Chorleywood Manor Care Home - Avery Collection has a Review Score of 9.9 (9.921) out of 10, based on 32 reviews in the last 2 years. Over all time Chorleywood Manor Care Home - Avery Collection has 119 reviews.
Review from A G (Relative of Resident) published on 19 March 2025
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Reply from Tracy Moore, Client Liaison Manager at Chorleywood Manor Care Home - Avery Collection
Thank you so much for such a lovely review. It is always truly appreciated when we get the wonderful feedback that you have given. We are glad that you are so pleased with your decision to move your loved one into our amazing home.
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Review from B G (Son of Resident) published on 2 December 2024
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Reply from Tracy Moore, Client Liaison Manager at Chorleywood Manor Care Home - Avery Collection
Thank you for such a wonderful review. We love having your father here with us and consider you all members of our family, especially thankful for the hugs.
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Review from S G (Daughter of Resident) published on 22 November 2024
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Reply from Tracy Moore, Client Liaison Manager at Chorleywood Manor Care Home - Avery Collection
Thank you so much for such a wonderful review. We truly appreciate your kind words and only wish that dad could have stayed with continuously. You are still a part of our family.
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Review from Guy A (Son of Resident) published on 21 November 2024
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Reply from Tracy Moore, Client Liaison Manager at Chorleywood Manor Care Home - Avery Collection
Thank you for such a lovely review. We love having your dad here with us and are very happy that you look forward to coming here for your visits too. We know that your dad is enjoying the fun we have here and hope you do too on your visits.
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Review from G P (Son of Resident) published on 21 November 2024
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Reply from Tracy Moore, Client Liaison Manager at Chorleywood Manor Care Home - Avery Collection
Thank you for your review, it is very much appreciated. We are happy that you feel satisfied knowing your mother is safe and well taken care of. Thank you for choosing us.
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Review from L P (Daughter of Resident) published on 21 November 2024
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Reply from Tracy Moore, Client Liaison Manager at Chorleywood Manor Care Home - Avery Collection
Thank you for the lovely review. We are very happy that as a family you are reassured and less stressed. Thank you for moving mum in with us.
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Review from M P (Regular Volunteer) published on 6 September 2024
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Reply from Tracy Moore, Client Liaison Manager at Chorleywood Manor Care Home - Avery Collection
Thank you for such a lovely review and you know we love seeing you every week. You are our family and we are glad to have you on board with us, we really appreciate your time and the fact that you have been volunteering with us since your respite stay 15 years ago. Thank you.
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Review from A B (Daughter of Resident) published on 6 September 2024
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Reply from Tracy Moore, Client Liaison Manager at Chorleywood Manor Care Home - Avery Collection
Thank you for such a lovely review, it is very much appreciated indeed. It is wonderful to know that Mum and yourselves are so pleased with the decision of moving in with us at Chorleywood Manor. We welcome you all to our family.
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Review from Jennifer C (Wife of Resident) published on 5 September 2024
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Reply from Tracy Moore, Client Liaison Manager at Chorleywood Manor Care Home - Avery Collection
Thank you for your review. We are so happy that you chose us for your husband's respite stay and that he has joined us again for another. Welcome to the Chorleywood Manor family, both of you.
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Review from Elena C (Niece of Resident) published on 5 September 2024
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Reply from Tracy Moore, Client Liaison Manager at Chorleywood Manor Care Home - Avery Collection
Thank you for your very kind review. We are so happy to have both your Aunt & Uncle with us and pleased that you love our home as much as we do.
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Review from N S (Daughter of Resident) published on 29 August 2024
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Reply from Tracy Moore, Client Liaison Manager at Chorleywood Manor Care Home - Avery Collection
Thank you for the wonderful review above. It is always nice to get such good feedback.
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Review from H S (Daughter of Resident) published on 29 August 2024
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Reply from Tracy Moore, Client Liaison Manager at Chorleywood Manor Care Home - Avery Collection
Thank you for your lovely review. We love having Mum with us and yourself as part of our extended family.
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Review from Kevin L (Son of Resident) published on 11 July 2024
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Reply from Tracy Moore, Client Liaison Manager at Chorleywood Manor Care Home - Avery Collection
Thank you for the lovely review. We are very happy to hear that you feel our home has the home-from-home feeling, we think it does and we are very glad that our extended families feel the same. Welcome to the Chorleywood Manor family.
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Review from S R (Daughter of Resident) published on 7 June 2024
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Reply from Tracy Moore, Client Liaison Manager at Chorleywood Manor Care Home - Avery Collection
Thank you so much for your review. We absolutely love having your parents here with us at Chorleywood Manor and we are so happy that you chose us to look after them and that you too are glad you made that choice.
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Review from Rosy S (Daughter of Resident) published on 15 May 2024
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Reply from Tracy Moore, Client Liaison Manager at Chorleywood Manor Care Home - Avery Collection
Thank you for the lovely review. We are so pleased you chose our home for your Mother's respite stay and our door is always open for her to stay with us again if ever you need us. It was an absolute joy to have her here with us.
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Review from Deborah P (Daughter of Resident) published on 30 April 2024
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Reply from Tracy Moore, Client Liaison Manager at Chorleywood Manor Care Home - Avery Collection
Thank you for such a lovely review and comments about our wonderful team at Chorleywood Manor. It is so nice to see Mum's smile every day and how it lights up her face which in itself makes us very happy. Thank you for becoming a part of our family.
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Review from Mark W (Solicitor of Resident) published on 5 March 2024
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Reply from Tracy Moore, Client Liaison Manager at Chorleywood Manor Care Home - Avery Collection
Thank you for the above lovely review. We believe we have the best team here at Chorleywood Manor in all departments so thank you for pointing out the cleanliness of the home and caring of our residents. The atmosphere is of high importance to us as we believe it shows the happiness of residents and team members too.
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Review from A H (Daughter of Resident) published on 13 February 2024
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Reply from Tracy Moore, Client Liaison Manager at Chorleywood Manor Care Home - Avery Collection
Thank you so much for the wonderful review. We are very happy that you and your family are now able to relax knowing that your mother is in our hands. Thank you for choosing Chorleywood Manor, we love having you all as part of our family.
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Review from S H (Daughter of Resident) published on 29 November 2023
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Reply from Tracy Moore, Client Liaison Manager at Chorleywood Manor Care Home - Avery Collection
Thank you for such a lovely review. We really do appreciate the feedback and the acknowledgement of how great our team is, as we, too, think they are the best. Please continue to join in our activities and events; it is great to have our extended family be a part of everything we do.
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Review from Ian M (Son of Resident) published on 10 November 2023
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Reply from Tracy Moore, Client Liaison Manager at Chorleywood Manor Care Home - Avery Collection
Thank you for your wonderful review. We are glad that you feel you made the right choice for your mum's respite stay with us. We do miss her and hope that she is very well, such a lovely lady. Once again thank you from all the team at Chorleywood Manor.
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The Review Score of 9.9 (9.921) out of 10 for Chorleywood Manor Care Home - Avery Collection is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.9 out of 5 from 32 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 5.0 out of 5 from 32 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.921 for Chorleywood Manor Care Home - Avery Collection is calculated as follows: ( (355 Excellents x 5) + (24 Goods x 4) + (3 Satisfactorys x 3) ) ÷ 382 Ratings = 4.921
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 Points relating to the number of positive Reviews for Chorleywood Manor Care Home - Avery Collection is based on 32 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 100 registered maximum number of service users is 20, which has been reached with 32 Positive reviews. Points = 1
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Date: 17 May 2023
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Job Title: General Manager
I joined the healthcare industry as I am extremely passionate about delivering exceptional person-centred care to our residents and the highest standards of care. I joined in 2010 as a reminiscence coordinator, worked my way up to be the Assisted Living Coordinator and now I am a Deputy Manager here, supporting and leading the fantastic team of staff, working alongside residents and relatives. It is rewarding to see our principles of service being put into action daily, Enabling Freedom of choice and involving friends and family, celebrating Individuality, Nurturing the spirit, Encouraging Independence and Preserving Dignity.
Job Title: Client Liaison Manager
I started my role here at Signature at Chorleywood in November 2019 and it has been the best decision I ever made. I absolutely love seeing the difference we can make in people’s lives, just so rewarding.
I am here to provide support to families and residents throughout the process from the initial enquiry through to moving into our community. My favourite part of my role is talking to the residents and their families, plus seeing all the residents enjoying the entertainment and the activities – when they smile, I smile.
Job Title: Dementia Care Manager
My journey in health care started in Domiciliary Care where I worked for a few years before I transitioned to Residential Care. I started my role at Signature at Chorleywood in 2009 as a Senior Care Assistant in the Reminiscence neighbourhood. As Dementia Care Manager my passion is to ensure my team and I strive to provide the highest quality of dementia care to our residents, giving our residents and their families memories to treasure as we go through this journey together. I want our relatives to have peace of mind as they are reassured that their loved ones are in safe hands. It is rewarding when I see the difference we are making in both the resident and their families' lives. Above all, I believe that we are on this journey together.
Job Title: Assisted Living Co-ordinator
My journey started in October 2008 when I walked through the doors for an interview as an Senior Care Assistant, I was met by the smiling welcoming face of one of our Concierge, the atmosphere was so friendly and welcoming I thought yes I can see myself being happy here, that was 12 years ago. I am now the Assisted Living Coordinator and work with a great team of Carers who are equally as passionate about the care they provide for our residents. My passion has always been to provide quality care for our residents. Creating a relationship of trust and being available to talk through any concerns or worries with both our residents and their loved ones is a priority for me.
Job Title: Acitivities Coordinator
I began working here in 2007. I am very passionate about the care we provide for all our residents. It is incredibly rewarding and I am privileged to be working with an outstanding team. I hope to be working here for many years to come and sharing lots more happy times with the residents, their families and the team.
Job Title: Business Office Coordinator
I joined the team here in August 2008. In my role as Business Office Coordinator, I am here to help both staff and residents. The team share the common goal of ensuring our residents and team member's time with us is as good as it can be.
Job Title: Hospitality Manger
Joined: 2022
I have an extensive background in premium pubs and restaurants which has transposed well in my recent move to Signature, ensuring we bring a premium yet relaxed feel to the service and food at Chorleywood. I have established a rapid love of the care sector, I enjoy bonding with all our residents and making sure they are looked after in every way. The team here at Chorleywood are amazing, we truly care for our residents and colleagues. It really is a lovely place to be!
Job Title: Head Of Housekeeping
Joined: 2020
Since 2010 I have been a Housekeeping Manager at big-brand hotels. I am very proud to say that I joined Signature in 2020 and nowhere I have worked is as good as Signature, the best decision I ever made. I have a great and dedicated team which I am very proud of and we are working very hard to offer the highest standards of cleanliness to keep the community clean, and tidy and everyone safe from infections. To wake up every morning with a smile on your face because you know you are going not to work but to your second home where our residents become our family.