Premier Court Care Home

Thorley Lane East, Thorley, Bishop's Stortford CM23 4BH
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9.7 105 Reviews
  • Premier Court Care Home, Bishop's Stortford
Premier Court is set in a very peaceful countryside location within Bishop’s Stortford. It provides a full range of residential and nursing care.

They’re here when you and your loved ones need them most. For planned respite or last- minute trips. A safe space to recover after an operation. To experience what their home’s like before moving long- term. To just relax. Whatever the reason, their doors are open.

A modern, purpose-built home, Premier Court has comfortable ensuite single bedrooms and attractive décor. The home features well-furnished lounge areas where residents can relax and socialise, there is also an onsite hair salon and the homes very own tea room for all to enjoy.

The home benefits from lots of outside space with courtyard gardens for family and friends to use whenever they come to visit. The home is also wheelchair accessible throughout.

Enjoying food is an important part of life. The chefs create well-crafted menus made with the freshest ingredients. Soon after a resident arrives at the home, staff discuss their personal preferences and dietary needs with them.

There’s a real sense of community at Premier Court. The staff work to discover what residents enjoy doing and the home's social calendar is organised around those interests. So whether loved ones already have a hobby or would like to take up a new one, there are lots of exciting activities to get involved in.

The activities calendar includes arts and crafts, music, flower arranging and gardening. Visiting entertainers often perform, and residents can enjoy outings to garden centres, shopping trips or places of interest.

Follow the home on Facebook to find out more about the great things that go on day to day. Search Bupa UK Premier Court Care Home.

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Care Provided by Premier Court Care Home

  • Primary Care Categories
  • No Medical Intervention
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Nursing Care
  • Residential Care
  • For a maximum of 59 Service Users
  • Privately Owned
  • Care Offered
  • Cancer Care
  • COPD/Pulmonary Disease
  • Epilepsy
  • Hearing Impairment
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Palliative Care

Good to Know

  • Person in charge
  • Janet Samuels (Home Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (59)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Number of floors: 1

Funding & Fees Guide for Premier Court Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Ground Floor Accommodation only
  • Own Furniture if required
  • Phone Point in own room
  • Residents Internet Access
  • Television point in own room
  • Wheelchair Access
  • Parking

  • On-site parking available.


Premier Court Care Home Reviews (105)

Total of 105, showing 41-60
9.7

Premier Court Care Home has a Review Score of 9.7 (9.703) out of 10, based on 28 reviews in the last 2 years. Over all time Premier Court Care Home has 105 reviews.

Overall Experience

  • 77
  • 24
  • 2
  • 2
  • 0

Date Published

105
14
21
28
77

Review from Clare W (Daughter of Resident) published on 24 August 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Dad has been at Premier Court for 5 weeks, and even though I've only just been able to see him, thanks to the staff I have had about 2 facetime calls a week and loads of phone calls. Dad is poorly but the care he is receiving is fantastic. So reassuring during these difficult times. Everyone I have
come into contact with have been amazing and so caring.

Reply from Greta Narbutaityte, Customer Adviser at Premier Court Care Home

Thank you for your understanding during such a difficult time. We appreciate it is very hard not being able to see your loved one for such a long time. Please let us know if there is anything else, we can do to help.


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Review from V L (Respite Resident) published on 18 August 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I want to commend the staff most highly. They are cheerful will delighted young people. Thank you for your care.

Reply from Greta Narbutaityte, Customer Adviser at Premier Court Care Home

We really appreciate you taking the time to leave us such lovely comments, thank you.


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Review from J A (Daughter of Resident) published on 14 July 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been at Premier Court since August 2017, I have been happy with the care that my mum has been given. Any concerns I have had with anything have always been sorted out. Since March I have been unable to see mum because of the Coronavirus. I know everything has been done to keep her safe.
I wish to thank all the staff at Premier Court a big thank you.

Reply from Greta Narbutaityte, Customer Adviser at Premier Court Care Home

Thank you for your kind words. We are very happy to hear you can feel at ease with your mother in our care.


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Review from C W (Daughter of Resident) published on 14 July 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

With regret, I feel let down and disappointed. Distinct lack of communication at all levels. My mother was unwell and subsequently diagnosed with Covid-19 on both occasions we were not informed! We found out by chance, can you imagine my sadness and anguish? The story is more involved and I have other
concerns but the breakdown in communication I fear may be a symptom of a different problem.

Reply from Greta Narbutaityte, Customer Adviser at Premier Court Care Home

We are concerned to hear this. Could you please contact our Feedback Team by emailing feedback@bupa.com so we could discuss this further?


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Review from D C (Sister of Resident) published on 14 July 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I would like to congratulate Premier Court on their handling of the Covid pandemic. I felt they were doing all that was possible to keep residents safe and well under extremely difficult conditions.
I have left two of the categories blank, this is because I think they can only be answered by a resident
rather than a visitor.

Reply from Greta Narbutaityte, Customer Adviser at Premier Court Care Home

We really appreciate you taking the time to leave us such lovely comments.


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Review from S P (Son of Resident) published on 14 July 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The staff are friendly and helpful, especially in regards to her appetite. She is now eating more. In the Covid crisis, they could not have done more to minimise the risk and keep everyone safe. I was kept well informed by phone and email, with a friendly, helpful voice on the other end when I rang.
Overall Mum says she is very happy.

Reply from Greta Narbutaityte, Customer Adviser at Premier Court Care Home

Thank you for your understanding during such a difficult time. We appreciate it is very hard not being able to see your loved one for such a long time. Please let us know if there is anything else we can do to help.


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Review from D S (Daughter of Resident) published on 14 July 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has lived here for four years now and feels safe and cared for. It was her 80th birthday recently and despite her family being unable to be with her, the staff gave her a lovely celebration. The staff here are amazing and make you feel like one big family. Thank you.

Reply from Greta Narbutaityte, Customer Adviser at Premier Court Care Home

Thank you for your kind words. We are very happy to hear you are satisfied with the quality of our care.


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Review from R F (Relative of Resident) published on 13 July 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff have all been very supportive. They regularly keep us informed of any updated. They have helped a lot, ensuring that we as a family can talk to our father/my husband.

Reply from Greta Narbutaityte, Customer Adviser at Premier Court Care Home

Thank you for your understanding during such a difficult time. We appreciate it is very hard not being able to see your loved one for such a long time. Please let us know if there is anything else we can do to help.


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Review from Fiona L (Niece of Resident) published on 13 July 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The overall atmosphere of the home is cheerful - all the staff are friendly and positive in their attitude. Residents are very much treated as individuals with their own needs, likes and dislikes. I have been particularly impressed with how the home has dealt with the Covid-19 outbreak, implementing
procedures and keeping the residents safe.
The only negative is that the rooms are a bit small.

Reply from Greta Narbutaityte, Customer Adviser at Premier Court Care Home

Thank you for your feedback. We will discuss your feedback with the home’s manager to help us continually improve our service.


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Review from B W (Granddaughter of Resident) published on 13 July 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff at Premier Court are all so friendly and welcoming, and they take great care of our Nana. She is always involved in craft activities and games in the lounge, which are all organised by such a wonderfully, bubbly team. I love visiting Premier Court because it is clear just how well cared for
and supported my nan is. Thank you for all that you do!

Reply from Greta Narbutaityte, Customer Adviser at Premier Court Care Home

Thank you for taking the time to leave us such kind comments. We are very glad to hear that you feel like your grandmother is in safe hands.


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Review from Mitch (Son of Resident) published on 15 June 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has been at Premiere Court for four or five years now and it has been truly excellent during the whole of that time. All the staff are extremely friendly and helpful and genuinely show an interest in the residents well being and happiness. The facilities are excellent and the staff make great
efforts to ensure that the residents get the maximum advantage from what is on offer. In our case, Mum is bedridden but in the earlier years when she was interested, they would get her into a wheelchair so that she could attend the many visiting entertainments such as singers, comedians and speakers. They also go to great effort to ensure she eats and drinks sufficiently, even on off days when she's not that interested in food. The environment is also very nice with the whole building on one level and garden views in all of the rooms. A great thing for us is that dogs are allowed to visit - as my mum loves seeing the dog and stroking her. Full marks - good experience - strongly recommend!

Reply from Greta Narbutaityte, Customer Advisor at Premier Court Care Home

We really appreciate you taking the time to leave us such lovely comments. Thank you for your praise.


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Review from Paul S (Son of Resident) published on 11 June 2020
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

This is a cheerful, friendly, well run home with lovely staff who I enjoy chatting with when I visit my mother. The place is clean and the food is fine. I feel great peace of mind knowing that my mum is being well looked after and cared for here particularly during these awkward times when visiting
is not allowed. I would recommend this place to anyone either for respite or long-term care.

Reply from Greta Narbutaityte, Customer Adviser at Premier Court Care Home

We are very glad to hear that you can feel at ease with your mother in our care. Thank you for such kind comments.


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Review from Stephen A (Son of Resident) published on 8 June 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Since my mother went into the care home on "end of life care" and, most particularly during this difficult period dealing with COVID-19, the care home staff have been nothing but helpful, friendly and caring towards her care. They are professional, informative, respectful and all seem to be totally
dedicated even when I arrive with bouncing labradors in tow!
The facilities are well organised and well run. I see nothing but courtesy and compassion when I have been able to visit even in the past when I have arrived very late at night from London.
End of life care must be the most harrowing to deal with but it is conducted with the greatest understanding and I would highly recommend the care home in its current footprint to anyone who has to consider such care or alternative care for rehab or respite.

Reply from Greta Narbutaityte, Customer Adviser at Premier Court Care Home

We are glad to help you through such a difficult time. Please let us know if there is anything else we can do for you or your family.


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Review from David F (Nephew of Resident) published on 5 June 2020
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

I would like to thank all the staff for the care and attention they have shown to my aunt. Not only over the last few months but for all the time she has been with you. On visiting the home and my aunt's room has always been clean and tidy and the staff very friendly and helpful. Thank you all for your
help.

Reply from Greta, Customer Adviser at Premier Court Care Home

Thank you for your kind words, we really appreciate your feedback.


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Review from Gillian G (Daughter of Resident) published on 4 June 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Premier Court has turned my elderly mum’s life around. The caring and diligent staff provide a safe and enjoyable environment where she never feels lonely as there is always something going on. Apart from the dedicated management and nurses that attend her every need, a full programme of daily activities
ensures that she is stimulated and involved, which makes her feel a real part of the home. Through difficult COVID times and no visiting, the home have found the time to help my mum FaceTime me and although she misses us, I can tell by her happy face that she is being looked after in the best possible way which puts my mind at rest.

Reply from Greta Narbutaityte, Customer Adviser at Premier Court Care Home

Thank you for trusting us with your mother's care. We really appreciate the praise.


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Review from Joy C (Daughter of Resident) published on 4 June 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

This has been a difficult time for the home but they have dealt with the lockdown situation extremely well. Always happy if you call to give an update of your relative. I cannot thank them enough for the care and kindness they have shown to my Mum. Thank you to all the staff.

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Review from Malcolm N (Son of Resident) published on 1 April 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The care my mother receives is outstanding. I was a care provider myself for 40 years and believe Premier Court Care Home to be quite exceptional. I would not want my mother to be anywhere else.

Reply from Greta Narbutaityte, Customer Advisor at Premier Court Care Home

We are very happy to hear you can feel at ease with your mother in our care. Thank you for the lovely comments.


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Review from A C (Respite Resident) published on 12 March 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I was resident for a post-op recuperative week. All staff were cheerful, kind and helpful.
The accommodation was entirely suitable for my needs. Food, although not gourmet, was perfectly OK.
A complete absence of unpleasant smells, etc.
Whilst it is not a luxury home, everything one needs is there,
most especially the care and kindness of the staff.

Reply from Greta Narbutaityte, Customer Advisor at Premier Court Care Home

Thank you for trusting us with your care, we appreciate the positive feedback.


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Review from Susan M (Daughter of Resident) published on 12 March 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother stayed at the home for 12 days. The staff were amazing, nothing was too much trouble, the food was excellent and the care was second to none. Unfortunately, Mum had to go to hospital so her stay was cut short.

Reply from Greta Narbutaityte, Customer Advisor at Premier Court Care Home

We are very glad your mother enjoyed her stay with us, we hope she gets better soon.


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Review from S R (Resident) published on 12 March 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very good - a lot of fun.

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Current Review Score: 9.7 (9.703)

Overview of Review Score

The Review Score of 9.7 (9.703) out of 10 for Premier Court Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 28 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 27 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.703 for Premier Court Care Home is calculated as follows: ( (245 Excellents x 5) + (77 Goods x 4) + (11 Satisfactorys x 3) ) ÷ 333 Ratings = 4.703

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Premier Court Care Home is based on 27 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 59 registered maximum number of service users is 11.8, which has been reached with 27 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 20 May 2021

Overall
Requires improvement

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Requires improvement

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

1 Bed Vacancy

posted 25 Feb 2025

Premier Court is surrounded by lovely greenery and local wildlife, the purpose-built home offers a warm welcome to anyone in need of nursing or residential care.


Awards / Recognitions (0)

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