Review from Ann C (Daughter of Resident) published on 7 November 2023
Submitted via Website • Report

Overall Experience

My mum has been in Chorleywood Manor for nearly a year now and I cannot recommend the home more. The staff are always so cheerful and professional. There always seems like something going on, from singing and dancing to themed events. The peace of mind of having my mum looked after in such a professional

way cannot be overestimated. Knowing she is being looked after and happy is truly a blessing. Thank you to all the lovely colleagues who feed her and care for her on a day-to-day basis, It was our best decision.

Reply from Tracy Moore, Client Liaison Manager at Chorleywood Manor Care Home - Avery Collection

Thank you for your lovely review above. It's wonderful to know that you are happy with the decision you made to move Mum with us and for us to have her with us in Chorleywood. We love all our residents and their families who are our extended family.

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Review from Susie B (Daughter of Resident) published on 20 October 2023
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Overall Experience

The moment I walked through the door at Chorleywood Manor and met the client liaison manager, I knew this was the right care home. My mum had been in hospital after a bad fall and had deteriorated badly. The excellent care she received from all the staff and carers saw her improve greatly. The staff

are always happy and helpful, engaging so nicely with my mum. The food is excellent and caters for her needs. My mum loves all the musical entertainment and special events they put on. I have seen her singing and dancing which has absolutely delighted us. It’s more like a hotel than a care home. Thank you to everyone at Chorleywood Manor.

Reply from Tracy Moore, Client Liaison Manager at Chorleywood Manor Care Home - Avery Collection

Thank you so much for the lovely review. I have to say Mum is an absolutely wonderful resident and she is so happy when we have the music and dancing, parties etc., as you said it is a delight to see. We are very pleased that you chose us and that you are all now a part of our family.

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Review from Christopher B (Son of Resident) published on 20 October 2023
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Overall Experience

Our mother was resident at Chorleywood Manor for ten years until she died this September aged 95, initially in assisted living and latterly in reminiscence. She lived with dementia throughout this time and the care she received was outstanding: kind, considerate and always respectful of her needs and

wishes, even as her understanding diminished over time. The management and staff are exceptional people at every level who became genuine friends to us in the family. We always knew every day that she was in the safest possible place and far from being a footnote to her life, those ten years were actually a richly blossoming new part of it. One of the reasons for this was the range of activities provided, from art classes to singing, poetry groups to quiz nights. The facilities are spacious and comfortable and the catering of a very high standard. We would have no hesitation in recommending it to anyone looking for a warm and caring home for themselves or a relative.

Reply from Tracy Moore, Client Liaison Manager at Chorleywood Manor Care Home - Avery Collection

Thank you for such a wonderful review. Your mother was very special to us and a big part of our community, loved by both team members and residents. We are so pleased that she was with us for such a long time too. Please feel free to pop in and see us at any time as you are all still a part of our family.

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Review from W B (Son-in-law of Resident) published on 20 October 2023
Submitted via Website • Report

Overall Experience

Seeing my mother-in-law comfortable and happy means the world to me. I am truly grateful to all the staff at Chorleywood Manor. The staff members/care teams deserve all the praise and a 1000 characters is not enough to express how wonderful they all are. To know that each day my mother-in-law is cared

for sets my heart and mind at peace. Selecting a home for a loved one is very difficult and worrying for all those concerned no matter what level of care is required. I can with hand on heart say Chorleywood Manor is a first-rate home.
The staff members/care teams work with a smile on their faces and are so gentle with the residents. I have been fortunate to attend several times when the afternoon entertainment has been taking place, the residents enjoy these activities immensely. The medical team members are first-rate and attend to every situation with grace and compassion.
Thank you Chorleywood Manor.

Reply from Tracy Moore, Client Liaison Manager at Chorleywood Manor Care Home - Avery Collection

Thank you for the lovely comments and such a wonderful review. We are so pleased that you love our home as much as we do. Your Mother in Law is loved by all in the community and it's a pleasure to have her with us.

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Review from J N (Wife of Resident) published on 28 September 2023
Submitted via Website • Report

Overall Experience

Thank you so much Chorleywood Manor for looking after my husband in August. He would not have managed home alone while I had to be away for three weeks and you really came to our rescue! He had such a brilliant time with you. The food is awesome and the care is second to none. Your immaculate and beautifully

furnished care home is more like a five star hotel to be honest. We were so impressed! All the (smiling) staff really went the extra mile to make sure he was comfortable and happy at all times. Thank you very much indeed and God bless you all for all that you do!

Reply from Tracy Moore, Client Liaison Manager at Chorleywood Manor Care Home - Avery Collection

Thank you so much for the amazing review. We are very happy that you chose us for your husband's stay and that you are both glad you made that decision. We would love to have him at any time, so just give us a call anytime you need us. Truly lovely words - thank you.

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Review from Peter D (Husband of Resident) published on 22 September 2023
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Overall Experience

My wife has been a resident at Chorleywood Manor since the end of June 2023. It was not an easy decision and I am delighted to say that I am very pleased with the care that my wife receives. All the staff are very friendly and approachable and no effort seems to be spared to ensure that the residents

are able to live the best lives they can. The menus, activities, cleanliness and overall happy atmosphere of the home are just what anyone could wish for and it seems more like a luxury hotel than a care home.

Reply from Tracy Moore, Client Liaison Manager at Chorleywood Manor Care Home - Avery Collection

Thank you so much Peter for your kind comments. We are thrilled that you are so happy with your choice of home for your wife, we love having her here with us and to have you as part of our family too.

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Review from Victoria G (Daughter of Resident) published on 7 September 2023
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Overall Experience

We moved my dad from a previous home in March 2023. We are so glad we did! Dad's quality of life has gone up hugely. The quality of care and the genuine caring nature of all the staff - from the office, reception and carers is second to none. I would highly recommend it!

Reply from Tracy Moore, Client Liaison Manager at Chorleywood Manor Care Home - Avery Collection

Thank you so much for your kind words. We are very pleased that you are so happy with choosing us for Dad's new home, he is an absolute joy to have in our community and to be a part of our family here.

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Review from Nicholas C (Son of Resident) published on 17 August 2023
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Overall Experience

My mother came to this outstanding assisted care home at the end of June following a serious fall. She recovered so very well, and quickly, thanks to the kindness and support of all the team. After having made many friends in the first month, and having enjoyed the company and care of the team, mum

decided to stay longer! The quality of care is excellent, everyone, from the carers to senior managers, are very visible and caring, and very caring of mum, and the whole family. This is the first time we have used a care home, and I certainly wouldn't class this as a care home, it is the same experience and quality as living on a cruise ship, five stars! Mum has a beautiful quality one bedroom apartment, with contemporary finishes, very comfortable, it really is home from home. Mum loves the entertainment, food is excellent, the family and friends love dining with her, and I just couldn't fault anything! Thank you Avery Collection!

Reply from Tracy Moore, Client Liaison Manager at Chorleywood Manor Care Home - Avery Collection

Thank you so much for your lovely comments. We are very happy that you are so pleased you chose us. We are all one family here at Chorleywood Manor and so glad you feel a part of our family. We absolutely love having your Mother with us, her smile makes our day. Thank you.

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Review from Julie N (Daughter of Resident) published on 10 August 2023
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Overall Experience

I cannot praise everyone enough at Chorleywood Manor (previously Signature). My dad has been there since the end of December 2022 and has settled in very well. The care staff are very friendly and try to go above and beyond to make sure my dad is comfortable. All staff are very friendly, not only to

my dad, but to us as visitors too. When looking for a suitable care home for my dad, this definitely felt the most clean, comforting and friendly. All these qualities are very much still in place. In my view, I chose the best one.

Reply from Tracy Moore, Client Liaison Manager at Chorleywood Manor Care Home - Avery Collection

Thank you for your lovely comments. We are very pleased that you are happy with the choice you made of placing Dad with us and love having him here as part of our family.

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Review from George P (Brother of Resident) published on 20 April 2023
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Overall Experience

My brother was receiving 24-hour care at his home, which I have to say could not be classed as care. Most of them sat there and did nothing, not cleaning, checking he had food, or if he had taken his meds.
We started looking for a care home. After visiting the Signature, we were very surprised at the

quality and professionalism.
We were impressed with the concern shown for my brother's well-being. Keeping us updated and working with us to keep him comfortable and safe. I was impressed with the accommodation; it is not like a traditional care home. The facilities and activities which are available are very reassuring to us, and the staff are friendly, helpful and very caring.
Everything about the whole operation is professional. This is the level of care anyone would want and deserve. They are also thoughtful, and that is what we have experienced. There are specific people assigned to him to keep everything constant and stable for him. Whenever we visit, we are always welcome.

Reply from Tracy Moore, Client Liaison Manager at Chorleywood Manor Care Home - Avery Collection

Thank you for your lovely comment above. We work hard to ensure that both our residents and our families are happy, and to receive such a wonderful review from yourself is very much appreciated.

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Review from John G (Nephew of Resident) published on 12 April 2023
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Overall Experience

We needed to get better care for my elderly aunt than she was getting at home. She suffers from Dementia/Alzheimer’s, and we graduated from a “live-in” carer. This proved to be insufficient. We visited several homes and settled for Signature at Chorleywood. The process was very easy, and we were assisted

all through the process by one lady. We arranged a visit and tour, and all our questions were answered. From the day our aunt moved in, she has received first-class care and attention from all the staff. They all do a wonderful job ensuring everyone is taken into the dining room for meals and receives any special requirements, and nothing is too much for them. The residents are assisted with all their personal hygiene, and we are kept up to date with what the staff require for my aunt's personal needs, and also when a GP had visited and the results of GP visits. I cannot recommend them enough. I am unable to rate the home any higher than five stars. The home is like a five-star hotel.

Reply from Tracy Moore, Client Liaison Manager at Chorleywood Manor Care Home - Avery Collection

Thank you, John, for your lovely review of our home; it is very much appreciated. We are very happy to hear that you are glad you choose us and that your aunt is now a resident here - she is loved by everyone - a very sweet lady.

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Review from Michael B (Son of Resident) published on 12 April 2023
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Overall Experience

Signature at Chorleywood has been fantastic with my mum. The best endorsement I can give them is when I picked my mum up on Christmas Day to take her for lunch. She was dressed immaculately, and her room was spotless and tidy. If there was a day when you thought standards might have lapsed, it would

have been Christmas Day, but the service was superb.
Although Mum has dementia, her general health has improved, and she is now walking better and also seems much more engaged. The staff are great, and every interaction I have had with them has been courteous and respectful - I know my mum is in good hands.

Reply from Tracy Moore, Client Liaison Manager at Chorleywood Manor Care Home - Avery Collection

Thank you very much for your kind comments above. We are always very happy to receive feedback, especially when family members confirm they are reassured they have chosen the right home for their loved one. Your Mum is a real character who we love having to reside with us in our wonderful community.

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Review from A M (Daughter of Resident) published on 10 March 2023
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Overall Experience

Mum moved into Signature Chorleywood (Reminiscence Floor) when it had become apparent that she was no longer safe in her own home. This was one of the hardest decisions we as a family have had to make, and all the staff at Signature went out of their way to guide and support us during this transition

period. They have taken the time and shown dedication in ensuring her comfort, well-being and safety during what was, for them, a challenging period coming out of the Covid pandemic.
Staff are always welcoming, and they are now part of our extended family. We and Mum, are always greeted by first name, and all the staff take an interest in Mum, regardless of what position they hold. The activities available create an atmosphere of fun and a zest for life, with staff acknowledging each individual resident's own abilities. Senior staff demonstrate a proactive approach and genuine care and are always seeking to do what's best for and works for Mum. The reassurance that Mum is genuinely cared for and safe is priceless.

Reply from Tracy Moore, Client Liaison Manager at Chorleywood Manor Care Home - Avery Collection

Thank you so much for your lovely comments. We strive to ensure that all our residents feel happy and well cared for. We love having Mum within our community and are delighted that we are now part of your extended family, as you are all part of our family at Signature at Chorleywood.

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Review from T M (Daughter of Resident) published on 9 March 2023
Submitted via Website • Report

Overall Experience

Such an amazing home. Everyone is so friendly and the care my mother has received since moving in last year is wonderful. There is such a lovely atmosphere and great activities. My family and I are very thankful and pleased that we chose Signature at Chorleywood, was definitely the right choice. Would

recommend the home to anyone.

Reply from Tracy Moore, Client Liaison Manager at Chorleywood Manor Care Home - Avery Collection

Thank you so much for your comments. We are so happy that you chose Signature at Chorleywood and delighted to have your Mum with us.

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Review from S T (Friend of Resident) published on 24 February 2023
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Overall Experience

I am a regular visitor to Signature at Chorleywood Care Home and always receive a lovely warm welcome. The residents all look happy and well looked after and do lots of lovely activities. The staff are all very caring and kind.

Reply from Tracy Moore, Client Liaison Manager at Chorleywood Manor Care Home - Avery Collection

Thank you for your lovely comments. We do pride ourselves on the resident's and team members' happiness.

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Review from Jo A (Daughter of Resident) published on 13 January 2023
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Overall Experience

I cannot recommend Signature at Chorleywood highly enough. My mother had a fall in July of last year, and whilst recovering in the hospital, she decided she was unable to return home and live independently. My initial enquiries regarding placing my mother in the care of Signature were answered immediately,

which was extremely helpful due to the short amount of time we had to make a decision. My point of contact was the client liaison manager, who immediately put me and my family at ease. She showed us a variety of rooms available, explained how the level of care would be determined and managed to complete the moving-in process within less than two weeks. My mother was welcomed with open arms and has enjoyed every minute of the last five months. Every member of staff my mother and I have had contact with during this time has been outstanding; their care and enthusiasm every day amaze me.

Reply from Tracy Moore, Client Liaison Manager at Chorleywood Manor Care Home - Avery Collection

Thank you so much for your lovely comments. We absolutely love having your Mother with us and are very glad that you are all happy with the choice you made to move her in with us.

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Review from J B (Daughter of Resident) published on 13 January 2023
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Overall Experience

My father is treated with care and dignity. There are so many activities he can get involved with, but equally, if he wants to go back to his room and watch TV, that is encouraged as well. I am very happy that my father lives at Signature at Chorleywood and would not hesitate to recommend the home.

Reply from Tracy Moore, Client Liaison Manager at Chorleywood Manor Care Home - Avery Collection

Thank you for your comments and for trusting us with your father's care. When he smiles, it lights up the room, and we do love having him with us.

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Review from T P (Son of Resident) published on 6 December 2022
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Overall Experience

My mother needed to have a few weeks of respite in the summer of 2022. Finding the right home for her was one of the most difficult but necessary decisions I've ever had to make. First impressions really matter, and the feelings of being welcomed and being heard were very clear from the outset; this

is how my mother was embraced and made to feel at home. The building has the warmth and style of a boutique hotel - spacious, spotless and beautifully kept gardens. But it's the staff - all the staff - who make the difference - their collective kindness, professionalism and care continues to be a comfort to my mother and to us as a family. The flexibility of the kitchen to cater to different tastes is impressive, the range of activities on offer every day and every evening help to keep mind and body active. To know that this level of care and attention is being offered to my mother and my children's grandmother around the clock is an immense comfort and we're all so appreciative.

Reply from Tracy Moore, Client Liaison Manager at Chorleywood Manor Care Home - Avery Collection

Thank you so much for your kind comments. We are glad that you now have the comfort that your Mother is being looked after by our wonderful team here at Chorleywood. Your Mother and indeed all her friends and family are now part of our family.

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Review from Rhiannon D (Daughter of Resident) published on 6 December 2022
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Overall Experience

After visiting a number of other care homes I was thinking it would be a mistake to put Mum into care until I visited Signature at Chorleywood. From the moment we walked in it had a fantastic atmosphere, residents looked happy and were busy doing things. Staff were so friendly and welcoming.
Since

Mum has become a resident she has started laughing again, she has so many activities to keep her occupied and has made some good friends. The staff are lovely and very caring. We couldn't be happier and more importantly, Mum couldn't be happier.

Reply from Tracy Moore, Client Liaison Manager at Chorleywood Manor Care Home - Avery Collection

Thank you for your lovely comments. We are very pleased that both Mum and yourself are glad you made the choice of moving into Chorleywood. I must agree Mum is always smiling and does seem indeed to be very happy enjoyed all the wonderful activities on offer within our home.

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Review from S C (Daughter of Resident) published on 7 October 2022
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Overall Experience

Dad has now spent a year living in the secure dementia community. The professionalism, care, empathy, and warmth (and humour) that the entire superbly-led reminiscence team provide to Dad and to us is exceptional. Each visit, staff seek me out to tell me something about Dad that recognises his humanity

even while in the grip of dementia. As Dad's condition progresses, they hold my hand through every new development and patiently explain the implications. What needs to be considered to keep Dad safe/well is mind-boggling, yet I only ever see calm, respectful and dignified care - from housekeeping, laundry, maintenance, catering, reception staff or the caring and wellbeing teams. When there is an emergency, and we have to follow an ambulance to the hospital, we have excellent liaison and support right up to the point when Dad returns. And I mustn't forget the sympathetic and helpful family liaison we had as we explored Dad moving in. Every single member of staff is greatly appreciated by us. Thank you!

Reply from Signature at Chorleywood, Customer Team at Chorleywood Manor Care Home - Avery Collection

The team here at Chorleywood would firstly like to thank you for your kind words and are so glad to hear about your dad's positive experiences. We strive, as a team, to work closely with our residents so we can provide the very best care for each individual in our home, and we are glad to have made a difference.

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Chorleywood Manor Care Home - Avery Collection

Care Provided by Chorleywood Manor Care Home - Avery Collection

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Funding & Fees Guide for Chorleywood Manor Care Home - Avery Collection

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