Monread Lodge Nursing & Residential Home

London Road, Woolmer Green, Knebworth SG3 6HG
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9.5 83 Reviews
  • Monread Lodge Nursing & Residential Home, Knebworth
Monread Lodge can provide residential, nursing and dementia care to the elderly, with up to sixty-four en-suite rooms available, all ground-floor accommodation for the ease of those with mobility concerns, and private parking and gardens.

A dedicated dementia unit named Knebworth Court was opened in October 2010 offering 16 appointed en-suite bedrooms. Residents can enjoy a spacious conservatory, choice of comfortable lounges and a dining room. There is also a central courtyard with a ornamental fishpond.

The home has an excellent inspection rating, looks to implement any modern methods and technology that can improve the lives and well-being of residents and follows person-centred care packages tailored to individual needs.

Staff maintain a sensitive attitude towards the concerns of loved ones, work hard to assure that admissions are as stress-free as possible and that new residents are made to feel welcome and at home.

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Care Provided by Monread Lodge Nursing & Residential Home

  • Primary Care Categories
  • Dementia
  • Mental Health Condition
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 62 Service Users
  • Privately Owned
  • Care Offered
  • Epilepsy
  • Multiple Sclerosis
  • Parkinson's Disease
  • Stroke
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • Own GP if required
  • Palliative Care

Good to Know

  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (62)
    • Single Rooms with ensuite Wet Room (29)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2011
    • Number of floors: 1

Funding & Fees Guide for Monread Lodge Nursing & Residential Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,485
    • Self-Funded Residential Dementia Care from £1,394
    • Self-Funded Nursing Care from £1,534
    • Self-Funded Nursing Dementia Care from £1,729

  • Prices are subject to an individual care needs assessment and the type of room and services chosen. Please contact us for further information.
  • (these prices are only a guideline, please contact Monread Lodge Nursing & Residential Home to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Ground Floor Accommodation only
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Television point in own room
  • Wheelchair Access

Monread Lodge Nursing & Residential Home Reviews (83)

Total of 83, showing 41-60
9.5

Monread Lodge Nursing & Residential Home has a Review Score of 9.5 (9.544) out of 10, based on 17 reviews in the last 2 years. Over all time Monread Lodge Nursing & Residential Home has 83 reviews.

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Review from Steve C (Son of Resident) published on 14 January 2020
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

After two years of living and caring for Mum, I felt that I needed more me time and Mum was also having episodes of confusion and short term memory loss. I was recommended to consider Monread Lodge by a neighbour who has a friend there, and so decided to arrange a visit in November 2019. On our visit,
we found a relaxing atmosphere and friendly, welcoming staff who were reassuring of my mum's needs.
Mum is not always an overly sociable person but, with the attentiveness and cheerful attitude of all the staff and carers, she settled into a nice room quickly.
There have been many activities and entertainment over Christmas, along with all the extra effort of the staff in putting up the decorations and fantastic tree, making it a special time.

Reply from Sarah Gibbs, Community Liaison Coordinator at Monread Lodge Nursing & Residential Home

Thank you so much for sharing your feedback with us on yours and your mother's view of our home. We are delighted that you are both happy and your feedback is shared with the entire team which helps us understand what we are doing well and where we might need to improve. Thank you for taking the time to review, we really appreciate it.


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Review from David F (Son of Resident) published on 18 November 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum was admitted to the hospital with lung problems and various other long term conditions and it was felt that the best thing for her would be 24-hour nursing care. My brother and I visited several homes in the area, but Monread Lodge seemed to tick all the boxes for us and right from our initial visit,
when we were shown around and spoken to in a very caring and professional manner, we decided this would be ideal for Mum. Since then, the care she has received has been absolutely superb. The room Mum has looks out onto a field with trees so she doesn't feel shut-in. All the staff are very caring, and whenever I visit, there always seems to be a happy atmosphere there. I would definitely recommend Monread Lodge.

Reply from Sarah Gibbs, Community Liaison Coordinator at Monread Lodge Nursing & Residential Home

Thank you so much for taking the time to review Monread Lodge. We provide this valuable feedback to all our team which helps us enormously. We are delighted that you are all happy with our care and facilities and look forward to continuing to provide our high standards of care.
We love having your Mum with us, she is a delight. Thank you once again for your kind words.


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Review from Robert F (Brother of Resident) published on 11 November 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We looked at quite a few other care/nursing homes for my brother who had been poorly. After his last admission to hospital, it was decided that he could no longer live at home on his own. Monread Lodge ticked all the boxes and on entering, we straight away felt at home. After only a few weeks, my brother
decided to sell his house and live there permanently until he died.

Reply from Sarah Gibbs, Community Liaison Coordinator at Monread Lodge Nursing & Residential Home

Thank you for taking the time to review Monread Lodge. We value your feedback and share it with the team as it helps us all understand how our approach is working and any areas that need improvement. We all miss your Brother very much. Thank you once again.


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Review from Margaret M (Daughter of Resident) published on 7 November 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Our Mum was only with you for a few days, but she was far more comfortable and less anxious than she had been in hospital or rehab. Every member of staff was so incredibly kind, helpful and supportive. She was made very welcome, and it was a relief to have her at Monread. You were wonderful to us when
she died suddenly, and the whole family is deeply grateful. We loved our Mum so much, and she was so appreciative of your kindness and the relative peace she enjoyed in your care. Thank you.

Reply from Sarah Gibbs, Community Liaison Coordinator at Monread Lodge Nursing & Residential Home

Thank you for taking the time to write a review of Monread lodge. Feedback is shared with the entire team which helps us understand what we are doing well and where we might need to improve. Your Mum was a delightful lady to have here and sadly missed by us all.
Thank you once again for your kind words, we appreciate it.


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Review from Lorraine A (Daughter of Resident) published on 22 October 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father was in Monread Lodge for only 5 days before his death, but I am so glad I chose the Lodge for him. From the first telephone call and subsequent visit to the Lodge and his stay there, I was impressed. The public areas and rooms were all scrupulously clean, bright and cheerful. They took such
good care of him, and I knew he was in safe, kind hands.
The staff were amazing, especially during the period before and after his death. They were respectful, caring, compassionate and made a terrible experience easier to bear. I cannot praise them enough for their sensitivity at a difficult time and their professionalism.
I would recommend Monread Lodge to anyone looking for care for a loved one.
Thank you all so much for making my dad's last days, peaceful, comfortable and safe.

Reply from Sarah Gibbs, Community Liaison Coordinator at Monread Lodge Nursing & Residential Home

Thank you so much for taking the time to write a lovely review of Monread Lodge. We are happy that you were so pleased with our care and services. We share all our reviews with the team which helps them understand the impact of all their hard work. Thank you once again for all your comments.


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Review from Teena B (Daughter of Resident) published on 26 September 2019
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My Mum was at Monread Lodge for approximately one month as we wanted somewhere as safe and homely as possible for end of life care following a short illness. We looked at three homes and selected Monread Lodge as we immediately liked the homely feel of the place as soon as we entered. The staff, who
discussed our needs for Mum, were very sympathetic to our situation and made us feel instantly at ease. The single floor quadrant layout of the facility was also very appealing and they gave mum a bright, sunny room with some view of the garden which sits in the centre of the quadrant. The staff, although very busy at times, were attentive to her needs and very caring towards her. Having Mum at Monread Lodge gave us the peace of mind that we could go home at night knowing she was in safe hands and the ability to visit at any time day or night allowed us to see her whenever we wanted. Big thanks to everyone for making her last days so much more comfortable, both for Mum and us as a family.

Reply from Sarah Gibbs, Community Liaison Coordinator at Monread Lodge Nursing & Residential Home

Thank you so much for sharing your feedback with us on your view of our home. We are delighted that you were happy with Monread and your important feedback is shared with the entire team which helps us understand what we are doing well and where we might need to improve. Thank you for taking the time to review, we really appreciate it.


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Review from Rachel (Daughter of Resident) published on 19 September 2019
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

In terms of care, we were so impressed and pleased with all the staff that we had interactions with during my dad's two-month stay. They were all very caring, compassionate and responsive. I always felt confident he was well looked after and supported, especially towards end of life when he needed more
support.
In terms of environment, the bedroom was perhaps a little tired but we were impressed it was repainted directly prior to his stay. For his needs at that point though, it was perfectly adequate. I think if he had been there longer-term, better access to a bath would have been desirable. Also, the little doorstep to get from inside to the courtyard was tricky to negotiate with a heavy wheelchair and it was sad to see residents that might have been able to independently go outside on a fine day in their wheelchairs, were unable to do so un-aided because of the doorstep problem.

Reply from Sarah Gibbs, Community Liaison Coordinator at Monread Lodge Nursing & Residential Home

Thank you for taking the time to review our home. We value your feedback and share it with our whole team as it helps us all understand how our approach is working and any areas that need improvement. We are in the process of putting in ramps into the courtyard so that the access will be much easier. We are also gradually refurbing all the bedrooms. Many thanks once again for your review.


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Review from Robert (Son of Resident) published on 12 September 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother attended Monread Lodge for two periods in 2019. She was warmly welcomed and well looked after. The environment suited her gregarious nature and the company really helped an elderly lady who had become very lonely. After a final summer at home, she returned to Monread in September as a permanent
resident. The smiles on her face as she recognised some faces was a delight, and within the hour she was happily tucking into her lunch.
It's clearly the best place for her to be. Our sincere thanks to the staff for providing such a lovely place.

Reply from Sarah Gibbs, Community Liaison Coordinator at Monread Lodge Nursing & Residential Home

Thank you very much for taking the time to provide a review of our home. We are delighted that you and your mum are happy with the care and services we provide and we will share your valuable feedback with the entire team which helps us understand the areas where we can improve.
We are really pleased to have Mum back with us as she brings a smile to our faces too. Thank you once again.


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Review from Carole W (Daughter of Resident) published on 5 September 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Very satisfied with the complete care of our father. All staff, carers and nurses are very friendly, respectful and caring. A very welcoming environment. Thank you for making this transition to a nursing home so seamless.

Reply from Sarah Gibbs, Community Liaison Coordinator at Monread Lodge Nursing & Residential Home

Thank you for sharing your feedback with us. We are delighted that you are happy and your feedback is shared with the entire team which helps us understand what we are doing well and where we might need to improve. Thank you for taking the time to review, we really appreciate it.


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Review from Brian W (Son of Resident) published on 28 August 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother, a resident for six months, says "tell them this is a very happy home!" so that is what I am doing. Her hearing and eyesight are not good, but she senses the care she receives.
Monread Lodge provides a warm, welcoming, homely environment. It includes a full range of facilities with the conservatory,
garden and coffee lounge being much appreciated. The chickens are especially intriguing and unusual.
The care of the staff is second to none. From the Manager down, all are very approachable, considerate, caring and take great pride in their work. There is a full programme of entertainment which mother enjoys, although she would like more songs from the shows! No pleasing...
From the perspective of a regular visitor, it is always a pleasure to go into the home and be greeted by staff and it gives me great comfort knowing that in her twilight years, she is being so well cared for. Thank you Monread.

Reply from Sarah Gibbs, Community Liaison Coordinator at Monread Lodge Nursing & Residential Home

Thank you for taking the time to review our home. We provide this valuable feedback to all our team which helps us enormously. We are delighted that you and your Mother are happy with our care and facilities and we look forward to continuing to provide our high standards of care. I will sort out some songs and words from shows today and pass to the activities coordinators so that we can have a show sing-song, it will make a lovely change. Thank you once again for your review, it is much appreciated.


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Review from Ian C (Son of Resident) published on 23 August 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The service received from the team from start to finish was excellent, nothing was too much trouble and the level of care was exactly as we had expected, my father was looked after brilliantly and wanted for nothing. He was encouraged to get involved in some social activities which he enjoyed and his
experience in the home did bring a smile to his face when he had just been discharged from a two-week stay in hospital. Food was great (I stole a bit of scampi - couldn't resist) and the nursing staff caring, patient and knowledgable.

Reply from Sarah Gibbs, Community Liaison Coordinator at Monread Lodge Nursing & Residential Home

Thank you so much for sharing your feedback with us on your view of our home. We are delighted that you were happy and your feedback is shared with the entire team which helps us understand what we are doing well and where we might need to improve. We loved seeing your Dad enjoy the Rock and Roll Sing Song, he was really tapping those feet! Glad you enjoyed the Scampi. Thank you once again for taking the time to review, we really do appreciate it.


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Review from Paul M (Son of Resident) published on 19 August 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We are very happy with Monread and it did not take very long for my dad to settle in. He seems happy there and well looked after.

Reply from Sarah Gibbs, Community Liaison Coordinator at Monread Lodge Nursing & Residential Home

Thank you for taking the time to review our home. We value your feedback and share it with our whole team as it helps us all understand how our approach is working and any areas that need improvement. We are delighted that you are happy with our home.


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Review from Rebecca G (Sister of Resident) published on 7 August 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My brother has been ill for some period and the family have struggled to find suitable care for him. He has recently moved to Monread Lodge and the level of care that he is benefiting from has made all the difference. The staff are kind, warm and engaging and the benefit of it being a nursing home is
immense. The home itself is bright and clean and I am very happy to recommend it.

Reply from Sarah Gibbs, Community Liaison Coordinator at Monread Lodge Nursing & Residential Home

Thank you for taking the time to review our home. We provide this valuable feedback to all our team which helps us enormously. We are delighted that you are happy with our care and facilities and we look forward to continuing to provide our high standards of care. Thank you once again.


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Review from Vivien M (Daughter of Resident) published on 18 July 2019
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Dad has been here a couple of months now. I feel that the care he gets is good for his circumstances as he has a lot of challenging care needs. The gardens in the middle are a lovely feature and they now have the new addition of some chickens which the residents love to watch. The staff here are all
cheerful and if I need to, I always feel able to able to speak to the manager.
There are various activities that are provided and some lovely common areas for the residents to sit. The home is always kept clean and tidy whenever I visit.

Reply from Sarah Gibbs, Community Liaison Coordinator at Monread Lodge Nursing & Residential Home

Thank you for sharing your feedback with us on your view of our home. We are delighted that you are happy and your feedback is shared with the entire team which helps us understand what we are doing well and where we might need to improve. We love watching our new addition of chickens too. Thank you for taking the time to review, we really do appreciate it.


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Review from Tania H (Daughter-in-law of Resident) published on 16 July 2019
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My Father in law was here for only a week before he passed away.
The care was very good. I would definitely recommend.

Reply from Sarah Gibbs, Community Liaison Coordinator at Monread Lodge Nursing & Residential Home

Thank you for taking the time to review our home. We value your feedback and share it with our whole team, as it helps us all understand how our approach is working and any areas that need improvement.


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Review from Gary B (Son of Resident) published on 1 July 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I like Monread Lodge ref my mum's care. We are all singing off the same song sheet and I know she is in safe hands.

Reply from Sara Gibbs, Client Lisaon Co ordinator at Monread Lodge Nursing & Residential Home

Thank you for taking the time to provide a review. We are delighted that you and your mother are happy at our home. We share all the feedback with the entire team as it helps us understand where any improvements can be made so we appreciate the effort on your behalf, thank you.


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Review from Chris W (Friend of Resident) published on 3 June 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I find the staff very helpful and caring, they do an excellent job.

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Review from Sally C (Daughter of Resident) published on 22 May 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

My Dad is very well looked after by all the nursing staff and carers.
The food he is given is very good and on all the times I have been there he has eaten everything and will always say it is very nice.

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Review from Joyce F (Daughter of Resident) published on 15 April 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent - no problems. Very friendly staff.

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Review from Linda O (Wife of Resident) published on 25 February 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

Very satisfied with the care. Staff very nice and caring. Thank you very much for looking after my husband.

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Current Review Score: 9.5 (9.544)

Overview of Review Score

The Review Score of 9.5 (9.544) out of 10 for Monread Lodge Nursing & Residential Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.5 out of 5 from 17 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 16 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.544 for Monread Lodge Nursing & Residential Home is calculated as follows: ( (131 Excellents x 5) + (47 Goods x 4) + (11 Satisfactorys x 3) + (4 Poors x 2) + (2 Very Poors x 1) ) ÷ 195 Ratings = 4.544

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Monread Lodge Nursing & Residential Home is based on 16 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 62 registered maximum number of service users is 12.4, which has been reached with 16 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 20 Feb 2024

Overall
Requires improvement

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Requires improvement

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (3)

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Meet the Team (1)

Kathleen

Kathleen Presswell

Job Title: Home Manager

Hello, my name is Kathleen Presswell, I am the Home Manager for Monread Lodge Care Home. I am a nurse by profession and have worked in the private sector for almost 14 years. I have worked in both Health and social care and the Mental health sector.