Pricing is subject to an assessment of care needs and the room chosen. There’s no need for your loved one to have Bupa health insurance, our Care Home is open to everyone. Please contact us for more information.
The home is open to admissions. The home is open to everyone no need for your loved one to have Bupa health insurance. The home is based in the historic market town of St Albans, home to the popular St Albans Cathedral lots of countryside close by and visiting loved ones can get to the home easily from the M25.
On-site parking available.
Tenterden House Care Home has a Review Score of 9.8 (9.765) out of 10, based on 13 reviews in the last 2 years. Over all time Tenterden House Care Home has 76 reviews.
Review from Kay D (Resident) published on 6 March 2018
Submitted via Postal Card •
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Overall Experience
4.0 out of 5
Reply from Jayne Duck, Customer services administrator at Tenterden House Care Home
Thank you for your review. I'm so glad to hear that you are finding everyone helpful and kind to you.
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Review from Douglas J (Resident) published on 6 March 2018
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
Reply from Jayne Duck, Customer services administrator at Tenterden House Care Home
Thank you for your review. I'm so glad that you are enjoying the different activities that are on offer.
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Review from Margaret C (Resident) published on 5 March 2018
Submitted via Postal Card •
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Overall Experience
4.0 out of 5
Reply from Jayne Duck, Customer services administrator at Tenterden House Care Home
Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments about our home.
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Review from M R (Resident) published on 5 March 2018
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
Reply from Jayne Duck, Customer services administrator at Tenterden House Care Home
Thank you for your review. I'm so pleased that you are happy in our care.
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Review from Anne P (Resident) published on 5 March 2018
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
Reply from Jayne Duck, Customer services administrator at Tenterden House Care Home
Thank you for your review. It is lovely to hear that you are happy and enjoying being in our care.
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Review from Jean S (Resident) published on 5 March 2018
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
Reply from Jayne Duck, Customer services administrator at Tenterden House Care Home
Thank you for your review. I'm so glad to hear that you are settled and happy and making new friends. I'm sure that you will enjoy all the different activities that are on offer.
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Review from L M (Resident) published on 5 March 2018
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
Reply from Jayne Duck, Customer services administrator at Tenterden House Care Home
Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments of our home.
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Review from Sabina G (Resident) published on 5 March 2018
Submitted via Postal Card •
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Overall Experience
4.0 out of 5
Reply from Jayne Duck, Customer services administrator at Tenterden House Care Home
Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments about our home.
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Review from Vicki S (Daughter of Resident) published on 26 October 2017
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
Reply from Jayne Duck, Customer Services Administrator at Tenterden House Care Home
Thank you for your review. I'm so glad to hear that your father is interacting with the other residents and enjoying the activities and the gardens. It is good to know that he is reassured about things and that they are explained to him, I'm sure this must be of comfort to you also knowing that he is well cared for.
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Review from S H (Resident) published on 24 October 2017
Submitted via Postal Card •
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Overall Experience
4.0 out of 5
Reply from Jayne Duck, Customer Services Administrator at Tenterden House Care Home
Thank you for your review. I'm so glad to hear that you are happy in our care and hope that you have made new friends and enjoy the activities.
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Review from L J (Resident) published on 2 August 2017
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
Reply from Natalie Krisman, Customer Care Advisor at Tenterden House Care Home
Thank you for your feedback. We are happy to hear you enjoy your time at our homes as our residents' well being is our priority. We will pass the message on to the home manager. The Bupa Customer Care Team.
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Review from Pamela S (Resident) published on 18 July 2017
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
Reply from Jayne Duck, Customer services administator at Tenterden House Care Home
Thank you for your review. I'm so glad that you are happy.
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Review from M W (Daughter of Resident) published on 7 July 2017
Submitted via Website •
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Overall Experience
5.0 out of 5
Reply from Jayne Duck, Customer Services Administrator at Tenterden House Care Home
So sorry to hear of your loss. Please accept our condolences. Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager
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Review from John O (Brother of Resident) published on 21 November 2016
Submitted via Website •
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Overall Experience
4.0 out of 5
The premises received a makeover this year and provides a very pleasant environment for the guests and visitors. The grounds are very well maintained and provide for a very pleasant setting. It is a very secluded and peaceful location.
Overall it is a very good place and very fit for purpose.
Reply from Rose Pickering, Customer Service Administrator at Tenterden House Care Home
Thank you for your review, we appreciate your feedback. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager. The Bupa Customer Care Team.
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Review from John B (Husband of Resident) published on 4 July 2016
Submitted via Postal Card •
Report
Overall Experience
5.0 out of 5
Reply from Rose Pickering, Customer Service Administrator at Tenterden House Care Home
Thank you for your review, we appreciate your feedback. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager. The Bupa Customer Care Team.
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Review from Yvonne R (Niece of Resident) published on 3 December 2015
Submitted via Website •
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5.0 out of 5
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The Review Score of 9.8 (9.765) out of 10 for Tenterden House Care Home is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.8 out of 5 from 13 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 5.0 out of 5 from 13 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.765 for Tenterden House Care Home is calculated as follows: ( (115 Excellents x 5) + (33 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 149 Ratings = 4.765
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 Points relating to the number of positive Reviews for Tenterden House Care Home is based on 13 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 40 registered maximum number of service users is 8, which has been reached with 13 Positive reviews. Points = 1
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Date: 20 Mar 2018
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Care Quality Commission is responsible for the registration and inspection of social care services in England.
View Latest Reportposted 25 Mar 2025
Spacious rooms available for nursing and residential care – long and short stay care available. All rooms are tastefully decorated, some overlooking the home’s attractive gardens. Residents can bring items from home such as ornaments, photos and small items of furniture to make more homely.
Recipient:
Bupa Care Homes
Date: Tuesday 28 Feb 2023 More details
Recipient:
Bupa Care Homes
Date: Thursday 30 Jun 2022 More details
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