Premier Court Care Home

Thorley Lane East, Thorley, Bishop's Stortford CM23 4BH
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9.7 104 Reviews
  • Premier Court Care Home, Bishop's Stortford
Premier Court is set in a very peaceful countryside location within Bishop’s Stortford. It provides a full range of residential and nursing care.

They’re here when you and your loved ones need them most. For planned respite or last- minute trips. A safe space to recover after an operation. To experience what their home’s like before moving long- term. To just relax. Whatever the reason, their doors are open.

A modern, purpose-built home, Premier Court has comfortable ensuite single bedrooms and attractive décor. The home features well-furnished lounge areas where residents can relax and socialise, there is also an onsite hair salon and the homes very own tea room for all to enjoy.

The home benefits from lots of outside space with courtyard gardens for family and friends to use whenever they come to visit. The home is also wheelchair accessible throughout.

Enjoying food is an important part of life. The chefs create well-crafted menus made with the freshest ingredients. Soon after a resident arrives at the home, staff discuss their personal preferences and dietary needs with them.

There’s a real sense of community at Premier Court. The staff work to discover what residents enjoy doing and the home's social calendar is organised around those interests. So whether loved ones already have a hobby or would like to take up a new one, there are lots of exciting activities to get involved in.

The activities calendar includes arts and crafts, music, flower arranging and gardening. Visiting entertainers often perform, and residents can enjoy outings to garden centres, shopping trips or places of interest.

Follow the home on Facebook to find out more about the great things that go on day to day. Search Bupa UK Premier Court Care Home.

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Care Provided by Premier Court Care Home

  • Primary Care Categories
  • No Medical Intervention
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Nursing Care
  • Residential Care
  • For a maximum of 59 Service Users
  • Privately Owned
  • Care Offered
  • Cancer Care
  • COPD/Pulmonary Disease
  • Epilepsy
  • Hearing Impairment
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Palliative Care

Good to Know

  • Person in charge
  • Janet Samuels (Home Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (59)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Number of floors: 1

Funding & Fees Guide for Premier Court Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Ground Floor Accommodation only
  • Own Furniture if required
  • Phone Point in own room
  • Residents Internet Access
  • Television point in own room
  • Wheelchair Access
  • Parking

  • On-site parking available.


Premier Court Care Home Reviews (104)

Total of 104, showing 1-20
9.7

Premier Court Care Home has a Review Score of 9.7 (9.692) out of 10, based on 27 reviews in the last 2 years. Over all time Premier Court Care Home has 104 reviews.

Overall Experience

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Review from JULIE C (Friend of Resident) published on 17 March 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I am always very impressed at the care given to my resident friend & all other residents who I see at the home whilst visiting. My friend's hair is always shining & clean & she is always well dressed & comfortable.

Reply from Fran Donno, Customer Service Adviser at Premier Court Care Home

Thank you for your lovely review. We are so happy to hear that you are impressed with the high standards of care provided and comfortable environment at Premier Court Care Home. Hopefully you will go away from this feeling like your loved one received the best possible care.


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Review from Janine w (Daughter of Resident) published on 17 March 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been at this care home since 2020 as such my review relates to a 5 year period during which I couldn't fault anything. The staff are friendly, professional and caring - thank you so very much for taking care of my mother so very very well!

Reply from Fran Donno, Customer Service Adviser at Premier Court Care Home

Thank you for your kind review. It is always wonderful to hear words like "Friendly" and "Caring" being used to describe our staff. We are very happy to hear you can feel at ease with your Mother in our care. We hope to continue providing your loved one with the best possible care.


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Review from N B (Daughter of Resident) published on 14 March 2025
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Dad continues to be well cared for by familiar staff who know him well. He is treated with respect and kindness always. Communication with me from the care team is always good and they make time to answer my questions

Reply from Fran Donno, Customer Service Adviser at Premier Court Care Home

Thank you for your kind words. We are so pleased to hear that you can feel at ease with your Dad in our care. We are glad to hear that your Dad is being cared for and looked after well and that he is happy. We hope to continue providing your loved one with the best possible care.


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Review from Julie L (Daughter of Resident) published on 13 March 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Mum has been at Premier Court for over 2 years now and couldn't be happier. All the staff are caring and considerate. She enjoys the activities provided and has made some lovey friends.
My only negative would be the amount of time it seems to take BUPA to enrol new staff and getting in and out
of the home when visiting at the weekend and after office hours during the week. Come on BUPA I'm sure you can do something about this which would benefit everyone!!

Reply from Fran Donno, Customer Service Adviser at Premier Court Care Home

Thank you for your kind words. It is always wonderful to hear words like "Caring" and "Considerate" being used to describe our staff and we are pleased to hear that your Mum is enjoying the activities and has made some friends. We will discuss your feedback with the home's manager to help them continually improve their service.


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Review from L P (Son-in-law of Resident) published on 13 March 2025
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Staff are friendly and they look after the needs of my father in law in a sympathetic manner. He feels well cared for and has plenty of things to do during the week although there could ne more at the weened. Sometimes we have to a=wait several minutes to be let in if we visit after 5pm.

Reply from Fran Donno, Customer Service Adviser at Premier Court Care Home

Thank you for your kind words. We are pleased to hear that your Father In Law is well looked after and cared for and we are happy to hear that he has plenty of things to do. We will discuss your feedback with the home's manager to help them continually improve their service.


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Review from Darayus W (Son of Resident) published on 12 March 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother, has been looked after at Premier Court since July 2023. She is 92 years old, frail and has dementia setting in.
The Care she has received has been wonderful. Staff are helpful and patient with her. The atmosphere around the home is friendly and welcoming. Interesting activities and entertainment
are available, even though mum may not always participate! The medical care provided when necessary has been good. She has never been a good eater, but generally enjoys the food and has even put on a few pounds!

Reply from Lisa Henderson, Customer Care Advisor at Premier Court Care Home

Thank you for your lovely review. It is lovely to hear that Mum is settling in at Premier Court Care Home. We are very happy to hear you can feel at ease with your Mum in our care. We hope to continue providing your loved one with the best possible care.


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Review from Cathy M (Daughter of Resident) published on 11 March 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I always feel Dad is being taken care of and the staff know him as a person and not just a resident.
He is treated with respect and consideration at all times.
There are lots of activities put on for the residents to join in with and the Christmas party was a great day, so much effort put into ensuring
everyone had a good time.

Reply from David Mclean, Customer Service Adviser at Premier Court Care Home

Thank you for your lovely review. It is always nice to hear from family members feeling like their loved one is cared for and looked after. We hope to continue providing your Dad with the best possible care at Premier Court Care Home.


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Review from Helen P (Cousin of Resident) published on 11 March 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have found Premier Court Care Home to give excellent care during the 8 years my cousin has been a resident.The staff show great kindness and understanding of her needs and her general health has greatly improved since admission and would recommend this home to anyone needing care

Reply from David Mclean, Customer Service Adviser at Premier Court Care Home

Thank you for your lovely feedback. We are very happy to hear you can feel at ease with your Cousin in our care at Premier Court Care Home and it is always nice to hear words like "great kindness and understanding" being used to describe our care. We hope to continue providing your loved one with the best possible care and we look forward to seeing you again soon.


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Review from L R (Daughter of Resident) published on 11 March 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We have been consistently pleased with the level of care mum receives. The activities are varied and she is always invited and included. Communication is excellent if there's anything wrong with mum and needs tp see a doctor or has a fall

Reply from David Mclean, Customer Service Adviser at Premier Court Care Home

Thank you for your lovely review. We are very happy to hear you can feel at ease with your Mum in our care and it is always nice to hear from family members feeling like their loved one is cared for and looked after. We hope to continue providing your loved one with the best possible care and please let us know if there is anything we can do to make your mum's stay as comfortable as possible.


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Review from Sally W (Daughter of Resident) published on 11 March 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Both my parents have been in Premier Court for 2.5 years. The carers are kind and considerate and the level of care is extremely good. The Management Team are approachable and act on any issues raised. My only slightly negative comment would be the cleanliness of the rooms and standard of decoration.

Reply from Lisa Henderson, Customer Care Advisor at Premier Court Care Home

Thank you for your lovely review. It is always nice to hear words like "Kind" and "Considerate" being used to describe our staff at Premier Court Care Home. We will discuss your feedback with the home's manager to help them continually improve their service.


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Review from Debra S (Daughter of Resident) published on 11 March 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I am delighted with the high level of care my mum has received. The entire team have been lovely. Mums room is compact but has everything she needs. A few of her own things, armchair, photos etc. have made it her home. Mum isn't one for 'joining in' preferring to stay in her room watching TV.
Mum
is quite fussy when it comes to food. The staff have worked hard to accommodate her wishes.

Reply from Lisa Henderson, Customer Care Advisor at Premier Court Care Home

We appreciate you taking the time to leave us your comments. We are very happy to hear you can feel at ease with your Mum in our care at Premier Court Care Home. It is always to hear that Mum has made it her home. We hope to continue providing your Mum with the best possible care.


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Review from D S (Daughter of Resident) published on 7 November 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My Mum has only been in your care for 1 1/2 weeks. What can I say, fantastic! She is not the most sociable person and they fully support her. All of the staff are so lovely.
Her room may be small but it's perfect for her.

Reply from Fran Donno, Customer Service Adviser at Premier Court Care Home

Thank you for your lovely review. It is wonderful to hear that your Mum is well supported at Premier Court Care Home and we are very happy to hear that you can feel at ease with your Mum in our care. Hopefully, your Mum will start to socialise more and she will continue to enjoy her stay with us. We hope to continue providing your loved one with the best possible care.


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Review from Garry M (Son of Resident) published on 30 September 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

This is the second time Mum has stayed here for respite care. She has been really happy and well cared for once again and has much enjoyed her stay. I would recommend this care home without reservation.

Reply from Rosie Smith, Customer Advisor at Premier Court Care Home

Hello and thank you for taking the time to leave the staff at Premier Court Care Home such a lovely review. We are thrilled that your mother is enjoying her stay at the home and we look forward to welcoming her back again as and when she is ready!


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Review from David H (Relative of Resident) published on 13 August 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Friendly staff, clean building in a great location.

Reply from Maria Ricketts, Customer Care Adviser at Premier Court Care Home

Thank you for your feedback. We are happy you found Premier Court "Friendly" and "Clean". Thank you for choosing Premier Court for your stay.


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Review from Clare C (Sister of Resident) published on 8 August 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

We, as a family, are so happy with the care that our brother is receiving at Premier Court. Everyone is so happy, friendly and helpful.

Reply from David Mclean, Customer Service Adviser at Premier Court Care Home

Thank you for your kind words. It is always nice to hear from family members feeling like their loved one is cared for and looked after. We hope to continue providing your loved one with the best possible care and we look forward to seeing you again soon.


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Review from Susan D (Daughter-in-law of Resident) published on 6 August 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Joined my father-in-law for the summer party, and of my word, what a fantastic afternoon. The care home staff went above and above to make a fantastic day.
Thank you.

Reply from Maria Ricketts, Customer Care Adviser at Premier Court Care Home

Thank you for your kind words. We are very happy to hear you enjoyed our summer party at Premier Court. We are looking forward to seeing you again.


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Review from Deila W (Daughter of Resident) published on 31 July 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother didn't choose to go into a nursing home but due to her health could no longer stay in her own home. Since being at Premier Court she has started eating a more varied diet and her appetite has returned, started reading again. Never a joiner has and is attending activities and joining in. Thanks
to all the staff for a much happier mother, noted by all family members.

Reply from Grace Langfield, Customer Service Adviser at Premier Court Care Home

It is always difficult to make the decision to move your loved one, so we hope that Premier Court Care Home did everything it could to make that transition as easy as possible. It's lovely to hear that you and your family members can feel at ease knowing she is well cared for in our home, please do let us know if there is anything else we can do to make your Mother's stay as comfortable as possible.


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Review from Steven B (Son of Resident) published on 30 July 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother is 95 years old and has been here for 18 months, once living on her own became too onerous. She never thought she would settle into a care home but settle she most certainly has. This is due to the excellence of the staff and the comfort of the facilities. The food is of a very high standard
and individual requirements are well catered for. Above everything else, the staff are so kind and respectful. Mum is happy here.

Reply from Grace Langfield, Customer Service Adviser at Premier Court Care Home

Thank you for your lovely words. It is always nice to hear words like "Kind" and "excellence" being used to describe the care we provide. We are glad to hear Mum has settled so well into our home and we will certainly pass your comments on to the manager.


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Review from Paul V (Son of Resident) published on 25 July 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has now been here for a couple of months now, so I have a good idea of the way Premier Court is run. So my ratings will show how much I know Mum is in the right place and I know that she would say the same.
Premier Court - thanks to everyone from me and Mum.

Reply from David Mclean, Customer Service Adviser at Premier Court Care Home

Thank you for your kind words. We are very happy to hear you can feel at ease with your mum in our care. Please let us know if there is anything we can do to make her stay as comfortable as possible.


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Review from Mark C (Brother of Resident) published on 3 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

This home is very caring and professional.

Reply from Grace Langfield, Customer Service Adviser at Premier Court Care Home

Thank you for your review. Please let us know if there is anything else we can do to make your loved one's stay as comfortable as possible.


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Current Review Score: 9.7 (9.692)

Overview of Review Score

The Review Score of 9.7 (9.692) out of 10 for Premier Court Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 27 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 27 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.692 for Premier Court Care Home is calculated as follows: ( (233 Excellents x 5) + (77 Goods x 4) + (11 Satisfactorys x 3) ) ÷ 321 Ratings = 4.692

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Premier Court Care Home is based on 27 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 59 registered maximum number of service users is 11.8, which has been reached with 27 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 20 May 2021

Overall
Requires improvement

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Requires improvement

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

1 Bed Vacancy

posted 25 Feb 2025

Premier Court is surrounded by lovely greenery and local wildlife, the purpose-built home offers a warm welcome to anyone in need of nursing or residential care.


Awards / Recognitions (0)

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Meet the Team (0)

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Frequently Asked Questions about Premier Court Care Home

What types of Care is Premier Court Care Home registered for?

Older Person Care, Respite Care, Physical Disability, Sensory Impairment & No Medical Intervention are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Premier Court Care Home provide?

Palliative Care, Convalescent Care & End of Life Care are other types of care provided.

How many Rooms does Premier Court Care Home have?

There are 59 Single Rooms.

What are the Facilities & Services at Premier Court Care Home?

Own Furniture if required, Close to Local shops, Wheelchair Access, Ground Floor Accommodation only, Gardens, Bar/Café, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Premier Court Care Home to the centre of Bishop's Stortford?

1.4 mile(s) as the crow flies, distance by road may be significantly further.