Monread Lodge Nursing & Residential Home

London Road, Woolmer Green, Knebworth SG3 6HG
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9.6 84 Reviews
  • Monread Lodge Nursing & Residential Home, Knebworth
Monread Lodge can provide residential, nursing and dementia care to the elderly, with up to sixty-four en-suite rooms available, all ground-floor accommodation for the ease of those with mobility concerns, and private parking and gardens.

A dedicated dementia unit named Knebworth Court was opened in October 2010 offering 16 appointed en-suite bedrooms. Residents can enjoy a spacious conservatory, choice of comfortable lounges and a dining room. There is also a central courtyard with a ornamental fishpond.

The home has an excellent inspection rating, looks to implement any modern methods and technology that can improve the lives and well-being of residents and follows person-centred care packages tailored to individual needs.

Staff maintain a sensitive attitude towards the concerns of loved ones, work hard to assure that admissions are as stress-free as possible and that new residents are made to feel welcome and at home.

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Care Provided by Monread Lodge Nursing & Residential Home

  • Primary Care Categories
  • Dementia
  • Mental Health Condition
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 62 Service Users
  • Privately Owned
  • Care Offered
  • Epilepsy
  • Multiple Sclerosis
  • Parkinson's Disease
  • Stroke
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • Own GP if required
  • Palliative Care

Good to Know

  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (62)
    • Single Rooms with ensuite Wet Room (29)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2011
    • Number of floors: 1

Funding & Fees Guide for Monread Lodge Nursing & Residential Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,485
    • Self-Funded Residential Dementia Care from £1,394
    • Self-Funded Nursing Care from £1,534
    • Self-Funded Nursing Dementia Care from £1,729

  • Prices are subject to an individual care needs assessment and the type of room and services chosen. Please contact us for further information.
  • (these prices are only a guideline, please contact Monread Lodge Nursing & Residential Home to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Ground Floor Accommodation only
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Television point in own room
  • Wheelchair Access

Monread Lodge Nursing & Residential Home Reviews (84)

Total of 84, showing 61-80
9.6

Monread Lodge Nursing & Residential Home has a Review Score of 9.6 (9.570) out of 10, based on 18 reviews in the last 2 years. Over all time Monread Lodge Nursing & Residential Home has 84 reviews.

Overall Experience

  • 55
  • 24
  • 3
  • 0
  • 2

Date Published

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Review from Linda O (Wife of Resident) published on 25 February 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

Very satisfied with the care. Staff very nice and caring. Thank you very much for looking after my husband.

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Review from Steve W (Son of Resident) published on 25 February 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I have seen Monread Lodge improve considerably over the two years my father has been there. The staff and manager are friendly and caring. The premises are kept clean, with good maintenance. My only reservation is laundry, clothes go missing or Dad has other's clothes. Every effort is made to make sure
Dad is well cared for.

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Review from Charlotte R (Granddaughter of Resident) published on 25 February 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Lovely to see grandad happy in his new home.
All the staff I met were friendly and chatted as we met.

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Review from Martin B (Husband of Resident) published on 28 January 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I can only say what a great bunch of staff here. Their attention to the individual's needs is outstanding. If I ever have a question that needs answering, its never too much trouble. I'm kept informed of any changes that have happened/need to happen. The care and food are very good.

Reply from Maggie Wallbridge, Home Mananger at Monread Lodge Nursing & Residential Home

Thank you, Martin, for all of your kind words. I will feedback your comments to the whole team who will be delighted.


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Review from Anthony L (Son of Resident) published on 28 January 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The staff are very good, kind, compassionate, professional and understanding.
The bedroom is a little tired and the ensuite bathroom.
I understand these are due to an overhaul soon.
Mum can't participate in the activities so I can't comment on that.
I like watching the wildlife through her window.
I
like that the home is quiet and serene.

Reply from Maggie Wallbridge, Home Mananger at Monread Lodge Nursing & Residential Home

Thank you, Antony, for taking the trouble to submit a review. Our staff team work very hard and your comments are very much appreciated.


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Review from Ann P (Daughter of Resident) published on 4 December 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We are very pleased with everybody who works at the home. The facilities are very comfortable and nice, the staff are very pleasant and helpful.

Reply from Maggie Wallbridge, Care Manager at Monread Lodge Nursing & Residential Home

Thank you so much for taking the time to share your thoughts, our team will be thrilled by your comments.


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Review from P W (Friend of Resident) published on 3 December 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I visit once or twice a week. The environment seems good though the staff are noisy in the corridor sometimes! Some staff are extremely pleasant and helpful, others vary. My friend is confused so cannot help with this survey. I cannot comment on value for money as I don't know the cost. Overall, it
has improved. I don't know management to comment.

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Review from Ruth W (Daughter of Resident) published on 3 December 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I'm very happy with my mum's care. She is very happy here and all the staff are caring and helpful.

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Review from Ian R (Son of Resident) published on 15 November 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Clean, safe, a bit basic in terms of common rooms, little weekend activities, excellent food and friendly staff.

Reply from Maggie Wallbridge, Care Mananger at Monread Lodge Nursing & Residential Home

Thank you for your comments Mr Rawlings and your kind words. I will ensure I pass these back to the staff who will be delighted.


I take on board your other comments and just wanted to add that Monread is about to embark on a large refurbishment, which will include the communal areas of the home. The work should be completed in early 2019.


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Review from Stan A (Resident) published on 29 August 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Have been here a month or so and have really enjoyed my stay so far. The staff are very helpful.

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Review from Julie (Daughter of Resident) published on 1 August 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My Dad came to Monread two months ago.
He is very poorly with Parkinsons and Dementia.
While being here he has been given the utmost care and respect from the lovely carers, management and housekeeping team!
He doesn't get much pleasure in life, so to know he is being looked after means so much to
our family.

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Review from F B (Wife of Resident) published on 28 June 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My husband is very happy here and is well looked after.
He enjoys the food and staff are so kind.
They keep him very clean. No complaints.

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Review from Christine B (Niece of Resident) published on 22 June 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Monread Lodge Nursing & Residential Home is a wonderful superb home for my cherished Aunt, it is more like a hotel.


The carers are always very kind, friendly and have the time and are not rushed off their feet, unlike other care homes I have experienced. I am very impressed with all the activities

they always have regularly at Monread Lodge Nursing & Residential Home, quizzes, art days, regular live singers. The activity ladies are God sends and a joy and such assets to the care home who make my Aunt's stay at Monread Lodge Nursing & Residential Home most enjoyable in providing the best care to them.

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Review from Barry P (Son of Resident) published on 22 June 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Very experienced staff. Caring staff and a very well run home. They cared for mothers every need.

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Review from Pamela A (Wife of Resident) published on 20 June 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My husband went in quite poorly and came out after 5 weeks able to walk a bit with a frame.
The staff were always cheerful and obliging.
Management very helpful.

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Review from P G (Daughter of Resident) published on 4 June 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The care and help that is provided to my mother has changed over time but the consistency of the quality of care that both she and the family have received has been consistent and of high quality. All staff on every level have gone that extra step beyond the call of duty to make the happy and the difficult
times that we experience much more bearable. I think we do not appreciate the good staff that are at Monread Lodge enough in what is a very demanding and not always pleasant job. Grateful thanks to them all.

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Review from D R (Daughter of Resident) published on 1 June 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My relative was only at Monread for a few days but the staff and management were extremely helpful and kind during their final days and we feel he died with dignity supported by care and nursing staff who really looked after him. Thank you.

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Review from Jon E (Nephew of Resident) published on 1 June 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I can't praise the home enough. My aunt went into the home for end of life care and I couldn't find fault with the service provided to my aunt in her last days of her life.
In particular, the home manager who was extremely attentive care comfortable for my aunt and kept my mum and I informed of everything
that was going on.

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Review from Cathie M (Sister of Resident) published on 10 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I can't praise all the staff highly enough. Their care and dedication is second to none. Their affection for the people in their care is very apparent. Nothing is too much trouble from the manager to the maintenance man. My Brother was in the home for the past 7 1/2 years. He passed away a few days
ago. The loving care he received in his final days was heartwarming. It made a difficult time for me more bearable. I thank them all from the bottom of my heart.

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Review from H H (Daughter of Resident) published on 10 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My Mother recently had an eye operation and neither my Sister or I could accompany her due to family and work commitments. Consequently, Monread staff and management cared and supported her throughout the whole process. They were quite simply excellent. Thank you so much for your professional and caring
help.

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Current Review Score: 9.6 (9.570)

Overview of Review Score

The Review Score of 9.6 (9.570) out of 10 for Monread Lodge Nursing & Residential Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 18 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 17 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.570 for Monread Lodge Nursing & Residential Home is calculated as follows: ( (143 Excellents x 5) + (47 Goods x 4) + (11 Satisfactorys x 3) + (4 Poors x 2) + (2 Very Poors x 1) ) ÷ 207 Ratings = 4.57

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Monread Lodge Nursing & Residential Home is based on 17 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 62 registered maximum number of service users is 12.4, which has been reached with 17 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 20 Feb 2024

Overall
Requires improvement

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Requires improvement

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (3)

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