Trembaths

Talbot Way, Letchworth Garden City SG6 1UA
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9.8 56 Reviews
  • Trembaths, Letchworth Garden City
Located in Letchworth, MHA Trembaths holds a special place as the first nursing home opened by MHA in 1989, setting a trend as the first care home in the UK’s first garden city. The home provide nursing, residential dementia and palliative care for 51 residents.

For nature lovers, the open countryside and Green Way are just a short walk from the home. The beautifully landscaped gardens, reminiscent of a country estate, surround the home, offering residents stunning views from every window. With mature fruit trees, including pears, apples, and plums, as well as a grand walnut tree adored by local squirrels, the outdoor spaces provide ample seating areas, perfect for relaxing in sun or shade while enjoying the vibrant surroundings.

Each spacious bedroom offers a unique view of the secure and accessible gardens, providing a peaceful environment for all residents. Spiritual support is available through the regular chaplain, who offers guidance and a listening ear to residents of all beliefs. Residents enjoy a wide range of activities including knit and natter classes, bridge, music and movement, bingo, poetry readings, and watching school nativities.

Trembaths provides a reassuringly familiar and homely setting where residents feel connected, comfortable, and cared for every day. Whether you’re searching for yourself or a loved one, for short stays or nursing and dementia care, the team at Trembaths are here to help.

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Care Provided by Trembaths

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 51 Service Users
  • Voluntary / Not for Profit Owned
  • Care Offered
  • Alzheimer's
  • Other Care Provided
  • End of Life Care
  • Own GP if required
  • Palliative Care

Good to Know

  • Admission Criteria
    • Ages 55+
  • Room Information
    • Single Rooms (51)
    • Single Rooms with ensuite Wet Room (51)
  • Care Home Design/Build
    • Purpose Built: Yes

Funding & Fees Guide for Trembaths

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £1,218 – £1,348
    • Self-Funded Residential Dementia Care £1,521 – £1,649
    • Self-Funded Nursing Care £1,740 – £2,089
  • (these prices are only a guideline, please contact Trembaths to find out the exact price for your requirements)

Facilities

  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access

Trembaths Reviews (56)

Total of 56, showing 41-56
9.8

Trembaths has a Review Score of 9.8 (9.757) out of 10, based on 17 reviews in the last 2 years. Over all time Trembaths has 56 reviews.

Overall Experience

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Review from Frederick P (Son of Resident) published on 23 March 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Dad was 97 and very poorly. I noticed a change in him each visit. The staff were excellent. They kept regular checks on him, and on days I didn't visit if there was a problem they would phone me at home. It was also nice that staff, as they finished their shifts, would pop in and see Dad before they
left. I found this very comforting. If I stayed any length of time, I could help myself to tea and the kitchen would provide a sandwich. I felt I was being looked after as well as Dad. When Dad passed, he went quietly and with dignity. He will be missed by staff and management. Many thanks to you all.

Reply from Sylvia Duz, Home Manager at Trembaths

Thank you for telling us about your experiences of Trembaths. Please accept my sincere condolences on the passing of your Dad. As you say, he will be missed by all the Team. Your feedback is much appreciated and I will ensure it is shared with the team.


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Review from A R (Daughter of Resident) published on 13 March 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Trembaths have always had my father's needs dealt with in a quick and professional manner.
He was cared for and looked after in a way any daughter would want their parent to be looked after.
With respect, dignity and in some cases, where the staff were concerned, loved.
He couldn't have been in a
better caring place. Unlike his last one.

Reply from Sylvia Duz, Home Manager at Trembaths

Thank you for taking the time to tell us about your experiences of Trembaths and for the kind comments in relation to our staff team. Your feedback is much appreciated and I will ensure it is shared with the team. Thank you.


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Review from Neil (Son of Resident) published on 18 December 2017
Submitted via Website • Report

Overall Experience  Overall Experience 3.0 out of 5

Trembath looks and feels/like a good care home. Staff are friendly, facilities are good and the activities for active residents are varied, regular and excellent.
Generally care for mobile/active residents is fair, especially if they do not require assistance for personal care etc.
However, as resident
become more reliant on staff for their care, Trembaths struggles to be able to provide the care needed. This is not a reflection of all the staff, some are exceptional and are holding up the rest of the home. From experience of spending long lengths of time at Trembaths as a visitor and volunteer, it became evident that the care staff were able to deliver was patchy. Residents are left unattended, medication was not always administered as prescribed, staff became dependent on visitors to take care of their own relatives. Communications regarding residents care requirements were often lacking. The CQC report has picked up some key issues but does not reflect the depth of these issues or other concerns.

Reply from Sylvia Duz, Home Manager at Trembaths

Thank you for taking the time to feedback your experiences of Trembath. We very much appreciate your feedback that Trembath looks and feels like a good care home and that staff are friendly and the facilities good. We also very much appreciate your comments regarding the improvements that are required and would reassure you that we will continue to work with our staff and other professionals to ensure that the service continues to improve.


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Review from Lesley G (Daughter of Resident) published on 20 July 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Staff are always ready to listen and discuss any concerns, many will go the extra mile. Relations are respected and acknowledged.


My mother has only been at Trembaths since February but I remember our welcome on that first day. Members of staff met us at the door, I stayed all day setting her up.

Little things were put in her room to make it welcoming.


The organised activities and trips out are great. The quality of food cooked on the premises is generally a good standard. I wish to make a special mention to the 'handyman'. He not only does his own work but many other things. His care shown to the residents is wonderful. A credit to Trembaths.


Reply from Charlie Leonard, Home Manager at Trembaths

Thank you for taking the time to tell us about your experiences of Trembaths.
I am so pleased to hear your feedback covering all aspects of our service. Your comments are much appreciated and will be feedback to the staff team. Thank you again.


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Review from Aki A (Brother-in-law of Resident) published on 11 July 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

This is a superb care home. We are very pleased with the overall care end service given to our relative. The recently appointed Manager has been very kind and the Direct Care Assistant who looks after our relative has been excellent.

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Review from Anthony H (Brother-in-law of Resident) published on 7 July 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very pleased with all levels of care, staff and management.

Reply from Charlie Leonard, Home Manager at Trembaths

Thank you for taking the time to tell us about your experience of Trembaths. It is pleasing to hear that you are happy with the Home and staff.


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Review from Val S (Daughter of Resident) published on 3 May 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Was given an emergency respite bed for my father and so glad it was here. Staff are so friendly and can't be more helpful and made my dad very comfortable. Rooms have all you need and very clean. Food is excellent and as much as the residents want. I stayed whilst they had a quiz which helped with memories
and then a singalong which my dad joined in with. Lots to keep residents happy and anything they are interested in is taken into consideration. Can't recommend this lovely place enough. Well done all at Trembaths!

Reply from Charlie Leonard, Home Manager at Trembaths

Thank you for feeding back your experiences of Trembaths and for your lovely feedback regarding our team. It is very much appreciated.


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Review from Chris T (Son of Resident) published on 2 February 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father was resident in Trembaths for 10 months. Aged 89, he arrived after discharge from hospital, having suffered a major stroke. He had limited mental and physical capability, so he required hands-on nursing and personal care. Throughout his time at Trembaths, he received a high level of care from
all staff - Nurses and Carers especially. His care was delivered diligently and sensitively and efforts were always made to improve his quality of life by involving him in activities wherever possible. Being a religious man, he especially appreciated the regular weekly services, as well as bedside visits from the chaplains to sing and share readings and prayers with him.
As and when there were issues with his health I felt that the nursing staff were on top of things and proactive in calling in the doctor when they felt it necessary. I was always kept informed of issues too, which was reassuring given that I live abroad.
I have no hesitation in recommending Trembaths.

Reply from Charlie Leonard, Home Manager at Trembaths

Thank you for taking the time to feed back your experiences of Trembaths. I am so pleased to hear that you were satisfied with our all aspects of our service and you found the care to be of a high level delivered diligently and sensitively. Your comments are much appreciated and will be shared with our team. Thank you again.


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Review from Louise (Granddaughter of Resident) published on 12 September 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The accommodation offers fantastic all round care under difficult individual circumstances. I feel at times the residents are left on their own a little too much in the communal areas by no fault of the carers, this is mainly due to staff shortages and when two are required for individual needs.
The
residents are entertained with different activities and on a regular basis including visiting the hairdressers. The food seems to be enjoyed and is good. Well done to all the carers fantastic job.

Reply from Marion Flett, Home Manager at Trembaths

Thank you for your feedback regarding Trembaths. I am pleased that you feel the carers do a fantastic job together and that activities and food are all enjoyed. I note your comments regarding residents being left on their own a little too much in the communal areas. I would like to reassure you that staffing levels are maintained to levels which enable carers to meet the need of our residents the majority of the time however there are times when short notice absence can not be covered even by agency staff. We continue to work hard to recruit and retain permanent staff to Trembaths. Your feedback is much appreciated and will be shared with the team.


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Review from Margaret B (Daughter of Resident) published on 9 September 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mother incapable of writing- management is in the process of being changed which is good as the past manager had changed too often, no good for staff running of the home, families and residents. On the whole, the staff are great, the people who stood out are the entertainer and hairdresser. The cleaners
are very good and friendly. Mother is being well looked after if she wasn't she would not be alive at 101! When a job needs doing they are always willing to help. There are niggly complaints from time to time but that's all.

Reply from Marion Flett, Home Manager at Trembaths

Thank you for taking the time to feedback your experiences of Trembaths. I am glad to hear that you are generally very happy with the home and that your Mother is being well looked after. Your feedback is much appreciated.


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Review from Sarah A (Daughter of Resident) published on 15 August 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff have been very supportive and very honest and open with us about mum's needs and progress/regression since she has been there. They try to involve as many as possible in the activities but when family are there they don't push it and allow privacy and family time. They always celebrate special
occasions for residents and genuinely take the time to get to know each resident and their likes/dislikes and cater to that as much as possible. They provide one on one as much as they can but unfortunately as they are not flush with staff it is not as much as we would like to see but they try their best. The home is well looked after and the food quality and variety is excellent. Highly recommended.

Reply from Marion Flett, Home Manager at Trembaths

Thank you for taking the time to feedback your comments regarding Trembaths. I am pleased to hear that you are generally very happy with the Home and, in particular, the staff team. We are well underway with the recruitment to vacant staff posts with a view to eliminating the use of agency staff.


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Review from Rosemary T (Daughter of Resident) published on 18 December 2015
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum went into Trembaths four months ago under fairly traumatic circumstances after a fall, she just wanted to go home but it wasn't possible. She has been quite a challenge but the staff have been wonderful, kind, patient, caring and sympathetic with us all.
We couldn't ask for mum to be in a better
place, she is being cared for by a fabulous team of experienced, happy and caring people.
Trembaths is a happy and calm place to be and we feel very lucky that a place was available when we needed it.
We can never thank you enough for all you do and always with a smile. We always knew it was the right place for our mum after our visit earlier in the year when we visited local care homes for people with dementia.

Reply from Noreen Roberts, Home Manager at Trembaths

Thank you for taking the time to feedback your experiences of Trembaths. I am pleased to hear how satisfied you are with our Home. Your comment will be shared with our team. Thank you.


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Review from Sue (Daughter of Resident) published on 8 December 2015
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I would like to express my sincere thanks to all the staff at Trembaths for the care, kindness, patience and dignity they give to our mum. It has been a tough few months since mum went to live at Trembaths but the staff have all been so supportive and very kind. As a family we are so very glad that
mum is now safe and very well cared for by a wonderful team and we would like to thank you all from the bottom of our hearts.
Trembaths seems to be very well run and there is always someone on hand and with time to discuss things with you. It is always so lovely and clean (without that 'care home smell') and has a peaceful, calmness about it. There are always plenty of activities going on to stimulate the residents and family members are always welcome to join in these activities.

Reply from Noreen Roberts, Home Manager at Trembaths

Thank you for your kind comments regarding Trembaths. Your feedback is very much appreciate and I will ensure that it is shared with our team.


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Review from Jane S (Daughter of Resident) published on 2 September 2015
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

From the moment my father and I walked through the door we have both been made welcome and supported. Finding the right home for your parent is hard as well as the great feeling of guilt. The transition for my dad was made easier as the staff took time to find out about him. He has always been treated
with respect and dignity. The staff are fantastic and Trembaths now feels like home for both of us. The food looks really good and is prepared on site using fresh ingredients. I would highly recommend Trembaths.

Reply from Noreen Roberts, Home Manager at Trembaths

Thank you for taking the time to tell us about your experience of Trembaths. As you say, the move in to a care home can be a very difficult time and I am pleased to hear that the team at Trembaths have been able to assist during this period of transition. Your comments in respect of our staff team are much appreciated and I will ensure that your comments are shared with them. Thank you.


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Review from Richard W (Husband of Resident) published on 2 September 2015
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My wife has dementia and was admitted to Trembaths on the 4th of Jan 2015, she became unable to stand at home and I needed a care home to look after her. She settled in very well and has been looked after in the dementia unit by caring attentive and well trained staff. Her needs are attended to and
everyone is most considerate with the increasing demands of dementia. I had previously visited 5 care homes in the area to see how they performed. This was my best choice. The home was in the process of appointing a replacement manager during the period my wife was admitted.

Reply from Noreen Roberts, Home Manager at Trembaths

Thank you for your feedback. I am so pleased that you chose Trembaths for your wife and that she has settled in well. I have been the Home Manager at Trembaths for five months now and I too have settled in well. I will ensure that your comments are passed on to the staff teams. Thank you.


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Review from Anna R (Daughter of Resident) published on 24 August 2015
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been a resident at Trembaths for over six months now and I am really pleased with her care. She settled in really quickly and easily and she has a lovely room with her own en-suite. Her room is cleaned daily including clean towels and bedding. The staff are all lovely and mum has got to
know them all and is really comfortable with them. Mum was really thin when she went into Trembaths as she didn't eat very well living on her own, but now has put on a little weight and looks really well and healthy.
Although mum doesn't join in with a lot of activities just yet, there are a good range of daily activities at Trembaths and even some outings. Mum likes to attend the church service they hold there once a week. I do honestly feel that mum is happy and well cared for at Trembaths and I would recommend it to anyone looking for a care home for their loved one.

Reply from Noreen Roberts, Home Manager at Trembaths

Thank you for your kind comments regarding the care your mother has been receiving at Trembaths. I will ensure that your comments are passed on to the team.


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Current Review Score: 9.8 (9.757)

Overview of Review Score

The Review Score of 9.8 (9.757) out of 10 for Trembaths is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 17 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 17 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.757 for Trembaths is calculated as follows: ( (158 Excellents x 5) + (40 Goods x 4) + (3 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 202 Ratings = 4.757

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Trembaths is based on 17 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 51 registered maximum number of service users is 10.2, which has been reached with 17 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 7 Aug 2018

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Requires improvement

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (8)

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