Westgate House Care Centre

Tower Road, Ware SG12 7LP
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9.8 307 Reviews
  • Westgate House Care Centre, Ware
This attractive and professionally managed care home rated Outstanding in ‘Well Led’ by the Care Quality Commission in January 2020, has been supporting the local community of Ware for over fifteen years. Established and purpose-built with a positive reputation, Westgate House Care Centre offers quality nursing, residential, rehabilitation and dementia care in a peaceful but central location.

The long-standing home manager, who has been in post for over five years, leads an effective and stable staff group. This, and exceptional in-house training, ensures a skilled and responsive care team to meet the changing individual needs and expectations of every resident. With a caring and compassionate team, where nothing is too much trouble to help residents settle into their new home, the family ethos and the warm relationships the staff achieve are greatly valued by both residents and visitors.

Westgate House has some highly attractive and charming themed day areas in which to relax or socialise; these include the Garden Café – a firm favourite for those who like to enjoy a coffee and chat with the morning paper, the Cinema room, a Reminiscence room, and Café Pierre. Comfortable bedrooms have their own ensuite toilets and washbasins and the home’s showers and bathrooms are newly refurbished.

There are a number of outdoor spaces including a sensory courtyard for residents to benefit from and a separate garden for spending time with friends and relatives.

The facilities have been designed to enhance resident care and quality of life, to optimise cleanliness and help minimise the spread of any infections; this includes a natural ventilation system, wood effect flooring, hand washing facilities in every room and the use of hand gel dispensers throughout the home.

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Care Provided by Westgate House Care Centre

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 109 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Other Care Provided
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Physiotherapy
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Nancy Currie (Manager)
  • Admission Criteria
    • Admission subject to full prior assessment
    • Ages 50+
  • Room Information
    • Single Rooms (109)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2019

Funding & Fees Guide for Westgate House Care Centre

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority

  • Please contact the home directly to discuss the fees in more detail.

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Residents Kitchenette
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • To arrange a visit, please call the home directly. There are no restrictions on visiting.


  • Parking

  • Free on-site parking


Westgate House Care Centre Reviews (307)

Total of 307, showing 121-140
9.8

Westgate House Care Centre has a Review Score of 9.8 (9.756) out of 10, based on 72 reviews in the last 2 years. Over all time Westgate House Care Centre has 307 reviews.

Overall Experience

  • 213
  • 86
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Date Published

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Review from A W (Daughter of Resident) published on 9 August 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Westgate House have been excellent right through reception to care staff. I cannot fault anything. They looked after my mum with compassion and dignity. We didn't have any worries with our mum due to the excellent staff at Westgate House.

Reply from Sophia, Head Office at Westgate House Care Centre

Thank you for taking the time to leave a review. We are so glad to hear your positive feedback, and that your mother received the very best care with our team. We will ensure this is passed onto the manager and the team at Westgate House. Best wishes, Westgate Healthcare.


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Review from Patricia J (Respite Resident) published on 2 August 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I was transferred to Westgate House Care Centre from hospital for rehab after spending almost five weeks in the hospital. I found the home very clean and welcoming. All the staff were very professional and extremely friendly, nothing was too much trouble.

Reply from Sophia Roberts, Head Office at Westgate House Care Centre

Thank you for taking the time to leave a review for Westgate House. We are so happy to hear you have felt happy and welcomed by our wonderful team at the home. We will pass your feedback onto the manager and her team.


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Review from B P (Resident) assisted by family/friend published on 14 July 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I came to Westgate from the hospital - on one occasion to recover from a broken arm. Then subsequently to recover from an operation - on both occasions, I found all the staff extremely kind and caring. They were thoughtful of my situation and treated me with dignity and respect. I would have no hesitation
in recommending Westgate to others like me. Thank you!

Reply from Melissa Lawrence, Admin at Westgate House Care Centre

Thank you for your very kind words. We appreciate that you've lived with us on two occasions, and we hope that you enjoyed your stay and made a speedy recovery! Our team will be very pleased to hear your generous compliments! Best wishes.


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Review from Jackie E (Daughter of Resident) published on 17 June 2021
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My lovely mum is in Westgate House and it was my Dad's 60th Anniversary. Mum has dementia so she doesn’t know this. But I cannot thank the Primrose Unit enough for making it as special as they could. Really made my Dad's day. The whole family would like to send our heartfelt thanks for all their hard
work and effort.

Reply from Melissa Lawrence, Admin at Westgate House Care Centre

Thank you for your very kind review of our home. It's a pleasure to support your family and mother in celebrating this momentous occasion, and we wish your parents many more celebrations to follow, best wishes.


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Review from Sylvia W (Wife of Resident) published on 14 May 2021
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My husband was discharged from hospital to the home, under health/social care Covid regulations and so I did not have a choice of the care home he was placed in. This, plus the inability to enter the home, to view the facilities and to meet staff and to only be able to visit him occasionally outside,
was concerning and stressful. Over time, however, it became apparent that he was well cared for and that staff had worked hard to understand his needs - as he was unable to communicate these due to his dementia - and to address them. When it became clear that my husband was nearing the end of his life, the staff made every effort to keep me updated and to facilitate extra visits. The unit manager, in particular, could not have been more supportive. I am thankful for the professional, respectful and dignified care the staff provided.

Reply from Melissa Lawrence, Admin at Westgate House Care Centre

Our condolences on the loss of your husband. We thank you for sharing your personal review with us, and it is truly appreciated. Our care staff will be pleased to know that they did an impeccable job looking after your late husband. Once again, we thank you for taking the time to leave us a review.


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Review from J C (Stepdaughter of Resident) published on 20 April 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My stepmum was a resident from the beginning of COVID lockdown 2020. Such a difficult time for residents, families and staff. They have been so kind to everyone. My stepmum said they helped her with everything - nothing too much trouble, and with dignity at all times. She was comfortable being there.
The staff were extremely helpful at all times. When it came near to her passing, they encouraged us to call whenever we felt the need to. They weren't just caring for my stepmum, but for us too. They were genuinely upset too when she did pass. A great team! Thank you so much.

Reply from Sophia Roberts, Head Office at Westgate House Care Centre

Please accept our condolences for the passing of your stepmum and thank you for taking the time to leave us a review. We are pleased to hear that your stepmum and your family all felt supported during this difficult time, and we will pass your feedback onto Nancy and the team at Westgate House. Best wishes.


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Review from Alex B (Respite Resident) published on 15 March 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I went there for rehabilitation after surgery on my leg, although the home is primarily for the elderly and I am only 45. The staff and management on the first floor where I was staying, I have to say, were excellent and didn't make it feel like I was staying in an old people's home.

Reply from Sophia Roberts, Head Office at Westgate House Care Centre

Thank you for your kind review. We're so glad you felt well supported by our wonderful team at Westgate House Care Centre. We will pass on your feedback and wish you all the very best, Westgate Healthcare.


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Review from J H (Daughter of Resident) published on 15 February 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My Dad was transferred from hospital to Westgate for rehabilitation after breaking his hip just before Christmas. Unfortunately, he had other health problems which required more end of life care, rather than rehabilitation. All the staff were fantastic. Nothing was too much trouble. Communication between
staff and myself was excellent, despite these unprecedented times and the fact they had a big problem with their telephone system, staff resorted to using their personal phones. Took great comfort in knowing he received the best possible end of life care. We thank them from the bottom of our hearts.

Reply from Melissa Lawrence, Admin at Westgate House Care Centre

Our condolences for the loss of your Dad and thank you for sharing your very personal review. We're pleased to hear that our team supported you and your family well during this difficult time. Your feedback is truly appreciated best wishes.


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Review from M R (Resident) assisted by family/friend published on 12 January 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Sent to Westgate House Care Centre for mobilisation rehab. Physio was very good but there were not enough sessions to make a difference/improvement. Went home less mobile. Presumably because of Covid there was very little socialising so spent too much time sat in the chair all day. Needed to be mobilised
which did not happen.

Reply from Sophia Roberts, Head Office at Westgate House Care Centre

Dear Mavis, thank you for your feedback, and we're glad to hear you enjoyed your physio sessions with us. As with all our residents, an activity plan is given at the beginning of every week showing what we are doing, when and where. We have looked into your particular circumstance and can see that there was a delay with the care agency you requested to be discharged with, which meant that unfortunately your planned physio sessions came to an end and your discharge date postponed. A member of our team would be happy to discuss this with you in more detail, and again we thank you for leaving your feedback. Best wishes


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Review from J W (Respite Resident) published on 4 January 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Finding the experience very pleasant and comfortable. The staff were very supportive, caring and approachable.

Reply from Sophia Roberts, Head Office at Westgate House Care Centre

Thank you for your review. We are so glad to hear that you have had a pleasant and comfortable respite stay with us. Best wishes


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Review from Linda H (Daughter of Resident) published on 24 November 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

It was a very difficult decision to place mum into care. In particular, in our circumstances that she had lived with the family for nine years. Westgate House has an amazing staff who are compassionate, take the time to get to know each resident individually to be able to meet their individual requirements
with attention to detail and to make them feel this is now their home. Without a doubt, Mum has bonded with several staff members and is relaxed and happy in her environment. She will often say how nice it is and how well she is looked after. The home is exceptionally well run. Mum's room always looks lovely as does she. From the family's perspective, the staff are always approachable. Can always answer any question asked and make us very welcome on our visits. I would like to take this opportunity of thanking the staff of Westgate House for making Mum happy at this point in her life.

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Review from Teresa M (Daughter of Resident) published on 20 October 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I can not recommend this nursing home enough, my Mum was in the north for 10 weeks and transferred to Westgate 3 weeks ago. The communication is fantastic and I got to speak to the manager of Mum's floor to arrange a visit. They call you back and keep you in the loop and I finally got a visit last week.
My mum looked beautiful, her hair was the best I have seen in years, and this is thanks to the ladies getting her ready for a visit, the nurse that brought her down was so attentive, it brought a tear to my eyes. I can not thank them enough for their total care. 5-star all the way.

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Review from Robert W (Son of Resident) published on 8 September 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I would like to say thank you to all the wonderful carers who look after my mum at Westgate House. Nothing is too much trouble and whenever I phone up the lovely carers never mind taking the phone to my mum and letting me know how she's been doing, although it's very difficult with the COVID situation
it's made so much easier to know mum is really happy and safe. Thank you again

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Review from Susanne A (Wife of Resident) published on 7 August 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband has been in Westgate for over 9 years with advanced dementia. The staff are caring and very supportive of him and all the family. He is treated with dignity and the utmost respect which is so important in a disease like dementia. The professionalism, compassion, and skill of all the staff
have been so evident in the way the coronavirus pandemic has been managed and they have done their utmost (and beyond) to protect and care for my husband and the other residents. The staff are friendly and easy to approach and any concerns I have are generally dealt with as soon as is feasibly possible. I am so grateful that my husband is being cared for in such a home with all his complex needs.

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Review from D L (Husband of Resident) published on 7 July 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My wife came in for 10 days, was very happy with all staff all very kind and physio got her to walk.

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Review from Janice A (Daughter of Resident) published on 18 June 2020
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My mum has been a resident at Westgate house for two years. She has severe dementia but Westgate has become her family and her safe haven. She settled in extremely quickly and is very happy. All of the staff treat her with respect and dignity and recognise her as an individual and understand her personality
very well. There are a lot of activities and social gatherings that go on within the home which go unrecognised as dementia residents are unable to relay to relatives exactly what they have done from week to week. But it is obvious that my mum is relaxed and happy within the home environment.

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Review from Janice M (Daughter of Resident) published on 18 June 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad has been a Resident at Westgate since November 2018, he is very happy and well cared for. Nothing is too much trouble, the nurses and carers treat him with respect and dignity and cater for his every need. Westgate is kept to a very high standard and I would highly recommend. Everyone is professional
and friendly, myself and my family always feel welcomed when we visit.
Recently my dad had his 90th Birthday, sadly due to the virus we could not celebrate with him, Westgate gave him a lovely surprise and even faced timed us so we could speak to him, it was lovely.
I can only say a big thank you for all the care, respect and kindess they show my dad.

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Review from John D (Son of Resident) published on 2 June 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Since Mum became a resident in the dementia unit 2 and a half years ago, Westgate House has become like a second home to me. The staff, relatives and residents have become like an extended family. This is a care home where everyone looks after each other. The staff really do care and often go above
and beyond what is required of them. They are friendly, approachable and supportive and Mum has been treated with the kindness, respect and dignity that she really deserves.
Westgate House is well run and has good facilities for residents and visiting families. The living areas are clean and bright and well maintained. The food is really good and there is plenty of variety. Families are also engaged in the day to day run of the home via quarterly meetings with management.
I can’t thank the staff enough for the lengths they have gone to taking care of Mum and keeping her safe during the current CoVid19 crisis.
If you are looking for a home which cares I can thoroughly recommend Westgate House.

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Review from Derek (Husband of Resident) published on 2 June 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

A few months ago the Home had a CQC Review. I have read this report which is a very detailed inspection of the entire Home. The results were "Outstanding and Good".
Before the general lockdown, the home had started their own safety procedure, all visitors had to wash their hands and the visiting was
then suspended days before the Government announced lockdown. This illustrates the details to protect the staff and residents. Extra precautions were taken for all the staff on entering and leaving the home.
Unfortunately, there was a time delay in relatives having any general news from the home but then a Zoom meeting for relatives with the Directors and Management was arranged and after that, there have been weekly updates and WhatsApp videos arranged for relatives and their loved one.
I am very pleased with the care and attention given to my wife and the very caring staff in these very difficult times and I know all precautions are being taken to keep this virus out of the home.

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Review from Edwin W (Stepson of Resident) published on 23 September 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Extremely welcoming from reception, office to staff on unit. Caring, diligent, friendly, patient, happy, nurtured, made to feel safe, homely and loved.

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Current Review Score: 9.8 (9.756)

Overview of Review Score

The Review Score of 9.8 (9.756) out of 10 for Westgate House Care Centre is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 72 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 71 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.756 for Westgate House Care Centre is calculated as follows: ( (667 Excellents x 5) + (144 Goods x 4) + (25 Satisfactorys x 3) + (1 Poors x 2) + (2 Very Poors x 1) ) ÷ 839 Ratings = 4.756

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Westgate House Care Centre is based on 71 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 109 registered maximum number of service users is 21.8, which has been reached with 71 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 21 Jan 2020

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Outstanding

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (6)

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Meet the Team (1)

Nancy

Nancy Currie

Job Title: Home Manager

Joined: 2014

Nancy has been the manager of Westgate House since 2014. Having worked in the Health and Social Care field for 30 years in a variety of roles and environments, Nancy has had the platform to develop Westgate House in to a home that has a CQC ‘Good’ rating along with a fantastic staff team who support each other in making Westgate House an enjoyable place to live and work.