Tenterden House Care Home

Lye Lane, Bricket Wood, St Albans AL2 3TN
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9.8 76 Reviews
Tenterden House provides long and short-stay residential and nursing care. From Parkinson’s, cerebral palsy, MS and other complex and long term conditions, Tenterden House offers care for older people with a wide range of care needs.

Set in 13-acres of beautiful gardens, the home has been skilfully converted to meet residents’ needs without sacrificing any of its Victorian charm. The home offers a warm and homely environment. The home benefits from lots of communal space, indoor and outside space for residents and relatives to enjoy.

Care packages are regularly assessed for developing needs and tailored to palliative, convalescence and respite needs. Working closely with the local hospital, the home also offers a rehabilitation pathway to help improve mobility and independence with visiting occupational therapists and physiotherapists.

They go the extra mile to help residents enjoy their time here. From helping a resident who previously had a stroke to complete a marathon, to putting on social events with their neighbouring Bupa care home, Allington Court.

There’s a real sense of community at the home. The staff work to discover what residents enjoy doing and the home's social calendar is organised around those interests.

Follow the home on Facebook to find out more about the great things that go on day to day, search 'Bupa UK Tenterdon House and Allington Court'.
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Care Provided by Tenterden House Care Home

  • Primary Care Categories
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Younger Adults
  • Care Types Provided
  • Nursing Care
  • Residential Care
  • For a maximum of 40 Service Users
  • Privately Owned
  • Care Offered
  • Cancer Care
  • Cerebral Palsy
  • Epilepsy
  • Head/Brain Injury
  • Hearing Impairment
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Neuropathic
  • Orthopaedic
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Physiotherapy

Good to Know

  • Person in charge
  • Vijo Martin (Home Manager)
  • Admission Criteria
    • Ages 18+
  • Room Information
    • Single Rooms (40)
  • Care Home Design/Build
    • Purpose Built: No

Funding & Fees Guide for Tenterden House Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding

  • Pricing is subject to an assessment of care needs and the room chosen. There’s no need for your loved one to have Bupa health insurance, our Care Home is open to everyone. Please contact us for more information.

Facilities

  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • The home is open to admissions. The home is open to everyone no need for your loved one to have Bupa health insurance. The home is based in the historic market town of St Albans, home to the popular St Albans Cathedral lots of countryside close by and visiting loved ones can get to the home easily from the M25.


  • Parking

  • On-site parking available.


Tenterden House Care Home Reviews (76)

Total of 76, showing 41-60
9.8

Tenterden House Care Home has a Review Score of 9.8 (9.765) out of 10, based on 13 reviews in the last 2 years. Over all time Tenterden House Care Home has 76 reviews.

Overall Experience

  • 56
  • 19
  • 1
  • 0
  • 0

Date Published

76
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8
13
63

Review from James F (Nephew of Resident) published on 30 July 2021
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

We have asked for a monthly update on my Aunt's condition - it rarely happens. When we phone to enquire, we never get anyone who is able to tell us, as there always seems to be endless meetings or leave. Even an email would suffice as we are still not able to visit because of the pandemic.

Reply from Alison Horridge, Customer Advisor on behalf of the team at Tenterden House Care Home

Thank you for your feedback and for bringing this to our attention. I have passed your comments on to the home manager who will be in touch to discuss this with you further.


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Review from C B (Resident) published on 16 July 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been ill and the staff always help me. I like the meals - it's always something nice. I have a clean room and the music we get is good. Good job everyone. Thank you so, so much.

Reply from Amanda Barnes, Customer Service Adviser at Tenterden House Care Home

We appreciate you taking the time to leave us your comments. We are sorry to hear that you have been ill but it is nice to hear that you feel the staff are attentive. Please let us know if there is anything we can do to make your stay as comfortable as possible.


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Review from E M (Resident) published on 16 July 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My experience at Tenterden House has been nothing but excellent. The staff and Management are very helpful and dedicated. They seem to find nothing too much trouble. Our meals are amazing and tasty we get to choose what we want and I think that is important. I do not tend to go to Activities as I prefer
to be alone but the planner I get given shows a thought out planner with such a variety. I am glad to call this place home.

Reply from Amanda Barnes, Customer Service Adviser at Tenterden House Care Home

Thank you for taking the time to leave your review. It is always nice to hear that our staff are helpful and dedicated. We are happy to hear you feel like a part of our Tenterden House family. Please let us know if there is anything more we can do to make your stay more comfortable.


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Review from Elizabeth B (Resident) published on 29 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

At Tenterden House, the management and staff are always looking out for ways to help and the building has a lot of character. I have a warm, pleasant room. Meals are tasty and varied. We have an interesting programme of activities, including exercises, quizzes and board games. There's scope for relaxation
in the well cared for garden. I mustn't forget the gifted musicians, who often come to sing and play for us.

Reply from Alison Horridge, Customer Advisor on behalf of the team at Tenterden House Care Home

Thank you for taking the time to leave your review. We are glad to hear that you enjoy the activities and meals that we provide at Tenterden House. We certainly hope to continue to provide you with the best possible care and entertainment. Thank you again.


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Review from John L (Son of Resident) published on 4 March 2021
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

I have been very pleased with the care that my father has received at Tenterden House. He went there shortly before the first lockdown, and he particularly says how good the food is on almost every phone call. He needs some nursing care, and this works well. He also enjoys the entertainment and, more
recently, the home organised a wonderful day of celebrations for his 100th birthday.

Reply from Emily Wilson, Customer Advisor on behalf of the team at Tenterden House Care Home

Thank you so much for your lovely review; we really appreciate receiving your feedback. We are so pleased that your father is enjoying his stay with us at Tenterden House. Happy Belated 100th Birthday to your father from us; how fantastic!


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Review from C B (Respite Resident) published on 4 March 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

All of the staff at the home are excellent. The nurses, carers and management are helpful and will always try to help me with any worries I have. They will always help to try to solve problems for you.

Reply from Melanie Cope, Customer Service Adviser at Tenterden House Care Home

Thank you for taking the time to leave such a lovely review; we really appreciate your kind words.


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Review from L L (Daughter of Resident) published on 1 July 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I found everyone very helpful and friendly and kind. I know my dad is looked after very well and I would like to say thank you to you all for all you do.

Reply from Greta Narbutaityte, Customer Adviser at Tenterden House Care Home

Thank you for your kind words. We are very happy to hear you can feel at ease with your father in our care.


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Review from A C (Resident) published on 7 January 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Highly recommend the home to family and friends.

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Review from D J (Resident) published on 6 January 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Happy with the service.

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Review from Peter M (Husband of Resident) published on 10 June 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Management very approachable and all staff very kind and dedicated.
Tenterden House is a beautiful converted Victorian country house set in 3 acres of landscaped grounds.

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Review from A C (Resident) published on 18 February 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Happy and comfortable.

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Review from Rowena D (Resident) published on 15 February 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Activities good, lots to do, distracting from problems. Most care staff good, some not so. Food excellent.

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Review from Anna P (Resident) published on 15 February 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I like the activities and the staff.

Reply from Greta Narbutaityte, Customer Adviser at Tenterden House Care Home

Thank you for taking the time to leave your review. We are pleased to hear about your positive experience and appreciate your comments on our home. We will certainly share your feedback with the home's manager. The Bupa Customer Care Team.


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Review from Heather T (Respite Resident) published on 15 February 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My short stay here has been delightful, everyone who tended me was some of the best I have had the pleasure of meeting. I will miss everybody.

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Review from Mary W (Resident) published on 15 February 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I will recommend this home to family.

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Review from Donald B (Resident) published on 15 February 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I will recommend this home. Very happy.

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Review from Maureen H (Friend of Resident) published on 15 February 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent. Very friendly and helpful.

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Review from Emma W (Daughter of Resident) published on 27 November 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are amazing and very caring and loving - they take such good care of the residents and take the time to get to know them individually. The home is also very beautiful, lovely rooms, stunning grounds. This is a wonderful care home.

Reply from Josephine Gaupholm, Customer Adviser at Tenterden House Care Home

Thank you for your review of Tenterden House Care Home. We are pleased to hear that you have had a positive experience with the home and appreciate your comments regarding the staff being caring and loving. We will share your comments with the home manager. The Bupa Customer Care Team


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Review from D D (Resident) assisted by family/friend published on 19 October 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Happy with the care I receive.

Reply from Josephine Gaupholm, Customer Adviser at Tenterden House Care Home

Thank you for your review of Tenterden House Care Home. We are pleased to hear that you are happy with care you receive. We will share your comments with the home's manager. The Bupa Customer Care Team


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Review from Hetty E (Resident) published on 18 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

It's very good.

Reply from Gabriella Mills, Customer Adviser at Tenterden House Care Home

Thank you for your review. We are pleased to hear that you are having a positive experience of our care home and appreciate your comments. We will share your review with the care home's manager. The Bupa Customer Care Team.


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Current Review Score: 9.8 (9.765)

Overview of Review Score

The Review Score of 9.8 (9.765) out of 10 for Tenterden House Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 13 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 13 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.765 for Tenterden House Care Home is calculated as follows: ( (115 Excellents x 5) + (33 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 149 Ratings = 4.765

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Tenterden House Care Home is based on 13 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 40 registered maximum number of service users is 8, which has been reached with 13 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 20 Mar 2018

Overall
Outstanding

  • Caring

    Outstanding

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Outstanding

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

2 Bed Vacancies

posted 25 Mar 2025

Spacious rooms available for nursing and residential care – long and short stay care available. All rooms are tastefully decorated, some overlooking the home’s attractive gardens. Residents can bring items from home such as ornaments, photos and small items of furniture to make more homely.


Awards / Recognitions (7)

Top 20 Large Care Home Groups 2025

Recipient: Bupa Care Homes

Date: Friday 31 Jan 2025 More details

Top 20 Large Care Home Groups 2023

Recipient: Bupa Care Homes

Date: Tuesday 28 Feb 2023 More details

Top 20 Large Care Home Groups 2022

Recipient: Bupa Care Homes

Date: Thursday 30 Jun 2022 More details

News (14) & Events (0)

News

Upcoming Events

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Meet the Team (0)

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