Westgate House Care Centre

Tower Road, Ware SG12 7LP
Submit a Review
9.8 307 Reviews
  • Westgate House Care Centre, Ware
This attractive and professionally managed care home rated Outstanding in ‘Well Led’ by the Care Quality Commission in January 2020, has been supporting the local community of Ware for over fifteen years. Established and purpose-built with a positive reputation, Westgate House Care Centre offers quality nursing, residential, rehabilitation and dementia care in a peaceful but central location.

The long-standing home manager, who has been in post for over five years, leads an effective and stable staff group. This, and exceptional in-house training, ensures a skilled and responsive care team to meet the changing individual needs and expectations of every resident. With a caring and compassionate team, where nothing is too much trouble to help residents settle into their new home, the family ethos and the warm relationships the staff achieve are greatly valued by both residents and visitors.

Westgate House has some highly attractive and charming themed day areas in which to relax or socialise; these include the Garden Café – a firm favourite for those who like to enjoy a coffee and chat with the morning paper, the Cinema room, a Reminiscence room, and Café Pierre. Comfortable bedrooms have their own ensuite toilets and washbasins and the home’s showers and bathrooms are newly refurbished.

There are a number of outdoor spaces including a sensory courtyard for residents to benefit from and a separate garden for spending time with friends and relatives.

The facilities have been designed to enhance resident care and quality of life, to optimise cleanliness and help minimise the spread of any infections; this includes a natural ventilation system, wood effect flooring, hand washing facilities in every room and the use of hand gel dispensers throughout the home.

Show Westgate House Care Centre on the Map

Care Provided by Westgate House Care Centre

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 109 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Other Care Provided
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Physiotherapy
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Nancy Currie (Manager)
  • Admission Criteria
    • Admission subject to full prior assessment
    • Ages 50+
  • Room Information
    • Single Rooms (109)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2019

Funding & Fees Guide for Westgate House Care Centre

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority

  • Please contact the home directly to discuss the fees in more detail.

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Residents Kitchenette
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • To arrange a visit, please call the home directly. There are no restrictions on visiting.


  • Parking

  • Free on-site parking


Westgate House Care Centre Reviews (307)

Total of 307, showing 41-60
9.8

Westgate House Care Centre has a Review Score of 9.8 (9.756) out of 10, based on 72 reviews in the last 2 years. Over all time Westgate House Care Centre has 307 reviews.

Overall Experience

  • 213
  • 86
  • 7
  • 0
  • 1

Date Published

307
24
43
72
235

Review from Shirley S (Wife of Resident) published on 7 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I can't praise Westgate Care Centre enough. It's well run, the staff are wonderful and I never have to worry that my husband isn't getting good care. Lots of activities for residents and the food is of a good standard.

Reply from Jay Demetrious, Marketing Executive at Westgate House Care Centre

Thank you for your positive review of Westgate Care Centre. We're delighted to hear that you're pleased with the care your husband receives. If you ever need anything, please don't hesitate to reach out.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from June B (Respite Resident) published on 5 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent facilities, everyone very friendly. All the staff are always there to help, so friendly and nice, I like the service in the morning. I could not walk when I arrived but I am now walking after two weeks. It's like a home from home. I could not have had better treatment. Thank you, everyone.

Reply from Sarah Williams, Marketing Manager at Westgate House Care Centre

Thank you for your kind words; we are so pleased that your respite and rehabilitation have been successful, and we are pleased to hear you are back on your feet.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from M N (Daughter of Resident) published on 3 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Dad was transferred from the hospital to the rehabilitation unit at Westgate where he received excellent care and was quite sad to leave everyone six weeks later. The care manager and physio team did an excellent job and everyone was lovely to Dad. He particularly enjoyed the cinema and gym. I was kept
up to date at all times and felt almost like one of the team.

Reply from Sarah Williams, Marketing Manager at Westgate House Care Centre

Thank you for your kind words, we are pleased to hear that the team provided excellent care during your Dad's rehabilitation.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Sarah H (Respite Resident) published on 20 March 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been here since 3rd January 2024 due to a serious accident. Had ankle pinned and was in plaster for ages then the boot and finally came home on 7th March 2024. The staff here were fantastic, the physio and her assistant were very patient and understanding. There is every bit of equipment at Westgate
that you can ever need. They encourage independence. Definitely recommend this place.

Reply from Sarah Williams, Marketing Manager at Westgate House Care Centre

Thank you for your lovely review, we are pleased that the team at Westgate have helped your rehabilitation and have encouraged you to regain your independence.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from R H (Resident) published on 18 March 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I found Westgate House Care Home very obliging and very helpful. The staff were all very polite and courteous. I would have like the physio person to have helped me with my legs but that did not fit in with her other commitments. Food, some was very nice, some not to my taste, most desserts very nice.
The tea person is always ready to make tea, as well as when the tea trolley came, they were always ready with biscuits and crisps. Overall I would say my stay at Westgate was very favourable and helpful.

Reply from Jay Demetrious, Marketing Executive at Westgate House Care Centre

Thank you for your review. We appreciate your feedback.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Clare K (Daughter of Resident) published on 31 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My elderly mother stayed at this wonderful care home in December 2023 until the end of January 2024 due to having rehabilitation after having a nasty fall at home.
I cannot praise the team of professionals at this care home enough; they not only looked after my 90-year-old mother, but they also took
care of us, the family.
My mother is now awaiting a hip replacement, so I will be doing my best to get her back to this brilliant care home after her operation.
The staff helped my mother to walk and regain her confidence.
The aftercare has been amazing - calling myself and my mother to check in on her, ensuring that the care they have advised my mother's GP has been dealt with.
I would like to thank all of the staff at Westgate Care Home for absolutely everything.

Reply from Sarah Williams, Marketing Manager at Westgate House Care Centre

Thank you so much for the amazing review of our team at Westgate House, they appreciate your comments, we are pleased to hear your mother regained her confidence whilst at the home and we wish her all the best.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Jessica R (Daughter of Resident) published on 8 January 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Westgate House has been nursing my dad on the poppy unit during his final days. I cannot praise the staff in this establishment enough. My dad has had an extremely difficult few years regarding his health - it's only right that his final moments are filled with love, care, comfort, respect and dignity.
They have also been so hospitable and kind to my entire family and friends, even cancelling training that was supposed to be happening at the resource centre so we could all stay here to be there for Dad. Thank you so, so much!

Reply from Laura Davey, Marketing Executive at Westgate House Care Centre

Thank you for taking the time to leave such a wonderful five-star review for Westgate House; the team will be so pleased to hear your kind words. We wish you and your family all the best during these difficult times. Thank you.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from I W (Respite Resident) published on 7 December 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I was extremely pleased with my experience at Westgate. All the staff were very helpful and very kind, the carers especially were so kind, they couldn't have been more helpful and kind. The only thing that I can complain about is the food. The food itself was acceptable but the food was always only
lukewarm and often really cold when it arrived from the kitchen. Apart from that I was very happy with the whole experience.

Reply from Laura Davey, Marketing Executive at Westgate House Care Centre

Thank you for taking the time to leave both a positive and constructive review. We are delighted to hear that you were pleased with your experience at Westgate. Your feedback has been passed on to the senior management team. Thank you once again.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from M H (Resident) published on 5 December 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I enjoyed my three-week stay at Westgate House Care Home. Very friendly staff, good care given. Healthy food. Interesting activities. To be recommended.

Reply from Laura Davey, Marketing Executive at Westgate House Care Centre

Thank you for taking the time to leave such a positive review, we really appreciate the feedback. The hard working team at Westgate House Care Centre will be pleased to hear your lovely words. We are delighted to hear that you enjoyed your stay and found our staff friendly, food healthy and activities interesting.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from J B (Daughter of Resident) published on 28 November 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My elderly mother-in-law arrived not being able to walk in a distressed state. Very quickly the staff assessed her needs and began her rehabilitation. Within days they gave her a positive attitude and she began walking with their help. Physio, carers, cleaners and nurses are all fantastic and we cannot
thank them enough for giving my mother-in-law her life back!

Reply from Laura Davey, Marketing Executive at Westgate House Care Centre

Thank you very much for this amazing 5-star review! The talented team at Westgate House will be so pleased to hear your Mother-in-law has now begun walking and has a positive attitude, this is really great to hear. Thank you.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from I K (Respite Resident) assisted by family/friend published on 16 November 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

From day one everyone made me feel safe and welcome. In my short stay here I was given respect and care which improved my health and wellbeing. It was a sad day to leave.

Reply from Laura Davey, Marketing Executive at Westgate House Care Centre

Thank you for taking the time to leave a positive review, the team at Westgate House will be pleased to hear you felt safe and welcome.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from P C (Respite Resident) published on 15 November 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Never been to a place like this before. I thought it was excellent. The staff looked after me so well. It was so clean and nothing bad about anything. I would recommend it to anyone. Keep up the good work.

Reply from Laura Davey, Marketing Executive at Westgate House Care Centre

Thank you so much for your lovely review, the team at Westgate House Care Centre will be thrilled to hear your kind words, it means so much. Thank you.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Peter W (Son of Resident) published on 1 November 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Just to say a very big 'thank you' from my family for the care and support you gave to my mum during her stay at Westgate Health Care. From the beginning, we knew mum was terminal so it was no surprise to us when she passed, but we all thought your operation was excellent and were very pleased to have
our mum in your care during her last days.

Reply from Laura Davey, Marketing Executive at Westgate House Care Centre

We are sorry for your loss and appreciate the time you have taken to leave a review, the team at Westgate House are grateful for your kind and positive feedback.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from P M (Brother-in-law of Resident) published on 4 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The management and staff at the home were very caring and helpful. Our brother-in-law was always very clean and helped with feeding as his throat had problems swallowing. I could not recommend the home highly enough.

Reply from Laura Davey, Marketing Executive at Westgate House Care Centre

Thank you for your lovely review, the team at Westgate House will be thrilled to hear your kind words.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Jean P (Wife of Resident) published on 24 August 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My dear husband was taken to Westgate House Care Centre for twenty-four-seven care. Very nice room we found for him. Staff were very kind and cared about him with support him. So kind and nice to me and my family when we went to see him.

Reply from Sarah Williams, Marketing Manager at Westgate House Care Centre

Thank you for taking the time to leave a review; the team at Westgate will be pleased to hear your comments regarding the care and support given to all.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from M W (Respite Resident) published on 22 August 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Everything and everybody were superb. People who come here will be looked after as I was.

Reply from Sarah Williams, Marketing Manager at Westgate House Care Centre

Thank you for taking the time to leave a review, the team are pleased to hear you were happy with your respite stay.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Marilyn P (Resident) published on 22 August 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Westgate House gave me a safe and caring place to recover from confusion and pain after an unplanned stay in hospital.
Socialisation with other residents at meals and for physiotherapy daily during week days gave me motivation to preserve and progress to a level where I was able to return home.
I
would like to thank all the caring staff at Westgate House.

Reply from Sarah Williams, Marketing Manager at Westgate House Care Centre

Thank you for taking the time to leave a review, the team at Westgate House appreciate your feedback. We are pleased to hear your recovery went well and you were able to return home. Wishing you all the best.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from J C (Respite Resident) published on 17 August 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I was in Westgate House Care Centre for 11 weeks from April until July. The carers were all extremely kind, helpful and friendly. The cleaners were also very pleasant people.
The exercise classes helped me to strengthen my muscles and directly afterwards we all went to have lunch. This made a nice
group to chat to and I felt part of the everyday life in the home. On Friday afternoons I was taken outside for activities when the weather was good which I found very uplifting.

Reply from Laura Davey, Marketing Executive at Westgate House Care Centre

Thank you for your review, Westgate House will be pleased to hear your kind words and that the home helped you to gain strength in your muscles. We value the time you have taken to leave feedback.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from L T (Daughter of Resident) published on 25 July 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All staff were kind and caring, rooms clean and well-equipped. An excellent environment to recover and receive rehabilitation after hospital surgery.

Reply from Laura Davey, Marketing Executive at Westgate House Care Centre

Thank you very much for taking the time to review our services. The team at Westgate House will be very pleased to hear your kind words.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Angela A (Respite Resident) published on 11 July 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My experience of the service has been excellent. It was caring, considerate, helpful and kind. I was especially grateful to the staff in assisting when two groups of visiting family members from the USA, they made both occasions memorable for me and my darling husband. Both groups we had not seen for
many years, over 40 years for the first group and 12 years for the second.

Reply from Laura Davey, Marketing Executive at Westgate House Care Centre

Thank you very much for your kind review regarding the team at Westgate House, we are very happy to know that you felt the staff were caring, considerate, helpful and kind. Your positive feedback means a lot to the team, we wish you and your loved ones all the best.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Current Review Score: 9.8 (9.756)

Overview of Review Score

The Review Score of 9.8 (9.756) out of 10 for Westgate House Care Centre is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 72 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 71 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.756 for Westgate House Care Centre is calculated as follows: ( (667 Excellents x 5) + (144 Goods x 4) + (25 Satisfactorys x 3) + (1 Poors x 2) + (2 Very Poors x 1) ) ÷ 839 Ratings = 4.756

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Westgate House Care Centre is based on 71 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 109 registered maximum number of service users is 21.8, which has been reached with 71 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 21 Jan 2020

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Outstanding

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (6)

Loading

Loading

Loading

Loading

Loading

Loading

Loading events

Meet the Team (1)

Nancy

Nancy Currie

Job Title: Home Manager

Joined: 2014

Nancy has been the manager of Westgate House since 2014. Having worked in the Health and Social Care field for 30 years in a variety of roles and environments, Nancy has had the platform to develop Westgate House in to a home that has a CQC ‘Good’ rating along with a fantastic staff team who support each other in making Westgate House an enjoyable place to live and work.