Tenterden House Care Home

Lye Lane, Bricket Wood, St Albans AL2 3TN
Submit a Review
9.8 76 Reviews
  • Tenterden House Care Home, St Albans
Tenterden House provides long and short-stay residential and nursing care. From Parkinson’s, cerebral palsy, MS and other complex and long term conditions, Tenterden House offers care for older people with a wide range of care needs.

Set in 13-acres of beautiful gardens, the home has been skilfully converted to meet residents’ needs without sacrificing any of its Victorian charm. The home offers a warm and homely environment. The home benefits from lots of communal space, indoor and outside space for residents and relatives to enjoy.

Care packages are regularly assessed for developing needs and tailored to palliative, convalescence and respite needs. Working closely with the local hospital, the home also offers a rehabilitation pathway to help improve mobility and independence with visiting occupational therapists and physiotherapists.

They go the extra mile to help residents enjoy their time here. From helping a resident who previously had a stroke to complete a marathon, to putting on social events with their neighbouring Bupa care home, Allington Court.

There’s a real sense of community at the home. The staff work to discover what residents enjoy doing and the home's social calendar is organised around those interests.

Follow the home on Facebook to find out more about the great things that go on day to day, search 'Bupa UK Tenterdon House and Allington Court'.

Show Tenterden House Care Home on the Map

Care Provided by Tenterden House Care Home

  • Primary Care Categories
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Younger Adults
  • Care Types Provided
  • Nursing Care
  • Residential Care
  • For a maximum of 40 Service Users
  • Privately Owned
  • Care Offered
  • Cancer Care
  • Cerebral Palsy
  • Epilepsy
  • Head/Brain Injury
  • Hearing Impairment
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Neuropathic
  • Orthopaedic
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Physiotherapy

Good to Know

  • Person in charge
  • Vijo Martin (Home Manager)
  • Admission Criteria
    • Ages 18+
  • Room Information
    • Single Rooms (40)
  • Care Home Design/Build
    • Purpose Built: No

Funding & Fees Guide for Tenterden House Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding

  • Pricing is subject to an assessment of care needs and the room chosen. There’s no need for your loved one to have Bupa health insurance, our Care Home is open to everyone. Please contact us for more information.

Facilities

  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • The home is open to admissions. The home is open to everyone no need for your loved one to have Bupa health insurance. The home is based in the historic market town of St Albans, home to the popular St Albans Cathedral lots of countryside close by and visiting loved ones can get to the home easily from the M25.


  • Parking

  • On-site parking available.


Tenterden House Care Home Reviews (76)

Total of 76, showing 1-20
9.8

Tenterden House Care Home has a Review Score of 9.8 (9.765) out of 10, based on 13 reviews in the last 2 years. Over all time Tenterden House Care Home has 76 reviews.

Overall Experience

  • 56
  • 19
  • 1
  • 0
  • 0

Date Published

76
7
8
13
63

Review from P B (Daughter of Resident) published on 12 March 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum was placed at Tenterden House after a 6 week stay in hospital. From the moment she arrived, she was made to feel comfortable and at home. We as a family were taken very good care of when visiting mum. The staff were excellent, very thoughtful, respectful and caring. Thank you all.

Reply from Lisa Henderson, Customer Care Advisor at Tenterden House Care Home

Thank you for your feedback. We are very happy to hear you can feel at ease with your Mum in our care. It is always nice to hear from family members feeling like their loved one is cared for and looked after. We hope to continue providing your loved one with the best possible care.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from S F (Daughter of Resident) published on 3 March 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Lovely bedroom facing the garden - so good bright outlook. Food excellent and options for family to join for Sunday lunch at an extra cost - which was very tasty and plentiful. Staff very friendly. Attentive chef and kitchen staff - very accommodating to individual needs - vaied menu. Nursing staff
professional and caring.

Reply from Lisa Henderson, Customer Care Advisor at Tenterden House Care Home

Thank you for your lovely review. It is great to hear that you can join your loved one for Sunday lunch and you enjoyed the food at Tenterden House care home. It is always nice to hear words like "professional" and "caring" being used to describe our nursing staff. We hope to continue providing your loved one with the best possible care.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Jonathan S (Son of Resident) published on 18 February 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Tenterden House were looking after my father from May 2024 to January 2025 (father passed away 26/1/25). He was very comfortable and happy at the home and all the carers and staff treated him with care and dignity at all times. We felt we formed some lovely relationships with the staff during this time,
and would highly recommend Tenterden House.

Reply from Maria Ricketts, Customer Care Adviser at Tenterden House Care Home

Thank you for your kind words. We are saddened to hear about your loss. It is always nice to hear from family members feeling like their loved one is cared for and looked after. Hopefully you will go away from this feeling like your loved one received the best possible care.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from K J (Relative of Resident) published on 13 February 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff from all departments looked after Nanny so well, from day one until she passed away. Great team and always been involved. She was always looking clean and comfortable when we visited. Thank you to all for the great support for us and Nanny.

Reply from Fran Donno, Customer Service Adviser at Tenterden House Care Home

Thank you for taking the time to leave us your kind comments. We are glad to help you and your family through such a difficult time and we are saddened to hear about your loss. We are glad that we were able to support you through these times and it is lovely to hear that your Nanny was looked after and cared for well. Hopefully you will go away from this feeling like your loved one received the best possible care.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from K F (Respite Resident) published on 24 December 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent carers who always treated me with dignity. Good food.

Reply from David Mclean, Customer Service Adviser at Tenterden House Care Home

Thank you for taking the time to leave your review. We are very happy to hear you felt at ease in our care during your stay. Thank you for choosing Tenterden House for your stay.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from R H (Son-in-law of Resident) published on 3 October 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother-in-law has been at Tenterden House for over 9 years. She is happy and well looked after and it is a great comfort to us knowing she is in such a safe and caring environment.

Reply from Fran Donno, Customer Service Adviser at Tenterden House Care Home

We appreciate you taking the time to leave us your comments. We are so pleased to hear that you can feel at ease, knowing that your mother-in-law is still receiving high standards of care and support. It is always nice to hear words like "Safe" and "Caring" being used to describe the environment at Tenterden House Care Home. If there is anything we can do to make your Mother In Law's stay as comfortable as possible, please do let us know.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from K S (Resident) published on 27 September 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I find the staff look after me well. The room is tidy and clean. The meals are very good and I am not forced to eat anything I don't like.

Reply from Rosie Smith, Customer Advisor at Tenterden House Care Home

Hello and thank you for taking the time to write the staff at Tenterden House Care Home a review. We are thrilled everything is up to your standards so far and hope you continue to enjoy your stay!


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Santa G (Daughter of Resident) published on 19 September 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I was recommended for my mother to be a resident in Tenterden House, and I am so pleased that I accepted the advice. It is a well-run care home with plenty of staff who are well-trained. The care home is kept spotlessly clean, my mother's room is a nice size, and the home feels 'homely'. The food is
really good, a variety of meals, and plenty of activities to keep everyone stimulated. Overall, my mother is looked after well. Thank you, Tenterden House, and I would definitely recommend them.

Reply from Maria Ricketts, Customer Care Adviser at Tenterden House Care Home

Thank you for your kind words. We are very happy to hear you can feel at ease with your mum in our care. We hope to continue providing your loved one with the best possible care.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Jeff G (Son of Resident) published on 23 February 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Our mother was given the best care we could ever have asked for. Her every need was catered for on the physical and emotional level. The team was clearly dedicated and reflected a deep love and compassion for her. We were given detailed reports on her condition every day. My sister, who visited our
mother daily, was always greeted with a smiling face and all her queries answered to her satisfaction. It was heartening to know that our mother's last weeks were spent in such a caring and supportive environment.

Reply from Fran Donno, Customer Service Adviser at Tenterden House Care Home

Thank you for your lovely review. We are glad to have helped you and your family through such a difficult time and it is nice to hear that you were kept up to date with how your mother was doing. We are so pleased to hear that you had a positive experience and hopefully, you will go away from this feeling like your loved one received the best possible care.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Rosie M (Daughter of Resident) published on 29 January 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum is treated very well by all the staff and they try and include her in activities but she is not really interested in the games/television but does take part in a few things.
No real problems, though sometimes the bed laundry is a bit hit-and-miss. Overall, Mum is quite happy here and feels safe.

Reply from David Mclean, Customer Service Adviser at Tenterden House Care Home

Thank you for your lovely review. We are very happy to hear you can feel at ease with your mum in our care and we hope you all feel like a part of our Tenterden House Care Home family. We will discuss your feedback to help them continually improve our service. Please let us know if there is anything we can do to make her stay as comfortable as possible.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from S I (Husband of Resident) published on 31 August 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My wife was with Tenterden House Care Home for five weeks (following hospital discharge) and she passed away there. She was cared for gently and respectfully and looked after by the nurses and Tenterden's GP. As a family after the initial settling in we felt supported and listened to, and on the day
she passed away the home made space for the family to visit and we felt cared for, and our needs accommodated. Thank you Tenterden House.

Reply from Fran Donno, Customer Service Adviser at Tenterden House Care Home

We appreciate you taking the time to leave us your kind words. We are glad to help you and your family through such a difficult time and we are saddened to hear about your loss. Thank you for choosing Tenterden House for your stay.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Linda R (Daughter of Resident) published on 22 August 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff couldn't have been more kind and caring. It was lovely to see the same staff all the time to get to know their names so that Mum was able to build a relationship with them. Following the recent refurbishment the decor and furniture were beautiful, felt like a really good hotel.

Reply from David Mclean, Customer Service Adviser at Tenterden House Care Home

Thank you for your kind words. It is always nice to hear words like “kind” and “caring” being used to describe our care. We are very happy to hear you can feel at ease with your mum in our care. We hope to continue providing your loved one with the best possible care and we look forward to seeing you again soon.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from M P (Daughter of Resident) published on 20 May 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The care is second to none. Our mum was so well looked after - she was involved in the care. The food she received was tailored to her swallowing needs and was appetising and nourishing. She participated in activities both in the activities room and also whilst in her own room, of her choice. She loved
live music and Tenterden House has an excellent range of singers and musicians of all genres who entertain the residents.
Mum also participated in the monthly church service and also took part in Christian services, local clergy do a great job to include residents with their liturgy and seasonal focus. This was really important for her and also for us.
Mum passed away recently when she had a second severe stroke. She was able to receive end-of-life care at Tenterden House and we were so grateful that this was possible in what was her home. We were also so very well supported as a family. Thank you.

Reply from David Mclean, Customer Service Adviser at Tenterden House Care Home

Thank you for your lovely review. We are saddened to hear about your loss. We were happy to help you and your family through such a difficult time. We hope Tenterden House Care Home did everything possible during her stay to make her as comfortable as possible. It is always nice to hear from family members feeling like their loved one is cared for and looked after. Hopefully, you will go away from this feeling like your loved one received the best possible care.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from J H (Sister of Resident) published on 8 February 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff work well with my sister, advising and helping her while respecting her independence. As she has learning difficulties this can take time and I appreciate the patience of the staff. My sister's physical and mental health has improved a lot since she has been there.

Reply from Alison Horridge, Customer Advisor on behalf of the team at Tenterden House Care Home

Thank you for your feedback. We are so happy that we are able to provide the support and environment your sster requires to maintain her independence. Thank you for choosing us for her care.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Anthony S (Nephew of Resident) published on 8 February 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent staff coping with a difficult job they work tirelessly
After nearly 4 years of having to look after my bed bound Aunt she is always clean and greatly cared for, I have recommended Tenterden house many times and will continue to to do so

Reply from Alison Horridge, Customer Advisor on behalf of the team at Tenterden House Care Home

Thank you for your kind review and for your recommendation.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from D W (Resident) published on 8 December 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am more than happy here. I get on well with the residents and staff. My experience of Tenterden House - I am more than satisfied with the care and support given to me. The staff are kind and helpful.

Reply from Alison Horridge, Customer Advisor on behalf of the team at Tenterden House Care Home

Thank you for your feedback. We are so glad to hear that you are happy in our care.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Ivan P (Brother of Resident) published on 11 November 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My sister has been a resident for many years and the staff are very attentive to her many needs and spend a lot of time keeping her entertained. They are also very kind when I bring my elderly mother to visit.

Reply from David Mclean, Customer Service Adviser at Tenterden House Care Home

Thank you for your kind words. It is always nice to hear from family members feeling like their loved one is cared for and looked after. Please let us know if there is anything we can do to make her stay as comfortable as possible. Thank you for choosing Tenterden House for your sister's stay.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Ian W (Son of Resident) published on 7 November 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad has only been at Tenterden House one week and has settled in very well and finds all the staff friendly and helpful.

Reply from Rebecca Kellegher, Customer Service Adviser at Tenterden House Care Home

Thank you for taking the time to leave your review. We are very happy to hear you feel at ease with your Dad in our care. Thank you for choosing Tenterden House.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Lisa N (Sister of Resident) published on 27 October 2022
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Overall, I am pleased with our sister's care. I would like to see more carers in the home. However, I do understand that staffing issues are a problem. I also think that the sizes of the room could be bigger.

Reply from David Mclean, Customer Service Adviser at Tenterden House Care Home

Thank you for taking the time to leave your kind review. We are very happy to hear you can feel at ease with your sister in our care. We will discuss your feedback with the home's manager to help them to continually improve their service. Please let us know if there is anything we can do to make your sister's stay as comfortable as possible.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Alice B (Daughter of Resident) published on 27 October 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has now spent several months at the care home and in that time has received the best medical care as well as personal and well-being care to support her needs. The staff go out of their way to ensure that she is comfortable and included in all decisions about her care. Where Mum has had to make
hospital or clinic visits, it is so reassuring to know that even transport arrangements can be made on her behalf to ensure that these run smoothly. Moving into a care home has been a major life change for Mum but I am very grateful that I know that she is in the very best of hands.

Reply from David Mclean, Customer Service Adviser at Tenterden House Care Home

Thank you for your lovely review. We hope Tenterden House care home did everything to make the transition as easy as possible. It is always nice to hear from family members feeling like their loved one is cared for and looked after. Thank you for choosing our care home for your stay and we are looking forward to seeing you again soon.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Current Review Score: 9.8 (9.765)

Overview of Review Score

The Review Score of 9.8 (9.765) out of 10 for Tenterden House Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 13 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 13 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.765 for Tenterden House Care Home is calculated as follows: ( (115 Excellents x 5) + (33 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 149 Ratings = 4.765

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Tenterden House Care Home is based on 13 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 40 registered maximum number of service users is 8, which has been reached with 13 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 20 Mar 2018

Overall
Outstanding

  • Caring

    Outstanding

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Outstanding

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

2 Bed Vacancies

posted 25 Feb 2025

Spacious rooms available for nursing and residential care – long and short stay care available. All rooms are tastefully decorated, some overlooking the home’s attractive gardens. Residents can bring items from home such as ornaments, photos and small items of furniture to make more homely.


Awards / Recognitions (0)

Loading

Loading

Loading

Loading

Loading

Loading

Loading events

Meet the Team (0)

There are no Team Members posted yet

Frequently Asked Questions about Tenterden House Care Home

What types of Care is Tenterden House Care Home registered for?

Older Person Care, Respite Care, Physical Disability & Younger Adults are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Tenterden House Care Home provide?

Palliative Care, Day Care, Convalescent Care, Physiotherapy, Own GP if required & End of Life Care are other types of care provided.

How many Rooms does Tenterden House Care Home have?

There are 40 Single Rooms.

What are the Facilities & Services at Tenterden House Care Home?

Own Furniture if required, Pet Friendly (or by arrangement), Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Residents Kitchenette, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Tenterden House Care Home to the centre of St Albans?

2.8 mile(s) as the crow flies, distance by road may be significantly further.