleased with the standard of care from all carers. The facilities are very good, the hygiene is very good. The catering seems great - my husband is not complaining! I'm overwhelmed by the reception we have on visiting. If I phone it's never inconvenient. The staff always make time

to speak with us as relatives. My husband recently returned to Monread from the hospital and reportedly said 'I am glad to be home', which for me says it all. He is happy here!

Reply from Sarah Gibbs, Community Liaison Coordinator at Monread Lodge Nursing & Residential Home

Thank you for taking the time to write a review of Monread Lodge. We are delighted that you are pleased with our care and services. We share all of the reviews and feedback with the entire team, who love having your Husband here at Monread. Thank you again for all of your comments.

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Review from Anne P (Niece of Resident) published on 18 June 2021
Submitted via Website • Report

Overall Experience

Kind, lovely staff at Monread made my aunt's stay just what was needed for two weeks respite after a fall. It was easy to speak with her on the phone at regular intervals and there was a real family atmosphere from the friendly staff. Thanks to all the staff.

Reply from Sarah Gibbs, Community Liaison Coordinator at Monread Lodge Nursing & Residential Home

Thank you for taking the time to review our home. We value your feedback and share it with our whole team as it helps us all understand how our approach is working and any areas that need improvement. We are delighted that you were happy with our home and we enjoyed having your lovely aunt stay with us. Thank you again.

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Review from Helen D (Respite Resident) published on 17 June 2021
Submitted via Website • Report

Overall Experience

Mum was so happy after her stay. She smiled for days! She was clean and tidy and I could tell she had been well looked after. We were so impressed we’ve booked again! I would definitely recommend Monread Lodge for respite care.

Reply from Sarah Gibbs, Community Liaison Coordinator at Monread Lodge Nursing & Residential Home

Thank you for taking the time to review Monread. We are so pleased that you and Mum were happy with Monread and we are looking forward to seeing Mum again soon. We provide this valuable feedback to all our team which helps us enormously. Thank you once again.

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Review from Janetta N (Daughter of Resident) published on 18 May 2021
Submitted via Website • Report

Overall Experience

Moving Mum into this care home was the best thing we could have done, she is positively blooming in Monread and it shows. She lives in lovely surroundings, with attractive decor more befitting of a country house hotel. She has made a new best friend with whom she enjoys meal times and there are plenty

of activities during the week to keep her mind and hands busy. Mum is very happy, likes the staff and neither of us have any complaints.

Reply from Sarah Gibbs, Community Liaison Coordinator at Monread Lodge Nursing & Residential Home

Thank you very much for your lovely words Janetta and we totally agree with you that Mum seems very happy here especially since making a lovely friendship that you mentioned. As you know, they seem inseparable. which is so lovely to see and watch daily. They really do look after each other. Thank you once again for taking the time to review Monread.

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Review from J L (Daughter of Resident) published on 15 April 2021
Submitted via Postal Card • Report

Overall Experience

My mum went into Monread Lodge for three weeks of respite care after my dad passed away. All of the staff were so kind to her and helped get her strong enough to return home. The staff kept is in touch with FaceTime calls and photographs of her enjoying activities. I can't thank everyone enough for

the kindness and care they gave my mother, especially the liaison coordinator who helped me organise her stay at such a difficult time. I would recommend Monread Lodge without hesitation.

Reply from Sarah Gibbs, Community Liaison Coordinator at Monread Lodge Nursing & Residential Home

Thank you so much for your very kind words. Your mother is a remarkable lady and we loved having her here at Monread and seeing her gradually get stronger again so that she could return home. We know that it was a very difficult time for you all. Thank you once again.

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Review from Colleen G (Niece of Resident) published on 13 April 2021
Submitted via Postal Card • Report

Overall Experience

Caring staff. Fantastic facilities.

Reply from Sarah Gibbs, Community Liaison Coordinator at Monread Lodge Nursing & Residential Home

Thank you for taking the time to provide a review of our home. We are pleased that you are happy with the care and services we provide and we will share your valuable feedback with the entire team. Thank you once again.

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Review from Jeanette B (Sister of Resident) published on 13 April 2021
Submitted via Postal Card • Report

Overall Experience

After my brother being in other homes, we feel this nursing home is the best organised, caring and informative, he is happy and well stimulated.

Reply from Sarah Gibbs, Community Liaison Coordinator at Monread Lodge Nursing & Residential Home

Thank you for taking the time to review our home. We value your feedback and share it with our whole team as it helps us all understand how our approach is working and any areas that need improvement. We are delighted that you are happy with our home. Thank you once again.

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Review from Janice T (Wife of Resident) published on 12 April 2021
Submitted via Postal Card • Report

Overall Experience

My husband has been in Monread since October 2020. At one point, due to Covid was given end of life diagnosis, wonderful staff nursed him back to full strength. Cannot praise them highly enough. If I have a criticism, it is rectified straight away.

Reply from Sarah Gibbs, Community Liaison Coordinator at Monread Lodge Nursing & Residential Home

Thank you for reviewing our home. We love having your husband here with us as he entertains us all and he loves to have a dance and pose for a photo as you know. Thank you once again.

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Review from Pat M (Daughter of Resident) published on 12 April 2021
Submitted via Postal Card • Report

Overall Experience

Dad came here in June 2020 from another care some (we pulled him out after complaint). Monread Lodge looked after Dad with the utmost care and love. We lost him on the 15th of January 2021. I would recommend this care home.

Reply from Sarah Gibbs, Community Liaison Coordinator at Monread Lodge Nursing & Residential Home

Thank you for your kind words. We miss your dad dearly and he will always be remembered by everyone.

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Review from Christine W (Respite Resident) published on 6 April 2021
Submitted via Website • Report

Overall Experience

My mother was very unhappy about going into a care home, but since spending two weeks at the Lodge is very complimentary about it. The only complaint was that the porridge wasn’t as nice as mine, but I only have to make it for one person. Everyone was very helpful and kind.

Reply from Sarah Gibbs, Community Liaison Coordinator at Monread Lodge Nursing & Residential Home

Thank you for taking the time to write a review of Monread Lodge. We are delighted that you were pleased with our care and services. We share all of the reviews and feedback with the entire team, including catering, so we will do our very best to improve on the Porridge. Everyone loved having your mother at our home, and we look forward to seeing her again in May for her next Respite stay. Thank you again for all of your comments.

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Review from Kate O (Daughter of Resident) published on 10 March 2021
Submitted via Website • Report

Overall Experience

My mum stayed for two weeks respite as my dad was in hospital. All the staff were so kind, lovely and caring and looked after her so well. The Community Liaison Coordinator came for the initial assessment and also made sure she was at the care home when my mum arrived for her stay which was great as

my mum remembered her so felt more comfortable about being left. Overall I was so happy with the care home and I would highly recommend it.

Reply from Sarah Gibbs, Community Liaison Coordinator at Monread Lodge Nursing & Residential Home

Thank you so much for your kind words and for taking the time to review our home, Kate. We really enjoyed having your mum stay with us. The team will be delighted to learn how happy you were. Thank you once again.

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Review from Teresa W (Daughter of Resident) published on 10 March 2021
Submitted via Website • Report

Overall Experience

Since moving into Monread Lodge, my mum seems a lot happier. She is more involved with daily activities instead of staying in her room all the time. I also find it so much easier to phone her every day and love our video calls, which we did not get from her last care home. The weekly newsletter is also

lovely to read and nice to see all the happy faces in the photos. I do feel that I am included more with what is going on within the home.

Reply from Sarah Gibbs, Community Liaison Coordinator at Monread Lodge Nursing & Residential Home

Thank you for taking the time to review our home, Teresa, and for your kind words. Mum brings a smile and a laugh to all our faces daily and we are so happy she is with us. We provide all feedback to all our team. Thank you once again.

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Review from Karen M (Daughter of Resident) published on 5 January 2021
Submitted via Website • Report

Overall Experience

My mother has settled well into Monread Lodge and now seems very happy in herself, as she was unhappy in her previous care home. My mother tells me that she is well looked after by the staff and she finds them very kind and helpful. I would like to thank all the staff for making my mum feel so welcome

and for looking after her so well and making her feel safe and happy.

Reply from Sarah Gibbs, Community Liaison Coordinator at Monread Lodge Nursing & Residential Home

Thank you for your lovely comments. We adore having your Mum here as she brings a smile to everyone's face daily. It is lovely to see that she has settled so well here at Monread especially as she wasn't happy in her previous care home. We will continue to enjoy the stories that she tells us and the laughter that she brightens Monread with. Thank you once again.

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Review from S H (Son of Resident) published on 13 November 2020
Submitted via Postal Card • Report

Overall Experience

Mum seems to have settled into Monread Lodge very well. The transition from home to her first weeks was sensitively and sympathetically handled. The covid-19 restrictions are a bit of a pain as currently, only one family member can visit once a week and only for 30 minutes - but the need for this is

understandable.
The staff all seem to be friendly and caring. Contacting Mum by phone is easy and an update on how Mum's doing can be readily obtained. Overall, Mum seems happy - and that's the main thing!

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Review from Linda R (Daughter of Resident) published on 3 November 2020
Submitted via Website • Report

Overall Experience

Thank you all staff for keeping dad safe during this pandemic.
I am pleased to we now have a new manager, welcome, thank you for our weekly newsletters which are informative and let us know what's going on while visiting is restricted.
Visited dad today, he was very happy and pleased to see me. Three

members of staff had arranged a fun day, magic, music, sweet trolley with old fashion sweets, to name a few activities, followed by a buffet party lunch. Staff dressed up and made it a very exciting place to be.
Thank you for all you do.

Reply from Sarah Gibbs, Community Liaison Coordinator at Monread Lodge Nursing & Residential Home

Many thanks for your lovely words Linda and we are glad you are enjoying the weekly newsletters.
We all had an amazing time at the Fun Day and it was so lovely to see so many smiles. Fun had by all!
Thank you once again for your review.

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Review from P S (Daughter-in-law of Resident) published on 18 August 2020
Submitted via Postal Card • Report

Overall Experience

This home was the right choice for our mum. She is happy, healthy and the staff couldn't be more friendly and welcoming. They have also taken good care during the COVID19 lockdown arranging virtual face to face with our mum.

Reply from Sarah Gibbs, Community Liaison Coordinator at Monread Lodge Nursing & Residential Home

Thank you for taking the time to review our home. We value your feedback and share it with our whole team as it helps us all understand how our approach is working and any areas that need improvement. We are delighted that you are happy with our home.

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Review from Janice E (Daughter of Resident) published on 27 July 2020
Submitted via Website • Report

Overall Experience

From our initial visit right to the end my dad was treated with the utmost respect and care. My dad spent a year at Monread before sadly passing away. It was hard for us all, my mum whom he was married to for 60 years became very poorly so with a heavy heart dad went into care due to his dementia. When

my mum passed away the staff were so loving and came with my dad to the funeral. My dad knew who we were right to the end and was as happy as he could be in the situation, he was always pleasant to the staff who in return showed how much they cared. A special mention to the Community Liaison Coordinator who was amazing throughout, nothing was too much trouble. Also to the Knebworth Court staff and the Manager and the Deputy Manager who were fantastic with my dad's hospital stay. My dad sadly passed away at Monread and the respect and dignity that the staff showed was incredible. My dad was treated as a person in his own right, not just another resident. Also a special mention to the Activities Coordinator who was wonderful.

Reply from Sarah Gibbs, Community Liaison Coordinator at Monread Lodge Nursing & Residential Home

Thank you for taking the time to write a review of Monread Lodge. We are delighted that you were so pleased with our care and services. We share all of the reviews and feedback with the entire team, who loved having your Father at our home. Thank you once again for all of your lovely comments.

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Review from C B (Son of Resident) published on 3 June 2020
Submitted via Website • Report

Overall Experience

Friendly and helpful staff. Good facilities in terms of quality of beds. Food seems to be enjoyed and is made soft for those who struggle to chew. Home is clean without the smell of disinfectant that pervades many care homes. Only areas of concern have been the turnover of managers and, maybe related,

poor response to emails.

Reply from Sarah Gibbs, Community Liaison Coordinator at Monread Lodge Nursing & Residential Home

Thank you for taking the time to review our home. We value your feedback and share it with our whole team as it helps us all understand how our approach is working and any areas that need improvement.

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Review from Tina (Daughter of Resident) published on 3 June 2020
Submitted via Website • Report

Overall Experience

In these testing weird times, Monread Lodge has been top of their game.
All precautions have been taken, our questions were answered swiftly and professionally.
Moving the main meal to the evening is a good move. We know Dad now eats properly.
Due to visiting restrictions, the staff have been wonderful,

allowing us to video-call with Dad. It reassures Dad knowing we are there, once lockdown is lifted will we visit.
Thank you team, you have all been stars.

Reply from Sarah Gibbs, Community Liaison Coordinator at Monread Lodge Nursing & Residential Home

Thank you for your very kind words. Such tough times for us all and we look forward to seeing everyone soon.

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Review from K B (Daughter of Resident) published on 27 February 2020
Submitted via Website • Report

Overall Experience

I was expecting my father to be nursed as he was very unwell, so was taken aback at the lack of nursing, as it is a Nursing Home. They never met with us to put together a personalised care plan to meet his individual needs and things were piecemeal. We never felt confident they understood his health

needs which were not that difficult to deal with. They said they did not have the nursing capability/capacity to care for him as they had staff shortages. He was made to leave the home after 3 days, after becoming unwell and needing to go to the hospital. The management/nursing staff did not treat him with dignity, but the carers did and they were lovely and caring towards my father and looked after him well. I was so upset when they would not let him back and so were the carers but we found a wonderful Nursing Home close by and they gave him Gold service in the few days he was with us, which restored our faith as we realised it was the best result for him in the end as he received amazing care.

Reply from Debbie Daniels, Acting Manager at Monread Lodge Nursing & Residential Home

Having now read your review, I am sincerely sorry that your experience at Monread Lodge fell short of the standards that both myself and the company aspire too. Having now spoken with you and making you aware of the change in management, I hope you feel that I listened and I took on board your comments.

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Monread Lodge Nursing & Residential Home

Care Provided by Monread Lodge Nursing & Residential Home

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Funding & Fees Guide for Monread Lodge Nursing & Residential Home

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