Tenterden House Care Home

Lye Lane, Bricket Wood, St Albans AL2 3TN
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9.8 76 Reviews
Tenterden House provides long and short-stay residential and nursing care. From Parkinson’s, cerebral palsy, MS and other complex and long term conditions, Tenterden House offers care for older people with a wide range of care needs.

Set in 13-acres of beautiful gardens, the home has been skilfully converted to meet residents’ needs without sacrificing any of its Victorian charm. The home offers a warm and homely environment. The home benefits from lots of communal space, indoor and outside space for residents and relatives to enjoy.

Care packages are regularly assessed for developing needs and tailored to palliative, convalescence and respite needs. Working closely with the local hospital, the home also offers a rehabilitation pathway to help improve mobility and independence with visiting occupational therapists and physiotherapists.

They go the extra mile to help residents enjoy their time here. From helping a resident who previously had a stroke to complete a marathon, to putting on social events with their neighbouring Bupa care home, Allington Court.

There’s a real sense of community at the home. The staff work to discover what residents enjoy doing and the home's social calendar is organised around those interests.

Follow the home on Facebook to find out more about the great things that go on day to day, search 'Bupa UK Tenterdon House and Allington Court'.
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Care Provided by Tenterden House Care Home

  • Primary Care Categories
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Younger Adults
  • Care Types Provided
  • Nursing Care
  • Residential Care
  • For a maximum of 40 Service Users
  • Privately Owned
  • Care Offered
  • Cancer Care
  • Cerebral Palsy
  • Epilepsy
  • Head/Brain Injury
  • Hearing Impairment
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Neuropathic
  • Orthopaedic
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Physiotherapy

Good to Know

  • Person in charge
  • Vijo Martin (Home Manager)
  • Admission Criteria
    • Ages 18+
  • Room Information
    • Single Rooms (40)
  • Care Home Design/Build
    • Purpose Built: No

Funding & Fees Guide for Tenterden House Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding

  • Pricing is subject to an assessment of care needs and the room chosen. There’s no need for your loved one to have Bupa health insurance, our Care Home is open to everyone. Please contact us for more information.

Facilities

  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • The home is open to admissions. The home is open to everyone no need for your loved one to have Bupa health insurance. The home is based in the historic market town of St Albans, home to the popular St Albans Cathedral lots of countryside close by and visiting loved ones can get to the home easily from the M25.


  • Parking

  • On-site parking available.


Tenterden House Care Home Reviews (76)

Total of 76, showing 21-40
9.8

Tenterden House Care Home has a Review Score of 9.8 (9.765) out of 10, based on 13 reviews in the last 2 years. Over all time Tenterden House Care Home has 76 reviews.

Overall Experience

  • 56
  • 19
  • 1
  • 0
  • 0

Date Published

76
5
8
13
63

Review from Jaclyn N (Daughter of Resident) published on 27 October 2022
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Staff that care for my father seem to genuinely care. My father is happy and always seems happy when the team come into his room. Arrival at the care home is often met with staff who, I feel, are frustrated to be on door duty (based on their demeanor when they greet you).

Reply from David Mclean, Customer Service Adviser at Tenterden House Care Home

Thank you for your kind words. We are very happy to hear your father feels at ease in our care. We will discuss your feedback with the homes manager to help them continually improve their service. Please let us know if there is anything we can do to make father's stay as comfortable as possible.


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Review from M M (Resident) published on 20 October 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I would like to thank Tenterden House Care Home for the lovely party I had for my 101 birthday with my family and friends. The staff were very good, everyone was very good to make sure I had a lovely day. I would highly recommend my family and friends to come live in this home.

Reply from Alison Horridge, Customer Advisor on behalf of the team at Tenterden House Care Home

Thank you for your feedback. We are so happy that you enjoyed your very special birthday party. Thank you for your recommendation.


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Review from Gary C (Son of Resident) published on 22 August 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I came to Tenterden House Care Home to have an overview the day before my mother was due to arrive and felt very content with the establishment from the moment I arrived. This was reinforced with each member of staff I met and continues to do so. The home reminds me of a hotel we use in Devon and return
to regularly. My mother is very, very content here and I am very reassured by this and it puts my mind at rest.

Reply from David Mclean, Customer Service Adviser at Tenterden House Care Home

Thank you for your kind words. We hope Tenterden House care home did everything possible to make the transition as easy as possible. Please let us know if there is anything we can do to make mother's stay as comfortable as possible and we look forward to seeing you again.


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Review from O N (Respite Resident) published on 18 August 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

It's the best care home for my recovery I've been in over the past year. Pity management and certain medical staff do not listen to residents' remarks - very frustrating when one is still switched on like myself! I do not like having agency staff, much prefer the professional staff, they know what they
are doing. The chefs here are very good and listen to your comments. The entertainment care lady is excellent.

Reply from Alison Horridge, Customer Advisor on behalf of the team at Tenterden House Care Home

Thank you for your feedback, I will certainly pass your comments on to the management team. We are glad that you enjoyed the food our chefs provided and the activities available while you were with us. Thank you for choosing us for your care.


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Review from P S (Wife of Resident) published on 16 August 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

When I visit my husband in your care home, I am always made welcome. All staff are very friendly and helpful, my husband is very well cared for and is happy there, so that pleases me. My children also enjoy visiting their dad there. All in all Tenterden House suits us all very well.

Reply from Alison Horridge, Customer Advisor on behalf of the team at Tenterden House Care Home

Thank you for taking the time to leave us a review. It is so nice to hear you describe our staff as friendly and helpful. Thank you for choosing us to care for your Husband.


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Review from J D (Daughter of Resident) published on 15 August 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

What can I say to adequately articulate the appreciation and warmth that I feel for all of the staff at this care home? They are meticulous with the attention to detail to meet a service user's needs, they put the service user at the heart of every decision they thoughtfully take. The care and compassion
that our father has been shown by all here is just as one would hope for. I cannot praise this care home enough. I thank them deeply for the reassurance that they have given us as a family that our father is in excellent care. Due to his condition, they have kindly allowed us to visit outside of the core visiting hours too. We cannot thank them enough, ever.

Reply from Alison Horridge, Customer Advisor on behalf of the team at Tenterden House Care Home

Thank you for your kind words. We are so happy that you are at ease with your Father in our care at Tenterden House and that you feel his care is excellent. Thank you again for taking the time to leave us your review.


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Review from Phill P (Son of Resident) published on 2 August 2022
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

The staff are the best you could wish for. They are polite, professional and caring.
Over the last few months, the quality of food seems to have dropped a little. It would be nice if there was a review of the dishes that are served and some new dishes put on the BUPA menu or let the chef have free
reign of what they cook a few times a week.

Reply from David Mclean, Customer Service Adviser at Tenterden House Care Home

Thank you for your feedback. It is always nice to hear words like "polite, professional and caring" to describe our staff. In regards to the menu, we will discuss your feedback with the home's manager to help them continually improve their service.


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Review from Elizabeth B (Resident) published on 29 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Our refurbishment, which took place earlier this year, reflects great credit on all concerned in the work. I'm very happy with my room in its refurbished state. The bed and curtains get a special mention. I'd also like to thank our staff for the way they kept everything going during the refurbishing
and the management for their caring oversight.

Reply from Alison Horridge, Customer Advisor on behalf of the team at Tenterden House Care Home

Thank you for your feedback, we are very happy to hear that you like the new look and that it wasn't too disruptive for you whilst the work was being done.


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Review from J S (Friend of Resident) published on 1 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Continues to be attentive and caring.

Reply from Amanda Barnes, Customer Service Adviser at Tenterden House Care Home

We appreciate you taking the time to leave us your comments, It is lovely to hear that you find us attentive and caring in our home.


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Review from D M (Sister of Resident) published on 31 May 2022
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My sister had a life-changing stroke just one week into lockdown at the age of 64. The carers are so lovely, and despite the difficulties we have faced during Covid, we are confident that she is being well looked after. There are some very special individuals, who we, as her family, trust and are so
grateful to.

Reply from Amanda Barnes, Customer Service Adviser at Tenterden House Care Home

We appreciate you taking the time to leave us your comments. It is lovely to hear that you feel your sister is well cared for in our home. Thank you for choosing Tenterden House for your sister's stay.


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Review from Sharon S (Daughter of Resident) published on 19 May 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been a resident at Tenterden House since 31/12/2021. She settled in very well and has never asked to return to her own home. All members of staff are very attentive and caring, are very pleasant and always on hand to ensure she is comfortable and cared for. It is a great relief to the
family to know she is happy and being well looked after. Tenterden House is not a large home, making it a much more personal environment, and I would recommend it to anyone who is looking for a safe and happy home for a loved one.

Reply from Amanda Barnes, Customer Service Adviser at Tenterden House Care Home

We appreciate you taking the time to leave us your comments, It is lovely to hear that your Mother has settled in well at our home and that you feel she is cared for well. Please let us know if there is anything we can do to make your Mother's stay as comfortable as possible.


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Review from Sophie B (Daughter of Resident) published on 1 March 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent care home with warm, caring staff. I was so impressed with how well they looked after my father.

Reply from Amanda Barnes, Customer Service Adviser at Tenterden House Care Home

We appreciate you taking the time to leave us your comments, It is lovely to hear that you feel that your father has been well looked after. Thank you for choosing Tenterden House for your father's stay.


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Review from S M (Daughter of Resident) published on 22 December 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Happy with the care home. The only thing I would like to mention is communication problems. You tell one person and they don't pass on the message.

Reply from Alison Horridge, Customer Advisor on behalf of the team at Tenterden House Care Home

Thank you for your feedback, we will certainly pass this on to the manager. Please let us know if there is anything further we can do. Thank you.


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Review from D B (Resident) assisted by family/friend published on 20 December 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

I'm very impressed by the standard of care given by the staff. My condition leaves me more isolated than I would like.

Reply from Amanda Barnes, Customer Service Adviser at Tenterden House Care Home

We appreciate you taking the time to leave us your comments, We are happy to hear that you are happy with our care, Please let us know if there is anything we can do to make your stay as comfortable as possible.


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Review from Maureen T (Resident) published on 20 December 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Everybody has been very kind and looked after me in the nicest way. I have been here for six years.

Reply from Amanda Barnes, Customer Service Adviser at Tenterden House Care Home

We appreciate you taking the time to leave us your comments. It is nice to hear that you feel well cared for in our home in the six years you have been with us. Thank you for choosing Tenterden House for your stay.


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Review from Paul D (Son of Resident) published on 13 December 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I feel this review has been long overdue. My mother has been a resident in Tenterden House since July 2021 following receipt of a terminal diagnosis. As you are aware, I do not reside on the mainland and was not familiar with the processes or systems involved from the outset, therefore, I found all
communication with Tenterden helpful. My mother has received excellent care and attention, given her complex needs. I have found all staff extremely caring and accommodating at a very difficult time for all of us. Most importantly for me, as her son, is her response and facial expression when staff enter her room. I find this reassuring and it is a great comfort for her family and friends. Thanks to everyone in Tenterden House and have a peaceful and safe Christmas.

Reply from Alison Horridge, Customer Advisor on behalf of the team at Tenterden House Care Home

Thank you for your lovely review. We are glad to hear that you found the advice and support helpful when making the decision to move your Mother to Tenterden House. Thank you again for your kind words.


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Review from Amanda S (Daughter of Resident) published on 15 October 2021
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My elderly mum became a resident at Tenterden House approximately 12 months ago. It was an uncertain time for my mum, not least because of Covid but the staff did their utmost to reassure my mum and settle her in to start a new phase in her life with their patience and care. The staff I have had dealings
with have been professional and dedicated and my mum is happy and settled. She enjoys the activities and social side of Tenterden House and most of her needs are catered for. Don’t think she would want to leave now.

Reply from Alison Horridge, Customer Advisor on behalf of the team at Tenterden House Care Home

Thank you for taking the time to leave your review. We are glad to hear that your mum is happy and settled in our care at Tenterden House and that she enjoys the social opportunities we provide. Thank you again for your feedback.


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Review from Gill F (Daughter of Resident) published on 8 September 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum is very well cared for and staff know her needs so well. They have managed, over several months to get Mum eating again, even if it is only a small amount. A great deal of care has been shown to us, her family, too. The home is always very clean and tidy. Visiting in covid times has been well organised.

Reply from Amanda Barnes, Customer Service Adviser at Tenterden House Care Home

Thank you for taking the time to leave your review. It is lovely to hear that you feel Mum is well cared for and that she is now managing to eat more. We hope to continue providing your Mum with the best possible care.


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Review from J P (Resident) published on 4 August 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

When God created angels he used what the carers are - Thoughtful, helpful and friendly with hearts of gold. The variety of food is really good and I like that I can choose what I want. The activities are good. They try to give a varied list but some other people don't like change. A lot of new activities
are happening. I only like some of them but they cater for everyone here. Management always talk to us and rooms are cleaned thoroughly.

Reply from Amanda Barnes, Customer Service Adviser at Tenterden House Care Home

We appreciate you taking the time to leave us your comments. It is lovely to hear that you are happy in our care home, It is always nice to hear words like “Thoughtful” and “Helpful” being used to describe our care. Please let us know if there is anything else we can do to make your stay more comfortable.


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Review from C S (Resident) published on 3 August 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I really am spoilt for choice. I have everything I could want. I have a choice of food and activities. The home itself is cleaned by some really lovely ladies and nothing is ever too much trouble for them. The care staff take their time and feel as though they give us everything they have. I commend
them. I couldn't do the job they do.

Reply from Amanda Barnes, Customer Service Adviser at Tenterden House Care Home

Thank you for taking the time to leave your review. It is lovely to hear that you are enjoying your stay with us. Please let us know if there is anything more we can do to make your stay more comfortable with us.


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Current Review Score: 9.8 (9.765)

Overview of Review Score

The Review Score of 9.8 (9.765) out of 10 for Tenterden House Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 13 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 13 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.765 for Tenterden House Care Home is calculated as follows: ( (115 Excellents x 5) + (33 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 149 Ratings = 4.765

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Tenterden House Care Home is based on 13 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 40 registered maximum number of service users is 8, which has been reached with 13 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 20 Mar 2018

Overall
Outstanding

  • Caring

    Outstanding

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Outstanding

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

2 Bed Vacancies

posted 25 Mar 2025

Spacious rooms available for nursing and residential care – long and short stay care available. All rooms are tastefully decorated, some overlooking the home’s attractive gardens. Residents can bring items from home such as ornaments, photos and small items of furniture to make more homely.


Awards / Recognitions (7)

Top 20 Large Care Home Groups 2025

Recipient: Bupa Care Homes

Date: Friday 31 Jan 2025 More details

Top 20 Large Care Home Groups 2023

Recipient: Bupa Care Homes

Date: Tuesday 28 Feb 2023 More details

Top 20 Large Care Home Groups 2022

Recipient: Bupa Care Homes

Date: Thursday 30 Jun 2022 More details

News (14) & Events (0)

News

Upcoming Events

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