Osbourne Court Care Home

Park Drive, Baldock SG7 6EN
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9.4 36 Reviews
  • Osbourne Court Care Home, Baldock
Osbourne Court is a purpose built modern care home designed over two floors. Situated right in the heart of the idyllic country market town of Baldock in Hertfordshire and close to the town centre and all major amenities, it is easy to access.

Osbourne Court offers offers fully inclusive, 24/7 person centred care. Long term residential care, short term respite stays, and specialist dementia care are all available options at the home.

The home provides en-suite bedrooms which are all capable of customisation, and are fully accessible.

Osbourne Court has a variety of resident and visitor lounges, and provides fully inclusive dining in a choice of dining areas.

All care staff are experienced care professionals, including the Engagement Leads who ensure that the residents' independence is maintained, providing a varied activities schedule incorporating all individual preferences.

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Care Provided by Osbourne Court Care Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 69 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Challenging Behaviour/Psychosis
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Hearing Impairment
  • Huntington's Disease
  • Korsakoff Syndrome
  • Neuropathic
  • Orthopaedic
  • Parkinson's Disease
  • Prader-Willi Syndrome
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Ria Bradford (Home Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (69)
    • Single Rooms with ensuite Wet Room (69)
  • Care Home Design/Build
    • Purpose Built: Yes

Funding & Fees Guide for Osbourne Court Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £1,050 – £1,200
    • Self-Funded Residential Dementia Care £1,150 – £1,300
    • RESPITE Self-Funded Residential Care £1,100 – £1,250
    • RESPITE Self-Funded Residential Dementia Care £1,200 – £1,350
  • (these prices are only a guideline, please contact Osbourne Court Care Home to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access

Osbourne Court Care Home Reviews (36)

Total of 36, showing 1-20
9.4

Osbourne Court Care Home has a Review Score of 9.4 (9.406) out of 10, based on 12 reviews in the last 2 years. Over all time Osbourne Court Care Home has 36 reviews.

Overall Experience

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  • 12
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Date Published

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Review from Lynda C (Daughter of Resident) published on 12 March 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum was a resident at Osbourne Court from May 2024. My mum wasn't the most sociable and preferred her own company but all the staff made her feel special and often had a laugh and a joke with her. Mum loved the food and ate better than she had done in years. Mum felt safe and cared for at Osbourne
Court. The Management were very approachable they listened and responded to any queries we had.

Reply from Ria Bradford, Home Manager at Osbourne Court Care Home

Thank you so much for your review, this means a lot.


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Review from Ian R (Son of Resident) published on 28 February 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Dad moved to Osbourne Court in January. Having lived his 90 years in South Manchester/Cheshire, this was a big move for him. We were concerned about his health over Christmas and were worried if such a big move was right for him. We needn't have worried. The level of care from the friendly team at Osbourne
Court has exceeded my expectations. He is eating well, building up his strength again and now that he's only 10 minutes from me I can see him as often as I like. This is the best care home that Dad has stayed in and I am delighted.

Reply from Ria Bradford, Home Manager at Osbourne Court Care Home

Thank you for your review, this is lovely to read. Dad is a pleasure to look after.


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Review from Rachel S (Daughter of Resident) published on 16 October 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Dad has very mixed needs and can be a tricky customer. He has stayed in a few care homes, but we wanted to move him closer to family and friends. Having visited a few places, we were disappointed with the options until, by chance, we came across Osbournes. From the first visit, we have been outstanded
by the care, attention and compassion from all staff, not only towards Dad but his family and friends too. Dad has settled better than anywhere else he has stayed which is an achievement in itself. If we ever have an issue (which is only ever a small niggle) staff are quick to respond. We can't thank the manager and her amazing team enough. I wouldn't hesitate to recommend Osbournes as a forever home. Yes, there is building work going ahead and not quite perfect yet but as a family we are very excited to see the place developing, can see the vision from management and more importantly the care and support Dad receives is A* from a team that is experienced, knowledgeable and passionate.

Reply from Ria Bradford, Home Manager at Osbourne Court Care Home

Thank you for your lovely review, dad is a pleasure to look after and never fails to make us all laugh. We will continue to grow and improve and work as a whole home around the building works, which will be amazing.


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Review from J C (Resident) published on 16 August 2024
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Great staff and good care. Food could be a bit better and hotter when served. Mum is happy here and likes the staff. More trips out would be nice. The garden is nice and well cared for. Also, a good amount of activities. I have given 4 stars as they have improved alot and I am looking forward to the
room updates, but the main thing for needing looking at now is food.

Reply from Ria Bradford, Home Manager at Osbourne Court Care Home

Thank you for your review; we have a new chef in post and new kitchen staff who have developed a lovely new menu including the resident's choices and wishes. The engagement team are also planning more and more trips out, which is very exciting.


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Review from Heather G (Daughter of Resident) published on 12 August 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has dementia and has been staying at Osbourne Court for a number of years now. With the acquisition of the home by last year major renovation work on the home started almost immediately. A number of improvements have been undertaken which, when completed, will be fantastic. The new management
are brilliant and the day-to-day care staff are wonderful even with all the upheaval going on around them. My mother is well looked after and treated with the utmost respect. I cannot thank them enough for all they do for her.

Reply from Ria Bradford, Home Manager at Osbourne Court Care Home

Thank you for such a lovely review, we will continue to provide quality care.


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Review from Alison W (Daughter of Resident) published on 8 August 2024
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Dad is happy and well cared for at Obourne Court. His needs are met and he has friends to share life with.
Because of the extensive building work, I find the home less clean than I would like to see it but as long as Dad is being cared for this is not of huge importance.
Lots of activities happening,
carers seem very genuine and they never appear to put on any pretense of being different when I visit no matter when I turn up.
Happy with the communication from management.
Keep up the good work.

Reply from Ria Bradford, Acting Home Manager at Osbourne Court Care Home

Thank you for your review, we will continue to work hard during the refurbishment and to keep the home clean during this time.


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Review from Chris G (Brother of Resident) published on 3 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My brother recently stayed at Osbourne Court for a six-day respite.
We visited every day, and I can’t praise all the staff highly enough.
Their dedication to the residents’ needs is second to none.
Having to work under difficult times while major building refurbishment carries on, is a testament
to their dedication.
I would have no hesitation in my brother going back again, either for respite or full-time residential care.
Thank you to everyone there.

Reply from Ria Bradford, Home Manager at Osbourne Court Care Home

Thank you for your kind words, we will continue to stay dedicated and provide quality care.


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Review from Graham C (Son of Resident) published on 2 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Dad has severe Dementia and has been living alone at home since Mum died in 2017. Whilst we were able to provide him with a good quality of life he was starting to fall and it became clear that he needed more support. B and M care at Osborne Court in Baldock in the very capable hands of the manager
and her team have been wonderfully caring and supportive of us and Dad and he has now been there for 6 weeks. His quality of life has improved he has a lovely room with ensuite, activities throughout the day, and well-prepared nice food. More importantly, the staff are lovely and I feel relieved that he is in such a nice place to live. Although the home is in the middle of a refurbishment this does not impact the care provided and I look forward to the day when the refurb is complete as this will only enhance Dad's quality of life. Thank you B and M, the manager, and your team!

Reply from Ria Bradford, Home Manager at Osbourne Court Care Home

Thank you, your comments are appreciated. We will continue to provide quality care.


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Review from Patrizia L (Daughter of Resident) published on 29 February 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has been at Osbourne Court for many years and even after the change in ownership, we are still happy with her care there. What makes this home is their staff: the care team are just that: caring, they got to know Mum very well and they look after her with professionalism and compassion. The home
manager is a real asset to the home, her door is always open, she is competent, hard-working and really understands the needs of the residents.
I cannot praise Osbourne Court highly enough, they are super!

Reply from Ria Bradford, Home Manager at Osbourne Court Care Home

Thank you for your kind words, we really appreciate them.


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Review from Theresa B (Friend of Resident) published on 29 February 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Osbourne Court looks after my elderly friend with care, compassion and respect. She has been a resident of the home since 2020. They communicate with me if there is anything that I need to know or be aware of and the staff are always friendly. Even though my friend doesn't do them there is a good variety
of activities for the residents to engage with. They are very supportive of me too as my friend's health has since declined and they are happy to discuss and hear how it affects me and what I can do to help make it easier on myself. I know that when I leave Osbourne Court after visiting my friend she is well cared for and that is peace of mind for me. Lovely care home.

Reply from Ria Bradford, Home Manager at Osbourne Court Care Home

Thank you for your kind words, we will continue to provide quality care and are always here to support.


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Review from S M (Daughter of Resident) published on 2 October 2023
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Osbourne Court cared for my dad with absolutely wonderful kindness. He was resident for almost three years much of that time during various lockdowns. They always did their best to facilitate visits whenever possible. Everyone I met treated my dad with kindness and respect.

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Review from Kayleigh M (Granddaughter of Resident) published on 31 August 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Osborne Court were absolutely fantastic with my nan. Her care was fantastic, I felt so at ease leaving her in their care, communication was always excellent, staff always friendly and supportive with Nan and us as a family.
I honestly can’t praise them highly enough.
They have plenty of different
activities and the staff are so encouraging and inclusive of all residents.
In Nan's final days we were given privacy, dignity, and were looked after with anything we needed. I would trust them and use them for other family if I need to.

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Review from William W (Husband of Resident) published on 8 November 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Very nice care home. The wife likes it.

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Review from David H (Son of Resident) published on 24 August 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Absolutely brilliant, I had just travelled 6 hours from cumbria to visit my father. I was welcomed by the receptionist with big smiles who explained everything really well as I was unsure of Covid rules, when I was in the room visiting my dad he was been fed by a loverly nurse called Happiness. Who
was so understanding, I was speaking to one of the nurses who was caring for my dad she explained his health condition to me very clearly , all in all my dad couldn't be in a better place right now given his condition.

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Review from D P (Son of Resident) published on 16 December 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Staff have always been welcoming, cheerful, helpful and kind.
In 12 years I have never seen anything that has made me uncomfortable or concerned.

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Review from Karin W (Niece of Resident) published on 8 June 2021
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

When we have been able to visit our uncle, the staff have made us feel very welcome. We can see that he is well cared for, and he seems very relaxed. Even under the current restrictions, it has been well organised.

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Review from Stephen C (Son of Resident) published on 26 March 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff are always friendly, very helpful and professional at their job. Glad my father is in this care home, it gives the family peace of mind that dad is being looked after. Would not hesitate in recommending this care home to other families.

Reply from Kristen Fitzgerald, Marketing Assistant at Osbourne Court Care Home

Thank you, Stephen, for letting us know how we are doing at Osbourne Court Care Home. The care and wellbeing of every resident is our number one priority and it is rewarding to have such positive feedback about how we are doing.


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Review from James C (Grandson of Resident) published on 24 March 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Lovely people and lovely place, grandad looks well cared for and make a lovely cup of tea. He seems very comfy and happy. The residents all seem to be smiling and happy also which is a great sign.

Reply from Kristen Fitzgerald, Marketing Assistant at Osbourne Court Care Home

Thank you, James, for your feedback following your recent experience at our home. We are happy to learn it has been a positive one. We appreciate you taking the time to let us know how we are doing. Have a wonderful day.


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Review from Christine B (Daughter of Resident) published on 23 March 2021
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother has been very happy and is well looked after since she came to Osbourne Court. I am always greeted on arrival and kept well informed of any changes with regard to her well being and always get consulted on any health and medication issues.

Reply from Kristen Fitzgerald, Marketing Assistant at Osbourne Court Care Home

Thank you, Christine, for your comments about your recent experience at Osbourne Court Care Home. Our residents’ wellbeing is our main priority and it is great to hear that you were so pleased with the quality of our care.


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Review from Robert M (Husband of Resident) published on 24 March 2020
Submitted via Website • Report

Overall Experience  Overall Experience 3.0 out of 5

This is the second review I have given. Unfortunately, what I said in the first review is no longer accurate. I said my wife is suffering from Picks disease, a less common form of dementia, which can lead to unsocial behavior. The home was aware of this when they accepted my wife, and to start with
everything was fine, but then staff began to leave and were not replaced. The carers that remained still did a great job but were overstretched, leading to many residents being unattended for long periods. The cleaning staff and activities staff were often being left to care for people. This led to a couple of incidents regarding my wife with other residents, which did not happen when staff were available to step in and calm matters. I visited every day so I was able to see the deterioration from the management first hand. There are still a lot of good people there and I can't praise them enough, the trouble being as I have said, they are so short-staffed.

Reply from Olivia Shields, Marketing Assistant at Osbourne Court Care Home

Thank you, Robert, for your comments about Osbourne Court Care Home. We appreciate you taking the time to give feedback and letting us know how we are doing. We have acknowledged the concerns you have, and improvements you have suggested to better the home. If you would like to discuss any concerns directly, please reach out to us at the home. Thanks again.


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Current Review Score: 9.4 (9.406)

Overview of Review Score

The Review Score of 9.4 (9.406) out of 10 for Osbourne Court Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.5 out of 5 from 12 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.9 out of 5 from 12 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.536 for Osbourne Court Care Home is calculated as follows: ( (91 Excellents x 5) + (37 Goods x 4) + (8 Satisfactorys x 3) + (4 Poors x 2) ) ÷ 140 Ratings = 4.536

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.87 Points relating to the number of positive Reviews for Osbourne Court Care Home is based on 12 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 69 registered maximum number of service users is 13.8. 12 Positive Reviews ÷ 13.8 = 0.87

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

2 Bed Vacancies

posted 14 Mar 2025

We currently have vacancies at our lovely care home. Please get in touch with our friendly team to find out more.


Awards / Recognitions (3)

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Meet the Team (1)

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Ria Bradford

Job Title: Home Manager

Joined: 2021

“I have worked in the care sector for over 10 years, working in different settings of supportive living, domiciliary care and nursing homes. I have a passion for person-centred care and positive risk-taking, enabling individuals to live life. I have my NVQ Level 5 and I am a Dementia Champion. I was the Care Plan and Safeguarding champion in my previous workplace, and in 2023 I was promoted to Home Manager here at Osbourne Court I have a special interest in dementia and how music can enhance memory and improve cognition.


Osbourne Court is a kind and warm care home where we ensure that everyone feels welcome. We provide person-centred care that makes you feel at home with laughter, affection and happiness.”


Frequently Asked Questions about Osbourne Court Care Home

What types of Care is Osbourne Court Care Home registered for?

Older Person Care, Dementia, Respite Care & Physical Disability are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Osbourne Court Care Home provide?

Palliative Care, Convalescent Care, Separate Specialist Dementia Care Unit, Own GP if required & End of Life Care are other types of care provided.

How many Rooms does Osbourne Court Care Home have?

There are 69 Single Rooms.

What are the Facilities & Services at Osbourne Court Care Home?

Own Furniture if required, Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Residents Kitchenette, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Osbourne Court Care Home to the centre of Baldock?

0.4 mile(s) as the crow flies, distance by road may be significantly further.