Westgate House Care Centre

Tower Road, Ware SG12 7LP
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9.7 311 Reviews
  • Westgate House Care Centre, Ware
This attractive and professionally managed care home rated Outstanding in ‘Well Led’ by the Care Quality Commission in January 2020, has been supporting the local community of Ware for over fifteen years. Established and purpose-built with a positive reputation, Westgate House Care Centre offers quality nursing, residential, rehabilitation and dementia care in a peaceful but central location.

The long-standing home manager, who has been in post for over five years, leads an effective and stable staff group. This, and exceptional in-house training, ensures a skilled and responsive care team to meet the changing individual needs and expectations of every resident. With a caring and compassionate team, where nothing is too much trouble to help residents settle into their new home, the family ethos and the warm relationships the staff achieve are greatly valued by both residents and visitors.

Westgate House has some highly attractive and charming themed day areas in which to relax or socialise; these include the Garden Café – a firm favourite for those who like to enjoy a coffee and chat with the morning paper, the Cinema room, a Reminiscence room, and Café Pierre. Comfortable bedrooms have their own ensuite toilets and washbasins and the home’s showers and bathrooms are newly refurbished.

There are a number of outdoor spaces including a sensory courtyard for residents to benefit from and a separate garden for spending time with friends and relatives.

The facilities have been designed to enhance resident care and quality of life, to optimise cleanliness and help minimise the spread of any infections; this includes a natural ventilation system, wood effect flooring, hand washing facilities in every room and the use of hand gel dispensers throughout the home.

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Care Provided by Westgate House Care Centre

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 109 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Other Care Provided
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Physiotherapy
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Nancy Currie (Manager)
  • Admission Criteria
    • Admission subject to full prior assessment
    • Ages 50+
  • Room Information
    • Single Rooms (109)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2019

Funding & Fees Guide for Westgate House Care Centre

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority

  • Please contact the home directly to discuss the fees in more detail.

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Residents Kitchenette
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • To arrange a visit, please call the home directly. There are no restrictions on visiting.


  • Parking

  • Free on-site parking


Westgate House Care Centre Reviews (311)

Total of 311, showing 141-160
9.7

Westgate House Care Centre has a Review Score of 9.7 (9.723) out of 10, based on 74 reviews in the last 2 years. Over all time Westgate House Care Centre has 311 reviews.

Overall Experience

  • 215
  • 87
  • 8
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Date Published

311
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Review from Janice M (Daughter of Resident) published on 18 June 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad has been a Resident at Westgate since November 2018, he is very happy and well cared for. Nothing is too much trouble, the nurses and carers treat him with respect and dignity and cater for his every need. Westgate is kept to a very high standard and I would highly recommend. Everyone is professional
and friendly, myself and my family always feel welcomed when we visit.
Recently my dad had his 90th Birthday, sadly due to the virus we could not celebrate with him, Westgate gave him a lovely surprise and even faced timed us so we could speak to him, it was lovely.
I can only say a big thank you for all the care, respect and kindess they show my dad.

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Review from John D (Son of Resident) published on 2 June 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Since Mum became a resident in the dementia unit 2 and a half years ago, Westgate House has become like a second home to me. The staff, relatives and residents have become like an extended family. This is a care home where everyone looks after each other. The staff really do care and often go above
and beyond what is required of them. They are friendly, approachable and supportive and Mum has been treated with the kindness, respect and dignity that she really deserves.
Westgate House is well run and has good facilities for residents and visiting families. The living areas are clean and bright and well maintained. The food is really good and there is plenty of variety. Families are also engaged in the day to day run of the home via quarterly meetings with management.
I can’t thank the staff enough for the lengths they have gone to taking care of Mum and keeping her safe during the current CoVid19 crisis.
If you are looking for a home which cares I can thoroughly recommend Westgate House.

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Review from Derek (Husband of Resident) published on 2 June 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

A few months ago the Home had a CQC Review. I have read this report which is a very detailed inspection of the entire Home. The results were "Outstanding and Good".
Before the general lockdown, the home had started their own safety procedure, all visitors had to wash their hands and the visiting was
then suspended days before the Government announced lockdown. This illustrates the details to protect the staff and residents. Extra precautions were taken for all the staff on entering and leaving the home.
Unfortunately, there was a time delay in relatives having any general news from the home but then a Zoom meeting for relatives with the Directors and Management was arranged and after that, there have been weekly updates and WhatsApp videos arranged for relatives and their loved one.
I am very pleased with the care and attention given to my wife and the very caring staff in these very difficult times and I know all precautions are being taken to keep this virus out of the home.

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Review from Edwin W (Stepson of Resident) published on 23 September 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Extremely welcoming from reception, office to staff on unit. Caring, diligent, friendly, patient, happy, nurtured, made to feel safe, homely and loved.

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Review from Gary A (Son of Resident) published on 27 August 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother stayed for 2 weeks rehab following hospitalisation for double pneumonia and also to mobilise her again as her mobility was severely impaired. The quality of care was excellent. Staff were kind, caring and empathetic and the physiotherapy and occupational therapy team were a credit to their
profession and did a great job helping her maximise her remaining mobility.
We were always made very welcome as visitors and the variety and quality of the food notable.
The links to social care were good ensuring a smooth transition home. Many thanks to all involved.

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Review from Paul M (Resident) published on 22 August 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

This was the best stay I have had.

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Review from Christopher V (Resident) published on 13 August 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I am very satisfied with this care centre. Due to excellent physiotherapy, my mobility has improved greatly.
My physical health is also much better due to care and attention.
Staff vary in their friendliness but are all attentive.

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Review from Elizabeth M (Respite Resident) published on 9 August 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have received such care and kindness from everyone. Thank you.

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Review from Victor L (Respite Resident) published on 9 August 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Having no one at home to look after me after my hip operation. I needed rehab and you have provided it perfectly.

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Review from D B (Resident) published on 9 August 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The staff cope extremely well in a very demanding job.

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Review from Glynnis F (Daughter of Resident) published on 15 July 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mum had a pleasant stay at Westgate House after being discharged from hospital with a fractured pelvis.
The staff were attentive, regularly checking on mum's wellbeing, her room was clean and bright and mum really enjoyed the food.
Mum had regular physio and occupational therapy from the kind and
knowledgeable therapists so she was prepared for home when she was discharged. I visited daily and was always welcomed. Thank you.

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Review from K W (Daughter of Resident) published on 2 July 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

Physio and OT therapy assistants - excellent progress made. Reliance on incontinence supplies rather than toileting. Weekend staff limited in number. My parent was only offered help to shower once in two weeks. In the last week of stay, the staff were more interactive with the resident but not always.
Social care initiated by myself - no meetings set up until I contacted them.

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Review from Gwendoline S (Resident) published on 26 June 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Friendly, helpful carers. Regular physio and group exercises helped me get back on my feet. Good meals.

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Review from Jacqueline W (Daughter of Resident) published on 18 June 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother was extremely poorly following a fall, the staff have been very kind in assisting her to feel more comfortable. Very nice facilities and excellent care.

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Review from Jan M (Respite Resident) published on 10 June 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I spent three weeks at Westgate for rehabilitation and was made to feel most welcome. It has a relaxed feel to the place and the staff are easily able to make new residents comfortable with the routines so it doesn't feel strange for long. The relaxed feel belies the work that is done with encouragement
to do a little more but giving help when needed, producing results and genuine pleasure when a new milestone is reached.
The morning exercise class and breakfast club give the opportunity to meet and interact with fellow residents. For me personally, it meant I was able to return home with no additional services, which seemed unlikely when I arrived.

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Review from Doreen P (Resident) published on 31 May 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Overall my stay has been satisfactory. My one complaint is that it has been distressing for me when at night the staff were noisy and inconsiderate. My room was opposite the office and they congregated there. It would have been thoughtful if they had closed the door.

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Review from B L (Resident) assisted by family/friend published on 30 May 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Wonderful care. Staff are extremely helpful and caring. Food was very good. Just some dishes that I personally wasn't keen on. Overall very happy with my stay.

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Review from Barbara H (Daughter of Resident) published on 29 May 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care for my Dad was amazing, all staff were so helpful and friendly and could not do enough for him.
If you are a resident or visitor they were all so nice.
Dad was only a temporary resident for physio care.
The rooms were amazing, so comfortable - cosy.

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Review from Valerie V (Resident) published on 29 May 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Made to feel welcome by everyone.
Food was good.
Everyone was very helpful.
No complaints.

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Review from R B (Son of Resident) published on 23 May 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad was a resident at Westgate House Care Centre from February to 7th April 2019 when he passed away.
I cannot praise the staff and management enough for the kindness and professionalism they showed to my dad and our family at all times.
We knew that he was receiving the very best of care from
when he arrived until he passed away. I cannot recommend them enough.

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Current Review Score: 9.7 (9.723)

Overview of Review Score

The Review Score of 9.7 (9.723) out of 10 for Westgate House Care Centre is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 74 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 72 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.723 for Westgate House Care Centre is calculated as follows: ( (672 Excellents x 5) + (150 Goods x 4) + (39 Satisfactorys x 3) + (1 Poors x 2) + (2 Very Poors x 1) ) ÷ 864 Ratings = 4.723

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Westgate House Care Centre is based on 72 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 109 registered maximum number of service users is 21.8, which has been reached with 72 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 21 Jan 2020

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Outstanding

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (6)

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Meet the Team (1)

Nancy

Nancy Currie

Job Title: Home Manager

Joined: 2014

Nancy has been the manager of Westgate House since 2014. Having worked in the Health and Social Care field for 30 years in a variety of roles and environments, Nancy has had the platform to develop Westgate House in to a home that has a CQC ‘Good’ rating along with a fantastic staff team who support each other in making Westgate House an enjoyable place to live and work.