Chorleywood Manor Care Home - Avery Collection

High View, Chorleywood, Rickmansworth WD3 5TQ
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9.9 119 Reviews
  • Chorleywood Manor Care Home - Avery Collection, Rickmansworth
Chorleywood Manor Care Home takes pride in providing exceptional facilities and premium residential, nursing and dementia care services.

Those seeking short-term respite care stays in Rickmansworth are also warmly welcomed, allowing individuals to experience what life is like at the home.

Nestled near the Chilterns, the care home enjoys fantastic transport connections to London and its surrounding areas. Boasting 86 apartments, including companion suites for couples requiring additional support in their later years, Chorleywood Manor Care Home is synonymous with unparalleled comfort and quality, with the spacious en-suite rooms being meticulously furnished to the highest standards.

The team encourage residents to embrace the outdoors in the verdant surroundings, relishing the fresh air while sipping tea or enjoying a good book.

Meanwhile, green-thumbed residents enjoy tending to flower beds and cultivating herbs and vegetables used by chefs. Additionally, the gardens are a delightful setting for friendly games of bowls or strolls in the sunshine. The home is fully equipped with a hair salon, library, cinema room and café for the convenience and enjoyment of residents.

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Care Provided by Chorleywood Manor Care Home - Avery Collection

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 100 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Colitis & Crohn's Disease
  • Hearing Impairment
  • Motor Neurone Disease
  • Orthopaedic
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Physiotherapy

Good to Know

  • Person in charge
  • Fiona Madamombe (Acting General Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (72)
    • Couples/Companion Rooms (14)
    • Single Rooms with ensuite Wet Room (72)
    • Couples/Companion Rooms with ensuite Wet Room (14)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Number of floors: 3

Funding & Fees Guide for Chorleywood Manor Care Home - Avery Collection

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,350
    • Self-Funded Residential Dementia Care from £1,400
    • RESPITE Self-Funded Residential Care from £1,450
    • RESPITE Self-Funded Residential Dementia Care from £1,500
  • (these prices are only a guideline, please contact Chorleywood Manor Care Home - Avery Collection to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Gardens
  • Lift
  • Minibus or other transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access

Chorleywood Manor Care Home - Avery Collection Reviews (119)

Total of 119, showing 41-60
9.9

Chorleywood Manor Care Home - Avery Collection has a Review Score of 9.9 (9.921) out of 10, based on 32 reviews in the last 2 years. Over all time Chorleywood Manor Care Home - Avery Collection has 119 reviews.

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Review from Sarah M (Friend of Resident) published on 23 September 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I honestly cannot praise Signature Chorleywood enough. Where to start? From my initial contact with the client liaison manager, nothing was too much trouble. I was searching for a care home for a good friend and neighbour, initially on a respite basis, which became permanent, and the client liaison
manager was super helpful in all aspects. All the staff are so friendly; they know everyone by name, including the visitors. The facilities are extremely clean, and the activities available are fun and engaging. The food is restaurant quality; the bistro is a nice opportunity to sit with your loved one, chat and have tea and biscuits. The grounds are a delight to walk round, and the handyman will gladly put up pictures in your room. I'm very happy, but most importantly, my friend genuinely loves it. Transitioning from your own home to somewhere else later in life can be daunting; Signature makes that transition a pleasure. I cannot praise them enough. Visit, you won't be disappointed.

Reply from Signature Senior Lifestyle Signature Senior Lifestyle, Signature Senior Lifestyle at Chorleywood Manor Care Home - Avery Collection

Thank you for taking the time to share your experience of Signature at Chorleywood. Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care to make a difference in our residents' and their families' lives.


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Review from Chantelle B (Granddaughter of Resident) published on 22 August 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My nan was previously in a different care home and was relocated to Signature at Chorleywood, thanks to one lady. The change in her nature is second to none and can only be a result of the high standard of care she receives at this home. She is able to socialise with other residents and has a much better
quality of life, with personal care being one of the best standards I have seen. She is checked on regularly, receives the care that she needs when she needs it, and now our family can sleep peacefully knowing Nan is being taken extremely good care of. The communal area has a homely feel, with hot drinks and snacks available for everyone at all times; it feels like a hotel. Thank you, Signature - I hope many more families who need it can experience the care my nan has been fortunate enough to receive from you.

Reply from Signature at Chorleywood, Customer Team at Chorleywood Manor Care Home - Avery Collection

We are so glad to hear about your nan's positive experience of Signature at Chorleywood and thankful for your kind comments. We are glad to hear she is enjoying our welcoming environment for all of our residents, where they can be comfortable living with others and the team. As a team, we work together to provide the best experiences for both our residents and family members.


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Review from E T (Brother of Resident) published on 16 August 2022
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My sister was initially reluctant to move into a care home following hospitalisation, having suffered from depression and other issues. However, after a few months of care at Chorleywood, her health is improving and is gradually settling into her new lifestyle, taking part in the many activities available
to residents, for which I have to thank the staff for their patience and care.

Reply from Signature at Chorleywood, Customer Team at Chorleywood Manor Care Home - Avery Collection

Thank you so much for your kind comments; your feedback is important to us, as is the care and well-being of all of our residents. We are so glad to hear about your sister's positive experience of Signature at Chorleywood. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents.


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Review from Karen F (Daughter of Resident) published on 1 August 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

After six weeks in hospital, my mother was underweight, bedridden and assessed as end of life. The staff have been amazing! In a short time, she is now sitting up, enjoying her food in the dining room and able to watch and participate in entertainment. I am so pleased!

Reply from Signature at Chorleywood, Customer Team at Chorleywood Manor Care Home - Avery Collection

Thank you for your kind words; Signature at Chorleywood's ultimate goal is to provide the best possible level of care we can. From our carers, nurses and activities team, we strive to achieve a sociable and comfortable community our residents can call home. This friendly feedback will be shared with the rest of the team here at Signature at Chorleywood.


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Review from Jennifer E (Daughter of Resident) published on 27 July 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father has been a resident since he had a fall and could no longer stay alone in his flat. He was fully welcomed into the home, and his care is excellent. He has different needs, and these are all managed by the caring team. Alongside this, before he moved in, the staff helped me enormously, as the
hospital was pressurising me for solutions, and I didn’t know which way to turn. One lady at Signature looked after me, as having to move a parent into care is an enormous decision.

Reply from Signature at Chorelywood, Customer Team at Chorleywood Manor Care Home - Avery Collection

Thank you for taking the time to share your experience of Signature at Chorleywood. Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference in our residents' and their families’ lives. Much appreciated.


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Review from L A (Daughter of Resident) published on 7 February 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum moved into the reminiscence floor (dementia care) in October 2021 to Signature at Chorleywood, so has been in for a few months now. When she went in, my mum had become very withdrawn (due to her condition as well as having had very limited social interactions due to Covid restrictions closing).
On the day she moved in, a number of the staff greeted my mum by name, which made her feel very special. Unfortunately, the home went into lockdown the next day, and it was a couple of weeks before we were able to start visiting, by which time my mum had truly settled and was happy being there. She has gotten involved in activities I would not have expected her to, and she particularly loves the musical shows and activities they regularly hold. She has bonded well with the staff and carers, who are all very friendly and caring. I personally found the facilities very bright and had a good feeling when I first toured the home and feel like my mum has perked up since moving in.

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Review from Simon W (Son of Resident) published on 7 February 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum moved into Signature in mid Summer 2021. She has been widowed for 40-years and is used to coping on her own and living an active, social life into her late 80's, but with some cognitive impairment starting, she made the move. The transition has been much smoother than we might have expected due,
I'm sure to the devoted, committed and caring staff. In particular, they have made a huge effort into enabling her to contribute in the artistic ways that she can. (I understand that her contribution has helped enrich the experience of the other residents, which is pleasing). The staff had indeed shown ingenuity, creativity and patience, and I'm sure it really helped her and gave her some lovely new memories.
The home is modern, grand, spacious, spotless, and luxurious in feel, but it's the staff that are the standout feature. We are very pleased.

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Review from Ann H (Daughter of Resident) published on 4 February 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has been so happy since she moved into the community at Signature at Chorleywood. She has dementia and so is being cared for on the Reminiscence floor. All her needs are met, and her dignity has been preserved. The staff are all so kind and display great empathy.
She especially loves joining in
with the many activities that are organised by the team - from singing and dancing to the poetry reading. The home is kept spotlessly clean and is a very comfortable environment.
Mum loves sitting outside on the terrace when the weather permits.

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Review from Fiona W (Daughter-in-law of Resident) published on 1 February 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother-in-law moved into Signature at Chorleywood last August. Since going there, she has been more settled and happy than I can ever remember her being. The building has far more the atmosphere of an upmarket hotel than a care home. The food smells delicious whenever I have been there around mealtimes.
The
actual care is superb, and all the staff members I've seen are conscientious and kind. There is good communication between the home and the family, so we are kept fully informed of any issues.
There is genuinely a plethora of activities for all the residents, and the home tries very hard to involve all residents. There are regular quiz nights, cookery, art, drama projects as well as Sunday services in the home. In addition, there are a number of trips out. As a result, my mother-in-law has formed some good friendships with other residents.
It was a daunting task trying to find the right home for her, though I believe that we succeeded in finding a true gem. Thank you, Signature!

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Review from K A (Cousin of Resident) published on 4 January 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very friendly staff and very good care.

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Review from Sue D (Daughter of Resident) published on 4 January 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum moved into Signature at Chorleywood in August. Mum was widowed in May, and her dementia was getting worse, and she was struggling to live on her own. The staff at Signature helped make the transition to assisted living as painless as possible for Mum; she was encouraged to take in her own furniture
and processions to make her room feel familiar and personal.
The home is very clean and has a lovely atmosphere. The staff are friendly and approachable; Mum is very well catered for, there are daily activities, entertainment and regular trips out (when permitted). As family members, we know Mum is in the best place for her, and we are extremely happy with everything about Signature.

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Review from Pippa W (Daughter of Resident) published on 14 October 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Sunrise of Chorleywood has given me and my family peace of mind over the care of my father. The staff are extremely friendly and treat the residents in a kind and professional manner. There is a lot of thought put into planning entertainment and activities and the facilities are very good. I feel my
father is well looked after and safe.

Reply from Michael Zinaka, General Manager at Chorleywood Manor Care Home - Avery Collection

We believe our carers at Sunrise of Chorleywood go the extra mile and for you to recognise this is invaluable to our team. We endeavour to provide the very best care for our residents, thank you for your kind words.


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Review from Hilary E (Daughter of Resident) published on 9 September 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My very elderly mother has been at Sunrise since the beginning of April 2021. It was a scary time to enter a care home, but the entire team at Sunrise of Chorleywood have been absolutely amazing. They are warm, friendly, professional, proactive, and incredibly kind. The very rigorous Covid19 prevention
protocols in place for all staff and visitors have kept everyone safe and secure, yet right from the word go, I've been able to visit Mum - firstly in her room and now in the resident's lounge and coffee shop as protocols have gradually lifted (visitors and staff still have to wear masks - and all visitors have to show a registered negative later flow test before entry). I don't live locally, and so I appreciate so much the fantastic communication - the care team keep me updated on everything, and we have regular reviews. My mother has complicated needs, but all of them are being met. She is a very social person and has made great relationships with staff and with other residents.

Reply from Michael Zinaka, General Manager at Chorleywood Manor Care Home - Avery Collection

The team here at Sunrise of Chorleywood would firstly like to thank you for your kind words. We strive, as a team, to work closely with our residents so we can provide the very best care for each individual in our home, and we are glad to have made a difference. We are so pleased that your mother has had a positive experience and that this has extended to your family. Your kind words are appreciated.


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Review from Jane R (Daughter of Resident) published on 5 August 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Moving an elderly parent into assisted living is a daunting decision that can throw up many questions and uncomfortable emotions. I can honestly say that the experienced staff at Sunrise Living have made this difficult time so very much easier.
From the friendly initial look around, through choosing
rooms to complete paperwork, Mum and I have felt supported and cared for at every step. I have not met one single team member who hasn't been interested and inclusive with Mum, and she feels genuinely well cared for in every sense. I believe that her quality of life has improved hugely, and the routine of meal-times and varied activities enhance her daily experience.
She loves her new "apartment, the food and the comings and goings, in a way that has completely surprised us both. I have full confidence in all health and medical-related matters, and the meticulous Covid safety practices just add to my peace of mind. Thank you, Sunrise!

Reply from Michael Zinaka, General Manager at Chorleywood Manor Care Home - Avery Collection

Sunrise of Chorleywood appreciate moving into a care home can be an unsettling time. This is why we take the time to engage with family members and friends of the resident to make the process as smooth as possible, to get to know the resident on a personal level. We are pleased you and your mum had such a positive experience. Your kind words are deeply appreciated.


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Review from Mark P (Son of Resident) published on 25 June 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Sunrise Chorleywood is a magnificent care home with truly committed and remarkable staff. My parents moved in 6 months ago, given the need to find a good community and good care, even though they are still mobile and self-aware, but with early-stage dementia. They have a lovely apartment, they get
excellent care and attention, and the sense of community is outstanding. The staff is easily contactable and very responsive to us. The staff has managed the pandemic issue with an outstanding balance of 100% protection, but maximum respect to all of us. I am very happy, and could not commend Sunrise more highly.

Reply from Michael Zinaka, General Manager at Chorleywood Manor Care Home - Avery Collection

Thank you for leaving us such a wonderful review. Our team members will be thrilled to hear your positive feedback. Here at Sunrise of Chorleywood, we pride ourselves on understanding our residents needs to respect their independence and give a real sense of being at home.


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Review from Sue L (Daughter of Resident) published on 27 April 2021
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My brother and I have been impressed by the care and assistance given to my dad from the initial assessment through to admission, which took place very close to Christmas and included all the Covid control measures. The ongoing care has been of very high quality, all staff that we have had contact with
have been both caring and professional. The Sunrise of Chorleywood facilities is of an extremely high standard. Their visiting policy has reacted promptly to any government guidance, and I witness their very robust infection control procedures when visiting my dad. From my experience so far, I would have no hesitation in giving high recommendations.

Reply from Michael Zinaka, General Manager at Chorleywood Manor Care Home - Avery Collection

The team here at Sunrise of Chorleywood would firstly like to thank you for your kind words. We strive, as a team, to work closely with our residents so we can provide the very best care for each individual in our home, and we are glad to have made a difference.


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Review from Sean F (Nephew of Resident) published on 17 February 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My wife and I have been extremely impressed by the care and assistance given to ourselves and my wife's aunt, from the initial assessment through to admission and ongoing care. All staff that we have had interaction with have been caring, kind and professional. The facilities are of an extremely high
standard, especially when compared to other care homes that we considered. They reacted quickly to the most recent lockdown and seem to have very robust infection control procedures in place. From our experience so far, we would have no hesitation in highly recommending Sunrise of Chorleywood.

Reply from Michael Zinaka, General Manager at Chorleywood Manor Care Home - Avery Collection

Thank you for leaving us such a wonderful review, our team members will be thrilled to hear your positive feedback. Here at Sunrise of Chorleywood, we pride ourselves on understanding our residents needs to respect their independence and give a real sense of being at home.


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Review from Ann K (Daughter of Resident) published on 1 February 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

As one year approaches since visits to see our parents at Sunrise came to an end, I am reminded of the three years of exceptional care that they received there. We sensed a joyful sharing of their lives, both past and present and strong relationships with the staff. It was a joy to be there and witness
both the kindness shown to our parents, as well as the understanding of their individual care needs. Not only were they part of a loving family, but so were we. At all times, and not least in their last few days, they and we were supported with expertise and compassion and throughout their time as residents, my siblings and I were kept informed and were consulted with regularly.
Thank you, Sunrise, for your outstanding daily care and compassion.

Reply from Michael Zinaka, General Manager at Chorleywood Manor Care Home - Avery Collection

Firstly, please accept our sincere condolences for your recent loss, and thank you for taking the time to share your experience of Sunrise of Chorleywood – particularly at such a difficult time. The team here are so grateful that your parents had such a positive experience of the home, and this extended to family members and friends.


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Review from Larry C (Son of Resident) published on 29 December 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We have found that the staff have been excellent in helping my father in moving into Sunrise of Chorleywood. They are attentive to his needs and to have regular updates on how he has been during these times with regards to Covid 19; very helpful and reassuring to us as a family. I would highly recommend
this as a residential home, especially for dementia care which is second to none. The home is beautiful and is run to a very high standard.
We have no problems in recommending Sunrise of Chorleywood to anyone who is thinking about placing a family member there.

Reply from Michael Zinaka, General Manager at Chorleywood Manor Care Home - Avery Collection

The team here at Sunrise of Chorleywood would firstly like to thank you for your kind words. We strive, as a team, to work closely with our residents so we can provide the very best care for each individual in our home, and we are glad to have made a difference.


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Review from Michael W (Wife of Resident) published on 18 December 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have had nothing but courtesy and help since I first contacted Sunrise of Chorleywood for my husband. All the staff I have met are very professional, the carers always kind and respectful in all they do. The food is very good, the rooms comfortable and warm and the activities numerous. The communication
is very good and I am always updated with anything important.

Reply from Michael Zinaka, General Manager at Chorleywood Manor Care Home - Avery Collection

Thank you for your kind words. We believe we have a fantastic team here at Sunrise of Chorleywood and your recognition of this is appreciated by every member of our team. By having a whole-home approach here at Sunrise we believe this creates a relaxed and friendly environment for our residents to call home.


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Current Review Score: 9.9 (9.921)

Overview of Review Score

The Review Score of 9.9 (9.921) out of 10 for Chorleywood Manor Care Home - Avery Collection is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 32 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 32 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.921 for Chorleywood Manor Care Home - Avery Collection is calculated as follows: ( (355 Excellents x 5) + (24 Goods x 4) + (3 Satisfactorys x 3) ) ÷ 382 Ratings = 4.921

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Chorleywood Manor Care Home - Avery Collection is based on 32 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 100 registered maximum number of service users is 20, which has been reached with 32 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 17 May 2023

Overall
Requires improvement

  • Caring

    Good

  • Effective

    Requires improvement

  • Responsive

    Good

  • Safe

    Requires improvement

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

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Awards / Recognitions (11)

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Meet the Team (8)

Fiona

Fiona Kazaza

Job Title: General Manager

I joined the healthcare industry as I am extremely passionate about delivering exceptional person-centred care to our residents and the highest standards of care. I joined in 2010 as a reminiscence coordinator, worked my way up to be the Assisted Living Coordinator and now I am a Deputy Manager here, supporting and leading the fantastic team of staff, working alongside residents and relatives. It is rewarding to see our principles of service being put into action daily, Enabling Freedom of choice and involving friends and family, celebrating Individuality, Nurturing the spirit, Encouraging Independence and Preserving Dignity.


Tracy

Tracy Moore

Job Title: Client Liaison Manager

I started my role here at Signature at Chorleywood in November 2019 and it has been the best decision I ever made. I absolutely love seeing the difference we can make in people’s lives, just so rewarding.


I am here to provide support to families and residents throughout the process from the initial enquiry through to moving into our community. My favourite part of my role is talking to the residents and their families, plus seeing all the residents enjoying the entertainment and the activities – when they smile, I smile.


Priscilla

Priscilla Nyamarebvu

Job Title: Dementia Care Manager

My journey in health care started in Domiciliary Care where I worked for a few years before I transitioned to Residential Care. I started my role at Signature at Chorleywood in 2009 as a Senior Care Assistant in the Reminiscence neighbourhood. As Dementia Care Manager my passion is to ensure my team and I strive to provide the highest quality of dementia care to our residents, giving our residents and their families memories to treasure as we go through this journey together. I want our relatives to have peace of mind as they are reassured that their loved ones are in safe hands. It is rewarding when I see the difference we are making in both the resident and their families' lives. Above all, I believe that we are on this journey together.


Tracy

Tracy Done

Job Title: Assisted Living Co-ordinator

My journey started in October 2008 when I walked through the doors for an interview as an Senior Care Assistant, I was met by the smiling welcoming face of one of our Concierge, the atmosphere was so friendly and welcoming I thought yes I can see myself being happy here, that was 12 years ago. I am now the Assisted Living Coordinator and work with a great team of Carers who are equally as passionate about the care they provide for our residents. My passion has always been to provide quality care for our residents. Creating a relationship of trust and being available to talk through any concerns or worries with both our residents and their loved ones is a priority for me.


Patrick

Patrick Maher

Job Title: Acitivities Coordinator

I began working here in 2007. I am very passionate about the care we provide for all our residents. It is incredibly rewarding and I am privileged to be working with an outstanding team. I hope to be working here for many years to come and sharing lots more happy times with the residents, their families and the team.


Elaine

Elaine McHale

Job Title: Business Office Coordinator

I joined the team here in August 2008. In my role as Business Office Coordinator, I am here to help both staff and residents. The team share the common goal of ensuring our residents and team member's time with us is as good as it can be.


Steve

Steve Williams

Job Title: Hospitality Manger

Joined: 2022

I have an extensive background in premium pubs and restaurants which has transposed well in my recent move to Signature, ensuring we bring a premium yet relaxed feel to the service and food at Chorleywood. I have established a rapid love of the care sector, I enjoy bonding with all our residents and making sure they are looked after in every way. The team here at Chorleywood are amazing, we truly care for our residents and colleagues. It really is a lovely place to be!


Oana

Oana Stefanescu

Job Title: Head Of Housekeeping

Joined: 2020

Since 2010 I have been a Housekeeping Manager at big-brand hotels. I am very proud to say that I joined Signature in 2020 and nowhere I have worked is as good as Signature, the best decision I ever made. I have a great and dedicated team which I am very proud of and we are working very hard to offer the highest standards of cleanliness to keep the community clean, and tidy and everyone safe from infections. To wake up every morning with a smile on your face because you know you are going not to work but to your second home where our residents become our family.