Premier Court Care Home

Thorley Lane East, Thorley, Bishop's Stortford CM23 4BH
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9.7 105 Reviews
  • Premier Court Care Home, Bishop's Stortford
Premier Court is set in a very peaceful countryside location within Bishop’s Stortford. It provides a full range of residential and nursing care.

They’re here when you and your loved ones need them most. For planned respite or last- minute trips. A safe space to recover after an operation. To experience what their home’s like before moving long- term. To just relax. Whatever the reason, their doors are open.

A modern, purpose-built home, Premier Court has comfortable ensuite single bedrooms and attractive décor. The home features well-furnished lounge areas where residents can relax and socialise, there is also an onsite hair salon and the homes very own tea room for all to enjoy.

The home benefits from lots of outside space with courtyard gardens for family and friends to use whenever they come to visit. The home is also wheelchair accessible throughout.

Enjoying food is an important part of life. The chefs create well-crafted menus made with the freshest ingredients. Soon after a resident arrives at the home, staff discuss their personal preferences and dietary needs with them.

There’s a real sense of community at Premier Court. The staff work to discover what residents enjoy doing and the home's social calendar is organised around those interests. So whether loved ones already have a hobby or would like to take up a new one, there are lots of exciting activities to get involved in.

The activities calendar includes arts and crafts, music, flower arranging and gardening. Visiting entertainers often perform, and residents can enjoy outings to garden centres, shopping trips or places of interest.

Follow the home on Facebook to find out more about the great things that go on day to day. Search Bupa UK Premier Court Care Home.

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Care Provided by Premier Court Care Home

  • Primary Care Categories
  • No Medical Intervention
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Nursing Care
  • Residential Care
  • For a maximum of 59 Service Users
  • Privately Owned
  • Care Offered
  • Cancer Care
  • COPD/Pulmonary Disease
  • Epilepsy
  • Hearing Impairment
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Palliative Care

Good to Know

  • Person in charge
  • Janet Samuels (Home Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (59)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Number of floors: 1

Funding & Fees Guide for Premier Court Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Ground Floor Accommodation only
  • Own Furniture if required
  • Phone Point in own room
  • Residents Internet Access
  • Television point in own room
  • Wheelchair Access
  • Parking

  • On-site parking available.


Premier Court Care Home Reviews (105)

Total of 105, showing 61-80
9.7

Premier Court Care Home has a Review Score of 9.7 (9.703) out of 10, based on 28 reviews in the last 2 years. Over all time Premier Court Care Home has 105 reviews.

Overall Experience

  • 77
  • 24
  • 2
  • 2
  • 0

Date Published

105
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21
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77

Review from Karen B (Daughter of Resident) published on 27 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Mum has been in Premier Court for nearly a month now after being transferred from the hospital for end of life care. The staff are brilliant (from cleaners, cooks, carers, sisters). They are on the ball with any problems and always take time to talk to me when I need reassurance. It's a difficult time
for us as a family, but they have made the transition very easy on us and Mum.

Reply from Greta Narbutaityte, Customer Adviser at Premier Court Care Home

We hope Premier Court care home did everything to make the transition as easy as possible. Hopefully shes well settled and happy now.


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Review from Simon H (Son of Resident) published on 27 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The level of care and compassion at Premier Court is second to none. The staff - all of them - everyone I encountered - was amazing, helpful, supportive, caring and energised, upbeat and characterful, which made us feel very welcome, at home, taken care of and know that dad was in excellent hands with
wonderful carers. Thank you a million times over.

Reply from Greta Narbutaityte, Customer Adviser at Premier Court Care Home

Thank you for your praise. We are very happy to hear you can feel at ease with your father in our care.


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Review from D K (Daughter-in-law of Resident) published on 25 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Premier Court is a very caring and welcoming care home. All the staff we met were friendly and kind. We were greatly reassured that we were leaving my mother-in-law in good hands with professional 24 hr care. The home is well maintained and lovely location adjacent to the picturesque Southern Country
Park in Bishop Stortford.

Reply from Greta Narbutaityte, Customer Adviser at Premier Court Care Home

Thank you for taking the time to leave your review, we really appreciate the kind words.


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Review from Susan W (Niece of Resident) published on 24 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My aunt has been in Premier Court Care Home for nearly 3 weeks respite. The care has been excellent and she has no complaints. All staff are pleasant and helpful and treat her with kindness and compassion. She is due to go home next week and we have discussed her future needs. If she needs to have 24-hour
care she has expressed a wish to return here.

Reply from Greta Narbutaityte, Customer Adviser at Premier Court Care Home

We are glad to help you and your family. Thank you for the lovely feedback.


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Review from Mark E (Son-in-law of Resident) published on 19 February 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother in law had a fall at home and we felt that she needed a few weeks in a home to recover. This coincided with some medical investigations in a local hospital as well. She was quite anxious about the stay although knew it was the best place for her to be at this time.
We have found Premier Court
to be a very welcoming place for her. And us! I feel that she is being looked after well. She is safe and she is enjoying the food and the interaction with the staff and other residents.
The manager is very hands-on and is always approachable and helpful. The deputy manager was lovely and supportive when we first made contact with the home. We have sampled a breakfast and it was lovely. The chef and the staff in the dining room made us very welcome. The nurses there have been so helpful and involved. The care staff are great. The activities coordinator is absolutely brilliant. Whilst this is only our fourth day here I am confident that my mother in law will be well looked after.

Reply from Greta Narbutaityte, Customer Adviser at Premier Court Care Home

Thank you for such a glowing review! Were very grateful you took the time to leave such kind comments and fingers crossed, your mother in law enjoys the rest of her stay.


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Review from Julie H (Friend of Resident) published on 19 February 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My (elderly) friend has recently required some respite care following a fall at her home. From the moment we walked through the door for the initial assessment, she was made to feel welcome, as were we. All the staff, without exception, greeted us as we were given a conducted tour. My friend has only
been at Premier Court for a few days but has improved mobility and confidence. She is a quiet person, lives alone with little social interaction. During the first few days, she has been encouraged and got involved with carpet boules, a concert and dining in the very pleasant dining room with other residents. The food is good and there’s always a choice. They are varied and we’ve certainly seen our friend eat heartily at all mealtimes. At the fear of sounding “O.T.T”, the staff, without exception are remarkable adjusting their skills to suit each individual. They are a great caring team lead by an excellent “hands-on” manager. We have peace of mind.

Reply from Greta Narbutaityte, Customer Adviser at Premier Court Care Home

We really appreciate you taking the time to leave such wonderful feedback. Its always lovely to hear that our residents are enjoying themselves and that their families and friends can feel at ease when leaving after a visit.


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Review from Ian Z (Son of Resident) published on 11 February 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father is being cared for with compassion, patience, understanding and inclusion.
All the staff really show that they care and go out of their way to find acceptable solutions.

Reply from Greta Narbutaityte, Customer Adviser at Premier Court Care Home

Thank you or taking the time to leave such kind feedback. It is always a delight to hear from family members feeling like their loved one is cared for and looked after.


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Review from H D (Daughter of Resident) published on 11 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We are extremely happy with the care my mother receives at Premier Court. The staff are approachable, caring and very friendly. They do an amazing job. While we have plenty of worries as our mother's health deteriorates, it is a comfort to know she is being so well cared for.

Reply from Greta Narbutaityte, Customer Adviser at Premier Court Care Home

We are glad to help you and your family through such a tough time. Please let us know if there is anything we can do to make your mother more comfortable.


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Review from N H (Son of Resident) published on 10 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

When the manager gave me a tour of the place, I immediately knew that my Dad would not only be happy here but that he would be well looked after. The staff as so friendly, the nurses, professional and helpful.
I am happy to leave my dad in the capable hands of Premier Court and the team. Everyone
is so warm and I thoroughly enjoy my time visiting Dad. I'm very happy.

Reply from Greta Narbutaityte, Customer Adviser at Premier Court Care Home

Thank you for the lovely feedback. It is always nice to hear from family members feeling like their loved one is cared for and looked after.


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Review from Nicola S (Daughter of Resident) published on 29 January 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father has been at Premier Court Care Home since November 2019.
He has settled really well, all the staff are very helpful and understanding. This was a big move for him as he has always been very independent and lived alone for many years. It is peace of mind to know he is in such good hands and
getting the help he needs.
Lovely home, highly recommend.

Reply from Greta Narbutaityte, Customer Adviser at Premier Court Care Home

We really appreciate you lovely feedback, thank you.


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Review from P T (Respite Resident) published on 24 January 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

This has been my 3rd holiday spent here and for the third time, I am more than ever to extend to all aspects and staff. My sincerest of thanks, gratitude and love goes a long way to heal that which brought me back yet again. To me, it speaks for itself realising that well over 50/60% of the present
staff were here at my first visit in 2017.

Reply from Greta Narbutaityte, Customer Adviser at Premier Court Care Home

Thank you for such lovely comments, we really appreciate the kind words.


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Review from Gail W (Daughter of Resident) published on 21 January 2020
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Such wonderfully caring staff; give us the comfort and reassurance that when we drive away after visiting, Mum will be well looked after and safe. This is doubly endorsed by the active involvement and knowledge of all residents by the homes management team.

Reply from Greta Narbutaityte, Customer Adviser at Premier Court Care Home

It is always nice to hear from family members feeling like their loved one is cared for and looked after. Thank you for such amazing feedback.


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Review from A S (Daughter of Resident) published on 21 January 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been a resident for over 3 years. During this time she has always been treated with great care and dignity. The staff are cheerful, hardworking and always willing to help with any problem or query. There is a wide range of activities including singers, arts and crafts, quizzes and all
are encouraged to join in. I visit my mother regularly and feel comforted that she is in a place that feels like a real home.

Reply from Greta Narbutaityte, Customer Adviser at Premier Court Care Home

Thank you for trusting us with your mothers care. We are very glad to hear she feels at home and that you can feel at ease when leaving after a visit.


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Review from P H (Wife of Resident) published on 21 January 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Although my husband has only been here a short time he has been treated kindly and with respect. The staff have made sure he is comfortable, safe and they talk with him to keep him happy and engaged. They are most attentive, making sure he is settling in. Lovely location and amenities for both residents
and visitors.

Reply from Greta Narbutaityte, Customer Adviser at Premier Court Care Home

Thank you for taking the time to leave such kind feedback.


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Review from L W (Daughter of Resident) published on 14 January 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother is very happy here. The care she receives is amazing - she is treated with the utmost respect. Staff are brilliant and the entertainment and activities are second to none.

Reply from Greta Narbutaityte, Customer Adviser at Premier Court Care Home

Thank you for such kind comments. We are very glad to hear your mother is happy with the quality of her care.


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Review from E W (Granddaughter of Resident) published on 14 January 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very compassionate staff, very helpful. Activities are frequent and varied. Each resident is catered for individually and treated with so much respect. Lovely team of people.

Reply from Greta Narbutaityte, Customer Advisor at Premier Court Care Home

Thank you for such warm and lovely comments. We really appreciate you taking the time to leave this feedback.


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Review from Peter S (Son of Resident) published on 9 January 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are very caring and friendly. The activities coordinator is excellent and the nursing staff are approachable and very helpful. The rooms are quite small, but comfortable.

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Review from P B (Respite Resident) published on 29 November 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been a respite patient three times in Premier Court and I cannot fault anyone or anything. Because of Parkinson Disease, I did find it a little difficult when using the toilet even with assistance and on my first visit, because of a shortage of staff, I felt a little isolated.

Reply from Greta Narbutaityte, Customer Adviser at Premier Court Care Home

Thank you for taking the time to leave your feedback. We will discuss it with the home’s manager to help us continually improve our service.


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Review from D H (Husband of Resident) published on 15 November 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Once my wife arrived at Premier Court, I could tell she was so much more relaxed, comfortable and reduced in pain. The care and nursing she received was great. When the home saw my wife had a need, they immediately did their utmost to meet that need. All the staff were helpful and sympathetic and I
can't fault them. They were so good on the day my wife died.
I can only say that I was so grateful she was there because it reduced my burdens.
Many thanks again.

Reply from Greta Narbutaityte, Customer Adviser at Premier Court Care Home

Thank you for your kind words. We are saddened about your loss, hopefully you can go away from this feeling like your loved one received the best possible care.


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Review from B M (Daughter of Resident) published on 15 November 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Clean and warm. Good activities. Staff kind and care good. It was expensive but equal to others offering similar care. Rooms a bit small. Communal rooms lovely.

Reply from Greta Narbutaityte, Customer Adviser at Premier Court Care Home

Thank you for your review. It is always nice to hear from family members feeling like their loved one is cared for and looked after.


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Current Review Score: 9.7 (9.703)

Overview of Review Score

The Review Score of 9.7 (9.703) out of 10 for Premier Court Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 28 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 27 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.703 for Premier Court Care Home is calculated as follows: ( (245 Excellents x 5) + (77 Goods x 4) + (11 Satisfactorys x 3) ) ÷ 333 Ratings = 4.703

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Premier Court Care Home is based on 27 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 59 registered maximum number of service users is 11.8, which has been reached with 27 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 20 May 2021

Overall
Requires improvement

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Requires improvement

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

1 Bed Vacancy

posted 25 Feb 2025

Premier Court is surrounded by lovely greenery and local wildlife, the purpose-built home offers a warm welcome to anyone in need of nursing or residential care.


Awards / Recognitions (0)

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