Westgate House Care Centre

Tower Road, Ware SG12 7LP
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9.8 307 Reviews
  • Westgate House Care Centre, Ware
This attractive and professionally managed care home rated Outstanding in ‘Well Led’ by the Care Quality Commission in January 2020, has been supporting the local community of Ware for over fifteen years. Established and purpose-built with a positive reputation, Westgate House Care Centre offers quality nursing, residential, rehabilitation and dementia care in a peaceful but central location.

The long-standing home manager, who has been in post for over five years, leads an effective and stable staff group. This, and exceptional in-house training, ensures a skilled and responsive care team to meet the changing individual needs and expectations of every resident. With a caring and compassionate team, where nothing is too much trouble to help residents settle into their new home, the family ethos and the warm relationships the staff achieve are greatly valued by both residents and visitors.

Westgate House has some highly attractive and charming themed day areas in which to relax or socialise; these include the Garden Café – a firm favourite for those who like to enjoy a coffee and chat with the morning paper, the Cinema room, a Reminiscence room, and Café Pierre. Comfortable bedrooms have their own ensuite toilets and washbasins and the home’s showers and bathrooms are newly refurbished.

There are a number of outdoor spaces including a sensory courtyard for residents to benefit from and a separate garden for spending time with friends and relatives.

The facilities have been designed to enhance resident care and quality of life, to optimise cleanliness and help minimise the spread of any infections; this includes a natural ventilation system, wood effect flooring, hand washing facilities in every room and the use of hand gel dispensers throughout the home.

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Care Provided by Westgate House Care Centre

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 109 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Other Care Provided
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Physiotherapy
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Nancy Currie (Manager)
  • Admission Criteria
    • Admission subject to full prior assessment
    • Ages 50+
  • Room Information
    • Single Rooms (109)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2019

Funding & Fees Guide for Westgate House Care Centre

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority

  • Please contact the home directly to discuss the fees in more detail.

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Residents Kitchenette
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • To arrange a visit, please call the home directly. There are no restrictions on visiting.


  • Parking

  • Free on-site parking


Westgate House Care Centre Reviews (307)

Total of 307, showing 1-20
9.8

Westgate House Care Centre has a Review Score of 9.8 (9.756) out of 10, based on 72 reviews in the last 2 years. Over all time Westgate House Care Centre has 307 reviews.

Overall Experience

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  • 86
  • 7
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Date Published

307
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Review from Annie C (Daughter of Resident) published on 18 March 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Once again thanks to the care, kindness, encouragement and support of the whole team, my mum is up and walking again. The experience has been really positive and Mum (and myself) enjoyed our time at Westgate. Everyone is so friendly and helpful. It was a joy to visit Mum and was indeed like a family
here. The physiotherapy mum received was invaluable. Such dedication shown to get people moving again. Everyone from management to the cleaning staff were exceptional. Mum was very lucky and we appreciated our time there.

Reply from Jay Demetrious, Marketing Executive at Westgate House Care Centre

Thank you so much for your wonderful review. We're delighted to hear that your mum had such a positive experience and that our team's care, dedication, and encouragement helped in her recovery. We'll be sure to share them with the whole team. Wishing your mum continued good health!


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Review from S C (Respite Resident) published on 18 March 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

From the moment I arrived, I found the staff to be very welcoming and polite.
Patience and professionalism were shown at all times and nothing was too much for them.
The physio team helped me to achieve a lot more movement and were dedicated to push me to my full potential. I now feel much more confident
in going home.

Reply from Sarah Williams, Marketing Manager at Westgate House Care Centre

We're so pleased to hear that you felt welcomed and supported from the moment you arrived. Our team is dedicated to providing compassionate care, and it's fantastic to know that their patience and professionalism made a difference in your experience. We're especially glad that our physio team helped you regain confidence and mobility-your progress is truly inspiring! Wishing you all the best as you transition back home, and please know that we're always here if you need us.


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Review from R H (Respite Resident) published on 17 March 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Overall, my stay at Westgate was good. The staff were friendly and helpful, the only problem, I had was with the language, being mainly Asian/African Caribean and masks added to the problem.
The food was plentiful and quite appetising. Woken up for breakfast which arrived 30 minutes later!
Physio
therapists were excellent and encouraging.
I would not hesitate in recommending Westgate House Care Centre to anyone.

Reply from Sarah Williams, Marketing Manager at Westgate House Care Centre

Thank you for taking the time to share your experience at Westgate House Care Centre. We are delighted to hear that you found our staff friendly and helpful, and that you enjoyed the plentiful and appetising food. It's also wonderful to know that our physiotherapists provided excellent and encouraging support during your stay. We appreciate your feedback regarding communication challenges and the impact of masks. We continuously strive to enhance our services, and your input helps us identify areas for improvement. We also acknowledge the delay in breakfast service and will review our processes to ensure a smoother experience in the future. Your recommendation means a lot to us, and we are grateful for your kind words. If you have any further suggestions or concerns, please do not hesitate to reach out.


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Review from June R (Resident) published on 10 March 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

After a bad fall I was sent to hospital and then to rehab at Westgate House Care Centre. I was pleasantly surprised at my room and TV and the staff.
I have made such progress with the help from two members of staff in particular and they are also pleased with me.
Everyone of the staff are so very
good, friendly and helpful.

Reply from Sarah Williams, Marketing Manager at Westgate House Care Centre

We're so pleased to hear that you were pleasantly surprised by your room, TV, and our wonderful staff at Westgate House Care Centre. It's fantastic to know that you've made such great progress with the support of our team, we'll be sure to pass on your kind words to those who have helped you along the way. Wishing you continued strength and recovery!


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Review from Terry M (Resident) published on 4 March 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am currently here whilst my home is being altered so my current disability will be catered for on my return. The level of care is exceptional. Westage House Care Centre would be my first choice if or when I may need their help in the future. I have talked to a number of people here and they all agree,
it is a very happy, very well-run and organised home!

Reply from Sarah Williams, Marketing Manager at Westgate House Care Centre

Thank you so much for your kind words! We are delighted to hear that you've had such a positive experience at Westgate House Care Centre. Providing exceptional care and creating a happy, well-organized environment is always our top priority, and it's wonderful to know that this has been reflected in your stay.


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Review from Peter R (Respite Resident) assisted by family/friend published on 27 February 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The physiotherapy was enjoyable and I enjoyed the company of the therapists. As a result of their hard work I am walking better. The carers were sensitive to my needs and provided me with drinks regularly. It was very nice to have my own room and TV but I found the latter difficult to use because of
my eyesight. The food was tasty but occasionally tepid.

Reply from Sarah Williams, Marketing Manager at Westgate House Care Centre

Thank you so much for your thoughtful feedback! We're delighted to hear that you enjoyed your physiotherapy sessions and the company of our therapists, and it's wonderful that you're walking better as a result of their hard work. We're also glad that our carers were attentive to your needs and that you appreciated having your own room and TV. We're sorry to hear that you had difficulty using the TV due to your eyesight- our team is always happy to assist with that. We also appreciate your comments on the food temperature and will share this with our catering team to improve the dining experience. Your feedback helps us continue to provide the best possible care. Wishing you continued progress in your recovery!


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Review from A H (Resident) published on 20 February 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I arrived here as a service user for the 19-day physio rehab after a long hospital stay. The program run by the physio and her assistant is fabulous - I arrived having been on my feet three times whilst in hospital and I am leaving using only a walking stick and confident I will cope with basic activities
at home. All of the staff are friendly, hardworking and professional. The only negative is that staff ignore the 'support' sign when on the door and on three occasions entered whilst I was washing.

Reply from Sarah Williams, Marketing Manager at Westgate House Care Centre

Thank you for taking the time to share your experience with us. We're delighted to hear that our physiotherapy rehab program has helped you regain your confidence and independence- we'll be sure to pass your kind words along to our physio team and staff. We sincerely apologise for the instances where your privacy was not fully respected. Your comfort and dignity are extremely important to us, and we will review our procedures to ensure that the 'support' sign is always acknowledged appropriately. Thank you again for your feedback, and we wish you all the best in your continued recovery!


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Review from G D (Respite Resident) published on 14 February 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The wonderful care I received has helped me recover after a spell in hospital and an operation on a broken hip. The physiotherapy has given me the confidence to walk again.

Reply from Sarah Williams, Marketing Manager at Westgate House Care Centre

We're so glad that the care and physiotherapy have helped you regain your confidence and independence. Wishing you continued strength and good health on your recovery journey!


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Review from James S (Resident) published on 29 January 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Referred by NHS to aid recovery after long period in hospital. Staff very helpful but was particularly impressed with help and support of physiotherapist and therapy assistant.

Reply from Sarah Williams, Marketing Manager at Westgate House Care Centre

Thank you for taking the time to share your feedback. We're pleased to hear that our staff were helpful during your stay and that the support from our physiotherapist and therapy assistant made a positive impact on your recovery. Our team is dedicated to providing the best possible care, and it's wonderful to know that their efforts were appreciated.


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Review from C H (Daughter of Resident) published on 23 January 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum was accepted in to Westgate House Care Centre on 16th October 2024.
Absolutely wonderful.
Staff, surroundings, cleanliness.
So grateful our mum got to stay and become a permanent resident. She is happy and warm and never hungry.
So much pride and friendliness also shown to us, her family.
Thank
you to the team.

Reply from Sarah Williams, Marketing Manager at Westgate House Care Centre

Thank you so much for your heartfelt review and for sharing your positive experience with Westgate House Care Centre. It truly means the world to us to hear that your mum is happy, well cared for, and comfortable in her new home.


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Review from Adela G (Resident) published on 13 January 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Ths home is like a posh hotel. The staff are wonderful (like best friends). Nothing is too much trouble. We have a breakfast room which is beautifully decorated. Again it feels like a hotel. The service when you ring the bell is really quick, morning or when you need help in the night. My stay here
has been lovely, I cannot fault it. I have made lots of new friends.

Reply from Jay Demetrious, Marketing Executive at Westgate House Care Centre

Thank you for your lovely review! We're delighted to hear you've enjoyed your stay and made new friends. It's wonderful to know our team and facilities have made such a positive impression.


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Review from Peter S (Respite Resident) published on 13 January 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I couldn't have had better treatment. Thank you to all the staff.

Reply from Jay Demetrious, Marketing Executive at Westgate House Care Centre

Thank you for your kind words! We're so glad you felt well cared for. Wishing you all the best!


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Review from Lois T (Granddaughter of Resident) published on 13 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My nan had a stay here after she fell, she lives alone and I'm based in Liverpool so this facility was a godsend as she was completely dependent on carers. The facility was modern and clean. My grandma went in as a frail old lady who couldn't walk or wash or dress herself and left as a new woman. She
was treated with dignity, care and respect. I was so thankful to the staff who really looked after her! The team from the receptionist who remembered me/my situation despite her seeing hundreds of visitors to the physio who made sure my grandma had a sprig of holly on her shirt so she felt included for Christmas jumper day. My grandma had her own toilet, a TV, lovely room and was given lovely food options and always had someone offer a coffee or tea. There was a hairdresser who made her feel human again (hadn't washed her hair for 2 weeks due to injury). A keep fit class and physio sessions and a whole list of "extra activities" to keep her from getting bored or lonely. I'd give 10 stars if I could!

Reply from Jay Demetrious, Marketing Executive at Westgate House Care Centre

Thank you for your lovely feedback! We're so glad to hear how much your nan's stay with us helped her recover and feel cared for. Our team takes pride in creating a warm, supportive environment, and it's wonderful to know their efforts made a difference. Wishing you and your grandma all the best!


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Review from E S (Daughter of Resident) published on 24 December 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum was transferred to Westgate House Care Centre from the hospital for rehabilitation due to poor mobility. All staff there were very helpful and made us feel comfortable with my mum's care throughout the whole time she was there. A big thank you to all there, we really appreciate all your help
with Mum's mobility issues and helping her get better to come back home.

Reply from Jay Demetrious, Marketing Executive at Westgate House Care Centre

Thank you for your kind words. We're so glad to hear your mum's recovery went well, and that you felt supported during her stay. Wishing her all the best as she returns home!


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Review from Lindsey D (Friend of Resident) published on 29 November 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My friend was admitted to Westgate after a stay in hospital. He had become very poorly and had been placed on palliative care whilst in hospital. Westgate were so fabulous admitting my friend into their care as he was going to require dedicated treatment. From my first contact with Westgate they were
so fabulous and understanding. My friend was in a warm, cosy room - every member of staff I met at the home was empathetic, kind and totally invested in my friend's care. I cannot rate highly enough the manager and her team - it's a very difficult sector to work in but Westgate offer dignity, respect and love at every level.

Reply from Sarah Williams, Marketing Manager at Westgate House Care Centre

Thank you so much for sharing such heartfelt and positive feedback about Westgate. It means the world to us to know that your friend received the compassionate, dedicated care they needed during such a challenging time. We strive to create a warm and supportive environment for all our residents, and it's incredibly rewarding to hear that you found our team empathetic, kind, and fully committed to your friend's well-being. Ensuring dignity, respect, and love is at the core of everything we do, and your words affirm that we're making a difference.


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Review from Fiona I (Daughter of Resident) published on 22 November 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My 97-year-old mum went into Westgate House for respite whilst the whole family were on holiday. It was our first experience of a care home service and environment and we, as a family, were very anxious about how Mum would adapt and be cared for given she has always lived independently. I have to say
the whole experience far exceeded our expectations, from the regular email updates, feedback from friends who visited her and the discharge service was exemplary. The staff were particularly caring and had clearly put in a lot of effort to make her stay pleasurable so 5 star rating from us.

Reply from Sarah Williams, Marketing Manager at Westgate House Care Centre

Thank you for taking the time to leave us a review. Your feedback is greatly appreciated and helps us to continue providing the best care and support to our residents.


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Review from Sheila D (Resident) published on 16 October 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Everyone made my stay enjoyable. Had breakfast in the green room and lunch in the blue room with the other residents. Two staff members in particular are brilliant in getting everyone's mobility back and very caring doing so.

Reply from Sarah Williams, Marketing Manager at Westgate House Care Centre

Thank you for taking the time to leave a review- we truly appreciate your feedback.


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Review from Deborah B (Daughter of Resident) published on 16 October 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are very friendly and polite. My mum is well looked after and very happy here. Thank you for what you do.

Reply from Sarah Williams, Marketing Manager at Westgate House Care Centre

Thank you for taking the time to provide your valuable review. Your feedback is greatly appreciated, and it helps us continuously improve.


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Review from Linda F (Daughter of Resident) published on 15 October 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot thank the staff enough. My mum needs total care/full care, I am relaxed in knowing that she is in the right place and that the staff have her wellbeing at heart. I can carry on working and looking after the rest of my family knowing Mum is being carefully looked after.

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Review from G H (Son of Resident) published on 15 October 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother came to Westgate House for palliative care. I thought the care home was almost new, very well decorated. Good facilities, cleaned and maintained to a good standard. The staff were always helpful and there regularly to monitor the residents. I thought my mother was very well looked after. Overall
I was impressed by Westgate House.

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Current Review Score: 9.8 (9.756)

Overview of Review Score

The Review Score of 9.8 (9.756) out of 10 for Westgate House Care Centre is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 72 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 71 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.756 for Westgate House Care Centre is calculated as follows: ( (667 Excellents x 5) + (144 Goods x 4) + (25 Satisfactorys x 3) + (1 Poors x 2) + (2 Very Poors x 1) ) ÷ 839 Ratings = 4.756

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Westgate House Care Centre is based on 71 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 109 registered maximum number of service users is 21.8, which has been reached with 71 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 21 Jan 2020

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Outstanding

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (6)

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Meet the Team (1)

Nancy

Nancy Currie

Job Title: Home Manager

Joined: 2014

Nancy has been the manager of Westgate House since 2014. Having worked in the Health and Social Care field for 30 years in a variety of roles and environments, Nancy has had the platform to develop Westgate House in to a home that has a CQC ‘Good’ rating along with a fantastic staff team who support each other in making Westgate House an enjoyable place to live and work.


Frequently Asked Questions about Westgate House Care Centre

What types of Care is Westgate House Care Centre registered for?

Older Person Care, Dementia, Respite Care & Physical Disability are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Westgate House Care Centre provide?

Palliative Care, Physiotherapy, Separate Specialist Dementia Care Unit, Own GP if required & End of Life Care are other types of care provided.

How many Rooms does Westgate House Care Centre have?

There are 109 Single Rooms.

What are the Facilities & Services at Westgate House Care Centre?

Own Furniture if required, Smoking not permitted, Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Residents Kitchenette, Phone Point in own room & Television point in own room are some of the Facilities & Services.

How far is Westgate House Care Centre to the centre of Ware?

0.5 mile(s) as the crow flies, distance by road may be significantly further.