Osbourne Court Care Home

Park Drive, Baldock SG7 6EN
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9.4 36 Reviews
  • Osbourne Court Care Home, Baldock
Osbourne Court is a purpose built modern care home designed over two floors. Situated right in the heart of the idyllic country market town of Baldock in Hertfordshire and close to the town centre and all major amenities, it is easy to access.

Osbourne Court offers offers fully inclusive, 24/7 person centred care. Long term residential care, short term respite stays, and specialist dementia care are all available options at the home.

The home provides en-suite bedrooms which are all capable of customisation, and are fully accessible.

Osbourne Court has a variety of resident and visitor lounges, and provides fully inclusive dining in a choice of dining areas.

All care staff are experienced care professionals, including the Engagement Leads who ensure that the residents' independence is maintained, providing a varied activities schedule incorporating all individual preferences.

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Care Provided by Osbourne Court Care Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 69 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Challenging Behaviour/Psychosis
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Hearing Impairment
  • Huntington's Disease
  • Korsakoff Syndrome
  • Neuropathic
  • Orthopaedic
  • Parkinson's Disease
  • Prader-Willi Syndrome
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Ria Bradford (Home Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (69)
    • Single Rooms with ensuite Wet Room (69)
  • Care Home Design/Build
    • Purpose Built: Yes

Funding & Fees Guide for Osbourne Court Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £1,050 – £1,200
    • Self-Funded Residential Dementia Care £1,150 – £1,300
    • RESPITE Self-Funded Residential Care £1,100 – £1,250
    • RESPITE Self-Funded Residential Dementia Care £1,200 – £1,350
  • (these prices are only a guideline, please contact Osbourne Court Care Home to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access

Osbourne Court Care Home Reviews (36)

Total of 36, showing 21-36
9.4

Osbourne Court Care Home has a Review Score of 9.4 (9.406) out of 10, based on 12 reviews in the last 2 years. Over all time Osbourne Court Care Home has 36 reviews.

Overall Experience

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  • 12
  • 3
  • 0
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Date Published

36
3
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24

Review from Stephen L (Son of Resident) published on 7 February 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother lived at Osbourne Court for the last year, sadly passing recently. She had dementia and a number of physical health problems especially towards the end of her life. I can only speak highly of the kindness and respect with which she was treated and the professionalism of the staff, which made
life easier for both her and the rest of the family. I have no previous experience of dealing with care homes but I was very encouraged by my dealings with this one

Reply from Olivia Shields, Marketing Assistant at Osbourne Court Care Home

Thank you, Stephen, for your feedback and for taking the time to share your experience at Osbourne Court Care Home. We are so sorry to hear about your Mother but pleased you felt she received great care and hope that her time at Osbourne Court did see some friendships flourish, especially with the care team. If there is anything more we can do, please do not hesitate to reach out.


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Review from R P (Friend of Resident) published on 1 October 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My first impression of my friend's room was that it was a bit tatty. However, once his things were in it looked ok, it is light and airy. I am told that mealtimes are a bit noisy and chaotic but in fairness it's understandable. The staff - nurses, carers, cleaners, laundry personnel, etc - are excellent,
very kind and patient. Overall, the place has a cheerful atmosphere. Garden/outdoor area needs attention, could be more accessible.

Reply from Jasmine Bracken, Marketing Administrator at Osbourne Court Care Home

Thank you, we always appreciate individuals taking the time to give their feedback and we are very pleased to hear that your experience at Osbourne Court Care Home was so positive. All of our staff are committed to providing the best possible care experience for all of our residents and it is very rewarding to have their efforts recognised.


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Review from M O (Sister of Resident) published on 30 September 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My sister has been very well treated. Her medical needs met very well.
The family has always been able to get information when needed.
She is only being moved to be geographically closer to her family.
There have been no concerns about her wellbeing and care at Osbourne Court.

Reply from Jasmine Bracken, Marketing Administrator at Osbourne Court Care Home

Thank you, for letting us know how we are doing at Osbourne Court Care Home. The care and wellbeing of every resident is our number one priority and it is rewarding to have such positive feedback about how we are doing.


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Review from D G (Niece of Resident) published on 26 July 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The home was neat and tidy and clean. Staff are friendly. Staff are always very busy which means there is very limited time for them to give one-to-one time with patients. The previous time I attended on 6th June (a month previous) with the social worker, staff agreed to amend the spelling of her name
on the door and replace the damaged chair in her room both quick jobs. These had not been implemented. I hope when I visit next these changes will have been made.

Reply from Ronnie Cavanagh, Marketing at Osbourne Court Care Home

Thank you for letting us know how we are doing at Osbourne Court Care Home. The care and wellbeing of every resident is our number one priority and it is rewarding to have such positive feedback about how we are doing.


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Review from C M (Daughter of Resident) published on 31 January 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Staff are excellent; very helpful, professional and caring.
When we/mum has an issue - staff are always keen to help us.
Mum has a small appetite and has asked for her lunchtime meal to be a smaller portion please - this may make her feel more like eating.
Thank you to all the staff who help look
after mum. Your help and care is appreciated.

Reply from Ronnie Cavanagh, Marketing at Osbourne Court Care Home

Thank you, we always appreciate individuals taking the time to give their feedback and we are very pleased to hear that your experience at Osbourne Court Care Home was so positive. All of our staff are committed to providing the best possible care experience for all of our residents and it is very rewarding to have their efforts recognised.


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Review from L J T (Daughter of Resident) published on 24 January 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I like this home because everyone is warm and welcoming. Staff have been bending over backwards for my relative as we went on a downward trend. Pick up again these last few days, I will be forever grateful. The management are good, they also make sure they keep up to speed with residents and relatives.
All in all, the home is clean, pleasant, homely and welcoming including maintenance staff, cleaners, carers and activity staff, as well as, excellent nursing staff.

Reply from Ronnie Cavanagh, Marketing at Osbourne Court Care Home

Thank you, we always appreciate individuals taking the time to give their feedback and we are very pleased to hear that your experience at The Beaufort Care Home was so positive. All of our staff are committed to providing the best possible care experience for all of our residents and it is very rewarding to have their efforts recognised.


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Review from Joan L (Sister of Resident) published on 13 December 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very helpful and friendly staff. Great activities for the residents.

Reply from Ronnie Cavanagh, Marketing at Osbourne Court Care Home

Thank you, Joan, for your comments about your recent experience at Osbourne Court Care Home. Our residents’ wellbeing is our main priority and it is great to hear that you were so pleased with the quality of our care.


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Review from Jackie M (Daughter of Resident) published on 16 August 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff and everyone in the care home are very kind, helpful and supportive.
My dad has been in the home for approximately 2 years, he was given lots of support to help settle in and it is still continuing. His care is excellent.

Reply from Ronnie Cavanagh, Marketing at Osbourne Court Care Home

Thank you, Jackie, for letting us know how we are doing at Osbourne Court Care Home. The care and wellbeing of every resident is our number one priority and it is rewarding to have such positive feedback about how we are doing. If there is anything more we can do, please do not hesitate to reach out.


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Review from Alan T (Son of Resident) published on 31 July 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I can't praise the carers and nurses enough.
They treat my Mum with love and dignity.
Doing a job that, let's be honest, none of us wants to do.

Reply from Ronnie Cavanagh, Marketing at Osbourne Court Care Home

Thank you, Alan, we always appreciate individuals taking the time to give their feedback and we are very pleased to hear that your experience at Osbourne Court Care Home was so positive. All of our staff are committed to providing the best possible care experience for all of our residents and it is very rewarding to have their efforts recognised.


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Review from Barbara R (Daughter of Resident) published on 25 July 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Both my parents are in this care home.
I am very impressed with the care and support they are both given.
They are treated with the utmost dignity.
The facilities and cleanliness of their room and the rest of the home is wonderful.
They enjoy the food and I have found all staff to be very kind and
helpful.
I cannot thank them enough for the treatment of my parents.

Reply from Ronnie Cavanagh, Marketing at Osbourne Court Care Home

Thank you for your comments about your recent experience at Osbourne Court Care Home. Our residents’ wellbeing is our main priority and it is great to hear that you were so pleased with the quality of our care. We always appreciate individuals taking the time to give their feedback and we are very pleased to hear that you had a positive experience. All of our staff are committed to providing the best possible care experience for all of our residents and it is very rewarding to have their efforts recognised.


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Review from Mollie P (Wife of Resident) published on 5 July 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

Generally very pleased with the care my Husband receives from staff. However, consistent staff shortages place great pressure on carers in attendance. Staff turnover has escalated recently. Laundering of clothes leaves much to be desired! Clothes are returned with stains not removed and pyjamas are
not ironed and often look awful. I have taken some laundered clothes home to do properly. Carpet in room is stained and is purportedly going to be replaced with vinyl throughout the home.

Reply from Ronnie Cavanagh, Marketing at Osbourne Court Care Home

Thank you for your feedback. We appreciate you taking the time to share your views. All of the staff are committed to providing the best possible care experience for all of our residents. We appreciate all of your comments and would welcome an opportunity to discuss this further with you, as we always look at areas of which we can improve. Please reach out to us at the home to arrange a meeting. Thank you once again.


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Review from David G (Son-in-law of Resident) published on 22 June 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

Both Mother and Father-in-law have been resident in Osbourne Court. Mother-in-law passed away in January 2018 but was quite well looked after during the year she was here. Father-in-law has been here for over 2 years and, although his mental and physical condition has deteriorated, we feel the majority
of staff do their best for him.

Reply from Ronnie Cavanagh, Marketing at Osbourne Court Care Home

Thank you, David, we always appreciate individuals taking the time to give their feedback and we are very pleased to hear that your experience at Osbourne Court Care Home was so positive. All of our staff are committed to providing the best possible care experience for all of our residents and it is very rewarding to have their efforts recognised.


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Review from W E (Husband of Resident) published on 20 June 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very good.

Reply from Ronnie Cavanagh, Marketing at Osbourne Court Care Home

Thank you for your comments about your recent experience at Osbourne Court Care Home. Our residents’ wellbeing is our main priority and it is great to hear that you were so pleased with the quality of our care.


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Review from Kenneth F (Son-in-law of Resident) published on 20 June 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care home is staffed by very competent personnel and has a nice homely atmosphere. Food is excellent. Doctors are readily available from a clinic nearby and prescribed medication is properly dispensed by the staff.
Regular entertainment are laid on and a pet dog etc do regular visits.

Reply from Ronnie Cavanagh, Marketing at Osbourne Court Care Home

Thank you, Kenneth, for your comments about your recent experience at Osbourne Court Care Home. Our residents’ wellbeing is our main priority and it is great to hear that you were so pleased with the quality of our care. We always appreciate individuals taking the time to give their feedback and we are very pleased to hear that your experience was so positive. All of our staff are committed to providing the best possible care experience for all of our residents and it is very rewarding to have their efforts recognised.


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Review from Madeleine S (Daughter of Resident) published on 14 March 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother went into this care home approximately 2 years ago and was originally given 3 months to live.
She was fortunate to exceed this and really felt at home in her little room.
She got to know the staff well and I did too.
They did all they could to make her stay the best there could be.
As
a nurse myself for over 35 years I would say they did an excellent job and I know what pressures they come up against.
I am so glad she ended her days surrounded by truly caring staff.

Reply from Ronnie Cavanagh, Digital Marketing Executive at Osbourne Court Care Home

Thank you, Madeleine, for your comments about your recent experience at Osbourne Court Care Home. Our residents’ wellbeing is our main priority and it is great to hear that you were so pleased with the quality of our care. We always appreciate individuals taking the time to give their feedback and we are very pleased to hear that your experience was so positive. All of our staff are committed to providing the best possible care experience for all of our residents and it is very rewarding to have their efforts recognised.


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Review from Lee H (Son of Resident) published on 14 September 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

- I have found home very friendly with a very friendly staff.
- My mother does comment regarding qualities of food.

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Current Review Score: 9.4 (9.406)

Overview of Review Score

The Review Score of 9.4 (9.406) out of 10 for Osbourne Court Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.5 out of 5 from 12 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.9 out of 5 from 12 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.536 for Osbourne Court Care Home is calculated as follows: ( (91 Excellents x 5) + (37 Goods x 4) + (8 Satisfactorys x 3) + (4 Poors x 2) ) ÷ 140 Ratings = 4.536

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.87 Points relating to the number of positive Reviews for Osbourne Court Care Home is based on 12 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 69 registered maximum number of service users is 13.8. 12 Positive Reviews ÷ 13.8 = 0.87

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

2 Bed Vacancies

posted 14 Mar 2025

We currently have vacancies at our lovely care home. Please get in touch with our friendly team to find out more.


Awards / Recognitions (3)

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Meet the Team (1)

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Ria Bradford

Job Title: Home Manager

Joined: 2021

“I have worked in the care sector for over 10 years, working in different settings of supportive living, domiciliary care and nursing homes. I have a passion for person-centred care and positive risk-taking, enabling individuals to live life. I have my NVQ Level 5 and I am a Dementia Champion. I was the Care Plan and Safeguarding champion in my previous workplace, and in 2023 I was promoted to Home Manager here at Osbourne Court I have a special interest in dementia and how music can enhance memory and improve cognition.


Osbourne Court is a kind and warm care home where we ensure that everyone feels welcome. We provide person-centred care that makes you feel at home with laughter, affection and happiness.”