River Court Care Home has a Review Score of 9.7 (9.713) out of 10, based on 23 reviews in the last 2 years. Over all time River Court Care Home has 109 reviews.
Review from Lesley D (Daughter-in-law of Resident) published on 30 December 2024
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Overall Experience
5.0 out of 5
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Review from Sharon H (Daughter of Resident) published on 1 November 2024
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Overall Experience
5.0 out of 5
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Review from C M (Daughter of Resident) published on 25 September 2024
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Overall Experience
5.0 out of 5
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Review from S R (Daughter of Resident) published on 1 August 2024
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Overall Experience
5.0 out of 5
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Review from Kim C (Daughter of Resident) published on 14 June 2024
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Overall Experience
5.0 out of 5
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Review from Paula S (Niece of Resident) published on 13 May 2024
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Overall Experience
5.0 out of 5
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Review from P H (Wife of Resident) published on 20 February 2024
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Overall Experience
5.0 out of 5
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Review from Kim M (Daughter of Resident) published on 16 January 2024
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Overall Experience
5.0 out of 5
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Review from Kath T (Sister-in-law of Resident) published on 10 January 2024
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Overall Experience
5.0 out of 5
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Review from Sally B (Daughter of Resident) published on 10 January 2024
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Overall Experience
5.0 out of 5
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Review from Maureen R (Daughter of Resident) published on 8 December 2023
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Overall Experience
5.0 out of 5
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Review from Pete S (Son-in-law of Resident) published on 8 December 2023
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Overall Experience
5.0 out of 5
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Review from Gillian G (Resident) published on 7 December 2023
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Overall Experience
5.0 out of 5
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Review from G K (Daughter of Resident) published on 31 October 2023
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Overall Experience
5.0 out of 5
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Review from Karen W (Daughter of Resident) published on 15 August 2023
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Overall Experience
5.0 out of 5
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Review from L A (Daughter of Resident) published on 14 June 2023
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Overall Experience
5.0 out of 5
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Review from M B (Daughter of Resident) published on 13 June 2023
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Overall Experience
5.0 out of 5
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Review from Anne W (Stepdaughter of Resident) published on 12 June 2023
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Overall Experience
4.0 out of 5
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Review from Claire K (Daughter of Resident) published on 7 June 2023
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Overall Experience
5.0 out of 5
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Review from Karen C (Daughter of Resident) published on 6 June 2023
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Overall Experience
4.0 out of 5
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Please note changes are only recorded per day, so if 2 or more changes occur in the same day, it will only show the result from all the changes, not an individual breakdown of all the changes
The Review Score of 9.7 (9.713) out of 10 for River Court Care Home is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.8 out of 5 from 23 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 5.0 out of 5 from 23 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.755 for River Court Care Home is calculated as follows: ( (215 Excellents x 5) + (44 Goods x 4) + (8 Satisfactorys x 3) + (2 Poors x 2) ) ÷ 269 Ratings = 4.755
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 4.958 Points relating to the number of positive Reviews for River Court Care Home is based on 23 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 120 registered maximum number of service users is 24. 23 Positive Reviews ÷ 24 = 0.958
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Date: 6 Aug 2022
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Job Title: Home Manager
As Home Manager for River Court Care Home, Cecilia closely shares HC-One’s vision in aiming to provide the kindest care for each and every resident. She extends this caring approach to her colleagues and works closely with them to deliver care and support to residents in a way that they gain the most benefit, in a warm and welcoming home.
Discussing her approach to working in the care sector, Cecilia said:
“It has been my dream to be part of an environment that allows me to help and support those in need or are vulnerable. It is also imperative in the care sector to be patient, caring and a good listener which are all characteristics that I possess, making care work completely natural for me. Over a decade later and I remain truly overjoyed to be part of a rewarding sector!”
“My HC-One name badge says: ‘A good laughter, heals’, which I chose because I believe it’s important to make each other smile and laugh as you never know what someone is dealing with in private.”
When asked what she enjoys most about being a Home Manager, Cecilia remarked:
“Knowing that I am making a positive difference at every opportunity I get is extremely fulfilling.
Cecilia has also achieved much outside of work, with her proudest achievements being supporting less fortunate children with starting and progressing their education in Africa.
Outside of work, Cecilia enjoys spending quality time with her two children, including as she says: “Either travelling across the country, world or simply down the road!”
