Westgate House Care Centre

Tower Road, Ware SG12 7LP
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9.8 307 Reviews
  • Westgate House Care Centre, Ware
This attractive and professionally managed care home rated Outstanding in ‘Well Led’ by the Care Quality Commission in January 2020, has been supporting the local community of Ware for over fifteen years. Established and purpose-built with a positive reputation, Westgate House Care Centre offers quality nursing, residential, rehabilitation and dementia care in a peaceful but central location.

The long-standing home manager, who has been in post for over five years, leads an effective and stable staff group. This, and exceptional in-house training, ensures a skilled and responsive care team to meet the changing individual needs and expectations of every resident. With a caring and compassionate team, where nothing is too much trouble to help residents settle into their new home, the family ethos and the warm relationships the staff achieve are greatly valued by both residents and visitors.

Westgate House has some highly attractive and charming themed day areas in which to relax or socialise; these include the Garden Café – a firm favourite for those who like to enjoy a coffee and chat with the morning paper, the Cinema room, a Reminiscence room, and Café Pierre. Comfortable bedrooms have their own ensuite toilets and washbasins and the home’s showers and bathrooms are newly refurbished.

There are a number of outdoor spaces including a sensory courtyard for residents to benefit from and a separate garden for spending time with friends and relatives.

The facilities have been designed to enhance resident care and quality of life, to optimise cleanliness and help minimise the spread of any infections; this includes a natural ventilation system, wood effect flooring, hand washing facilities in every room and the use of hand gel dispensers throughout the home.

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Care Provided by Westgate House Care Centre

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 109 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Other Care Provided
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Physiotherapy
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Nancy Currie (Manager)
  • Admission Criteria
    • Admission subject to full prior assessment
    • Ages 50+
  • Room Information
    • Single Rooms (109)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2019

Funding & Fees Guide for Westgate House Care Centre

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority

  • Please contact the home directly to discuss the fees in more detail.

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Residents Kitchenette
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • To arrange a visit, please call the home directly. There are no restrictions on visiting.


  • Parking

  • Free on-site parking


Westgate House Care Centre Reviews (307)

Total of 307, showing 261-280
9.8

Westgate House Care Centre has a Review Score of 9.8 (9.756) out of 10, based on 72 reviews in the last 2 years. Over all time Westgate House Care Centre has 307 reviews.

Overall Experience

  • 213
  • 86
  • 7
  • 0
  • 1

Date Published

307
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43
72
235

Review from Peter L (Respite Resident) published on 18 September 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My experience was very good. The staff are understanding and helpful. The treatment was discussed with the appropriate staff and a plan drawn up to get me back on my feet.


The staff were happy which shows a positive workplace and makes for a pleasant and good experience for the user.


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Review from Violet B (Resident) published on 8 September 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

No complaints, all staff more than helpful with everything. Physio's are really dedicated to motivating patients.
I cannot speak more highly of the professionalism of all concerned. Thank you.

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Review from Valerie J (Resident) published on 7 September 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I must admit, I was a little dubious about spending time in a care home not having any experience as to what care homes are all about. And I must admit any fears were washed away once I was here. The room, the staff, the food was definitely up to standard and the staff are a credit to Westgate House
Care Centre. Thank you to all who put themselves out to rehabilitate me.

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Review from Ken P (Son of Resident) published on 7 September 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

If you are looking for a care home, look no further, as I can fully recommend Westgate House. From the very first day, they have been nothing but helpful, obliging and understanding in difficult times. The facilities are superb compared to other Care Centres visited.

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Review from Winnifred F (Respite Resident) published on 1 September 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been very happy here. The staff and carers are very good. I miss all of them when I go home. There has not been an unhappy moment since I came here on the 11-08-17. We are all one big happy family.

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Review from Marilyn L (Respite Resident) published on 1 September 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

Well looked after - all needs met.

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Review from Freda M (Resident) published on 31 August 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I came to prepare me for life at home after 7 weeks in hospital, this has been achieved.

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Review from Deirdre G (Resident) published on 31 August 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Everything was lovely.

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Review from E E (Resident) published on 31 August 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The staff assisted me to the best of their ability. I found them to be very helpful and friendly.
They always had time to help me and patience when I was slow to move.
All the staff were very caring.

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Review from Kay C (Resident) published on 21 August 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Very clean and friendly. Nice food, well looked after.

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Review from Maria H (Resident) published on 17 August 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very, very good and very helpful, every one of the therapists and carers.

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Review from Marion M (Wife of Resident) published on 17 August 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My husband was treated with kindness and consideration throughout his stay. Nothing was too much trouble and the food was very good, a good selection and well cooked.
For myself, as his wife, all my questions were dealt with in a kind manner and again nothing was too much trouble.
We were both well
pleased with the physio he had and again all questions were dealt with kindly and the aim towards his recovery well explained.

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Review from B N (Resident) published on 16 August 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I arrived needing help to get back on my feet and walking. The support was good and after a few days of walking and exercise, I could manage long corridors and stairs.

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Review from M W (Respite Resident) published on 16 August 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

My stay here has been very pleasant as I am a stranger to the area. Staff are pleasant conscientious and extremely busy. I would point out the necessity of patients who need a toilet before, after and during meal breaks and change over staff AM and PM.
It is a basic human right to be able to be toileted.
My rehabilitation has been slow and I thank everyone for their efforts.

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Review from Victor S (Resident) assisted by family/friend published on 8 August 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I have been a resident at Westgate House for a period of around one month and I have found it very much to my liking. The staff are friendly and obliging and always help when the need arises. The accommodation is superb, very light and airy and is kept spick and span. Thank you for a pleasant stay.

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Review from Margaret K (Wife of Resident) published on 3 August 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent food and staff have been wonderful. My husband is now back on his feet due to all the staff's help in the therapy team with occupational therapy.

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Review from J B (Respite Resident) published on 30 July 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Staff were lovely and helpful. Everything is lovely. Would like another week there.

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Review from Edith W (Resident) published on 21 July 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Everything is excellent and very friendly and happy always. Made me become independent and enjoyed the breakfast club and the physio.

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Review from Hayley P (Daughter of Resident) published on 14 July 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

At first, mum was very apprehensive about going into a nursing home. What a pleasant surprise she got!!
My sister, brothers and myself were so taken not only by the place itself - but by the warm, friendly and above all else, caring staff. They made us all feel very welcome at whatever time we turned
up. No question was too trivial - if I didn't get an answer that day, it was there waiting for me the next. Thank you so very much for everything.

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Review from T R (Daughter of Resident) published on 10 July 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The home and staff are lovely.

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Current Review Score: 9.8 (9.756)

Overview of Review Score

The Review Score of 9.8 (9.756) out of 10 for Westgate House Care Centre is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 72 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 71 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.756 for Westgate House Care Centre is calculated as follows: ( (667 Excellents x 5) + (144 Goods x 4) + (25 Satisfactorys x 3) + (1 Poors x 2) + (2 Very Poors x 1) ) ÷ 839 Ratings = 4.756

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Westgate House Care Centre is based on 71 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 109 registered maximum number of service users is 21.8, which has been reached with 71 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 21 Jan 2020

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Outstanding

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

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Awards / Recognitions (6)

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Meet the Team (1)

Nancy

Nancy Currie

Job Title: Home Manager

Joined: 2014

Nancy has been the manager of Westgate House since 2014. Having worked in the Health and Social Care field for 30 years in a variety of roles and environments, Nancy has had the platform to develop Westgate House in to a home that has a CQC ‘Good’ rating along with a fantastic staff team who support each other in making Westgate House an enjoyable place to live and work.