Westgate House Care Centre

Tower Road, Ware SG12 7LP
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9.8 307 Reviews
  • Westgate House Care Centre, Ware
This attractive and professionally managed care home rated Outstanding in ‘Well Led’ by the Care Quality Commission in January 2020, has been supporting the local community of Ware for over fifteen years. Established and purpose-built with a positive reputation, Westgate House Care Centre offers quality nursing, residential, rehabilitation and dementia care in a peaceful but central location.

The long-standing home manager, who has been in post for over five years, leads an effective and stable staff group. This, and exceptional in-house training, ensures a skilled and responsive care team to meet the changing individual needs and expectations of every resident. With a caring and compassionate team, where nothing is too much trouble to help residents settle into their new home, the family ethos and the warm relationships the staff achieve are greatly valued by both residents and visitors.

Westgate House has some highly attractive and charming themed day areas in which to relax or socialise; these include the Garden Café – a firm favourite for those who like to enjoy a coffee and chat with the morning paper, the Cinema room, a Reminiscence room, and Café Pierre. Comfortable bedrooms have their own ensuite toilets and washbasins and the home’s showers and bathrooms are newly refurbished.

There are a number of outdoor spaces including a sensory courtyard for residents to benefit from and a separate garden for spending time with friends and relatives.

The facilities have been designed to enhance resident care and quality of life, to optimise cleanliness and help minimise the spread of any infections; this includes a natural ventilation system, wood effect flooring, hand washing facilities in every room and the use of hand gel dispensers throughout the home.

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Care Provided by Westgate House Care Centre

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 109 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Other Care Provided
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Physiotherapy
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Nancy Currie (Manager)
  • Admission Criteria
    • Admission subject to full prior assessment
    • Ages 50+
  • Room Information
    • Single Rooms (109)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2019

Funding & Fees Guide for Westgate House Care Centre

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority

  • Please contact the home directly to discuss the fees in more detail.

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Residents Kitchenette
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • To arrange a visit, please call the home directly. There are no restrictions on visiting.


  • Parking

  • Free on-site parking


Westgate House Care Centre Reviews (307)

Total of 307, showing 241-260
9.8

Westgate House Care Centre has a Review Score of 9.8 (9.756) out of 10, based on 72 reviews in the last 2 years. Over all time Westgate House Care Centre has 307 reviews.

Overall Experience

  • 213
  • 86
  • 7
  • 0
  • 1

Date Published

307
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Review from Elsie M (Resident) assisted by family/friend published on 22 December 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mum spent 3 weeks in Westgate House for rehab after falling and breaking her hip. The staff have done a brilliant job at getting her walking again.

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Review from Richard C (Resident) published on 22 December 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Arrived with a certain degree of trepidation, having the care I received is second to none. People have gone above and beyond to help me recover. Every member of staff from the care assistants to the excellent therapy teams have been a credit to have.

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Review from J C (Resident) published on 30 November 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

A very relaxed attitude to care which ultimately seemed to bring the best out in us the patients. The staff, in general, were very patient with those of us less relaxed (I speak from experience).

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Review from Matilda H (Resident) published on 27 November 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Helpful and friendly staff. Food very good.

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Review from Julie C (Daughter of Resident) published on 27 November 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My fiercely independent mother became totally dependent after a fall. All the staff at Westgate were brilliant, giving my mum the encouragement she needed. Living miles away I had peace of mind that Mum was happy and being properly looked after. I so impressed with the attention to details as well as
general care. I cannot thank all the staff enough.

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Review from Sue K (Daughter-in-law of Resident) published on 15 November 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother in law was admitted to Primrose for ongoing care. Unfortunately, she only spent a week in the unit as she suffered a stroke and passed away. The staff are outstanding, professional, caring and compassionate and the care given to her was of a very high standard in what is a very challenging
unit. Having nurse-led care on every shift, it's essential and proved to be of benefit in her care. A well-led care home, from the manageress to the unit manager are outstanding.

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Review from Alice B (Resident) published on 15 November 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

This is my second spell at this facility and I have been treated respectfully at all times. All staff are polite and helpful.

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Review from T G (Daughter of Resident) published on 9 November 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The home has been really helpful my mothers care and rehabilitation whilst staying here. The food has been good with lots of choices. The staff have been exceptional from the receptionist through to carers, physios and cooks. Thank you for making my mums stay comfortable.

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Review from Beryl D (Resident) published on 9 November 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff were so kind and caring to me. They always put themselves out to provide care. It was a very pleasant environment. I feel very fortunate to have been in your care. Thank you all so much for taking the best care of me and helping me to recover. The night light made me feel safe and secure too.
Everyone has been wonderful. THANK YOU SO MUCH.

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Review from J D (Daughter-in-law of Resident) published on 7 November 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The family are very grateful for the care, support and kindness provided to our Mother whilst in your care. From admittance to departure we have been so impressed. Lovely, lovely, dedicated people. I wish you were paid more! Please thank all the staff especially the lovely girls who hand out food and
meds and dress/undress.

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Review from Gillian C (Resident) published on 30 October 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The staff were mostly very friendly and helpful and went out of their way to make you feel welcome. It would have been nice to have a TV and radio supplied in the rooms, and because I find it very hard to stand, I would have liked a stool to perch on when I washed. Also, the food was a bit cold when
it got to me. However, those are minor details and the main care work was very good. I was mainly impressed with the number of hours that the staff work and how efficient they are.

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Review from Patricia M (Resident) published on 30 October 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Couldn't fault it. Came out of hospital unable to walk. Now I am fit for discharge today.

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Review from Betty H (Resident) assisted by family/friend published on 30 October 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Fire door adjacent to F3 is extremely noisy - slams shut. Better stimulation needed at weekends. Front door security is excellent. Staff are extremely friendly and polite but at busy changeover times, can be slow.

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Review from Margaret R (Resident) published on 12 October 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I found the staff very kind and very helpful. The therapy team got me back walking and home.

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Review from Janet T (Wife of Resident) published on 12 October 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

From management to cleaner, excellent.

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Review from M S (Resident) published on 11 October 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Mostly good, at times could have been better with gentler help and speaking.

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Review from Mary B (Respite Resident) published on 5 October 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Most members of kitchen staff very helpful, a few not so.

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Review from Angela W (Mother of Resident) published on 25 September 2017
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My overall impression of Westgate was a good home where I was happy to see my mother staying. The accommodation was clean, pleasant, light and airy, and the overall standard of care was good.


There are just a couple of things that I wasn't wholly happy about:


1. The level of care at the weekends

was noticeably less good - fewer staff were available


2. At times, lack of information/communication with relatives about care/medication/treatment being given


3. Insufficient attention to kitchen hygiene: sometimes mugs and cutlery didn't appear to have been washed properly, and surfaces hadn't been wiped


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Review from Bobby G (Respite Resident) published on 21 September 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent care from everyone.

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Review from Gillian C (Respite Resident) published on 19 September 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

Very excellent care home. Staff are very good and kind.

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Current Review Score: 9.8 (9.756)

Overview of Review Score

The Review Score of 9.8 (9.756) out of 10 for Westgate House Care Centre is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 72 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 71 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.756 for Westgate House Care Centre is calculated as follows: ( (667 Excellents x 5) + (144 Goods x 4) + (25 Satisfactorys x 3) + (1 Poors x 2) + (2 Very Poors x 1) ) ÷ 839 Ratings = 4.756

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Westgate House Care Centre is based on 71 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 109 registered maximum number of service users is 21.8, which has been reached with 71 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 21 Jan 2020

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Outstanding

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (6)

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Meet the Team (1)

Nancy

Nancy Currie

Job Title: Home Manager

Joined: 2014

Nancy has been the manager of Westgate House since 2014. Having worked in the Health and Social Care field for 30 years in a variety of roles and environments, Nancy has had the platform to develop Westgate House in to a home that has a CQC ‘Good’ rating along with a fantastic staff team who support each other in making Westgate House an enjoyable place to live and work.