Chorleywood Manor Care Home - Avery Collection

High View, Chorleywood, Rickmansworth WD3 5TQ
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9.9 119 Reviews
  • Chorleywood Manor Care Home - Avery Collection, Rickmansworth
Chorleywood Manor Care Home takes pride in providing exceptional facilities and premium residential, nursing and dementia care services.

Those seeking short-term respite care stays in Rickmansworth are also warmly welcomed, allowing individuals to experience what life is like at the home.

Nestled near the Chilterns, the care home enjoys fantastic transport connections to London and its surrounding areas. Boasting 86 apartments, including companion suites for couples requiring additional support in their later years, Chorleywood Manor Care Home is synonymous with unparalleled comfort and quality, with the spacious en-suite rooms being meticulously furnished to the highest standards.

The team encourage residents to embrace the outdoors in the verdant surroundings, relishing the fresh air while sipping tea or enjoying a good book.

Meanwhile, green-thumbed residents enjoy tending to flower beds and cultivating herbs and vegetables used by chefs. Additionally, the gardens are a delightful setting for friendly games of bowls or strolls in the sunshine. The home is fully equipped with a hair salon, library, cinema room and café for the convenience and enjoyment of residents.

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Care Provided by Chorleywood Manor Care Home - Avery Collection

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 100 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Colitis & Crohn's Disease
  • Hearing Impairment
  • Motor Neurone Disease
  • Orthopaedic
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Physiotherapy

Good to Know

  • Person in charge
  • Fiona Madamombe (Acting General Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (72)
    • Couples/Companion Rooms (14)
    • Single Rooms with ensuite Wet Room (72)
    • Couples/Companion Rooms with ensuite Wet Room (14)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Number of floors: 3

Funding & Fees Guide for Chorleywood Manor Care Home - Avery Collection

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,350
    • Self-Funded Residential Dementia Care from £1,400
    • RESPITE Self-Funded Residential Care from £1,450
    • RESPITE Self-Funded Residential Dementia Care from £1,500
  • (these prices are only a guideline, please contact Chorleywood Manor Care Home - Avery Collection to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Gardens
  • Lift
  • Minibus or other transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access

Chorleywood Manor Care Home - Avery Collection Reviews (119)

Total of 119, showing 101-119
9.9

Chorleywood Manor Care Home - Avery Collection has a Review Score of 9.9 (9.921) out of 10, based on 32 reviews in the last 2 years. Over all time Chorleywood Manor Care Home - Avery Collection has 119 reviews.

Overall Experience

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Date Published

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Review from J L (Son of Resident) published on 24 April 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The staff and the positive, caring atmosphere are excellent. It helps a lot that there is continuity with the team at the home. It is reassuring for both the residents and their relatives.


Communication with the management could be better and there are times when there don't seem to be enough staff

around.

Reply from Marketing, Marketing at Chorleywood Manor Care Home - Avery Collection

Thank you for taking the time to share your experience of Sunrise of Chorleywood.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their family's lives. Therefore, I’ve passed your feedback on to the rest of the team, so we can look into addressing this issue. In the meantime, please feel free to contact the Community Home manager if you would like to discuss this in further detail.
The Sunrise of Chorleywood Team


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Review from J G (Resident) published on 24 April 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Residents are very well looked after. Facilities are excellent. Staff very caring.

Reply from Marketing, Marketing at Chorleywood Manor Care Home - Avery Collection

Thank you for taking the time to share your experience of Sunrise of Chorleywood.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their family's lives.
The Sunrise of Chorleywood Team


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Review from Victoria E C (Daughter of Resident) published on 22 March 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Respite care - Following my father's sudden death abroad, my mother came to stay with me. After ten days she became unwell, with unstable diabetes. She also kept falling over.
I found it hard to look after her and took her to Sunrise.
She quickly improved much to my relief. She had wonderful care
from the carers/staff and I have already been recommending you!
By way of improvement, I have to say the parking, especially in the day is horrendous and at times non-existent.
I have a disabled badge but people were parked on them without badges.
Also, you need to relook at the menus and devise a specific diabetic menu.
Choices were limited, however, top care.
Thanks on behalf of Mum and I.

Reply from Marketing, Marketing at Chorleywood Manor Care Home - Avery Collection

Thank you for taking the time to share your experience of Sunrise of Chorleywood.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives. Whilst we follow the Diabetes UK guidelines within menu planning and approaches to diabetes, broadly based on the Eatwell guide, we provide for preferences broadly but can always bespoke further for individuals if they wish. Sugar will continue to be a focus for us as we try to reduce it further in line with tastes and palates. In the meantime, please feel free to contact the Community Home manager if you would like to discuss this in further detail.
The Sunrise of Chorleywood Team


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Review from Fran S (Daughter of Resident) published on 29 January 2018
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Mummy came to Sunrise of Chorleywood for a months respite care. We organised it as a family to get her some VIP 24-hour care after she broke both her wrists. One due to a Parkinsons related fall at home, then the other on some slippery ice three weeks later. Both hands out of commission is a difficult
situation even for anyone healthy to deal with, so we all needed a bit of help.


Sunrise were very fast at organising the interview and the room at short notice. Efficiency was just what we needed at that worrisome time. We were all made to feel very welcome and the room was clean and lovely. Mummy was near to home so daddy could easily visit at any time which made the whole experience much more tolerable. It was lovely for us as a family to know that mummy was being watched over for 24 hours a day and that daddy could have some much-needed rest too.


Overall we felt the experience was highly beneficial. The emergency was smoothed over and made as much fun as possible under the circumstances. Thank you.


Reply from Marketing, Digital Marketing Executive at Chorleywood Manor Care Home - Avery Collection

Thank you for taking the time to share your experience of Sunrise of Chorleywood.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Sunrise of Chorleywood Team.


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Review from Carol W (Niece of Resident) published on 20 July 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have observed all the staff looking after my aunt and every single member of staff treats every resident with care, kindness and compassion.
The residents are looked after as if they are an extended member of their family. Nothing is ever too much trouble and they do their job always with a smile
on their faces.
They all do a wonderful job.

Reply from UK Marketing, Marketing Assistant at Chorleywood Manor Care Home - Avery Collection

Thank you for taking the time to share your experience of Sunrise of Chorleywood.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Sunrise of Chorleywood Team


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Review from S H (Niece of Resident) published on 25 May 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

It's always nice to see my aunt she is always happy when I come to visit. Better than when I visit my mother-in-law in a different home.

Reply from UK Marketing, Marketing Assistant at Chorleywood Manor Care Home - Avery Collection

Thank you for taking the time to share your experience of Sunrise of Chorleywood.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Sunrise of Chorleywood Team


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Review from Marion P (Regular Volunteer) published on 9 May 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have volunteered here for about 8 years and have observed many aspects of life in both parts of the community. In my view, the good atmosphere and smooth running owes it's excellence to the staff liking one another. They communicate on resident's well-being and needs even during shared lunch moments.

Reply from UK Marketing, Marketing Assistant at Chorleywood Manor Care Home - Avery Collection

Thank you for taking the time to share your experience of Sunrise of Chorleywood.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Sunrise of Chorleywood Team


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Review from Paul T (Son of Resident) published on 28 April 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father sadly passed away before he had been here for as long as he and my family would have wished. Caring, friendly staff (and residents!) made his short stay a very happy and safe one.

Reply from UK Marketing, Marketing Assistant at Chorleywood Manor Care Home - Avery Collection

Firstly, please accept our sincere condolences for your recent loss and thank you for taking the time to share your experience of Sunrise of Chorleywood– particularly at such a difficult time.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Sunrise of Chorleywood Team


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Review from Lionel M (Son of Resident) published on 31 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have to say that I have not seen dad so settled or happy for ages.
We are most satisfied with the care, food, accommodation and the general ambience of the Chorleywood residence.
The staff are always cheerful, supportive and responsive to all our, and his, needs.
Any questions we have had about
him or his care have been dealt with promptly and professionally.

Reply from UK Marketing, Marketing Assistant at Chorleywood Manor Care Home - Avery Collection

Thank you for taking the time to share your experience of Sunrise of Chorleywood.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Sunrise of Chorleywood Team


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Review from Robbie R (Daughter of Resident) published on 21 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has settled well and feels Sunrise of Chorleywood is her home. We are very happy with the care my mother receives and are pleased to see her relaxed and well looked after.

Reply from Marketing Manager at Chorleywood Manor Care Home - Avery Collection

Thank you for taking the time to share your experience of Sunrise of Chorleywood.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Sunrise of Chorleywood Team


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Review from Michael P (Son of Resident) published on 19 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

First class assisted living home with high standard of friendly, caring professional staff and good facilities.

Reply from Marketing Manager at Chorleywood Manor Care Home - Avery Collection

Thank you for taking the time to share your experience of Sunrise of Chorleywood.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Sunrise of Chorleywood Team


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Review from Ferdi P (Son of Resident) published on 19 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Quite simply the best care home I've ever visited. Friendly staff, great service and a lovely atmosphere.

Reply from Marketing Manager at Chorleywood Manor Care Home - Avery Collection

Thank you for taking the time to share your experience of Sunrise of Chorleywood.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Sunrise of Chorleywood Team


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Review from Sarah P (Daughter-in-law of Resident) published on 19 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

This is my mother-in-law's fourth visit to Sunrise. The staff here are friendly, caring and welcoming. She feels at home in Sunrise and will look to move long term. Her visitors are always welcome.

Reply from Marketing Manager at Chorleywood Manor Care Home - Avery Collection

Thank you for taking the time to review Sunrise of Chorleywood.
Your feedback is important to us, as is the care and well-being of all of our residents. We were delighted to have your mother-in-law stay with us and looking forward to welcoming her back in the future.
The Sunrise of Chorleywood Team


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Review from Alison C (Daughter of Resident) published on 19 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother is very well looked after at Sunrise of Chorleywood. The staff are very approachable and always in good spirits which helps maintain a friendly environment. The only negative thing is the changing of staff. I would like less agency change as those staff can't possibly get to know the families.
More staff (regular) would give the staff more quality time with residents, time to take them out in to the gardens or one-one time just talking. More staff- more quality time.

Reply from Marketing Manager, Marketing Manager at Chorleywood Manor Care Home - Avery Collection

Thank you for taking the time to share your experience of Sunrise of Chorleywood.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Sunrise of Chorleywood Team


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Review from J B (Son of Resident) published on 19 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent care at all times, all staff know my Mum's name and she is treated as if she is in her own home.
Very caring and very friendly.

Reply from Marketing Manager at Chorleywood Manor Care Home - Avery Collection

Thank you for taking the time to share your experience of Sunrise of Chorleywood.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Sunrise of Chorleywood Team


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Review from Geoff F (Son of Resident) published on 14 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Friendly, caring environment. Always keeps me informed about any health or other issues.

Reply from UK Marketing, Marketing Assistant at Chorleywood Manor Care Home - Avery Collection

Thank you for taking the time to share your experience of Sunrise of Chorleywood.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Sunrise of Chorleywood Team


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Review from Valerie H (Daughter of Resident) published on 16 February 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father has severe aortic stenosis and has other problems. He has been at Sunrise for 6 years and throughout his time he has received outstanding care. The staff are kind and sensitive towards him. They preserve his dignity and have time for him. He is treated with respect. The care home is well-run
and well managed. The manager has time for each individual and their family - can't praise them enough.

Reply from UK Marketing, Marketing Assistant at Chorleywood Manor Care Home - Avery Collection

Thank you for taking the time to share your experience of Sunrise of Chorleywood.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Sunrise of Chorleywood Team


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Review from Jan (Daughter of Resident) published on 30 November 2015
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

- Staff extremely polite and helpful.
- Attention exemplary.
- More pro-activiy needed when needs change regarding financial rebates for example; quick to increase slow to decrease.

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Review from Kay S (Daughter-in-law of Resident) published on 2 November 2015
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father-in-law is often telling me how happy he is here and that he would not like to be anywhere else. The staff not always very welcoming and lovely to the residents.

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Current Review Score: 9.9 (9.921)

Overview of Review Score

The Review Score of 9.9 (9.921) out of 10 for Chorleywood Manor Care Home - Avery Collection is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 32 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 32 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.921 for Chorleywood Manor Care Home - Avery Collection is calculated as follows: ( (355 Excellents x 5) + (24 Goods x 4) + (3 Satisfactorys x 3) ) ÷ 382 Ratings = 4.921

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Chorleywood Manor Care Home - Avery Collection is based on 32 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 100 registered maximum number of service users is 20, which has been reached with 32 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 17 May 2023

Overall
Requires improvement

  • Caring

    Good

  • Effective

    Requires improvement

  • Responsive

    Good

  • Safe

    Requires improvement

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (11)

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Meet the Team (8)

Fiona

Fiona Kazaza

Job Title: General Manager

I joined the healthcare industry as I am extremely passionate about delivering exceptional person-centred care to our residents and the highest standards of care. I joined in 2010 as a reminiscence coordinator, worked my way up to be the Assisted Living Coordinator and now I am a Deputy Manager here, supporting and leading the fantastic team of staff, working alongside residents and relatives. It is rewarding to see our principles of service being put into action daily, Enabling Freedom of choice and involving friends and family, celebrating Individuality, Nurturing the spirit, Encouraging Independence and Preserving Dignity.


Tracy

Tracy Moore

Job Title: Client Liaison Manager

I started my role here at Signature at Chorleywood in November 2019 and it has been the best decision I ever made. I absolutely love seeing the difference we can make in people’s lives, just so rewarding.


I am here to provide support to families and residents throughout the process from the initial enquiry through to moving into our community. My favourite part of my role is talking to the residents and their families, plus seeing all the residents enjoying the entertainment and the activities – when they smile, I smile.


Priscilla

Priscilla Nyamarebvu

Job Title: Dementia Care Manager

My journey in health care started in Domiciliary Care where I worked for a few years before I transitioned to Residential Care. I started my role at Signature at Chorleywood in 2009 as a Senior Care Assistant in the Reminiscence neighbourhood. As Dementia Care Manager my passion is to ensure my team and I strive to provide the highest quality of dementia care to our residents, giving our residents and their families memories to treasure as we go through this journey together. I want our relatives to have peace of mind as they are reassured that their loved ones are in safe hands. It is rewarding when I see the difference we are making in both the resident and their families' lives. Above all, I believe that we are on this journey together.


Tracy

Tracy Done

Job Title: Assisted Living Co-ordinator

My journey started in October 2008 when I walked through the doors for an interview as an Senior Care Assistant, I was met by the smiling welcoming face of one of our Concierge, the atmosphere was so friendly and welcoming I thought yes I can see myself being happy here, that was 12 years ago. I am now the Assisted Living Coordinator and work with a great team of Carers who are equally as passionate about the care they provide for our residents. My passion has always been to provide quality care for our residents. Creating a relationship of trust and being available to talk through any concerns or worries with both our residents and their loved ones is a priority for me.


Patrick

Patrick Maher

Job Title: Acitivities Coordinator

I began working here in 2007. I am very passionate about the care we provide for all our residents. It is incredibly rewarding and I am privileged to be working with an outstanding team. I hope to be working here for many years to come and sharing lots more happy times with the residents, their families and the team.


Elaine

Elaine McHale

Job Title: Business Office Coordinator

I joined the team here in August 2008. In my role as Business Office Coordinator, I am here to help both staff and residents. The team share the common goal of ensuring our residents and team member's time with us is as good as it can be.


Steve

Steve Williams

Job Title: Hospitality Manger

Joined: 2022

I have an extensive background in premium pubs and restaurants which has transposed well in my recent move to Signature, ensuring we bring a premium yet relaxed feel to the service and food at Chorleywood. I have established a rapid love of the care sector, I enjoy bonding with all our residents and making sure they are looked after in every way. The team here at Chorleywood are amazing, we truly care for our residents and colleagues. It really is a lovely place to be!


Oana

Oana Stefanescu

Job Title: Head Of Housekeeping

Joined: 2020

Since 2010 I have been a Housekeeping Manager at big-brand hotels. I am very proud to say that I joined Signature in 2020 and nowhere I have worked is as good as Signature, the best decision I ever made. I have a great and dedicated team which I am very proud of and we are working very hard to offer the highest standards of cleanliness to keep the community clean, and tidy and everyone safe from infections. To wake up every morning with a smile on your face because you know you are going not to work but to your second home where our residents become our family.