River Court Care Home

Explorer Drive, Watford WD18 6TQ
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9.7 109 Reviews
  • River Court Care Home, Watford
Offering residential, nursing and dementia care in a purpose built setting, River Court is a friendly and welcoming care home conveniently nestled in a residential area in Watford.

Recently refurbished, residents of River Court Care Home benefit from comfortable sitting rooms, well equipped en suite bedrooms and a cosy conservatory. The cinema, hobby room and hair salon also offer different options to keep residents engaged and enjoying life whilst the landscaped garden is the perfect place to enjoy the warmer weather.

The lovely dining areas also offer a space where residents can relax and enjoy an intimate dining experience with family and friends, with the catering team working hard to make mealtimes a sociable and stimulating part of each day.

The professional care team is on hand to help you or your loved one settle into life at River Court. By getting to know each individual resident, they take pride in encouraging everyone to take an active part in life at the home. Whether it be participating in the popular wellbeing and activities programme or supporting residents in embracing the quieter times, they are committed to helping residents to lead their best lives.

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Care Provided by River Court Care Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 120 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Other Care Provided
  • Convalescent Care
  • Own GP if required
  • Palliative Care
  • Physiotherapy
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Cecilia Kassanga (Care Home Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (120)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2021

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Television point in own room

River Court Care Home Reviews (109)

Total of 109, showing 41-60
9.7

River Court Care Home has a Review Score of 9.7 (9.713) out of 10, based on 23 reviews in the last 2 years. Over all time River Court Care Home has 109 reviews.

Overall Experience

  • 71
  • 29
  • 7
  • 0
  • 2

Date Published

109
2
6
23
86

Review from Teresa M (Respite Resident) published on 18 February 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been here for 2 plus weeks. After 3.5 weeks stay the staff saved my life. The manager and care staff at River Court are superb and made me feel welcome and generally cared for with excellent carers. Bedside manner is good. Thank you. I believe in God thank you so very much.

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Review from Gillian G (Resident) published on 6 November 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Lovely place.
Homely environment.
I love this place.

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Review from Y G (Resident) published on 29 September 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I really like it here. Everyone here is so helpful. It has a lovely chair that everyone likes, so I call it my magic chair. I think of everyone as my family. I have enjoyed my stay and will be sad to leave. Everyone is so kind and helpful.

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Review from Steven F (Son of Resident) published on 8 September 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The management at River Court worked hard to achieve resident status for Mum after a lengthy assessment period in their nursing unit. A brilliantly run and managed home with friendly and genuinely caring staff. Mum's welfare couldn't have been put in the care of a better place. Thanks to all the staff
for their hard work and dedication in these difficult times. A highly impressive organisation. I must remember to visit Mum in her new room from now on!!

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Review from K B (Resident) published on 19 August 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

It is a lovely place, I like it here and everyone is friendly and helpful. The staff are very nice I like this place very much.

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Review from A D (Resident) published on 19 August 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I like to stay here in River Court. I am really happy. The staff are very friendly and helpful.

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Review from Andrew F (Son of Resident) published on 12 June 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot praise the staff at River Court highly enough. My father was a resident here for a number of years until he passed away four years ago. He was consistently well cared for and happy. He particularly enjoyed the banter with the staff and the excellent breakfasts. So, last week when the hospital
decided that my mother could only be discharged to a care home, my brother and I instantly requested that she be admitted to River Court. Can there be more praise for a care home than entrusting it with both parents? The staff have been available to me and very helpful during mum's transfer, taking the time to make sure she is settling in and understands what is happening. Covid restrictions prevent visits, but she sounds calm and relaxed on the phone saying she is being well looked after. From my point of view, it is a great relief to know that she is not upset or scared about the move and that she will be well looked after. Thank you all at River Court.

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Review from J G (Daughter of Resident) published on 11 June 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The staff of Chess House made a very difficult time for our family bearable. My mum was always loved and well cared for, she was there for two years.
The staff have been friendly, courteous and caring. The ward manager exemplary

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Review from Dawn S (Sister of Resident) published on 10 February 2020
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My sister has lived in River Court for just over a year now. She has special needs, has difficulty walking, is wheelchair-bound and needs full-time care.
As I live abroad and can only visit her once a year, I rely on the carers and staff of River Court to look after her. I am really satisfied with
the care and support she receives. She is so happy, I sometimes think that her every wish will be granted! My heartfelt thanks to all of you.

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Review from Lindsay Q (Grandson of Resident) published on 14 January 2020
Submitted via Website • Report

Overall Experience  Overall Experience 3.0 out of 5

River Court was in my opinion adequate. When complaints were made staff became very scared. This care home was convenient to our (my immediate family) location and we visited every day. I did speak to staff on a regular basis but often came away thinking I’ve just received lip service.

Reply from Clare Sheehan, TBC at River Court Care Home

Thank you for your feedback which we are extremely grateful to receive. We provide a variety of different support opportunities to our team and we regularly give encouragement for them to share with the Management Team any concerns which are shared with them during their work. River Court has recently received recognition for a number of positive activities which have been implemented at the Home and we are continuing to share initiatives to enhance the life of the Residents we provide care to.


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Review from E D (Resident) published on 8 January 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Christmas lunch out was very nice and was a great outing. I enjoyed the afternoon with other residents. The Christmas party on 21st December, I enjoyed the party with the Mayor coming and the carol singers and the entertainers, a resident was celebrating her 100th Birthday. I enjoyed my Christmas day
with the other residents.

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Review from J G (Niece of Resident) published on 8 January 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are very friendly, always update you with anything regarding my aunt. Residents always appear well dressed and presented. I am as happy as can be very calming atmosphere in the day room.

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Review from P W (Son of Resident) published on 4 January 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My relative came to Hampermill in 2015 and has received excellent care. The staff always keep me informed of her care and well-being. We thank the staff for all the care and support given to her.

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Review from J W (Resident) published on 4 December 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All the staff are very good, they care and are kind. Excellent nurses.

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Review from B E (Resident) published on 4 December 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Everybody is wonderful and kind.

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Review from G T (Son of Resident) published on 23 October 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother suffered hospitalisation and dementia in late 2014 and was admitted to a care home in December 2014. Overtime her dementia has worsened as has her pain from arthritis. Her mood swings fluctuate, the care and attention she receives from the staff are first-rate. The transition from one care
provider to HC one has greatly improved, both in facilities and entertainment provided to residents. At 95 years of age, my mother broke her hip. She now receives nursing care. The management did their utmost to take us through this transition with little worry.

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Review from Joan W (Resident) published on 16 September 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been very well looked after by all the staff who are caring and friendly. The Unit Manager and Senior Carer and have made my stay so happy, helping me with all my needs etc.

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Review from S H (Son of Resident) published on 11 September 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mom really loved this place.

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Review from M W (Son of Resident) published on 5 September 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I would like to pass on my appreciation to Gade House for all the hard work they put in looking after my parents, especially [ ].

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Review from Julian B (Friend of Resident) published on 12 August 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I had an excellent response from the staff. Very helpful staff. Lovely and clean place.

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Current Review Score: 9.7 (9.713)

Overview of Review Score

The Review Score of 9.7 (9.713) out of 10 for River Court Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 23 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 23 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.755 for River Court Care Home is calculated as follows: ( (215 Excellents x 5) + (44 Goods x 4) + (8 Satisfactorys x 3) + (2 Poors x 2) ) ÷ 269 Ratings = 4.755

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.958 Points relating to the number of positive Reviews for River Court Care Home is based on 23 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 120 registered maximum number of service users is 24. 23 Positive Reviews ÷ 24 = 0.958

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 6 Aug 2022

Overall
Requires improvement

  • Caring

    Good

  • Effective

    Requires improvement

  • Responsive

    Requires improvement

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (6)

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Meet the Team (1)

Cecilia

Cecilia Kassanga

Job Title: Home Manager

As Home Manager for River Court Care Home, Cecilia closely shares HC-One’s vision in aiming to provide the kindest care for each and every resident. She extends this caring approach to her colleagues and works closely with them to deliver care and support to residents in a way that they gain the most benefit, in a warm and welcoming home.


Discussing her approach to working in the care sector, Cecilia said:
“It has been my dream to be part of an environment that allows me to help and support those in need or are vulnerable. It is also imperative in the care sector to be patient, caring and a good listener which are all characteristics that I possess, making care work completely natural for me. Over a decade later and I remain truly overjoyed to be part of a rewarding sector!”


“My HC-One name badge says: ‘A good laughter, heals’, which I chose because I believe it’s important to make each other smile and laugh as you never know what someone is dealing with in private.”


When asked what she enjoys most about being a Home Manager, Cecilia remarked:
“Knowing that I am making a positive difference at every opportunity I get is extremely fulfilling.


Cecilia has also achieved much outside of work, with her proudest achievements being supporting less fortunate children with starting and progressing their education in Africa.


Outside of work, Cecilia enjoys spending quality time with her two children, including as she says: “Either travelling across the country, world or simply down the road!”