River Court Care Home

Explorer Drive, Watford WD18 6TQ
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9.7 109 Reviews
  • River Court Care Home, Watford
Offering residential, nursing and dementia care in a purpose built setting, River Court is a friendly and welcoming care home conveniently nestled in a residential area in Watford.

Recently refurbished, residents of River Court Care Home benefit from comfortable sitting rooms, well equipped en suite bedrooms and a cosy conservatory. The cinema, hobby room and hair salon also offer different options to keep residents engaged and enjoying life whilst the landscaped garden is the perfect place to enjoy the warmer weather.

The lovely dining areas also offer a space where residents can relax and enjoy an intimate dining experience with family and friends, with the catering team working hard to make mealtimes a sociable and stimulating part of each day.

The professional care team is on hand to help you or your loved one settle into life at River Court. By getting to know each individual resident, they take pride in encouraging everyone to take an active part in life at the home. Whether it be participating in the popular wellbeing and activities programme or supporting residents in embracing the quieter times, they are committed to helping residents to lead their best lives.

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Care Provided by River Court Care Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 120 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Other Care Provided
  • Convalescent Care
  • Own GP if required
  • Palliative Care
  • Physiotherapy
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Cecilia Kassanga (Care Home Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (120)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2021

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Television point in own room

River Court Care Home Reviews (109)

Total of 109, showing 21-40
9.7

River Court Care Home has a Review Score of 9.7 (9.713) out of 10, based on 23 reviews in the last 2 years. Over all time River Court Care Home has 109 reviews.

Overall Experience

  • 71
  • 29
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Date Published

109
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23
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Review from Paul B (Son of Resident) published on 22 May 2023
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My father was in need of palliative care and moved to River Court Care Home from hospital, where conditions were very poor. The change experienced in my father's care in his final few weeks was significant. The room allocated was bright and sunny; he was treated with respect, freshly washed and shaved
every day and dressed in clean clothes. The staff were all very caring and the management was diligent. Since I live in Australia and could not return to the UK so soon, the care home manager registered the death certificate on my behalf - this was very much appreciated. I have no hesitation in recommending this facility.

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Review from June M (Daughter of Resident) published on 5 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mum was in respite for five weeks before moving to permanent care. We were extremely impressed with River Court. Mum was in the dementia unit and we found all staff friendly and very helpful. They really looked after Mum very well. I would have no hesitation in recommending this care home. Thank
you.

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Review from M R (Daughter of Resident) published on 3 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My dad arrived at the care home from hospital in a frail condition. Due to the care he received at Hampermill House he improved which meant that we had longer with him. The staff treated him kindly and with dignity at all times, right up until the end of his life. The staff were always very helpful
whenever we visited and always answered any questions that we had. I would like to thank the staff at HampermillHouse for the care that they gave my dad while he was there.

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Review from Alan D (Son-in-law of Resident) published on 30 September 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Every member of staff is exceedingly kind, caring and polite. My mother-in-law feels safe and secure all the time. This is a great help to her and her relatives. Everyone has a smile and a warm greeting when we visit.

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Review from Joanna R (Wife of Resident) published on 2 September 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Bright rooms. Friendly staff, doing a difficult job very well. The atmosphere is always jolly, and the staff always smile and have time to talk to you. He is always full of compliments for the carers looking after him, and they never fail to cheer him up if he's feeling down. Thank you, River Court
staff!

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Review from Alicia F (Friend of Resident) published on 17 June 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Uncle Giovanni lives at River Court Care Home. During my stay in London, I was able to observe the care, respect and good service that he receive. All the staff are attentive to his food tastes and his particular characteristics. They facilitate communication with his loved ones encouraging him to
make it happen. The visitors are cordially received. Upon entering we feel that he is in a warm human environment. I return to my country with the peace of mind that my uncle is with people who, in addition to knowing how to do their job, put love into their task of care. Thanks to each and every one.

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Review from Mandy M (Daughter of Resident) published on 29 April 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been a resident for six months now.
Mum was adamant she would not go into care and this was an issue that became one of high risks!
This was a distressing time for mum and the family, wanting the best for mum, within her choices but knowing her being safe was the priority!
Mum came
to River Court ( Gade House) for rehabilitation from hospital but ended up needing to stay in care.
When choosing a care home to move on to, mum wanted to stay.
Making the choice herself. Saying " I am happy here. We laugh all the time and they are my friends!"
This comment was in regard to the care team, as a whole.
As a family, to hear mum being happy in a care setting, after such a struggle to get to this point, was just wonderful!
We are so grateful for the continued level of care to mum and her reassuring comments about how lovely the care team are to her.
We are eternally grateful for the kindness and support of mum with the inclusion of us, within care matters.

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Review from Nigel D (Son of Resident) published on 7 April 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Looked after my dad for about 4-weeks after a TIA and fractured pelvis; he was in a lot of pain
when he arrived.
Cannot fault the home, really looked after my dad, and the staff were amazing.
Thank you so much.

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Review from Antoinette B (Resident) published on 19 January 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I stayed in River Court Care Home Watford from the 14th December 2021 to Jan 2022. I am 86 years old and mobile. I found the staff here from the cleaners to medical nurses so friendly helpful and kind - an old-fashioned world for an old-fashioned grace. You will be well cared for here.

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Review from S B (Daughter of Resident) published on 4 January 2022
Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

Absolutely disgraceful attitude and treatment from the care staff here.
The management are never available when you need to speak to them and they do not return calls.
I never once spoke to a care staff worker on my mum's "ward" who had even just a minimal grasp of basic Spoken English.
Phone calls
were dropped or mishandled, messages to my mum were not relayed, I could hear screaming in the background of phone calls repeatedly when trying to call my mum.
I would 100% recommend nobody to place their loved ones in the "care" of this business... which seems clearly to be just that... business... and not care.

Reply from Diane Kerwin, Hospital Liaison Team Administrator at River Court Care Home

Thank you for your review. I am sorry to hear of your concerns raised regarding River Court. As the Area Director I would welcome the opportunity to discuss these further with you. Please feel free to contact me via the support office on 01325 351100.


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Review from Joan B (Resident) published on 7 December 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Last month, we held a lovely party here at my request to celebrate a letter from Her Majesty the Queen expressing gratitude and appreciation for a poem and condolences which I wrote following the death of the late Duke of Edinburgh. Staff and residents here were a wonderful audience for my speech at
the party, and I am so grateful to all concerned. My gratitude must also flow to River Court for attending to my need so well during a recent attack of Covid-19.

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Review from joyce s (Resident) published on 24 November 2021
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Mum came to you from hospital and was very confused. A few days into her stay, she settled down and got back to her baseline. I visited her when I was allowed and thought her room was lovely, with a view over the garden and a tv that she could sit and watch. I felt the food was a bit samey and really
needs to be reviewed. More fresh foods. The staff in Chess were kind and caring, a really nice atmosphere and I was a bit sad when mum left, so thank you very much.

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Review from K G (Daughter of Resident) published on 19 August 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Finding a care home for a loved one is extremely hard especially with Covid on top as well. We have always been well informed about everything that is going on and kept in the communication loop. Our dad has settled in well and the care is exemplary.

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Review from Sara H (Daughter of Resident) published on 17 August 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad moved to River Court in September 2020. We could not be happier with the care that our dad is receiving. He has settled in well and is happy. After a very difficult time, our minds are now at rest and this was the correct decision for Dad. The staff and management are very helpful and give Dad
exceptional care. I would not hesitate to recommend River Court.

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Review from D S (Resident) published on 1 July 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am happy here. Everyone is helpful. I am safe and comfortable here. Staff are very kind and respectful. Nice place to live when you're not able to do things on your own.

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Review from Carole B (Daughter of Resident) published on 24 May 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My brother and I were upset to have, to have made a decision for our mother to go into care but we are both so happy to see Mum in such a good place. She is content and looks better in herself than she has for years, she says how kind the staff are and is fed well and hasn't anything to worry about.
This leaves us as a family with confidence that we made the right decision for her.

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Review from J P (Daughter of Resident) published on 30 April 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very impressed with this care home. The staff are exceptionally helpful and my mum is well looked after and nothing is too much trouble.

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Review from Lesley P (Daughter of Resident) published on 22 March 2021
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

I live over 200 miles away and have been unable to visit my mother. The staff are very good at keeping me informed of my mother's condition. My mother has had to go to hospital twice this year and I have been kept informed at every stage. The staff work extremely hard so it is reassuring to know that
my mother is being looked after. The staff are always very friendly and helpful when contacting me to discuss my mother's care.

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Review from Geraldine C (Daughter of Resident) published on 17 March 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been at River Court Gade House for over two years. My sisters and I are so grateful to all the staff here. Everyone is so professional and they give such wonderful care to my mother. They are all kind, dedicated and affectionate. Although my mother has dementia, I know she is happy and
content here.

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Review from Tim J (Husband of Resident) published on 15 March 2021
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

The staffs are wonderful and they are really good. All staff really care about my wife very well, and everyone I know who's visited, always gives good feedback. Thanks to you all for your wonderful work.

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Current Review Score: 9.7 (9.713)

Overview of Review Score

The Review Score of 9.7 (9.713) out of 10 for River Court Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 23 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 23 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.755 for River Court Care Home is calculated as follows: ( (215 Excellents x 5) + (44 Goods x 4) + (8 Satisfactorys x 3) + (2 Poors x 2) ) ÷ 269 Ratings = 4.755

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.958 Points relating to the number of positive Reviews for River Court Care Home is based on 23 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 120 registered maximum number of service users is 24. 23 Positive Reviews ÷ 24 = 0.958

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 6 Aug 2022

Overall
Requires improvement

  • Caring

    Good

  • Effective

    Requires improvement

  • Responsive

    Requires improvement

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (6)

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Meet the Team (1)

Cecilia

Cecilia Kassanga

Job Title: Home Manager

As Home Manager for River Court Care Home, Cecilia closely shares HC-One’s vision in aiming to provide the kindest care for each and every resident. She extends this caring approach to her colleagues and works closely with them to deliver care and support to residents in a way that they gain the most benefit, in a warm and welcoming home.


Discussing her approach to working in the care sector, Cecilia said:
“It has been my dream to be part of an environment that allows me to help and support those in need or are vulnerable. It is also imperative in the care sector to be patient, caring and a good listener which are all characteristics that I possess, making care work completely natural for me. Over a decade later and I remain truly overjoyed to be part of a rewarding sector!”


“My HC-One name badge says: ‘A good laughter, heals’, which I chose because I believe it’s important to make each other smile and laugh as you never know what someone is dealing with in private.”


When asked what she enjoys most about being a Home Manager, Cecilia remarked:
“Knowing that I am making a positive difference at every opportunity I get is extremely fulfilling.


Cecilia has also achieved much outside of work, with her proudest achievements being supporting less fortunate children with starting and progressing their education in Africa.


Outside of work, Cecilia enjoys spending quality time with her two children, including as she says: “Either travelling across the country, world or simply down the road!”