River Court Care Home

Explorer Drive, Watford WD18 6TQ
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9.7 109 Reviews
  • River Court Care Home, Watford
Offering residential, nursing and dementia care in a purpose built setting, River Court is a friendly and welcoming care home conveniently nestled in a residential area in Watford.

Recently refurbished, residents of River Court Care Home benefit from comfortable sitting rooms, well equipped en suite bedrooms and a cosy conservatory. The cinema, hobby room and hair salon also offer different options to keep residents engaged and enjoying life whilst the landscaped garden is the perfect place to enjoy the warmer weather.

The lovely dining areas also offer a space where residents can relax and enjoy an intimate dining experience with family and friends, with the catering team working hard to make mealtimes a sociable and stimulating part of each day.

The professional care team is on hand to help you or your loved one settle into life at River Court. By getting to know each individual resident, they take pride in encouraging everyone to take an active part in life at the home. Whether it be participating in the popular wellbeing and activities programme or supporting residents in embracing the quieter times, they are committed to helping residents to lead their best lives.

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Care Provided by River Court Care Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 120 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Other Care Provided
  • Convalescent Care
  • Own GP if required
  • Palliative Care
  • Physiotherapy
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Cecilia Kassanga (Care Home Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (120)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2021

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Television point in own room

River Court Care Home Reviews (109)

Total of 109, showing 61-80
9.7

River Court Care Home has a Review Score of 9.7 (9.713) out of 10, based on 23 reviews in the last 2 years. Over all time River Court Care Home has 109 reviews.

Overall Experience

  • 71
  • 29
  • 7
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  • 2

Date Published

109
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23
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Review from Joy P (Daughter of Resident) published on 13 June 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The carers are excellent at their job. My mother is so happy indeed.

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Review from Cherylan M (Daughter of Resident) published on 31 May 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father has been in River Court, Hampermill since May 2018. He has progressive Alzheimer's and when he was first admitted he was very aggressive to everyone. Over the last year, I have seen the carers work extremely hard at building a relationship with my father. To the point he is now, content, settled
and happy. River Court offers superb emotional and physical care to its residents and I would recommend them.

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Review from Nelly K (Daughter of Resident) published on 1 May 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I never envisaged that my mother would spend her final days anywhere other than home but when the unexpected happened and she came to ** ** I could not have imagined anything better.
All of the staff were the most kind, selfless, caring people who cared for mama like she was theirs. I will never be
able to thank you enough for the care you surrounded her with and for accompanying her to her final place of peace.

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Review from Mario P (Son of Resident) published on 25 April 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I would like to say that myself and my mother are extremely satisfied with the care, compassion and dedication of staff in River Court Care Home. My mother enjoys the activities of the home which make her occupied and looking forward to it on a daily basis.

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Review from Carol B (Great-granddaughter of Resident) published on 4 April 2019
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

I would like to thank all the staff at the home who cared for my Nan at the end of her life, they made her as comfortable as possible and the staff were very pleasant.

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Review from L S (Daughter of Resident) published on 26 March 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My experiences have been very positive. Both of our parents are residents and are very well cared for. Both are also very contented and happy.

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Review from Pauline H (Daughter of Resident) published on 13 March 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have nothing but praise for this home.
My mum is being looked after so well. Even when I phone the home day or night to check on mum, they are so polite and inform me of mums condition.
Well done River Court, you can pat yourself on the back.

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Review from Susanna P (Daughter of Resident) published on 25 February 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Fantastic care home, staff are amazing. The Valentines Day party was wonderful.

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Review from Sue R (Daughter of Resident) published on 23 January 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Pleasant surroundings, room clean and adequate. Staff very good and friendly. Care also very good considerating my relation's needs. Food varied and appear good with choices at every meal time. Unit manager and care home manager very approachable. Very impressed recently with entertainment regarding
local history of the area.

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Review from Karen D (Wife of Resident) published on 17 January 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband enjoys the activities, especially the bingo and quizzes. The activities gentleman in Chess House is brilliant. He engages the residents, is very caring and always helpful.

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Review from L N (Resident) published on 1 November 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All the staff, without exception, have been warm, respectful, polite and very helpful.

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Review from N G (Daughter of Resident) published on 25 September 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been here for nearly 2 years. She has improved so much. She loves it here. She is always clean and tidy. The home is spotless. Her room is spotless and they look after her so well. She has put on weight and walks well with her new zimmer frame.

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Review from J A (Son of Resident) published on 25 September 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very friendly and helpful staff. Nice clean rooms and facilities. Food is very good.

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Review from Nora G (Sister of Resident) published on 19 September 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I find the staff pleasant and caring, always willing to assist. A good place to be looked after.

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Review from Siva N (Son of Resident) published on 14 September 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Every single member of staff, from cleaning, catering, care to nursing management have been excellent in taking care of my 95 year old father. They are charming and obliging to requests and are willing to go that extra mile.
A * performance!

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Review from S B (Resident) published on 5 September 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

Activities have improved a lot.
Just need more trips out.

Reply from Clare Sheehan, Careline Advisor at River Court Care Home

Thank you for your feedback. We are pleased that you have seen the improvement in activities, which are now provided seven days a week with activity allocation sheets printed and distributed well in advance. Due to the extreme weather conditions, we had to cancel some planned trips, but have recently started taking Residents outside for Cafe mornings, Shopping, Wheelchair/ Walk rounds etc. We are also arranging regular Resident’s meeting to take into account views and preferences for the type of activities. We are currently recruiting activity staff to provide cover for holiday and sickness periods.


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Review from Malcolm S (Husband of Resident) published on 30 August 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All staff, nurses, carers etc are all kind, caring and willing to oblige at any time.

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Review from P M (Resident) published on 29 August 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

I have been at River Court for over a year now. I am settled into my routine of daily life.
I have had no problems with staff.

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Review from Linda R (Daughter of Resident) published on 24 August 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I think my father is being looked after very well. My mother and I are very happy also my cousin who lives in Lincolnshire. We couldn't ask for a better place. We thank the carers a lot.

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Review from L H (Resident) published on 21 June 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

River Court Care Home clean and comfortable. Staff are very friendly and appear always with kindness and respect. I am happy with the care I receive.

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Current Review Score: 9.7 (9.713)

Overview of Review Score

The Review Score of 9.7 (9.713) out of 10 for River Court Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 23 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 23 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.755 for River Court Care Home is calculated as follows: ( (215 Excellents x 5) + (44 Goods x 4) + (8 Satisfactorys x 3) + (2 Poors x 2) ) ÷ 269 Ratings = 4.755

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.958 Points relating to the number of positive Reviews for River Court Care Home is based on 23 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 120 registered maximum number of service users is 24. 23 Positive Reviews ÷ 24 = 0.958

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 6 Aug 2022

Overall
Requires improvement

  • Caring

    Good

  • Effective

    Requires improvement

  • Responsive

    Requires improvement

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (6)

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Meet the Team (1)

Cecilia

Cecilia Kassanga

Job Title: Home Manager

As Home Manager for River Court Care Home, Cecilia closely shares HC-One’s vision in aiming to provide the kindest care for each and every resident. She extends this caring approach to her colleagues and works closely with them to deliver care and support to residents in a way that they gain the most benefit, in a warm and welcoming home.


Discussing her approach to working in the care sector, Cecilia said:
“It has been my dream to be part of an environment that allows me to help and support those in need or are vulnerable. It is also imperative in the care sector to be patient, caring and a good listener which are all characteristics that I possess, making care work completely natural for me. Over a decade later and I remain truly overjoyed to be part of a rewarding sector!”


“My HC-One name badge says: ‘A good laughter, heals’, which I chose because I believe it’s important to make each other smile and laugh as you never know what someone is dealing with in private.”


When asked what she enjoys most about being a Home Manager, Cecilia remarked:
“Knowing that I am making a positive difference at every opportunity I get is extremely fulfilling.


Cecilia has also achieved much outside of work, with her proudest achievements being supporting less fortunate children with starting and progressing their education in Africa.


Outside of work, Cecilia enjoys spending quality time with her two children, including as she says: “Either travelling across the country, world or simply down the road!”