Westgate House Care Centre

Tower Road, Ware SG12 7LP
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9.8 307 Reviews
  • Westgate House Care Centre, Ware
This attractive and professionally managed care home rated Outstanding in ‘Well Led’ by the Care Quality Commission in January 2020, has been supporting the local community of Ware for over fifteen years. Established and purpose-built with a positive reputation, Westgate House Care Centre offers quality nursing, residential, rehabilitation and dementia care in a peaceful but central location.

The long-standing home manager, who has been in post for over five years, leads an effective and stable staff group. This, and exceptional in-house training, ensures a skilled and responsive care team to meet the changing individual needs and expectations of every resident. With a caring and compassionate team, where nothing is too much trouble to help residents settle into their new home, the family ethos and the warm relationships the staff achieve are greatly valued by both residents and visitors.

Westgate House has some highly attractive and charming themed day areas in which to relax or socialise; these include the Garden Café – a firm favourite for those who like to enjoy a coffee and chat with the morning paper, the Cinema room, a Reminiscence room, and Café Pierre. Comfortable bedrooms have their own ensuite toilets and washbasins and the home’s showers and bathrooms are newly refurbished.

There are a number of outdoor spaces including a sensory courtyard for residents to benefit from and a separate garden for spending time with friends and relatives.

The facilities have been designed to enhance resident care and quality of life, to optimise cleanliness and help minimise the spread of any infections; this includes a natural ventilation system, wood effect flooring, hand washing facilities in every room and the use of hand gel dispensers throughout the home.

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Care Provided by Westgate House Care Centre

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 109 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Other Care Provided
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Physiotherapy
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Nancy Currie (Manager)
  • Admission Criteria
    • Admission subject to full prior assessment
    • Ages 50+
  • Room Information
    • Single Rooms (109)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2019

Funding & Fees Guide for Westgate House Care Centre

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority

  • Please contact the home directly to discuss the fees in more detail.

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Residents Kitchenette
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • To arrange a visit, please call the home directly. There are no restrictions on visiting.


  • Parking

  • Free on-site parking


Westgate House Care Centre Reviews (307)

Total of 307, showing 21-40
9.8

Westgate House Care Centre has a Review Score of 9.8 (9.756) out of 10, based on 72 reviews in the last 2 years. Over all time Westgate House Care Centre has 307 reviews.

Overall Experience

  • 213
  • 86
  • 7
  • 0
  • 1

Date Published

307
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Review from S S (Wife of Resident) published on 8 October 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I am full of gratitude for the care my husband receives. The staff are wonderful and I've never had to worry about my husband from the day he arrived at Westgate all these years.
The staffs are always friendly and he has very good relationships with all of them.

Reply from Jay Demetrious, Marketing Executive at Westgate House Care Centre

Thank you for your kind words. We're so pleased to hear your husband has built such strong relationships with our team, and that you've felt confident in his care over the years. Your gratitude means a lot to us, and we're always here if you need anything.


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Review from Frank S (Son of Resident) published on 8 October 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

We are very happy with Westgate House. The staff are great, especially two staff members in particular. The events coordinator is brilliant for Mum. Thank you everyone!

Reply from Jay Demetrious, Marketing Executive at Westgate House Care Centre

We're delighted to hear that your mum is enjoying her time at Westgate House, and it's wonderful to know that our team and events coordinator have made such a positive impact. We're glad to hear your thoughts and appreciate the time you took to share your experience. If there's anything else we can do for you, don't hesitate to let us know.


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Review from D R (Son of Resident) published on 1 October 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has always been excellently looked after at Westgate. She has limited mobility but the team encourage her to do as much as possible.

Reply from Jay Demetrious, Marketing Executive at Westgate House Care Centre

Thank you so much for your kind words. We're delighted to hear that your mum is receiving excellent care and that we're able to support her in staying as active as she can. It's a pleasure to care for her.


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Review from S P (Resident) assisted by family/friend published on 1 October 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am comfortable here. The food if mostly alright (for my delicate stomach, I am restricted as to what I am allowed).
I have a lovely view. The staff are caring towards me.

Reply from Jay Demetrious, Marketing Executive at Westgate House Care Centre

Thank you so much for your kind words. We're happy to hear that you're comfortable and enjoying the view. Our team always strives to provide care that meets your needs. If there's anything else we can do to make your stay even better, please don't hesitate to let us know.


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Review from S H (Daughter of Resident) published on 19 September 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Our experience with Westgate House Care Centre was completely professional, caring and exceptional care. My mum was given 24-hour care with respect, dignity and compassion. Communication through the nurses and carers on Primrose Unit was also extremely good, which helped me to be able to do the right
things to keep my mum comfortable and calm. All other staff were very caring and helpful with all my needs and my mums.

Reply from Sarah Williams, Marketing Manager at Westgate House Care Centre

Thank you so much for taking the time to leave a review! Your feedback is incredibly valuable to us, and we're thrilled to hear about your experience. Westgate House strives to provide the best service possible, and knowing that we've met your expectations is truly rewarding. If there's anything else we can do for you, don't hesitate to let us know.


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Review from J H (Resident) published on 16 September 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I enjoyed my stay at Westgate House. The staff were lovely, worked together in teamwork. All worked hard. Unfortunately the food wasn't very good, very cold, some uncooked. Had issues twice due to food. Still haven't received the bannister. Which should have been fitted before I came home.

Reply from Jay Demetrious, Marketing Executive at Westgate House Care Centre

Thank you for your feedback. We're glad you enjoyed your stay and appreciated our team's efforts. We're sorry to hear about the issues with the food. We'll address these concerns with the team to improve our services moving forward.


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Review from T R (Husband of Resident) published on 12 September 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My wife is suffering from dementia that has made it hard for me to care for her. It was with reluctance that I put her into care. However, I am pleased that I chose Westgate House. The standard of care and patience shown by all members of staff is off the scale. I could not have asked for more and I
know that my wife is in safe hands.

Reply from Jay Demetrious, Marketing Executive at Westgate House Care Centre

Thank you for sharing your experience. We're honoured to provide the care and support for your wife.


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Review from M R (Resident) published on 11 September 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I was very pleased with the way the staff treated the residents and to get us back on our feet again, the physio was excellent for my recovery. I cannot fault the way I was looked after by everyone.

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Review from S H (Resident) published on 3 September 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

My experience at Westgate House was of mixed feelings. I must say that the physio lady was absolutely brilliant, she motivated everyone and made sure that everyone was tailored to what they can do. She was funny and deserves a medal and I have improved my mobility under her care. I cannot speak more
highly of this lady. The staff were good and the manager was excellent at following up appointments etc. The only thing that let this care home down was the food, which was no good. The food in the evening was cold and could not be eaten also several of the residents had a stomach bug that lasted a few days which also affected the residents' visitors/ The room was not cleaned every day, when they did do it, they never cleaned the sink or toilet. They used to mop the floor but there were still crumbs on the floor where they never swept up.

Reply from Sarah Williams, Marketing Manager at Westgate House Care Centre

Thank you for sharing your feedback about your experience at Westgate House. We're thrilled to hear that our physio staff made such a positive impact on your mobility and that you found the team and management supportive in following up on appointments. We are genuinely sorry to hear that some aspects of your stay didn't meet your expectations. Ensuring a high standard of cleanliness and providing quality meals are top priorities for us. We are reviewing your feedback to address these issues. Your health, comfort, and satisfaction are very important to us, and we are committed to making improvements. Thank you once again for bringing this to our attention and for your kind words about our staff. We truly value your input and hope to have the opportunity to better serve you in the future.


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Review from G D (Daughter of Resident) published on 3 September 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent care over the 19 days my mum was with you. Her confidence in walking is much higher now than ever before her accident. All staff were friendly and welcoming to us both.

Reply from Sarah Williams, Marketing Manager at Westgate House Care Centre

Thank you for taking the time to leave a review, it is great to hear your Mum has become more confident with her walking and that you had a welcoming experience.


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Review from D M (Daughter-in-law of Resident) published on 30 July 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

We generally visit at weekends. My father-in-law is in the secure dementia unit. By definition, this can be a tough experience. Our experience is significantly positively impacted by the welcome we receive from the reception staff. I wish this to be noted. The overall impression is of a high standard
of hygiene and cleanliness throughout. This is exemplified by the cleaning staff member we often encounter as she diligently and with care attends to her duties in my father-in-law's room.

Reply from Jay Demetrious, Marketing Executive at Westgate House Care Centre

Thank you for your kind words. We're glad our reception and cleaning staff have positively impacted your visits. Your feedback means a lot and will be shared with the team.


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Review from V K (Respite Resident) published on 18 July 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been so happy in Westgate House and would recommend it to anyone.

Reply from Sarah Williams, Marketing Manager at Westgate House Care Centre

Thank you for your review, we are pleased to hear you would recommend the home.


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Review from M B (Resident) published on 27 June 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very good. Everybody caring. Couldn't be better. All staff, nurses, care staff, cleaners and cooking staff were very good.

Reply from Sarah Williams, Marketing Manager at Westgate House Care Centre

Thank you for leaving a lovely review, the team at Westgate House are very grateful for your feedback.


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Review from R S (Next of Kin) published on 27 June 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I always come here and everywhere is clean and tidy. The staff are so lovely and kind. Lovely place.

Reply from Sarah Williams, Marketing Manager at Westgate House Care Centre

Thank you for your kind words, the team at Westgate House are very grateful for your feedback.


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Review from Mary M (Resident) published on 27 June 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Wonderful. All the staff are so caring and kind.

Reply from Sarah Williams, Marketing Manager at Westgate House Care Centre

We are very pleased to hear that the staff are caring and kind and that you are having a positive experience at Westgate House.


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Review from Pamela C (Respite Resident) published on 7 June 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All of the staff treated me with kindness and respect and gave to my every need. Good accommodation and food, clean and friendly.

Reply from Sarah Williams, Marketing Manager at Westgate House Care Centre

Thank you for taking the time to leave a lovely review for the team at Westgate House, they will be pleased to hear that you were pleased with the care provided during your respite stay.


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Review from Dawn D (Daughter of Resident) published on 7 June 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has been in Westgate House for nearly six weeks at a difficult time following a fall at the age of 96. The care and respect are without fault. Thank you.

Reply from Sarah Williams, Marketing Manager at Westgate House Care Centre

Thank you for leaving a review, we wish your Mum all the best after her fall and are pleased to hear that the team at Westgate House are providing good care.


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Review from M P (Partner of Resident) published on 22 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Westgate house is a lovely care home. The staff team work really hard to provide care for each individual person. They really get to know the wishes of each resident.
The home has a friendly atmosphere and is clean and well-decorated.
The team work well together and provides activities for residents
to enjoy. I always found that there was a nice atmosphere whenever I visited.
The food was also good.
I would be happy if needed for my partner to return.

Reply from Sarah Williams, Marketing Manager at Westgate House Care Centre

Thank you for your wonderful words, it is great to hear all the positive feedback during your partner's stay at Westgate House. They are very grateful for your kind words.


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Review from Ursula M (Respite Resident) published on 21 May 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All the staff were very kind and caring and made me feel at home and they called me by my first name which made me feel like their friend.

Reply from Jay Demetrious, Marketing Executive at Westgate House Care Centre

Thank you so much for your wonderful feedback! We are delighted to hear that our team made you feel at home and treated you like a friend.


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Review from C S (Daughter of Resident) published on 16 May 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We could not have asked for a more caring and considerate team of people both day and night to help our Dad in his last few days with us.
Not only did they look after Dad but also gave us the help and love we needed through this time.
Words are not enough to say thank you to them all.

Reply from Jay Demetrious, Marketing Executive at Westgate House Care Centre

Your words mean a lot to us. It was an honour to care for your Dad, and we're grateful for the opportunity to support your family. Thank you for entrusting us with his care.


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Current Review Score: 9.8 (9.756)

Overview of Review Score

The Review Score of 9.8 (9.756) out of 10 for Westgate House Care Centre is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 72 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 71 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.756 for Westgate House Care Centre is calculated as follows: ( (667 Excellents x 5) + (144 Goods x 4) + (25 Satisfactorys x 3) + (1 Poors x 2) + (2 Very Poors x 1) ) ÷ 839 Ratings = 4.756

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Westgate House Care Centre is based on 71 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 109 registered maximum number of service users is 21.8, which has been reached with 71 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 21 Jan 2020

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Outstanding

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (6)

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Meet the Team (1)

Nancy

Nancy Currie

Job Title: Home Manager

Joined: 2014

Nancy has been the manager of Westgate House since 2014. Having worked in the Health and Social Care field for 30 years in a variety of roles and environments, Nancy has had the platform to develop Westgate House in to a home that has a CQC ‘Good’ rating along with a fantastic staff team who support each other in making Westgate House an enjoyable place to live and work.