Westgate House Care Centre

Tower Road, Ware SG12 7LP
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9.8 307 Reviews
  • Westgate House Care Centre, Ware
This attractive and professionally managed care home rated Outstanding in ‘Well Led’ by the Care Quality Commission in January 2020, has been supporting the local community of Ware for over fifteen years. Established and purpose-built with a positive reputation, Westgate House Care Centre offers quality nursing, residential, rehabilitation and dementia care in a peaceful but central location.

The long-standing home manager, who has been in post for over five years, leads an effective and stable staff group. This, and exceptional in-house training, ensures a skilled and responsive care team to meet the changing individual needs and expectations of every resident. With a caring and compassionate team, where nothing is too much trouble to help residents settle into their new home, the family ethos and the warm relationships the staff achieve are greatly valued by both residents and visitors.

Westgate House has some highly attractive and charming themed day areas in which to relax or socialise; these include the Garden Café – a firm favourite for those who like to enjoy a coffee and chat with the morning paper, the Cinema room, a Reminiscence room, and Café Pierre. Comfortable bedrooms have their own ensuite toilets and washbasins and the home’s showers and bathrooms are newly refurbished.

There are a number of outdoor spaces including a sensory courtyard for residents to benefit from and a separate garden for spending time with friends and relatives.

The facilities have been designed to enhance resident care and quality of life, to optimise cleanliness and help minimise the spread of any infections; this includes a natural ventilation system, wood effect flooring, hand washing facilities in every room and the use of hand gel dispensers throughout the home.

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Care Provided by Westgate House Care Centre

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 109 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Other Care Provided
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Physiotherapy
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Nancy Currie (Manager)
  • Admission Criteria
    • Admission subject to full prior assessment
    • Ages 50+
  • Room Information
    • Single Rooms (109)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2019

Funding & Fees Guide for Westgate House Care Centre

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority

  • Please contact the home directly to discuss the fees in more detail.

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Residents Kitchenette
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • To arrange a visit, please call the home directly. There are no restrictions on visiting.


  • Parking

  • Free on-site parking


Westgate House Care Centre Reviews (307)

Total of 307, showing 61-80
9.8

Westgate House Care Centre has a Review Score of 9.8 (9.756) out of 10, based on 72 reviews in the last 2 years. Over all time Westgate House Care Centre has 307 reviews.

Overall Experience

  • 213
  • 86
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Date Published

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Review from S P (Daughter of Resident) published on 30 June 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum stayed at Westgate House Care Centre for rehabilitation for four weeks after having a fall at home. She was cared for by fantastic carer staff at Westgate, who were friendly, efficient and communicative with her. She enjoyed her stay and made a really good recovery.
Everyone working at Westgate
was lovely and very caring. It is a great place for rehab. Thank you, Westgate.

Reply from Sarah Williams, Marketing Manager at Westgate House Care Centre

Thank you for taking the time to leave us a review. Our team at Westgate will be pleased to hear your comments.


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Review from L A (Daughter of Resident) published on 5 June 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Mum was very happy during her rehabilitation time in Westgate House. Contact from members of staff was very helpful. We found it was very clean in Bluebell where she was staying. The staff were very efficient.

Reply from Sarah Williams, Marketing Manager at Westgate House Care Centre

Thank you for your review, our team will be pleased to know that Mum was happy during her rehabilitation time.


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Review from Claire M (Daughter of Resident) published on 24 May 2023
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Excellent care and kindness in support of my mother’s rehabilitation. Accommodation and food quality was of a high standard. Staff are friendly and demonstrate passion and enjoyment in their work.
Only observation for potential improvement is greater encouragement and support for participation in the
programme of daily events and activities. The lack of mental and social stimulation has not helped my mother’s impaired cognitive state with the past two months showing a significant deterioration. At the weekend there is no opportunity for socialisation with immobile residents stuck in their rooms. Staff do their best, but perhaps resources aren’t sufficient to support greater coordination of these activities.
Overall, a very good experience and a well-managed facility with great people who enjoy their work.

Reply from Sarah Williams, Marketing Manager at Westgate House Care Centre

Thank you for your comments, the team work hard to ensure a high quality of care is given to all. We have passed your feedback to the team regarding daily events and activities and are always keen to enhance our service.


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Review from Nick T (Son of Resident) published on 21 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother came to your care home for rehab after a stay in hospital following breaking her arm. She then stayed on for three months as a private care user. During her time with you, she was looked after extremely well and I found the home very efficiently run. All the staff were very caring and they
organised a wonderful 100th birthday party for her which was much appreciated. A big thank you to all concerned.

Reply from Sarah Williams, Marketing Manager at Westgate House Care Centre

Thank you for your lovely comments, we are glad that your mum was cared for well and enjoyed her 100th birthday party.


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Review from M R (Resident) assisted by family/friend published on 16 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All staff are very friendly and helpful. All needs attended to. Very clean conditions. Comfortable bed.

Reply from Sarah Williams, Marketing Manager at Westgate House Care Centre

Thank you for your kind review and ratings. Our team will be very pleased to know they provide a good service.


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Review from Mary P (Respite Resident) published on 4 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Very pleasant stay except for getting Covid. However, I found the heat overpowering, and the bedroom window does not open wide. The bedroom lighting is poor, and I was unable to read in the evening. The bed light I could not out on when I was in bed.

Reply from Sarah Williams, Marketing Manager at Westgate House Care Centre

Thank you for review, our team value your feedback and your comments have been passed to Westgate House.


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Review from J B (Resident) assisted by family/friend published on 4 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We were very satisfied with the first-class rehab received. Without exception, I found every one of the staff pleasant and efficient. We would not hesitate to recommend Westgate to friends. Very many thanks.

Reply from Sarah Williams, Marketing Manager at Westgate House Care Centre

Thank you for your wonderful review and kind comments, it is great to know you would recommend Westgate to friends.


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Review from Lynne W (Daughter of Resident) published on 3 May 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

A very friendly environment. The staff are always very polite and extremely helpful. The care my mum received was excellent. I was kept informed of her condition on the days I was not able to visit. The staff were very considerate and helpful when I went to collect her belongings after she passed away.

Reply from Sarah Williams, Marketing Manager at Westgate House Care Centre

Our sincere condolences for your loss, our thoughts are with you. Thank you for your lovely feedback, our team will be very pleased to hear your kind comments.


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Review from D S (Nephew of Resident) published on 2 May 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My aunt was admitted to Westgate House in May 2022, and remained there until her recent passing. I have to say that I couldn't have imagined better care in her time there. The staff were always kind and attentive to her needs and kept me informed and up to date on her care and needs. The facility itself
is modern and well-maintained. I can honestly say that it was a great comfort to know my aunt was cared for so well in her time there. My thanks to Westgate House and their staff for all their efforts over the past year.

Reply from Sarah Williams, Marketing Manager at Westgate House Care Centre

Our sincere condolences for your loss, our thoughts are with you. Thank you for your lovely feedback, our team will be very pleased to hear that your aunt was well cared for during her time at Westgate House.


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Review from P D (Friend of Resident) published on 24 April 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My friend was in Westgate House Care Centre for four weeks having spent nearly three months in hospital. During this time he was well cared for and all his needs were met by all the staff, he was made comfortable, nothing was too much trouble for them. The care and support was second to none for which
I am very grateful. The kindness shown when he passed away unexpectedly was a great comfort.

Reply from Sarah Williams, Marketing Manager at Westgate House Care Centre

Our sincere condolences for your loss, our thoughts are with you. Thank you for your lovely feedback, our team will be very pleased to hear that your friend was well cared for after his hospital stay.


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Review from A W (Resident) published on 13 April 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Could not have received better care, so grateful. The staff fantastic, made me feel safe and secure, and very very friendly. Nothing seemed to be any trouble at all even under the pressure caring for us all. Thank you doesn't seem enough.

Reply from Sarah Williams, Marketing Manager at Westgate House Care Centre

Thank you for your review, the team at Westgate House will be pleased to hear that you were pleased with the care you received and appreciate your feedback.


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Review from Debbie R (Daughter of Resident) published on 23 March 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother spent her final weeks in the care of Westgate House. I cannot praise enough the care she was given. All the staff were kind, friendly, patient, careful, unintrusive, and professional. The 2nd floor is quiet, peaceful, clean, and pleasantly decorated. There is a nice, calm atmosphere and a
comfy lounge to spend time in. My dog was welcomed, which surprised us. My dog and I spent many long days sitting in my mother's room. I was never made to feel that we were in the way or a nuisance, and I was often offered refreshments. I never overheard any shouting or impatience or unkindness. Efforts were continually made to make palatable foods that my mother could eat. The nurses took great care of her health needs and were keen to spot and deal with any new problems. We are very lucky to have been in the care of Westgate House for these past six weeks - and such incredibly important weeks. I will never be able to thank Westgate House enough for being our refuge in the storm.

Reply from Sarah Williams, Marketing Manager at Westgate House Care Centre

Firstly our condolences for your loss; our thoughts are with you all. The team at Westgate House will be pleased to hear your very kind feedback regarding the care provided during your mother's time in their care.


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Review from Irene H (Respite Resident) assisted by family/friend published on 6 March 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Overall experience was good. Meals were generally served lukewarm, not very appetising. Portions were very small. The quality of food could be improved which would result in less waste. Better and hotter food would have been more enjoyable and give me more energy for a speedier recovery.
One member
of staff was exceptional, always made me work hard.

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Review from Patricia B (Wife of Resident) published on 24 February 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Good service.

Reply from Melissa Lawrence, Marketing Executive at Westgate House Care Centre

Thank you for your kind review and ratings. Our team will be very pleased to know they provide a good service.


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Review from Darren W (Son-in-law of Resident) published on 21 February 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Amazing staff and care provision provided at Westgate House Care Centre, Mum-in-law’s recovery following a fall couldn’t have been managed any better than this.
The rehab team offered incredibly effective support throughout and when it was time to discharge, Mum-in-law was full of confidence and had
a great start to regaining her mobility.
Sincere thanks for your caring and effective service.

Reply from Melissa Lawrence, Marketing Executive at Westgate House Care Centre

Thank you for your very complimentary five-star review! Our team will be so pleased to hear that they did a great job looking after your mum-in-law, and we are proud to hear that she is confident and regaining her mobility! We wish you and your family all the best.


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Review from Christine S (Daughter of Resident) published on 3 February 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Mum was quickly assessed by the whole team and an action place was put in place. The staff were friendly and mostly efficient. The food was hit and miss but dinner was far too early at 4.45 pm when breakfast was at 9 am. The physiotherapist was excellent, knowledgeable, encouraging and informative.

Reply from Sarah Williams, Marketing Manager at Westgate House Care Centre

Thank you for your feedback, we appreciate your kind words regarding our team members and assessment process. We value your feedback with regard to the food and will pass this on to the team. Thank you.


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Review from David W (Nephew of Resident) published on 2 February 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My aunt was very well cared for at Westgate House. The facilities are clean and up to date. The staff are kind and friendly, nothing is too much trouble and they always answered my questions and any concerns to do with my aunt. Visiting times are very flexible, sadly my aunt's condition was terminal,
but I am happy that she spent her last few weeks in such a safe, warm and caring environment. Thank you Westgate House.

Reply from Sarah Williams, Marketing Manager at Westgate House Care Centre

Thank you for your wonderful comments regarding the care your Aunt received, the team really appreciate your positive feedback. Condolences for your loss, we hold you and your family in our thoughts.


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Review from Diane H (Daughter of Resident) published on 1 February 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Fantastic, caring and loving staff. My mum spent the last week of her life in here and the staff couldn't have been more helpful, considerate and there when you needed them.
I would fully recommend this care home.
Thank you for all you did for Mum.

Reply from Sarah Williams, Marketing Manager at Westgate House Care Centre

Thank you for your very kind feedback regarding the care provided to your loved one, the team really appreciate your positive review. Condolences for your loss, and we hold you and your family in our thoughts.


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Review from Shirley T (Respite Resident) published on 30 January 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I had excellent care under which I have improved greatly. This has been carried out with both dignity and kindness.

Reply from Sarah Williams, Marketing Manager at Westgate House Care Centre

Thank you for your kind comments about our team and care provided, it is much appreciated.


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Review from Margaret B (Daughter of Resident) published on 23 January 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has been a resident now for nearly three years due to a mobility problem and continues to be very happy and well looked after. When you enter Westgate there is always a very warm welcome which is so important. I have found the staff on the floor to be so kind and helpful to mum and she is very
fond of them. If you have a concern they will do their best to resolve the problem. I visit mum regularly and although I miss her living with us when I leave her I know she is happy and confident with the care and kindness given. I cannot thank everyone enough.

Reply from Melissa Lawrence, Marketing Executive at Westgate House Care Centre

Thank you for your heartwarming review. Our team appreciate your kind comments, and it is a pleasure looking after mum.


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Current Review Score: 9.8 (9.756)

Overview of Review Score

The Review Score of 9.8 (9.756) out of 10 for Westgate House Care Centre is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 72 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 71 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.756 for Westgate House Care Centre is calculated as follows: ( (667 Excellents x 5) + (144 Goods x 4) + (25 Satisfactorys x 3) + (1 Poors x 2) + (2 Very Poors x 1) ) ÷ 839 Ratings = 4.756

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Westgate House Care Centre is based on 71 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 109 registered maximum number of service users is 21.8, which has been reached with 71 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 21 Jan 2020

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Outstanding

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (6)

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Meet the Team (1)

Nancy

Nancy Currie

Job Title: Home Manager

Joined: 2014

Nancy has been the manager of Westgate House since 2014. Having worked in the Health and Social Care field for 30 years in a variety of roles and environments, Nancy has had the platform to develop Westgate House in to a home that has a CQC ‘Good’ rating along with a fantastic staff team who support each other in making Westgate House an enjoyable place to live and work.