Westgate House Care Centre

Tower Road, Ware SG12 7LP
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9.7 311 Reviews
This attractive and professionally managed care home rated Outstanding in ‘Well Led’ by the Care Quality Commission in January 2020, has been supporting the local community of Ware for over fifteen years. Established and purpose-built with a positive reputation, Westgate House Care Centre offers quality nursing, residential, rehabilitation and dementia care in a peaceful but central location.

The long-standing home manager, who has been in post for over five years, leads an effective and stable staff group. This, and exceptional in-house training, ensures a skilled and responsive care team to meet the changing individual needs and expectations of every resident. With a caring and compassionate team, where nothing is too much trouble to help residents settle into their new home, the family ethos and the warm relationships the staff achieve are greatly valued by both residents and visitors.

Westgate House has some highly attractive and charming themed day areas in which to relax or socialise; these include the Garden Café – a firm favourite for those who like to enjoy a coffee and chat with the morning paper, the Cinema room, a Reminiscence room, and Café Pierre. Comfortable bedrooms have their own ensuite toilets and washbasins and the home’s showers and bathrooms are newly refurbished.

There are a number of outdoor spaces including a sensory courtyard for residents to benefit from and a separate garden for spending time with friends and relatives.

The facilities have been designed to enhance resident care and quality of life, to optimise cleanliness and help minimise the spread of any infections; this includes a natural ventilation system, wood effect flooring, hand washing facilities in every room and the use of hand gel dispensers throughout the home.
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Care Provided by Westgate House Care Centre

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 109 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Other Care Provided
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Physiotherapy
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Nancy Currie (Manager)
  • Admission Criteria
    • Admission subject to full prior assessment
    • Ages 50+
  • Room Information
    • Single Rooms (109)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2019

Funding & Fees Guide for Westgate House Care Centre

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority

  • Please contact the home directly to discuss the fees in more detail.

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Residents Kitchenette
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • To arrange a visit, please call the home directly. There are no restrictions on visiting.


  • Parking

  • Free on-site parking


Westgate House Care Centre Reviews (311)

Total of 311, showing 221-240
9.7

Westgate House Care Centre has a Review Score of 9.7 (9.723) out of 10, based on 74 reviews in the last 2 years. Over all time Westgate House Care Centre has 311 reviews.

Overall Experience

  • 215
  • 87
  • 8
  • 0
  • 1

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311
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Review from Rosemary L (Resident) published on 19 April 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am full of praise for the staff here. The care has been first class and has helped me to make a fairly rapid recovery. They were kind and sympathetic and have given me so much confidence. The physio section is amazing. I cannot thank everyone enough.

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Review from J S (Resident) published on 11 April 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My stay was OK with the shortage of staff. The care was OK.

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Review from Sarah J (Resident) published on 5 April 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been looked after very well. The staff have been very good indeed and always very helpful.

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Review from Linda B (Resident) published on 5 April 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

They are like miracle workers, they got me back on my feet and independent again.

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Review from Julie E (Resident) published on 28 March 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Caring, hard-working staff and management, tireless and dedicated. Each patient treated for their needs with kindness and understanding and so much patience. Leaving with thanks and gratitude.

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Review from Anthony C (Resident) assisted by family/friend published on 28 March 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My stay was very pleasant. The staff were very attentive and helped with all aspects of my care. The physiotherapy people were very helpful and pleasant and assisted me with my rehabilitation.

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Review from Neil T (Son of Resident) published on 28 March 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The care, respect and efficiency shown to mum and all who visited her was second to none, absolutely 1st class from when you first enter the building. We were made to feel so welcome and mum was very happy at Westgate. Sadly mum passed away and the respect and dignity given to her after her passing
was again 1st class. We also were treated in the same manner by all the staff and we cannot speak highly enough of Westgate. Thank you.

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Review from Phyllis B (Respite Resident) published on 26 March 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I had a very nice time here, everyone is so kind. Thank you.

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Review from M W (Resident) published on 6 March 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Washing good. Breakfast club excellent. The staff and team were wonderful.

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Review from Gary V (Son of Resident) published on 5 March 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

From the moment we arrived at this property to initially view the facilities we had a very, very good feeling. We met with the manager for our initial meeting to view the facilities, who showed us around and was very helpful and very pleasant. We were actually advised by the manager after our viewing,
to have "a think about it and definitely look at other properties" but we knew instantly this was the right place for my mum. On arrival with my mother a week later, we received a warm and very helpful greeting from all staff we met. It was actually the manager's day off but she came in to make sure we were Ok. My mother was instantly offered tea and biscuits and was shown to her spotless large room, amazing. We have obviously since made regular visits to see my mum and each time we have received a friendly and welcoming greeting from all staff we meet. The property is spotless and odour free (unlike the last care home!) My mother is very, very happy and so are we.

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Review from Rose D (Resident) published on 5 March 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I found the staff very caring and helpful. They seem to know if you had a problem and they would help you. I thought of them as friends I could talk too. If I had to go to a care home again it would be here.

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Review from Winifred M (Resident) published on 16 February 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

From the time I first arrived at Westgate House Care Centre, I have experienced nothing but kindness, consideration and encouragement for my whole wellbeing from all the staff whatever their responsibility was.

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Review from George E (Resident) published on 16 February 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I was very comfortable during my stay. The staff were brilliant in all they did for me. Nothing was too much trouble for them. Breakfast club is a good idea to meet other clients. Excercise session kept us all moving. I will miss you all.

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Review from Teresa K (Resident) published on 16 February 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been looked after from the moment I arrived. The staff here is very considerate and exercises are very beneficial. I can move better and walk with a frame for quite a long distance.


I thank every member of staff for their help with my road to recovery.


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Review from Gloria O (Resident) published on 30 January 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very friendly and helpful in all ways. Liked it more when all together at meals times and activities.

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Review from Marion W (Resident) published on 30 January 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Daytime staff are very kind and helpful. First few days I wasn't myself and staff looked after me appropriately but as I have got stronger they have supported me very well. Thank you, everyone.

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Review from Rose B (Resident) published on 30 January 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Everyone was very helpful and got me walking.

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Review from Ivan W (Resident) published on 29 January 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very good service.

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Review from Ednia R (Respite Resident) published on 23 January 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Have enjoy my stay here.

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Review from Susie N (Resident) assisted by family/friend published on 11 January 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Well looked after. Staff genuinely helpful and friendly. Facilities were well thought out including the accommodation rooms. Overall excellent.

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Current Review Score: 9.7 (9.723)

Overview of Review Score

The Review Score of 9.7 (9.723) out of 10 for Westgate House Care Centre is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 74 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 72 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.723 for Westgate House Care Centre is calculated as follows: ( (672 Excellents x 5) + (150 Goods x 4) + (39 Satisfactorys x 3) + (1 Poors x 2) + (2 Very Poors x 1) ) ÷ 864 Ratings = 4.723

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Westgate House Care Centre is based on 72 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 109 registered maximum number of service users is 21.8, which has been reached with 72 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 21 Jan 2020

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Outstanding

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (6)

2018 Great British Care Awards Regional Finalist

Recipient: Westgate Healthcare Ltd

Date: Saturday 10 Nov 2018 More details

2017 National Care Awards Finalist

Recipient: Westgate Healthcare Ltd

Date: Friday 24 Nov 2017 More details

2017 Hertfordshire Care Awards Finalist

Recipient: Westgate Healthcare Ltd

Date: Friday 24 Nov 2017 More details

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Meet the Team (1)

Nancy

Nancy Currie

Job Title: Home Manager

Joined: 2014

Nancy has been the manager of Westgate House since 2014. Having worked in the Health and Social Care field for 30 years in a variety of roles and environments, Nancy has had the platform to develop Westgate House in to a home that has a CQC ‘Good’ rating along with a fantastic staff team who support each other in making Westgate House an enjoyable place to live and work.

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