Westgate House Care Centre

Tower Road, Ware SG12 7LP
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9.8 307 Reviews
  • Westgate House Care Centre, Ware
This attractive and professionally managed care home rated Outstanding in ‘Well Led’ by the Care Quality Commission in January 2020, has been supporting the local community of Ware for over fifteen years. Established and purpose-built with a positive reputation, Westgate House Care Centre offers quality nursing, residential, rehabilitation and dementia care in a peaceful but central location.

The long-standing home manager, who has been in post for over five years, leads an effective and stable staff group. This, and exceptional in-house training, ensures a skilled and responsive care team to meet the changing individual needs and expectations of every resident. With a caring and compassionate team, where nothing is too much trouble to help residents settle into their new home, the family ethos and the warm relationships the staff achieve are greatly valued by both residents and visitors.

Westgate House has some highly attractive and charming themed day areas in which to relax or socialise; these include the Garden Café – a firm favourite for those who like to enjoy a coffee and chat with the morning paper, the Cinema room, a Reminiscence room, and Café Pierre. Comfortable bedrooms have their own ensuite toilets and washbasins and the home’s showers and bathrooms are newly refurbished.

There are a number of outdoor spaces including a sensory courtyard for residents to benefit from and a separate garden for spending time with friends and relatives.

The facilities have been designed to enhance resident care and quality of life, to optimise cleanliness and help minimise the spread of any infections; this includes a natural ventilation system, wood effect flooring, hand washing facilities in every room and the use of hand gel dispensers throughout the home.

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Care Provided by Westgate House Care Centre

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 109 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Other Care Provided
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Physiotherapy
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Nancy Currie (Manager)
  • Admission Criteria
    • Admission subject to full prior assessment
    • Ages 50+
  • Room Information
    • Single Rooms (109)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2019

Funding & Fees Guide for Westgate House Care Centre

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority

  • Please contact the home directly to discuss the fees in more detail.

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Residents Kitchenette
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • To arrange a visit, please call the home directly. There are no restrictions on visiting.


  • Parking

  • Free on-site parking


Westgate House Care Centre Reviews (307)

Total of 307, showing 81-100
9.8

Westgate House Care Centre has a Review Score of 9.8 (9.756) out of 10, based on 72 reviews in the last 2 years. Over all time Westgate House Care Centre has 307 reviews.

Overall Experience

  • 213
  • 86
  • 7
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Date Published

307
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Review from Alan B (Respite Resident) published on 19 January 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Westgate House Care Centre is excellent in every respect. I can't find a single word of criticism. I enjoyed every minute of my stay. It was spotlessly clean, the food was good and the staff were friendly and efficient.
Thank you Westgate House.

Reply from Sarah Williams, Marketing Manager at Westgate House Care Centre

Thank you for your lovely words, we are pleased to hear you enjoyed your stay. The team really appreciate your feedback.


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Review from Eileen B (Resident) assisted by family/friend published on 17 January 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Thank you for getting me back on my feet and giving me back my confidence.

Reply from Sarah Williams, Marketing Manager at Westgate House Care Centre

We are pleased that you are feeling confident again and are proud that we have helped your recovery. Best wishes for the future.


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Review from Anthony R (Respite Resident) published on 21 December 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff attentive, friendly and caring. The food is very good. Useful work on physio.

Reply from Sarah Williams, Marketing Manager at Westgate House Care Centre

Thank you for your review, our team will be pleased to hear your lovely comments.


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Review from Edna B (Respite Resident) published on 21 December 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I enjoyed my stay at Westgate House Care Centre but it was very sad for me as my husband died in hospital while I was there. I was treated very kindly by the staff.

Reply from Sarah Williams, Marketing Manager at Westgate House Care Centre

Our deepest sympathy for your loss of your husband. Our thoughts are with you at this time.


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Review from S H (Daughter of Resident) published on 12 December 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father was admitted to Westgate after breaking his hip. The staff went above and beyond. I cannot thank the team enough. He was well cared for, staff took the time to talk to him daily, prepare his needs and give him regular physio. Fantastic centre.

Reply from Sarah Williams, Marketing Manager at Westgate House Care Centre

Thank you for review, our team will be pleased to know they do an excellent job and we appreciate your gratitude.


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Review from Kate M (Daughter-in-law of Resident) published on 9 December 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

From personal experience, the Westgate House team looked after both my mother-in-law and father-in-law with great care during the time they were both there. All of the team involved in looking after them over the last two years worked very hard to keep them safe and happy through the challenges of the
pandemic and their individual health issues until they both passed away peacefully. As all of our family live a considerable distance away up North, it was always very reassuring to know that they were in good hands and we were always kept well informed of any issues in a professional and timely manner. We had great support in arranging face-to-face contact visits and FaceTime sessions when visiting was restricted during Covid. I would not hesitate in recommending Westgate House Care Centre for its committed care and professionalism.

Reply from Sarah Williams, Marketing Manager at Westgate House Care Centre

Thank you for your very kind feedback regarding the care provided to your loved ones; the team really appreciate your positive review. Condolences for your loss, and we hold you and your family in our thoughts.


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Review from Ron B (Resident) published on 8 November 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

In the circumstances, the meals provided were very good indeed. The carers were always helpful but were pressed to respond promptly when residents called for attention at the same time. The provision of medication (pills) was excellent. The room was comfortable and warm. A special mention to the physio
is deserved, she made every effort to make the exercise sessions a happy and stretching time.

Reply from Sarah Williams, Marketing Manager at Westgate House Care Centre

Thank you for your review, we are pleased to hear you have had a good experience and that the carers were always helpful.


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Review from David S (Respite Resident) published on 3 November 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

I think I was moved too soon from the hospital. It needs time to get used to a care centre.

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Review from Pauline P (Friend of Resident) published on 31 October 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We visit our friend each week and we have noticed how much healthier he is looking since being in your care home. We find him clean and tidy. From coming into reception we are made very welcome, a very clean and happy home.

Reply from Melissa Lawrence, Marketing Executive at Westgate House Care Centre

We are so humbled by your review, and thank you for your warm comments. It's lovely to hear from friends of our residents, and appreciate your visits.


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Review from M H (Resident) published on 7 October 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The premises and staff were all great. Maybe a bit more fruit and veg in diet and a bit more simple choices, but ok. Physio definitely got me moving, thank you. Did not expect to graduate to trying just a stick, but still working on that. Group lunches are a very good idea - pity only on weekdays though.

Reply from Melissa Lawrence, Marketing Executive at Westgate House Care Centre

Thank you for your review and ratings. We appreciate your kind words regarding our home and team. We also value your feedback. Thank you.


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Review from B G (Resident) assisted by family/friend published on 29 September 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Rehabilitation physio excellent. Everything is very good. Friendly and attentive staff.

Reply from Melissa Lawrence, Marketing Executive at Westgate House Care Centre

Wonderful to hear! We are so pleased your enjoyed your time with us and had an excellent physio experience.


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Review from Janet K (Resident) published on 16 September 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All staff are caring, efficient, exercise regime thorough and helpful. Large room with big window and TV. Frequent cleaning and a bell for calling attention or help. A variety of tasty meals. Generally, a nice, happy place to be with kind and friendly staff.

Reply from Melissa Lawrence, Marketing Executive at Westgate House Care Centre

Thank you for your lovely review, Janet. We're happy you're enjoying your time with us.


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Review from L C (Daughter of Resident) published on 13 September 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Mum was only in the care home for 13 days but was treated very kindly. I live 400 miles away, and the ability to FaceTime my mother was appreciated. We were allowed to stay with my mother overnight at the end of her life, and the nursing staff were very discreet and compassionate throughout. Thank you.

Reply from Melissa Lawrence, Marketing Executive at Westgate House Care Centre

We offer our deepest condolences for your loss and appreciate your kind review. It was an honour to look after mum, and we wish you and your family the best.


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Review from Brian A (Resident) assisted by family/friend published on 2 September 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Since I've been here, I have improved greatly with my mobility, thanks to the physio team. I will carry on with my exercises and build my muscles to make me stronger. I have been treated with respect and dignity, and the staff are committed and friendly in their role of work. I have enjoyed the food
here as well. So, a big thank you to everyone.

Reply from Melissa Lawrence, Marketing Executive at Westgate House Care Centre

Wonderful! We're happy to hear that you're greatly improving and feeling more strong as you build muscle. Thank you for this lovely review; our team will be so pleased!


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Review from Marion H (Respite Resident) published on 17 August 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I arrived here July 8th in great pain, hardly able to stand and had not walked for 8 days after a right hip revision replacement. I was scared I was never going to walk again. The wonderful physio team soon motivated me and gave me the confidence to become mobile again. The nursing staff, carer and
all other staff were always kind, helpful and respectful of my feelings. My experience here has been excellent.

Reply from Melissa Lawrence, Marketing Executive at Westgate House Care Centre

Thank you for sharing your heart-warming story. We're so pleased with your outcome and thank you for your kind comments about our team. It's much appreciated!


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Review from P S (Son of Resident) published on 30 July 2022
Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

The rooms were pleasant with TV but the bed was very uncomfortable. My mother could not sleep. Staff were not unpleasant, but few smiled or acknowledged her presence. She does not suffer from dementia and, for a 97-year-old, her brain is sharp, active and thirsty for new experiences; Westgate did not
seem prepared for this type of patient.
My mother was there for rehabilitation and the physiotherapists were very good. But apart from that, my mother was 'confined' to her room by staff who told her not to leave it. Where are the wonderful facilities boasted about on the website? Where was the full activities programme, bars, cinemas or even the dining room? My mother had to spend all day and night in virtual isolation. As a result within two days she became tearful and very depressed. On the third day I rescued her and thankfully brought her home where she is now far happier. Never again!

Reply from Melissa Lawrence, Marketing Executive at Westgate House Care Centre

Hello, thank you for your feedback. We are currently conducting an investigation into the details of your experience, which you have previously shared with us directly. We have been in communication with you and will respond in full to the concerns that you have raised.


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Review from Graham M (Respite Resident) published on 29 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I attended Westgate House for four weeks of rehabilitation after a fall at home. My overall experience was very positive with respect to the staff, the facilities and the treatment received. I am unable to identify any negative issues for Westgate.

Reply from Melissa Lawrence, Marketing Executive at Westgate House Care Centre

Thank you for your lovely review. We're happy you had a very positive experience, and pay your respects to our incredible team. It is much appreciated.
Best wishes.


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Review from D B (Son of Resident) published on 29 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

From day one, I found all the staff at Westgate House to be very welcoming, personable, professional and sensitive to and understanding of my mum's needs.

Reply from Melissa Lawrence, Marketing Executive at Westgate House Care Centre

We appreciate your very kind review. Thank you. Our team will be happy to know they do an excellent job looking after mum.
Best wishes.


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Review from Vera A (Wife of Resident) published on 13 June 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband was very happy during his stay for rehabilitation after surgery on his broken leg. Everyone in Westgate House Care Centre was very kind and polite and also very helpful when the time came for my husband to leave. Even after my husband left we were contacted making sure everything was ok at
home. Would always speak very highly of Westgate House Care Centre in Ware to friends and family. If asked by anyone who may enquire about having to go into a nursing home we would always recommend this home to them and their family.

Reply from Melissa Lawrence, Marketing Executive at Westgate House Care Centre

We're so pleased you are happy with the care that your husband received while staying at our home. Thank you for taking the time to leave this lovely review and we wish both you and your husband the best.


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Review from Kate C (Daughter of Resident) published on 30 May 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother was looked after well here. Very efficient staff.

Reply from Cara Zaleski, Marketing Manager at Westgate House Care Centre

Dear Kate, thank you for taking the time to leave us this lovely review. Our team value your feedback and we are here to support you with anything you may need. Best wishes, Cara


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Current Review Score: 9.8 (9.756)

Overview of Review Score

The Review Score of 9.8 (9.756) out of 10 for Westgate House Care Centre is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 72 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 71 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.756 for Westgate House Care Centre is calculated as follows: ( (667 Excellents x 5) + (144 Goods x 4) + (25 Satisfactorys x 3) + (1 Poors x 2) + (2 Very Poors x 1) ) ÷ 839 Ratings = 4.756

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Westgate House Care Centre is based on 71 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 109 registered maximum number of service users is 21.8, which has been reached with 71 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 21 Jan 2020

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Outstanding

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (6)

2018 Great British Care Awards Regional Finalist

Recipient: Westgate Healthcare Ltd

Date: Saturday 10 Nov 2018 More details

2017 National Care Awards Finalist

Recipient: Westgate Healthcare Ltd

Date: Friday 24 Nov 2017 More details

2017 Hertfordshire Care Awards Finalist

Recipient: Westgate Healthcare Ltd

Date: Friday 24 Nov 2017 More details

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Meet the Team (1)

Nancy

Nancy Currie

Job Title: Home Manager

Joined: 2014

Nancy has been the manager of Westgate House since 2014. Having worked in the Health and Social Care field for 30 years in a variety of roles and environments, Nancy has had the platform to develop Westgate House in to a home that has a CQC ‘Good’ rating along with a fantastic staff team who support each other in making Westgate House an enjoyable place to live and work.