River Court Care Home

Explorer Drive, Watford WD18 6TQ
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9.7 109 Reviews
  • River Court Care Home, Watford
Offering residential, nursing and dementia care in a purpose built setting, River Court is a friendly and welcoming care home conveniently nestled in a residential area in Watford.

Recently refurbished, residents of River Court Care Home benefit from comfortable sitting rooms, well equipped en suite bedrooms and a cosy conservatory. The cinema, hobby room and hair salon also offer different options to keep residents engaged and enjoying life whilst the landscaped garden is the perfect place to enjoy the warmer weather.

The lovely dining areas also offer a space where residents can relax and enjoy an intimate dining experience with family and friends, with the catering team working hard to make mealtimes a sociable and stimulating part of each day.

The professional care team is on hand to help you or your loved one settle into life at River Court. By getting to know each individual resident, they take pride in encouraging everyone to take an active part in life at the home. Whether it be participating in the popular wellbeing and activities programme or supporting residents in embracing the quieter times, they are committed to helping residents to lead their best lives.

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Care Provided by River Court Care Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 120 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Other Care Provided
  • Convalescent Care
  • Own GP if required
  • Palliative Care
  • Physiotherapy
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Cecilia Kassanga (Care Home Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (120)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2021

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Television point in own room

River Court Care Home Reviews (109)

Total of 109, showing 101-109
9.7

River Court Care Home has a Review Score of 9.7 (9.713) out of 10, based on 23 reviews in the last 2 years. Over all time River Court Care Home has 109 reviews.

Overall Experience

  • 71
  • 29
  • 7
  • 0
  • 2

Date Published

109
2
6
23
86

Review from Janet T (Daughter of Resident) published on 22 October 2015
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

The care home is doing the best that it can on limited staff, but I felt that some of the communal areas were in need of a deep clean and tidy up. Some of the food (so I have been told) is sometimes tough (meat etc.) or overcooked and dry.

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Review from Ian O (Son of Resident) published on 22 October 2015
Submitted via Postal Card • Report

Overall Experience  Overall Experience 1.0 out of 5

Unit smells of urine. Poor staffing levels, only one trained nurse on shift. Bedroom not en-suite, separate toilet only.
Staff that can only speak in broken English. No activities for fee paying residents. No interaction between staff and clients, left in chairs with no motivation.
Clothes changed
only when wet. Very poor staffing levels for a unit that has 30 clients, staff overworked.

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Review from Brian C (Brother of Resident) published on 20 October 2015
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My brother has had Parkinson's disease for close on fifteen years. He is quite happy at River Court but is now in a stage where he needs quite a lot of attention and gets rather confused. The staff look after him well and he enjoys the activities. He must like the food as he has tended to put on weight!

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Review from Stephen S (Son of Resident) published on 19 October 2015
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has resided at River Court Residential & Nursing Home for about 8 months. In this time her care has been first class. The staff are always friendly and very efficient. We, as a family are very happy with everything about this home.

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Review from Jeanette L (Daughter of Resident) published on 19 October 2015
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

When a family finds themselves in need of a nursing home, it is a very emotional time. At the onset, I could not imaging leaving my father in anyone else's long term care. My mother felt exactly the same. Each family will have its own set of needs. River Court have exceeded our expectations. My father
being a resident for almost three years. The staff are excellent and have almost become extended family and have provided the "home" that proved necessary for dad, a Parkinson's sufferer since 2002. Thank you to all involved in this care.

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Review from Jean H (Sister of Resident) published on 12 October 2015
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My sister has been in River Court Residential & Nursing Home for almost 3 years. We are happy with the service she and myself receive, she is well cared for and wants for nothing apart from wanting to come home (which is impossible). The staff are excellent.

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Review from Raymond H (Nephew of Resident) published on 12 October 2015
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

We have no problems with River Court and were pleased to move our Uncle there. Our father has previously been at River Court and received good care up until his death.

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Review from Kenneth O (Brother of Resident) published on 9 October 2015
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My sister has received excellent care in the past 2½ years. Her every need has been met and when needed medical attention has been called promptly. Whenever this happens we are always informed. When visiting I find the staff friendly and approachable and their interaction with residents is understanding
and compassionate. This is very re-assuring for relatives in a unit for those with dementia. They carry out a very difficult task professionally and with great care.

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Review from Roy H (Son of Resident) published on 9 October 2015
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has been a resident at this home for over eight years in that time I have visited at various times and days. I have always found the home to be well staffed clean and my mum, depending on the time of day/evening up and dressed, well fed, wearing glasses and false teeth. As she was not capable
of putting them on/in herself. I have to thank the caring staff, who when she recently passed they were very helpful and supportive.

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Current Review Score: 9.7 (9.713)

Overview of Review Score

The Review Score of 9.7 (9.713) out of 10 for River Court Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 23 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 23 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.755 for River Court Care Home is calculated as follows: ( (215 Excellents x 5) + (44 Goods x 4) + (8 Satisfactorys x 3) + (2 Poors x 2) ) ÷ 269 Ratings = 4.755

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.958 Points relating to the number of positive Reviews for River Court Care Home is based on 23 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 120 registered maximum number of service users is 24. 23 Positive Reviews ÷ 24 = 0.958

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 6 Aug 2022

Overall
Requires improvement

  • Caring

    Good

  • Effective

    Requires improvement

  • Responsive

    Requires improvement

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (6)

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Meet the Team (1)

Cecilia

Cecilia Kassanga

Job Title: Home Manager

As Home Manager for River Court Care Home, Cecilia closely shares HC-One’s vision in aiming to provide the kindest care for each and every resident. She extends this caring approach to her colleagues and works closely with them to deliver care and support to residents in a way that they gain the most benefit, in a warm and welcoming home.


Discussing her approach to working in the care sector, Cecilia said:
“It has been my dream to be part of an environment that allows me to help and support those in need or are vulnerable. It is also imperative in the care sector to be patient, caring and a good listener which are all characteristics that I possess, making care work completely natural for me. Over a decade later and I remain truly overjoyed to be part of a rewarding sector!”


“My HC-One name badge says: ‘A good laughter, heals’, which I chose because I believe it’s important to make each other smile and laugh as you never know what someone is dealing with in private.”


When asked what she enjoys most about being a Home Manager, Cecilia remarked:
“Knowing that I am making a positive difference at every opportunity I get is extremely fulfilling.


Cecilia has also achieved much outside of work, with her proudest achievements being supporting less fortunate children with starting and progressing their education in Africa.


Outside of work, Cecilia enjoys spending quality time with her two children, including as she says: “Either travelling across the country, world or simply down the road!”