Premier Court Care Home

Thorley Lane East, Thorley, Bishop's Stortford CM23 4BH
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9.7 105 Reviews
  • Premier Court Care Home, Bishop's Stortford
Premier Court is set in a very peaceful countryside location within Bishop’s Stortford. It provides a full range of residential and nursing care.

They’re here when you and your loved ones need them most. For planned respite or last- minute trips. A safe space to recover after an operation. To experience what their home’s like before moving long- term. To just relax. Whatever the reason, their doors are open.

A modern, purpose-built home, Premier Court has comfortable ensuite single bedrooms and attractive décor. The home features well-furnished lounge areas where residents can relax and socialise, there is also an onsite hair salon and the homes very own tea room for all to enjoy.

The home benefits from lots of outside space with courtyard gardens for family and friends to use whenever they come to visit. The home is also wheelchair accessible throughout.

Enjoying food is an important part of life. The chefs create well-crafted menus made with the freshest ingredients. Soon after a resident arrives at the home, staff discuss their personal preferences and dietary needs with them.

There’s a real sense of community at Premier Court. The staff work to discover what residents enjoy doing and the home's social calendar is organised around those interests. So whether loved ones already have a hobby or would like to take up a new one, there are lots of exciting activities to get involved in.

The activities calendar includes arts and crafts, music, flower arranging and gardening. Visiting entertainers often perform, and residents can enjoy outings to garden centres, shopping trips or places of interest.

Follow the home on Facebook to find out more about the great things that go on day to day. Search Bupa UK Premier Court Care Home.

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Care Provided by Premier Court Care Home

  • Primary Care Categories
  • No Medical Intervention
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Nursing Care
  • Residential Care
  • For a maximum of 59 Service Users
  • Privately Owned
  • Care Offered
  • Cancer Care
  • COPD/Pulmonary Disease
  • Epilepsy
  • Hearing Impairment
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Palliative Care

Good to Know

  • Person in charge
  • Janet Samuels (Home Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (59)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Number of floors: 1

Funding & Fees Guide for Premier Court Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Ground Floor Accommodation only
  • Own Furniture if required
  • Phone Point in own room
  • Residents Internet Access
  • Television point in own room
  • Wheelchair Access
  • Parking

  • On-site parking available.


Premier Court Care Home Reviews (105)

Total of 105, showing 101-105
9.7

Premier Court Care Home has a Review Score of 9.7 (9.703) out of 10, based on 28 reviews in the last 2 years. Over all time Premier Court Care Home has 105 reviews.

Overall Experience

  • 77
  • 24
  • 2
  • 2
  • 0

Date Published

105
14
21
28
77

Review from Annette T (Resident) published on 6 October 2015
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very warm and friendly across all members of staff, feel like a family and have taken you under their wing to care for you in their home. Plenty of activities going on everyday. Everything happens in a timely manor. Good food, no job is too big or small.

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Review from Jeanne A (Wife of Resident) published on 15 September 2015
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

My husband became bed bound last December and needs 24 hours care. He is quite comfortable in his room and has been cared for by all the staff.

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Review from Michelle W (Niece of Resident) published on 11 September 2015
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Happy and helpful staff. Carol the home manager and her team are always willing to help, they support both residents and their relatives, and you are always greeted with a smile and nothing is to much trouble.


With on site hairdresser, several lounges and daily activities and a fabulous peaceful

setting, it covers most needs.

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Review from Lorraine S (Daughter of Resident) published on 4 September 2015
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

For me, the daughter, it seemed the nicest place for my mum to go to whilst we went away. It was a very friendly, happy, clean home. I would not hesitate to recommend this home or to bring mum here again.

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Review from Dan L (Grandson of Resident) published on 4 August 2015
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My gran arrived at Premier Court in July 2015 and has received excellent care and support in her time there. The home is kept in very good condition, very clean and bright and the staff are all bubbly and always happy to help.

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Current Review Score: 9.7 (9.703)

Overview of Review Score

The Review Score of 9.7 (9.703) out of 10 for Premier Court Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 28 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 27 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.703 for Premier Court Care Home is calculated as follows: ( (245 Excellents x 5) + (77 Goods x 4) + (11 Satisfactorys x 3) ) ÷ 333 Ratings = 4.703

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Premier Court Care Home is based on 27 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 59 registered maximum number of service users is 11.8, which has been reached with 27 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 20 May 2021

Overall
Requires improvement

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Requires improvement

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

1 Bed Vacancy

posted 25 Feb 2025

Premier Court is surrounded by lovely greenery and local wildlife, the purpose-built home offers a warm welcome to anyone in need of nursing or residential care.


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