Montrose Care Home

95 Langley Road, Watford WD17 4PE
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9.6 70 Reviews
  • Montrose Care Home, Watford
Montrose is situated in a quiet residential road, a short distance from Watford town centre. The beautiful Cassiobury parklands and Whippendale woods are also close by.

Montrose is a newly-built 50-bedded home, which has been tastefully furnished and equipped to a very high standard.

Residents have a choice of single or single en-suite bedrooms, all of which may be personalised.

Montrose offers a choice of lounges, a splendid dining room and fully equipped activities room. The well organised patio areas and beautifully kept gardens at Montrose offer a safe environment, with easy access pathways for outdoor activities.

Montrose offers long term residential care and short stay respite breaks for older people. The home specialises in the care of older people with dementia related needs and is a safe and secure environment.

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Care Provided by Montrose Care Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 50 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Challenging Behaviour/Psychosis
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Hearing Impairment
  • Huntington's Disease
  • Korsakoff Syndrome
  • Neuropathic
  • Orthopaedic
  • Parkinson's Disease
  • Prader-Willi Syndrome
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Own GP if required
  • Palliative Care

Good to Know

  • Person in charge
  • Russell Sharp (Home Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (50)
    • Single Rooms with ensuite Wet Room (50)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2020

Funding & Fees Guide for Montrose Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £1,300 – £1,300
    • Self-Funded Residential Dementia Care £1,350 – £1,350
    • RESPITE Self-Funded Residential Care £1,350 – £1,350
    • RESPITE Self-Funded Residential Dementia Care £1,400 – £1,400
  • (these prices are only a guideline, please contact Montrose Care Home to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Smoking not permitted
  • Stairlift
  • Television point in own room
  • Wheelchair Access

Montrose Care Home Reviews (70)

Total of 70, showing 1-20
9.6

Montrose Care Home has a Review Score of 9.6 (9.617) out of 10, based on 15 reviews in the last 2 years. Over all time Montrose Care Home has 70 reviews.

Overall Experience

  • 58
  • 10
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Review from S H (Niece of Resident) published on 10 March 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My aunt has been in Montrose fr about 10 years and is very happy there, and says she doesn't feel lonely living on her own anymore. The staff look after her very well. for her 100th Birthday they arranged a party and an entertainer. The entertainment is very good and the staff very friendly.

Reply from Russell Sharp, Home Manager at Montrose Care Home

Thank you very much for taking the time to leave a review. We are very pleased to hear that your aunt feels supported and cared for here at Montrose, and that she feels engaged in our social activities enjoying others company. We're glad to hear that your aunt enjoyed her 100th birthday celebrations with family, staff and other residents.


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Review from J H (Daughter of Resident) published on 5 March 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been a resident for almost six years. During that time she has been looked after by many different carers, all of whom have treated her with courtesy and respect. Her health has deteriorated and she is no longer mobile, but every effort is made by the staff to cater to her needs. She has
never wanted to join in the many excellent activities other than the cinema, which she enjoys and looks forward to. I have always been impressed by the standard of care at Montrose and the friendliness of the staff.

Reply from Russell Sharp, Home Manager at Montrose Care Home

Thank you for taking the time to leave a lovely review. If there is anything you feel we can help with in engaging your mother, or something particular she would like to see then please let us or the engagement lead know.


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Review from D P (Resident) published on 29 January 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff were very helpful, friednly, caring and efficient. Excellent all around, there is nothing more to say.

Reply from Russell Sharp, Home Manager at Montrose Care Home

Thank you for your review, we are pleased you enjoyed your stay.


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Review from C W (Niece of Resident) published on 23 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Our aunt moved into Montrose Care Home in November 2023. She wasn't too keen on the idea of moving into a home permanently but she had broken both her hips and was 94! She is now so happy that she moved in and is looking healthier. We have found all the staff to be friendly and caring. She loves that
there are activities she could join in with but doesn't feel pressured to. We would definitely recommend the home to anyone looking.

Reply from Russell Sharp, Home Manager at Montrose Care Home

Many thanks for your kind review. The team are pleased to hear that both you and your aunt are happy with the care and support we offer. If there are any activities your aunt may be interested in, then our engagement lead will be happy to discuss this with you.


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Review from Anita O (Daughter of Resident) published on 8 January 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Montrose has, over the last five years, given both my mum and her friend exceptional care. The home provides amazing opportunities to stimulate and fill their patients' days.
You are always given a pleasant welcome, they love our visits with dog and joy and happiness are evident, despite being difficult
place to work at times, no doubt.
Although I lost my mum two years ago, I still visit her friend there, that says it all!

Reply from Russell Sharp, Home Manager at Montrose Care Home

Many thanks for your kind review. We are pleased that you found the team here at Montrose Care welcoming and with a person centered approach to your mothers and her friends care. We will ensure that your review is shared with the whole of the team.


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Review from Helen M (Daughter of Resident) published on 30 December 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has been at Montrose Care Home for over a year now. I am a big fan of Montrose. My mum was no longer safe to live at home. We had tried having carers come in to her home and it just wasn't working. I was so lucky that I found Montrose. They really pulled out all the stops to help get my mum in
for respite care to begin with. What a difference from the first day. They put my mind at rest and were able to deal with my mum in the most professional way. I know it can be really challenging at times but they are so experienced, professional and nothing will phase them. There is a really homely feel to Montrose. Staff and residents are relaxed and friendly. I feel blessed that I know when my mum is being cared for at Montrose. There's always a cheery face bringing her a cup of tea, remembering her medications, bringing her meals and snacks and so much more. There are special days too like the beautiful care they took to mark my mum's birthday. She really felt special.

Reply from Russell Sharp, Home Manager at Montrose Care Home

We are very pleased that you feel Mum is cared for and safe while living here at Montrose Care Home, and that her individualised needs are met. The team strive towards making a 'home from home' feel for all our residents and that family and friends feel supported with the transition of a loved one moving into a care home. Thank you so much for your review.


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Review from P T (Power of Attorney of Resident) published on 4 December 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My friend was accepted into Montrose Care Home in December 2023 and lived there until her passing on 11/11/2024.
During this time my wife and myself regularly visited. The staff were always welcoming and pleasant in their attitude.
My friend's health deteriorated quickly during the latter part of
her stay leaving her confined to her room and therefore largely unable to take part in group activities. Her personal care was always excellent.

Reply from Russell Sharp, Home Manager at Montrose Care Home

Thank you so much for your review, and please accept our sincere condolences. While we share the loss of your friend, it is always good to hear that they were settled, happy, and well-supported within Montrose Care Home and that you also felt the same while visiting.


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Review from S T (Daughter of Resident) published on 18 November 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I consider my two brothers and myself are lucky to have my mum in such a lovely home. We have no worries about her care. She is very well looked after from cleanliness to health care, catering and activities. The home has just been refurbished so lovely and clean and bright atmosphere. The staff have
a very difficult job but are very hard working, friendly and patient. There is always a full programme. Thanks to the lead activity person and although at 96 she doesn't always want to join in, she is encouraged to. We are always informed of any health issues and a doctor regularly attends. I would have no worries recommending Montrose Care Home.

Reply from Russell Sharp, Home Manager at Montrose Care Home

Many thanks for your lovely review, we are glad that you and your family feel that your mother is well cared for and feels safe residing in Montrose care home.


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Review from Sandra W (Wife of Resident) published on 8 October 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I couldn't have asked for a better home for my husband to stay while I was away. I always felt reassured that he was being looked after by a great and caring staff.

Reply from Russell Sharp, Manager at Montrose Care Home

Many thanks for your review and kind words. We are very pleased to hear that you felt your husband was cared for and that the staff did all they could to ensure his stay was as pleasurable as possible.


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Review from L C (Daughter of Resident) published on 12 September 2024
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Dad has been a resident for over 3 years now and he is well thought of by staff. His needs have become greater in the last year as his mobility and memory are getting worse, but he always looks smart and well cared for. If there are any issues I do not have any problems bringing these up with the senior
carers.

Reply from Russell Sharp, Home Manager at Montrose Care Home

Many thanks for your review. I'm glad dad feels comfortable and well cared for, and that should you need to, staff are always approachable and happy to assist.


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Review from M K (Son of Resident) published on 7 August 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Our Mum lived at Montrose Care Home for over 6 years. We are so pleased that we chose Montrose. Mum received the best possible care there and we have nothing but praise for the staff.

Reply from Russell Sharp, Home Manager at Montrose Care Home

Thank you so much for your kind words and your review. The team will be delighted to hear that their dedication has meant so much to you as a family and your mother.


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Review from Mariella G (Daughter of Resident) published on 17 June 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad had Alzheimer's and lived in Montrose Care Home for over 19 months, until April 2024. I saw a lot of homes before choosing Montrose. It has a warm, lively atmosphere and the building is very clean and well-laid out with good facilities and lovely touches. My dad received extremely good care from
the Montrose staff and from the daily 1:1 carers brought in from an external agency. Everyone was very capable, attentive to my dad's health and personal care needs, gentle, respectful and thoughtful. They also had fun, shared jokes with him and encouraged him to participate in activities and outings. When we visited, the carers were considerate, giving us space and being supportive and kind to us. The staff in every role - those on reception, those who cleaned, did laundry, cooked, and more - did so much. Having our dad in a care home was very hard for us emotionally but, knowing that he had such wonderful people caring for him, made it much easier. We cannot thank them enough.

Reply from Russell Sharp at Montrose Care Home

Thank you for your kind words. We are so glad that we were able to provide the care your dad needed in Montrose. It's always nice to hear how engaged the team are with our residents and their families and the impact this has on them. Hopefully knowing how well Dad was looked after is of comfort to you all now.


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Review from Billie O (Daughter of Resident) published on 20 November 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I found the staff friendly and helpful. The setting up the home was lovely and the rooms cosy and well equipped. My mother appreciated the en suite bathroom and the chats with the staff.

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Review from C F (Respite Resident) assisted by family/friend published on 16 October 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Friendly helpful staff from management, carers to cleaners. Always had a smile and kind word to say about my mother. The room was nice, good view and accessible WC facilities. Regular cleaning of the room. Regularly fed on exercised. Enjoyed the film night.

Reply from Jade Toyloy, Home Manager at Montrose Care Home

Thank you for a lovely it is much appreciated, will ensure this is shared with all the staff members.
We are happy about the positive experience you and your mother had from Montrose


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Review from C S (Daughter of Resident) published on 18 May 2023
Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

My mother was here for 3 months, needing care as she has Alzheimer’s. It was the worst time of our lives. She was so unhappy that she became suicidal, and the resulting one-to-one care left us with a bill of £35,000 for 3 months. She then became dangerously ill, resulting in a hospital stay of one month.
We could not allow her to return to Montrose House. She is now in a nursing home and is settled and happy. We cannot recommend Montrose House to anyone.

Reply from Jade Taylor, Home Manager at Montrose Care Home

Thank you for taking the time to leave us a review. We are sorry that you feel you have had a poor experience at Montrose Care Home. Your Mother was a much-loved resident and we are delighted that she has settled well into a Nursing Home that can meet her complex needs. The Local Government Ombudsman concluded that Montrose Care Home acted appropriately in seeking advice and ensuring her safety, and was not at fault, as the actions taken to impose the agreed one-to-one care, did not cause injustice.


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Review from Stephen P (Nephew of Resident) published on 2 March 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My aunt has settled in so well in the last six months.
She is now much happier and healthier since coming to live at Montrose.
Wonderful fine dine evening. Delicious food and fabulous service from the team.

Reply from Jade Taylor, Home Manager at Montrose Care Home

Thank you for your feedback, we are happy to hear the positive feedback regarding your Aunt and your experience, this feedback will be shared with the team.


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Review from A C (Daughter of Resident) published on 24 February 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care and support provided by Montrose Care Home are superb. Welcoming and friendly staff who are all willing to help. Fantastic entertainment programme. Always activities to engage in. Very happy with the service provided. A quick hoover under the bed wouldn't go a miss.

Reply from Jade Taylor, Home Manager at Montrose Care Home

Thank you for leaving us a review, we love to hear feedback as we use this to share with the team to continue making improvements throughout the home.


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Review from Linda M (Stepdaughter of Resident) published on 6 October 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My stepmother was only at this home for a short time before she died but were highly satisfied with the standard of care she received. I visited on several occasions at different times of the day and evening. At all times, staff were welcoming and were also engaged with the residents and trying to stimulate
them in various ways. The home was clean, attractive and well-kept.

Reply from Jade Taylor, Home Manager at Montrose Care Home

Your kind feedback is appreciated and will be shared with the team at Montrose.


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Review from Ruth G (Cousin of Resident) published on 21 September 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My cousin has only been in this home for a month, but seems very happy and has put on weight. The facilities and activities seem to be excellent. We, as a family, found our time at the home a good experience, we found the staff very helpful and kind.

Reply from Jade Taylor, Home Manager at Montrose Care Home

Thank you for your positive recognition on behalf of all at Montrose.


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Review from S T (Cousin of Resident) published on 21 September 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

It was our first visit and we were warmly welcomed and taken to a nicely decorated lounge, offered refreshments - which was very welcome after a long drive. We were given a tour of the building - the garden is very pleasant (raised beds might be nice for residents to garden). The cinema was fantastic.
The home was very nicely decorated, especially with exposed walls covered in wallpaper. The staff were professional but friendly.

Reply from Jade Taylor, Home Manager at Montrose Care Home

Thank you for your leaving such a kind review of our home.Your feedback will be shared with the team.


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Current Review Score: 9.6 (9.617)

Overview of Review Score

The Review Score of 9.6 (9.617) out of 10 for Montrose Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 15 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 14 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.617 for Montrose Care Home is calculated as follows: ( (133 Excellents x 5) + (32 Goods x 4) + (1 Satisfactorys x 3) + (3 Poors x 2) + (6 Very Poors x 1) ) ÷ 175 Ratings = 4.617

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Montrose Care Home is based on 14 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 50 registered maximum number of service users is 10, which has been reached with 14 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 1 Dec 2018

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

4 Bed Vacancies

posted 14 Mar 2025

Private and Local Authority Residential and Dementia Care


Awards / Recognitions (5)

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Meet the Team (1)

Jade

Jade Taylor

Job Title: Home Manager

Joined: 2022

Having started her career within care over a decade ago, Jade always says that care chose her, rather than her choosing care. She started in a role that provided care within the community, cultivating a career that enabled her to work within a variety of settings, including dementia and care for older people, as well as nursing, palliative and learning disabilities. In addition to this experience, she holds a degree in Psychology, Counselling and Therapies, and a Level 5 in Management and Leadership. Since joining Montrose Care Home in March 2022, her commitment remains the same as in her previous roles: to uphold exceptional care standards where people are at the heart of everything she does.


Frequently Asked Questions about Montrose Care Home

What types of Care is Montrose Care Home registered for?

Older Person Care, Dementia & Respite Care are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Montrose Care Home provide?

Palliative Care, Convalescent Care, Own GP if required & End of Life Care are other types of care provided.

How many Rooms does Montrose Care Home have?

There are 50 Single Rooms.

What are the Facilities & Services at Montrose Care Home?

Own Furniture if required, Pet Friendly (or by arrangement), Smoking not permitted, Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Stairlift, Wheelchair Access, Gardens, Residents Kitchenette, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Montrose Care Home to the centre of Watford?

1.0 mile(s) as the crow flies, distance by road may be significantly further.