Review from N C (Son of Resident) published on 4 November 2020
Submitted via Website • Report

Overall Experience

Excellent care home, very good communication between the home and myself, the standard of care is excellent too. Facilities and the standard of the rooms is very good. Many thanks for looking after my Mum.

Reply from Michael Zinaka, General Manager at Chorleywood Manor Care Home - Avery Collection

Thank you for taking the time to share your experience of Sunrise of Chorleywood. Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.

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Review from Michael K (Son of Resident) published on 6 October 2020
Submitted via Website • Report

Overall Experience

My mother has twice stayed at Sunrise of Chorleywood for respite care. On both occasions, her accommodation has been good and she has been very well looked after. The administrative support, communications and COVID precautions have all been highly professional. Highly recommended.

Reply from Michael Zinaka, General Manager at Chorleywood Manor Care Home - Avery Collection

Thank you for taking the time to review Sunrise of Chorleywood. Your feedback is important to us, as is the care and well-being of all of our residents. We were delighted to have your mother stay with us and looking forward to welcoming her back in the future if her requirements change.

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Review from Peter S (Son of Resident) published on 17 August 2020
Submitted via Website • Report

Overall Experience

My father has recently become an assisted living resident of Sunrise of Chorleywood. He seems very happy there, he enjoys the activities he has participated in and enjoys the food. He says the carers have been very helpful. He has a lovely spacious room that was well prepared for him on entry everyone

I have met at Sunrise has been very friendly and helpful, both in the process of entering the home and since he has been resident. I think he has made a great decision in coming here.

Reply from Loren Broughton, General Manager at Chorleywood Manor Care Home - Avery Collection

Thank you for leaving us such a wonderful review, our team members will be thrilled to hear your positive feedback. Here at Sunrise of Chorleywood, we pride ourselves on understanding our residents needs to respect their independence and give a real sense of being at home.

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Review from Lisa A (Daughter of Resident) published on 6 August 2020
Submitted via Website • Report

Overall Experience

The home has done a great job in particularly trying times to keep the residents safe, engaged and protected. They have communicated well and kept families informed. We appreciate everything the staff have done to support and look after our Dad.

Reply from Loren Broughton, General Manager at Chorleywood Manor Care Home - Avery Collection

We believe our carers at Sunrise of Chorleywood go the extra mile, and for you to recognise this, it is invaluable to our team. We endeavour to provide the very best care for our residents, thank you for your kind words.

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Review from Peter R (Friend of Resident) published on 27 July 2020
Submitted via Website • Report

Overall Experience

I have Power of Attorney for my friend who following a fall over ten years ago, I moved from hospital to Sunrise of Chorleywood. Being a resident for over ten years and now at an age that has been recognised by the Queen, I can say that we could not have found a better Care Home. The staff have been

excellent with the care that they have provided and both my friend and I feel part of the Sunrise family at Chorleywood.
My friend has enjoyed a wonderful ten years of activities and care and recognises she has been and is very fortunate. I am kept informed on her welfare should medication change even though I make regular visits (currently subject to current restrictions due to the Government policy).
I have a real good relationship with the staff who I find are both very attentive and provide both the caring and social mix with the residents that are so important.
I am so pleased that the move to Sunrise over ten years ago has proved such a success.

Reply from Loren Broughton, General Manager at Chorleywood Manor Care Home - Avery Collection

Our activities team here at Sunrise of Chorleywood have developed creative ways to keep our residents entertained and stimulated. Your recognition of this is appreciated by the whole team, we look forward to inviting you along to our activities and events soon.

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Review from Tamsin G (Daughter of Resident) published on 27 July 2020
Submitted via Website • Report

Overall Experience

My mother entered care at Sunrise of Chorleywood in October 2019 at the age of 90. She is in the assisted living area and has received excellent care from the moment she arrived. The staff work with her and the family to provide excellent quality of care throughout.
Moving to more recent times with

the Covid-19 pandemic, the home has been very supportive, and have provided appropriate communication, fully explaining their approach and measures to keep the residents safe which I consider to have been effective. Their management of infection control was well developed and embedded long before the pandemic, and I had no concerns regarding the home's management of this key area. The home may be expensive, but the quality of care my mum has received has been excellent.

Reply from Loren Broughton, General Manager at Chorleywood Manor Care Home - Avery Collection

Here at Sunrise of Chorleywood, we have worked hard to ensure all of the residents receive the highest quality of care and security within our home. Thank you for your kind words, these will be shared with the team and we look forward to welcoming you back to our home soon.

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Review from B B (Resident) published on 23 June 2020
Submitted via Postal Card • Report

Overall Experience

I am a resident generally requiring little support, however, when have required support its always available from polite, well trained staff. They are always friendly.

Reply from Loren Broughton, General Manager at Chorleywood Manor Care Home - Avery Collection

Here at Sunrise of Chorleywood, we endeavour to provide the very best experience for our residents and their families. Thank you for taking the time to share your kind words with us; these will be shared with the team.

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Review from Ian M (Son of Resident) published on 22 June 2020
Submitted via Website • Report

Overall Experience

My 95-year-old mother joined the community at Sunrise of Chorleywood 2 years ago following several falls at home and periods in hospital, at which time we came to the conclusion that she would need a greater level of support on a day to day basis. Having viewed several homes in the area Sunrise was

easily the best, offering good quality accommodation, attractive gardens and well trained and caring staff.
For someone who hated the prospect of having to go into a care home, my mother quickly settled into life at Sunrise and enjoyed chatting with her fellow residents, developing good relationships with the staff - who are generally excellent, and her health improved. She would describe the standard of food as inconsistent.
It is an expensive place to stay but offers reasonable value for money.

Reply from Loren Broughton, General Manager at Chorleywood Manor Care Home - Avery Collection

Thank you for taking the time to share your experience of Sunrise of Chorleywood. Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives. Your kind words will be shared with the team.

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Review from Duncan M (Son of Resident) published on 22 June 2020
Submitted via Website • Report

Overall Experience

My mother was taken ill at the end of 2019 and after three weeks in the hospital need a period of time in a care home for respite care so that she could recover, regain her strength and confidence. The staff and management at Sunrise were superb in accommodating my mum and making sure that she transitioned

smoothly from the hospital to the home. The initial trial period needed to be extended and then we needed to move to longer-term arrangement whilst we worked out my mum's longer terms needs for returning to her home.
During this period we have then been struck by the CV-19 pandemic and my mum's initial one month stay has now become six months. During what could have been a worrying time with the news around care homes - I have been so impressed with the level of care and communications shown by Sunrise. We are kept informed on a regular basis on how Mum is doing and any concerns, etc. I have every confidence that the staff at Sunrise are working so hard to protect and look after all the residents.

Reply from Loren Broughton, General Manager at Chorleywood Manor Care Home - Avery Collection

We are thrilled with your positive experience and are so glad your mother has settled in so well to Sunrise of Chorleywood. We take great pride in delivering high-quality care and providing facilities to our residents. Your recognition of this is invaluable to our team; thank you.

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Review from Alison S (Daughter of Resident) published on 16 June 2020
Submitted via Website • Report

Overall Experience

My parents (aged 91 and 94) moved into a lovely double room Sunrise in November 2016. My mother was very disabled and required considerable assistance, but Dad was and remains mostly independent. They have been very happy here. Sadly Mum passed away last year. We have been extremely happy with Sunrise.

The care has been exceptional, especially during Mum's last weeks. The staff are really professional, kind and caring and they have been particularly so during the COVID pandemic. They are a very well managed home and have not experienced the problems commonly reported with PPE. They have also avoided any cases of COVID-19 in the Assisted Living area and have communicated really well with families throughout. Lockdown has been a very difficult time with relatives and friends not being able to visit, but right from the outset staff facilitated FaceTime calls with loved ones; they have also done their utmost to keep up the spirits of the residents. There are a few complaints about the food.

Reply from Loren Broughton, General Manager at Chorleywood Manor Care Home - Avery Collection

Firstly, please accept our sincere condolences for your recent loss and thank you for taking the time to share your experience of Sunrise of Chorleywood – particularly at such a difficult time. The team here are so grateful that your father is having such a positive experience of the home and this extended to family members and friends.

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Review from Emma S (Daughter of Resident) published on 16 June 2020
Submitted via Website • Report

Overall Experience

My mother suffered a severe stroke that left her debilitated. Before her stroke, she was caring for my step-father who had advanced Parkinson's disease. He also struggled with walking and was becoming increasingly confused, a condition that was later diagnosed as Parkinson's related dementia. Both therefore

required full-time care but still wanted to be together. We looked at a lot of homes before choosing Sunrise and we are so happy with this decision. They have been able to live in their own apartment there and when you shut the door, they could be in their own home. Yet care is always on hand and that care has been exceptional. Before the virus family members were in and out most days visiting so we got to know the staff, but since then we have relied on them to keep our parents safe and happy - and they have. We are just grateful to the staff who are patient, kind, attentive to their needs and willing to answer and help with all their queries - and ours.

Reply from Loren Broughton, General Manager at Chorleywood Manor Care Home - Avery Collection

Thank you for leaving us such a wonderful review, our team members will be thrilled to hear your positive feedback. Here at Sunrise of Chorleywood, we pride ourselves on understanding our residents needs to respect their independence and give a real sense of being at home.

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Review from Debi B (Daughter of Resident) published on 16 June 2020
Submitted via Website • Report

Overall Experience

My mother suffered a severe stroke just over a year ago and my father has Parkinson's and dementia. It wasn't an easy decision to move them to a care home but we were keen to find somewhere they could be together and have a space that felt like their own. From our first visit, their initial assessment

and to their arrival at the home the staff have been amazing. The care they both receive on a daily basis is exceptional, the staff are lovely and have made every effort to make them feel at home, from helping hang all their art in their room, to sitting and chatting when they need company. They have been cared for with great dignity and kindness.
There has been a lot of bad press about care homes in recent weeks but Sunrise's procedures to keep residents safe during the COVID Pandemic has been amazing. They have constantly kept in contact with updates and assurances, are well stocked with PPE and have taken every care to keep the residents safe and well. My family can't thank them enough.

Reply from Loren Broughton, General Manager at Chorleywood Manor Care Home - Avery Collection

Sunrise of Chorleywood appreciate moving into a care home can be an unsettling time. This is why we take the time to engage with family members and friends of the resident to make the process as smooth as possible, to get to know the resident on a personal level. We are pleased to hear your parents have settled in well.

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Review from Marian L (Daughter of Resident) published on 4 June 2020
Submitted via Website • Report

Overall Experience

I cannot thank or recommend the staff of Sunrise Chorleywood enough for their unstinting care of my dad before and during this awful pandemic. Everyone I have had contact with has been warm, caring, supportive and truly remarkable, all the more so since lockdown. Communication with families has also

been first-rate. To say thank you seems inadequate for all they do and continue to do under these most difficult of circumstances.

Reply from Loren Broughton, General Manager at Chorleywood Manor Care Home - Avery Collection

Sunrise of Chorleywood appreciate moving into a care home can be an unsettling time. This is why we take the time to engage with family members and friends of the resident to make the process as smooth as possible, to get to know the resident on a personal level. We are pleased to hear your father has settled in well.

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Review from Valerie W (Daughter of Resident) published on 4 June 2020
Submitted via Website • Report

Overall Experience

My mother moved into Sunrise after my father died in 2012. The rooms are lovely and residents can have their own furniture/belongings which makes it feel like home. The staff have all been wonderful, polite and helpful. The residents always seem to be treated with dignity and are encouraged to remain

active as long as possible. I have been able to have lunch with her on many occasions and the food is always delicious and well presented. The activities team are very active and organise events inside and have a minibus for outings. The gardens are a pleasure to walk in, well-tended and the residents are taken outside when the weather is suitable. The carers make an effort to get to know the residents' likes and dislikes which is very much appreciated by residents and family. During this COVID-19 pandemic, I have been very impressed with the care the staff are taking to ensure the residents are as safe as possible. They have the required equipment and keep in touch with families.

Reply from Loren Broughton, General Manager at Chorleywood Manor Care Home - Avery Collection

Our team here at Sunrise of Chorleywood are so grateful for your comments. Our activities co-ordinator and the team work hard to provide engaging and stimulating activities for all of our residents, we are so glad to hear the activities provided are one of your favourite elements of our home.

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Review from John H (Son of Resident) published on 11 March 2020
Submitted via Website • Report

Overall Experience

In November 2016 we moved our parents into Sunrise of Chorleywood. Our father had dementia and our mother was struggling both to walk and cope with our father. This proved to be one of the best decisions we have made regarding the care of our parents. The facilities are excellent and throughout the

last three years or so our father was convinced he was staying in a 5-star hotel. The most impressive thing about Sunrise of Chorleywood, however, is the quality of care and service provided by the staff. Both of our parents have died within the last two months and the loving care they received right to the end was amazing. It made the sad experience of their passing so much easier to bear knowing that they were getting the best possible care. We will really miss our trips to Sunrise of Chorleywood.

Reply from Louren Broughton, Acting General Manager at Chorleywood Manor Care Home - Avery Collection

Firstly, please accept our sincere condolences for your recent loss and thank you for taking the time to share your experience of Sunrise of Chorleywood – particularly at such a difficult time. The team here are so grateful that your parents had such a positive experience of the home and this extended to family members and friends.

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Review from Simon G (Son of Resident) published on 27 February 2020
Submitted via Website • Report

Overall Experience

All the staff at Sunrise have been extremely caring, thoughtful and helpful to my mother, attending to her every need as well as the families needs. She was clearly happy there and sadly has recently passed away.
The staff could not have been more caring and helpful to her family throughout her last

days. They made a very difficult and stressful time much easier for us all to handle. My mother was treated with absolute dignity at all times.
I cannot recommend this care home highly enough. The friendliness and caring attitudes are at every level: carers, caterers, kitchen staff, reception staff.
People accepted here are privileged to have such good care and attention, which is exactly what we all need at that stage of our lives. The care that they all give to their elderly community and families is truly exceptional.

Reply from Louren Broughton, Acting General Manager at Chorleywood Manor Care Home - Avery Collection

Firstly, please accept our sincere condolences for your recent loss and thank you for taking the time to share your experience of Sunrise of Chorleywood – particularly at such a difficult time.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.

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Review from Susie S (Daughter of Resident) published on 21 February 2020
Submitted via Website • Report

Overall Experience

Following my mother having a fall at home, resulting in increased frailty and a chest infection, we needed to get both Mum, 88-year-old and 94-year-old Dad to a safe place with 24hr care quite urgently. Luckily Sunrise had a suitable suite available and they were able to move in within days of our first

contact with the care home. Having visited my parents in their own home first, to understand what their needs would be, the home organised the furnishing of the rooms to help Mum and Dad settle in as well as possible, which was wonderful. My parents had good care during their stay, while we were able to use the time to adapt their home to get it ready for their return and live-in carers. In the end, they stayed at Sunrise for several weeks where they were safe and very well looked after.

Reply from Loren Broughton, Acting General Manager at Chorleywood Manor Care Home - Avery Collection

Thank you for taking the time to review Sunrise of Chorleywood. Your feedback is important to us, as is the care and well-being of all of our residents. We were delighted to have your parents stay with us and we are looking forward to welcoming them back in the future if their requirements change.

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Review from M O (Son of Resident) published on 28 January 2020
Submitted via Postal Card • Report

Overall Experience

Our family have been delighted with the standard of service and care provided to our mother. For the past 3 and a half years in assisted living and then Reminiscence (the dementia section), the quality of care and attention from all staff has been of the highest level. We are very grateful.

Reply from Louren Broughton, Acting General Manager at Chorleywood Manor Care Home - Avery Collection

Here at Sunrise of Chorleywood we endeavor to provide the very best experience for our residents and their families. Thank you for taking the time to share your kind words with us, these will be shared with the team.

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Review from T G (Daughter of Resident) published on 18 October 2019
Submitted via Postal Card • Report

Overall Experience

My mother has come here for respite from a long hospital stay, very satisfied.

Reply from Loren Broughton, General Manager at Chorleywood Manor Care Home - Avery Collection

Thank you for taking the time to share your experience of Sunrise of Chorleywood.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.

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Review from J A (Nephew of Resident) published on 12 November 2018
Submitted via Postal Card • Report

Overall Experience

Sunrise has provided excellent care for my aunt who had dementia. They always treated her with respect and cared for her as an individual despite her worsening condition. The communication was always good.

Reply from Marketing, Marketing at Chorleywood Manor Care Home - Avery Collection

Thank you for taking the time to share your experience of Sunrise of Chorleywood.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Sunrise of Chorleywood Team.

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Chorleywood Manor Care Home - Avery Collection

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Funding & Fees Guide for Chorleywood Manor Care Home - Avery Collection

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