Westgate House Care Centre

Tower Road, Ware SG12 7LP
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9.7 308 Reviews
  • Westgate House Care Centre, Ware
This attractive and professionally managed care home rated Outstanding in ‘Well Led’ by the Care Quality Commission in January 2020, has been supporting the local community of Ware for over fifteen years. Established and purpose-built with a positive reputation, Westgate House Care Centre offers quality nursing, residential, rehabilitation and dementia care in a peaceful but central location.

The long-standing home manager, who has been in post for over five years, leads an effective and stable staff group. This, and exceptional in-house training, ensures a skilled and responsive care team to meet the changing individual needs and expectations of every resident. With a caring and compassionate team, where nothing is too much trouble to help residents settle into their new home, the family ethos and the warm relationships the staff achieve are greatly valued by both residents and visitors.

Westgate House has some highly attractive and charming themed day areas in which to relax or socialise; these include the Garden Café – a firm favourite for those who like to enjoy a coffee and chat with the morning paper, the Cinema room, a Reminiscence room, and Café Pierre. Comfortable bedrooms have their own ensuite toilets and washbasins and the home’s showers and bathrooms are newly refurbished.

There are a number of outdoor spaces including a sensory courtyard for residents to benefit from and a separate garden for spending time with friends and relatives.

The facilities have been designed to enhance resident care and quality of life, to optimise cleanliness and help minimise the spread of any infections; this includes a natural ventilation system, wood effect flooring, hand washing facilities in every room and the use of hand gel dispensers throughout the home.

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Care Provided by Westgate House Care Centre

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 109 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Other Care Provided
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Physiotherapy
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Nancy Currie (Manager)
  • Admission Criteria
    • Admission subject to full prior assessment
    • Ages 50+
  • Room Information
    • Single Rooms (109)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2019

Funding & Fees Guide for Westgate House Care Centre

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority

  • Please contact the home directly to discuss the fees in more detail.

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Residents Kitchenette
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • To arrange a visit, please call the home directly. There are no restrictions on visiting.


  • Parking

  • Free on-site parking


Westgate House Care Centre Reviews (308)

Total of 308, showing 181-200
9.7

Westgate House Care Centre has a Review Score of 9.7 (9.731) out of 10, based on 72 reviews in the last 2 years. Over all time Westgate House Care Centre has 308 reviews.

Overall Experience

  • 213
  • 86
  • 8
  • 0
  • 1

Date Published

308
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44
72
236

Review from John K (Resident) published on 13 November 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been extremely inspired by the quality of care and services. Everything from the exercises to food is of the highest standard and I count myself to be extremely lucky to have been sent here. The staff are amazing.

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Review from Sheila M (Respite Resident) published on 7 November 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I came to Westgate after my hip operation. The staff and professionals treated me very well. I had excellent support which has enabled me to become independent and be at home.

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Review from Ivy B (Resident) published on 31 October 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff were all kind and helpful. The OT staff, in particular, I appreciate the help they gave me. I can't find fault with anything at Westgate House. My stay there was a happy one.

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Review from Brenda H (Resident) published on 30 October 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

It was a pleasure and a privilege to have stayed at Newgate House.

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Review from Themi S (Respite Resident) published on 30 October 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I was treated with care and respect and kindness by the nurses, care workers and the physios. There was not anything that was too much trouble. In particular, the physio team were exemplary in getting me to walk with the frame and to extend my mobility and become more independent.

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Review from Molly V (Resident) assisted by family/friend published on 25 October 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have received nothing but kindness from the whole staff. They have done everything possible to get me back on my feet and I will always remember my stay at Westgate House. Thank you all from the bottom of my heart.

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Review from Cathy G (Daughter of Resident) published on 19 October 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care was excellent. Management phone us with updates and let us speak to Mum when she was distressed. Very helpful all round.

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Review from S O (Daughter-in-law of Resident) published on 16 October 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My Mother in Law was very happy with her care. She was treated with kindness and dignity. The therapists were excellent and all the staff were good at communication with the family. All were accessible when we had questions.

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Review from Colin W (Godson of Resident) published on 9 October 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Not knowing what to expect when "Aunty" was taken to Westgate House it was an extremely positive experience. From the welcome, she received it was all very uplifting from the reception, ward manager, nursing and all auxiliary staff everyone was excellent and incredibly caring.

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Review from Maureen C (Daughter-in-law of Resident) published on 3 October 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The centre was lovely and clean. Staff were very friendly and helpful. There was always plenty of things going on. Was made very welcome. Some staff went out of their way to help, even down to finding out when my appointment was at the hospital and booking an appointment for me.

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Review from Joan C (Resident) published on 2 October 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The food was of a very high standard and the nurses were very helpful and concerned.
Some more than others, they know who they all are. Nothing is too much trouble.

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Review from Karren B (Resident) published on 2 October 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Westgate House staff are amazing.
Two staff members, in particular, were so supportive and professional and accessible to me and my father.
We truly appreciate the doctors and nurses they have been extremely attentive and professional also.

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Review from R B (Resident) published on 20 September 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I have been well looked after here but it is the wrong side of Hertfordshire for non-driving visitors. I shall be happy to get home to my own flat and hope I shall manage with equipment in place.

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Review from Maureen B (Resident) published on 20 September 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I could not be in a better place for therapy.

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Review from Richard T (Son of Resident) published on 15 August 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff are very attentive, kind and very helpful.
The accommodation is clean, spacious and well laid out.

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Review from Valerie R (Resident) assisted by family/friend published on 7 August 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My stay here has been made very comfortable by the kindness and care shown by the staff. The quality of the food was very good. I wouldn't hesitate to recommend this home to anyone who needs care.

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Review from Sylvia H (Respite Resident) published on 3 August 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Physiotherapy and remedial help excellent. Food choice very good but portions far too large. Maybe a teaspoon could be offered to eat ice cream and sweets served in a coupe.

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Review from Norman S (Resident) published on 10 July 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I will recommend this site to anyone. Great - no problems.
Anything is no problem, so I can give a clean bill of health. Good food as well.

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Review from P G (Resident) published on 10 July 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Generally very patient and caring often with difficult situations that suddenly arise from demanding situations.

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Review from N W (Respite Resident) assisted by family/friend published on 3 July 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I was admitted after hospital treatment for rehab.
They did a wonderful job as I was restored to my fitness within 2 weeks. Physios did an excellent job and all the staff were kind and caring.
Nothing was too much trouble.

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Current Review Score: 9.7 (9.731)

Overview of Review Score

The Review Score of 9.7 (9.731) out of 10 for Westgate House Care Centre is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 72 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 70 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.731 for Westgate House Care Centre is calculated as follows: ( (659 Excellents x 5) + (143 Goods x 4) + (36 Satisfactorys x 3) + (1 Poors x 2) + (2 Very Poors x 1) ) ÷ 841 Ratings = 4.731

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Westgate House Care Centre is based on 70 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 109 registered maximum number of service users is 21.8, which has been reached with 70 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 21 Jan 2020

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Outstanding

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (6)

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Meet the Team (1)

Nancy

Nancy Currie

Job Title: Home Manager

Joined: 2014

Nancy has been the manager of Westgate House since 2014. Having worked in the Health and Social Care field for 30 years in a variety of roles and environments, Nancy has had the platform to develop Westgate House in to a home that has a CQC ‘Good’ rating along with a fantastic staff team who support each other in making Westgate House an enjoyable place to live and work.