Premier Court Care Home

Thorley Lane East, Thorley, Bishop's Stortford CM23 4BH
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9.7 105 Reviews
  • Premier Court Care Home, Bishop's Stortford
Premier Court is set in a very peaceful countryside location within Bishop’s Stortford. It provides a full range of residential and nursing care.

They’re here when you and your loved ones need them most. For planned respite or last- minute trips. A safe space to recover after an operation. To experience what their home’s like before moving long- term. To just relax. Whatever the reason, their doors are open.

A modern, purpose-built home, Premier Court has comfortable ensuite single bedrooms and attractive décor. The home features well-furnished lounge areas where residents can relax and socialise, there is also an onsite hair salon and the homes very own tea room for all to enjoy.

The home benefits from lots of outside space with courtyard gardens for family and friends to use whenever they come to visit. The home is also wheelchair accessible throughout.

Enjoying food is an important part of life. The chefs create well-crafted menus made with the freshest ingredients. Soon after a resident arrives at the home, staff discuss their personal preferences and dietary needs with them.

There’s a real sense of community at Premier Court. The staff work to discover what residents enjoy doing and the home's social calendar is organised around those interests. So whether loved ones already have a hobby or would like to take up a new one, there are lots of exciting activities to get involved in.

The activities calendar includes arts and crafts, music, flower arranging and gardening. Visiting entertainers often perform, and residents can enjoy outings to garden centres, shopping trips or places of interest.

Follow the home on Facebook to find out more about the great things that go on day to day. Search Bupa UK Premier Court Care Home.

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Care Provided by Premier Court Care Home

  • Primary Care Categories
  • No Medical Intervention
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Nursing Care
  • Residential Care
  • For a maximum of 59 Service Users
  • Privately Owned
  • Care Offered
  • Cancer Care
  • COPD/Pulmonary Disease
  • Epilepsy
  • Hearing Impairment
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Palliative Care

Good to Know

  • Person in charge
  • Janet Samuels (Home Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (59)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Number of floors: 1

Funding & Fees Guide for Premier Court Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Ground Floor Accommodation only
  • Own Furniture if required
  • Phone Point in own room
  • Residents Internet Access
  • Television point in own room
  • Wheelchair Access
  • Parking

  • On-site parking available.


Premier Court Care Home Reviews (105)

Total of 105, showing 21-40
9.7

Premier Court Care Home has a Review Score of 9.7 (9.703) out of 10, based on 28 reviews in the last 2 years. Over all time Premier Court Care Home has 105 reviews.

Overall Experience

  • 77
  • 24
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Date Published

105
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Review from Mark C (Brother of Resident) published on 3 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

This home is very caring and professional.

Reply from Grace Langfield, Customer Service Adviser at Premier Court Care Home

Thank you for your review. Please let us know if there is anything else we can do to make your loved one's stay as comfortable as possible.


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Review from V M (Resident) assisted by family/friend published on 31 August 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I love the care, activities and food. Everything at the home is just perfect for me.

Reply from Fran Donno, Customer Service Adviser at Premier Court Care Home

Thank you for your kind words. We are so pleased to hear that you are impressed with the delicious meals, fun activities, and the care that you are receiving. We hope Premier Court Care Home did everything possible to make the transition as easy as possible and we hope to continue providing you with the best possible care.


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Review from Susan B (Resident) published on 21 June 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been here for six months and from the off, what stuck me was how kind all the staff were to me and how they treated me with dignity and respect. Nothing appears too much trouble for them and they are always considerate of my needs and likes.

Reply from David Mclean, Customer Service Adviser at Premier Court Care Home

Thank you for your kind words. We hope Premier Court Care Home did everything possible to make the transition as easy as possible for you. It is always nice to hear from residents feeling like they are cared for and looked after. Please let us know if there is anything we can do to make your stay as comfortable as possible and thank you for choosing Premier Court for your stay.


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Review from Jenny B (Daughter of Resident) published on 21 June 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad had always said ‘if I need to have extra care then the only place I will go is Premier Court’. So we got to that point almost a year ago now and he is so happy. He hasn’t looked so well for a long while.
The staff are so friendly and will give their all.
He immerses himself in everything
that is going on and there is a lot. I live 180 miles away but we have a smart speaker with video call, so we see each other most days. I am kept informed by the staff of how he is and what is going on.
The big thing I think, is everyone is valued as an individual and the days are set around the resident's needs. Nothing is too much trouble and it is all done with a smile.
Thank you.

Reply from David Mclean, Customer Service Adviser at Premier Court Care Home

Thank you for your lovely review and hope that with all the praise he had for Premier Court that he can now feel like a part of our Premier Court family. It is always nice to hear words like 'friendly' and 'give their all' being used to describe our care. We are very happy to hear you can feel at ease with your dad in our care. We hope to continue providing him with the best possible care and we look forward to seeing you again soon.


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Review from Anthony C (Son of Resident) published on 15 June 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has a number of health issues and found living on her own increasingly difficult. She was reluctant to admit she was struggling and lonely. Her situation was a real worry to our family. After a short stay in hospital, she and the family agreed it would make sense for her to move to residential
care. Whilst it has taken a while for her to adjust she is now very happy at Premier Court. From the moment she arrived, the staff have shown her nothing but care and kindness. The home is well-run and has a homely feel about it. There are daily activities for residents if they want to join in. My mum loves it when they have music and singing. The home is on one level and set in a very quiet area with lovely grounds. It has outside garden areas where residents can sit. She is much happier now.

Reply from Rebecca Kellegher, Customer Service Adviser at Premier Court Care Home

Thank you for your lovely review. It is always nice to hear from family members feeling like their loved one is cared for and looked after and we are happy to know she now feel's settled in her new home at Premier Court. Please let us know if there is anything we can do to make your mum's stay as comfortable as possible.


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Review from Paul M (Son of Resident) published on 13 June 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum and my sister have been residents now for just over 6 months, Mum's Parkinson's and sight impairment had deteriorated to a point where she could no longer remain living independently nor with my sister who has a learning disability.
The attitude of staff is first class. We are always greeted
by a smile and a “hello” every time we visit whether it be via the reception desk, or the activities team, let alone as we wander around and “bump into” care staff or nurses. Everybody is incredibly personable, all know my mum and sister very well and we are always made to feel at home whether visiting or just asking questions via face-to-face chats or emails. Nothing appears to be too much trouble and the nurses keep us up to date on any ailments.
My mum and sister are exceptionally happy and feel very comfortable. The level of care and understanding is first class in their eyes and when they tell me that, that is certainly good enough for me.

Reply from Grace Langfield, Customer Service Adviser at Premier Court Care Home

Thank you for your feedback. We are very happy to hear you can feel at ease with your mum and sister in our care and feel happy knowing they are truly a part of our Premier Court family. We hope to continue providing them both with such personable and first-class levels of care.


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Review from Rob W (Son of Resident) published on 5 June 2023
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

I appreciate all care homes are under severe pressure. Staff shortages and increases in costs, but there is/has been a lack of communication between the home and myself for quite a while now, and it is something I have mentioned before. Being a long-distance relative and as communication with my mother
is limited - more input from the home would be useful.

Reply from Rebecca Kellegher, Customer Service Adviser at Premier Court Care Home

Thank you for taking the time to leave your review. We take all comments seriously and are disappointed to hear that you are unsatisfied with your experience of care at our home. We will feedback on your comments to the home, who will be in touch to discuss how we can help improve the communication.


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Review from Mandy O (Granddaughter of Resident) published on 2 June 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My grandmother arrived at Premier Court Care Home in April 2023 for end of life care. It was a very difficult time but everyone at the home has been so very kind and looked after my grandmother with care. I feel that it is because of their care that she has improved and although she has end of life
care, she has been eating, drinking and slowly improving and has actually gained weight. My grandmother's well-being has also improved. She arrived at the home with a stoma bag and that in itself has been challenging, as it bursts constantly but again the staff have dealt with it every time with ease and patients. All the staff are very approachable and will take time to talk to you when you have questions. I could not be more appreciative that my grandmother is being cared for in this pretty home. Thank you all.

Reply from Rebecca Kellegher, Customer Service Adviser at Premier Court Care Home

We appreciate you taking the time to leave us your comments. We are very happy to hear you can feel at ease with your grandmother in our care and that Premier Court have done everything possible to make the transition as easy as possible for her and your family. Please let us know if there is anything we can do to make your grandmother's stay as comfortable as possible.


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Review from Clive C (Brother of Resident) published on 30 October 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff and management are excellent. The care for the residents was very good. They dealt with his challenging behaviour when needed and had a brilliant understanding of his needs.

Reply from Rebecca Kellegher, Customer Service Adviser at Premier Court Care Home

Thank you for your kind words. We are pleased to hear you are happy with the care provided at Premier Court and that the staff and management are excellent.


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Review from N R (Daughter of Resident) published on 30 October 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has been here for five years and throughout the care and kindness shown have been excellent.

Reply from David Mclean, Customer Service Adviser at Premier Court Care Home

Thank you for your kind words. We are very happy to hear you can feel at ease with your mum in our care. Please let us know if there is anything we can do to make her stay as comfortable as possible.


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Review from G W (Daughter of Resident) published on 13 September 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I was unable to take care of my mother and was eventually told that a place was available at Premier Court Nursing Home in Thorley, Bishop's Stortford. My mother was made welcome the moment she arrived even though she was too ill to realise it, the staff were very welcoming and very sympathetic towards
her health which had deteriorated very quickly. The staff made us feel at ease with their very caring attitude. They tried to get her to eat and drink and kept her comfortable calling into her room each time they passed showing their concern. They kept her clean and tidy eager to give advice on how she was. My mother was improving slightly but unfortunately, she couldn't carry on and she passed away on the 9th of June 2022, the last 34 days before her 101 birthday. We just wish we could have placed her there sooner. So friendly, caring, clean and welcoming. Thank you for all you did.

Reply from David Mclean, Customer Service Adviser at Premier Court Care Home

Thank you for taking the time to leave your review. We hope Premier Court care home did everything possible to make the transition as easy as possible. We are very happy to hear you can feel at ease with your mother in our care. We are saddened to hear about your loss. Hopefully, you will go away from this feeling like your loved one received the best possible care.


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Review from D N (Daughter of Resident) published on 6 September 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum went into Premier Court in February 2022 as she is no long longer fit enough to stay in her own home. We as a family are very happy with the care mum has received and seems very happy. All the staff are very caring and approachable if needed. The atmosphere at Premier Court is very warm!

Reply from Alison Horridge, Customer Advisor on behalf of the team at Premier Court Care Home

We are glad to be able to provide the care your mum requires. Thank you for taking the time to leave us your review.


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Review from Collette W (Granddaughter of Resident) published on 24 August 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My grandmother has been a resident for approx 6 months now, and we are very happy with the care that she has received. All the staff are friendly and caring, the home is very well run, and there is always someone on hand to assist if you need it. I would definitely recommend Premier Court Care Home.
There is also weekly entertainment varying from singers, piano players, bingo and arts and crafts. Thank you for looking after my 99-year-old nana for us; we are confident that she is in safe and caring hands.

Reply from David Mclean, Customer Service Adviser at Premier Court Care Home

Thank you for your kind words. We are glad to hear that you are happy with the care your grandmother has been receiving, and we hope to continue providing your loved one with the best possible care. It's always great to hear feedback about the activities that occur at the home, and please, let us know if there is anything we can do to incorporate any new activities you would like us to implement at Premier Court.


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Review from J M (Daughter-in-law of Resident) published on 24 August 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

In my opinion, the staff and management did everything to make my father-in-law's final two years of his life happy and comfortable to whom I am extremely grateful. If I was to suggest anything it would be a lick of paint in the rooms.

Reply from Alison Horridge, Customer Advisor on behalf of the team at Premier Court Care Home

Thank you for taking the time to leave us your review. We are glad to have been able to care for your father-in-law and make his last years so comfortable and happy. Thank you again for choosing us for his care.


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Review from Faye S (Granddaughter of Resident) published on 20 July 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We couldn't wish for a better care home for Granddad. They made him so comfortable up until his last days. Staff are very welcoming, COVID rules always well organised and the activity schedules for the residents are amazing.
The care home is always clean and staff would go above and beyond to make
it feel like the resident's home. Would recommend to anyone.

Reply from Amanda Barnes, Customer Service Adviser at Premier Court Care Home

We appreciate you taking the time to leave us your comments, It is lovely to hear that you felt your grandad was cared for well in our home and felt we made him comfortable. Thank you for trusting us to care for him and Thank you for your recommendation.


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Review from J S (Wife of Resident) published on 20 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My husband is still receiving excellent care and attention by the staff at Premier Court despite the difficulties Covid-19 created. The home kept me fully informed regarding all restrictions which had to be put in place. All I can say is thank you to all of you!

Reply from Amanda Barnes, Customer Service Adviser at Premier Court Care Home

We appreciate you taking the time to leave us your comments. It is lovely to hear that you feel your husband is receiving excellent care in our home and that you feel informed regarding restrictions. Please let us know if there is anything we can do to make your Husbands stay as comfortable as possible.


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Review from Jill O (Daughter of Resident) published on 14 April 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has now been a resident for 2 years. She has been through 2 full lockdowns, survived Covid and celebrated her 90th birthday today. As Covid is still circulating, BUPA rules dictate that only her essential caregiver can visit, but several of the staff and the entertainment manager took the time to
join me to celebrate with her, for which I am so grateful. All the staff at Premier are wonderful and I am so glad she chose to move here. Thank you.

Reply from Alison Horridge, Customer Advisor on behalf of the team at Premier Court Care Home

Thank you for your lovely review. A very Happy Birthday to your Mum, what an amazing age to be. We are so happy that the staff were able to help you celebrate. Thank you again for your feedback.


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Review from Wendy P (Daughter of Resident) published on 8 December 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Dad was a resident at Premier Court Care Home for the last 6 weeks of his life. The staff were excellent at all times, kind, caring and professional, and communicated well with us. We felt very much part of a team caring for my Dad which gave us immense peace of mind. The staff were very kind and
caring to us too and I wouldn't hesitate to recommend Premier Court to my friends and family.

Reply from Alison Horridge, Customer Advisor on behalf of the team at Premier Court Care Home

Thank you for taking the time to leave us your review. We are so sorry for your loss but hope the support from everyone at Premier Court made this difficult time a little easier for you. Thank you for your recommendation.


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Review from Angela L (Partner of Resident) published on 7 October 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My partner was admitted to Premier Court on palliative care, where he was looked after by the excellent staff and management during his brief stay there. They afforded him a comfortable and safe end to his days, and above all in his final moments in beautiful peaceful surroundings. I cannot thank them
enough for going out of their way to make me feel comfortable during each visit and gave me much needed reassurance about his passing. Thank you for your dedication Premier Court.

Reply from Stephen Rondel, Customer Advisor on behalf of the team at Premier Court Care Home

We really appreciate you taking the time to leave us such lovely comments. Please accept our sincere condolences. We are happy to have made your partners' final moments as comfortable and as peaceful as possible.


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Review from Ellie M (Daughter of Resident) published on 4 September 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Totally recommend Premier Court Care Home - From the first time I stepped foot inside the home on a busy family-filled Sunday, all of the staff I met were very helpful and friendly, they made a very hard upsetting decision/situation very easy for me. As soon as I met them and looked around, I knew my
mum would be very happy there. It’s coming up 6-years that my mum has lived at the home, and I can honestly say she has had the best care I could have ever had wanted for her. All the staff make you feel welcome any time you go there, and nothing is too much trouble. The rooms are very clean, the food is lovely, and they have plenty of activities going on. They are very organised with the doctor or hospital visits, even at one of my mum's hospital visits, the surgeon was very impressed with how my mum had been cared for.
What else can I say other than it’s the best home and only home I would ever have my mum live in! Thank you to all the staff for making my mum live happily.

Reply from Greta Narbutaityte, Customer Adviser at Premier Court Care Home

Thank you for trusting us with your mothers care. It is always nice to hear from family members feeling like their loved one is cared for and looked after.


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Current Review Score: 9.7 (9.703)

Overview of Review Score

The Review Score of 9.7 (9.703) out of 10 for Premier Court Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 28 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 27 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.703 for Premier Court Care Home is calculated as follows: ( (245 Excellents x 5) + (77 Goods x 4) + (11 Satisfactorys x 3) ) ÷ 333 Ratings = 4.703

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Premier Court Care Home is based on 27 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 59 registered maximum number of service users is 11.8, which has been reached with 27 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 20 May 2021

Overall
Requires improvement

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Requires improvement

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

1 Bed Vacancy

posted 25 Feb 2025

Premier Court is surrounded by lovely greenery and local wildlife, the purpose-built home offers a warm welcome to anyone in need of nursing or residential care.


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