Woodlands View Care Home

Magpie Crescent, Stevenage SG2 9RZ
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9.7 155 Reviews
  • Woodlands View Care Home, Stevenage
Woodlands View Care Home, situated in Poplars, provides residential, nursing and nursing dementia care to older people in a kind and inclusive setting.

Each member of the team is dedicated to providing the kindest care to every resident. Prioritising dignity and choice, care services are designed to enhance residents' lives, empowering them to live as independently as possible safe in the knowledge that a caring team is always on hand.

The setting itself continues this trajectory, designed with wheelchair accessibility as well as many other amenities to promote independence, Woodlands View is a place which residents are proud to call home. Recently refurbished, the lovely sitting rooms are the perfect spot to relax, catch up on TV or enjoy the company of fellow residents. Meanwhile, the delightful landscaped garden and patio offers a great alternative for the warmer months.

The dining areas are the catering team's playground. Here, they express their creativity to offer varied menus that are as nutritious as they are delicious. They work hard to make sure that meal times are enjoyable for residents, with something to suit everyone, and are always happy to cater for visiting loved ones too.

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Care Provided by Woodlands View Care Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Younger Adults
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 120 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Other Care Provided
  • Convalescent Care
  • Palliative Care
  • Physiotherapy
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Miranda Mead (Care Home Manager)
  • Admission Criteria
    • Ages 50+
  • Room Information
    • Single Rooms (120)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Number of floors: 1

Facilities

  • Close to Local shops
  • Gardens
  • Ground Floor Accommodation only
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Television point in own room

Woodlands View Care Home Reviews (155)

Total of 155, showing 1-20
9.7

Woodlands View Care Home has a Review Score of 9.7 (9.650) out of 10, based on 35 reviews in the last 2 years. Over all time Woodlands View Care Home has 155 reviews.

Overall Experience

  • 110
  • 42
  • 2
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  • 0

Date Published

155
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9
35
120

Review from S K (Daughter of Resident) published on 18 March 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Lucas House where mum is happy and stable. Would be good if one carer could speak the same language, especially as here and a couple of staff in the other houses, would give me piece of mind knowing mum could talk and convey her concerns. We visit daily, however, it must still get lonely for her. 3
staff members in particular are fabulous and we are so happy with the care they give her.

Reply from HC-One Limited, Administrator at Woodlands View Care Home

Thank you so much for taking the time to leave such a positive review of our home. We are pleased to hear you are happy with the quality of care your mother receives. At Woodlands View we are very fortunate to have a dedicated and diverse staff team so, following your mention of communication we will discuss this request with the community that your mother lives on to see if we can achieve this for you.


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Review from Rita C (Wife of Resident) published on 14 March 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband was recently in the Care Home and myself and family couldn't have been more pleased with them. The staff were wonderful and very caring and we were very appreciative of the standard of care my husband received.

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Review from Glennis M (Wife of Resident) published on 3 February 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The staff are all very helpful and pleasant, they relate well to the residents, and genuinely seem to care. I like the idea of having different houses for different levels of care, and the fact residents are taken to different houses to meet residents for coffee morning.

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Review from June H (Friend of Resident) published on 3 February 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff are very good and caring.

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Review from D W (Friend of Resident) published on 3 February 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I find the care home a very pleasant place. The staff are always very friendly and polite. The friend that I visit is perfectly happy to be there, he is at home.

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Review from S A (Wife of Resident) published on 15 January 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband has been at Woodlands View Nursing Home for a year now. Having cared for him previously I fully understand how much care goes into keeping him healthy and clean. Care is expensive, but when the fee is broken down it is less than £8 an hour. I visit twice every day and he is always clean and
quite content. Having Parkinson's and dementia he needs a lot of looking after. I love the day that I can visit any time. When he arrived last December he had been in and out of hospital and was in a bad state when he arrived. The care home has got him back to a normal weight and he can now live a lot longer because of the wonderful care he gets.

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Review from Michelle R (Daughter of Resident) published on 12 July 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad's care since he moved in last August has been fantastic.
The manager's office, staff, carers have all been very supportive. They always resolve situations to their highest ability.
My dad is always clean, tidy and well-dressed.
He is always happy when I go in. Everything I have asked for
has been done.
Thank you.

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Review from B S (Daughter of Resident) published on 14 May 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Extremely happy with everything. Mum is extremely well looked after - everyone is welcoming and very kind. No complaints at all.
Thank you everyone for looking after Mum so well and for giving her a wonderful 100th birthday party.

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Review from Daniel C (Brother of Resident) published on 3 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My brother's stay at this home was the result of an emergency admission to the hospital. He was discharged after recovery for a period of respite. He was made welcome, despite a resistance to residential care with, as he saw it, a loss of independent living! He has been looked after very well, the staff
taking a real interest in him and promoting a sense of independence whilst at the same time, ensuring he is clean, well-fed, hydrated, and properly supported in taking his medication. The home staff and the manager, in particular, have kept the family informed of progress, reflecting, that in other circumstances he would like to stay at the home. It is pleasantly situated with easy country walking close to hand. The socialising (e.g. at meal times), has been encouraging my brother to better manage his drift from isolation, as well as supporting his independence. He can engage or disengage to the degree he is comfortable with. We are very happy with the home and its services.

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Review from N D (Daughter of Resident) published on 3 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

It is extremely hard when a parent has to move out of his/her home and into a care facility. I dreaded entering the home to visit my mum but I was pleasantly surprised. The whole atmosphere was warm and inviting which is down to the wonderful, hard-working staff that go out of their way to make family
welcome and the residents feel safe and loved. Since being in the home, my mum has flourished and improved so much. She engages in fun activities and enjoys the amazing food. I feel relieved that she is in a very safe and nurturing environment.

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Review from Jan P (Wife of Resident) published on 11 March 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are so kind and caring and anticipate my husband's needs so well. They take the trouble to learn every resident's likes and dislikes.
The food is very good and presented in an inviting way to encourage the residents to eat.

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Review from Marcus A (Son of Resident) published on 29 February 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum is looked after very well and feels safe and mostly happy. The staff are great, really friendly and supportive of her and us. She calls this her home which says a lot. We are very grateful. Thank you.

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Review from M R (Son of Resident) published on 12 February 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother is happy and contented in this home. She is receiving very good care from a team of dedicated carers who laid on a wonderful party for her 102nd Birthday and all my family were delighted.

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Review from Heather A (Daughter of Resident) published on 6 February 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father was admitted to Newton House 18 months ago in a very frail condition.
He is doing so well under their care and has just celebrated his 100th birthday in style.
The staff are so caring and professional, and dare I say loving.
Words cannot express our family's gratitude for the care he receives.

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Review from B P (Daughter of Resident) published on 1 February 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

Mum has been a resident for 18 months now and we are extremely pleased with the care she receives.
She just celebrated her 102nd birthday and the care home went above and beyond to make it a special celebration for her and our family.

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Review from Gemma W (Granddaughter of Resident) published on 12 January 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

We are happy with the care that Nan receives from the staff in Lucas House. There have been many staff changes recently, and some lovely new members introduced.
Nan still finds the food a bit hit-and-miss.

Reply from Julie Caygill, Hospital Liaison Team Administrator at Woodlands View Care Home

Thank you for your review; we value all feedback as this helps us to better our service where required. We are pleased you are happy with the care your grandmother receives at Woodlands View Care Home. We continually seek to improve our service provision, so your grandmother’s opinion, as with all those in our care, on the food offered is important to us. We will seek to gather more information on this from our residents so that we can make the necessary changes.


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Review from C P (Daughter of Resident) published on 13 December 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother is well cared for and happy. The staff are very friendly and welcoming. I am kept informed re the state of her health. It would be nice if more outdoor activities were available. Also, a TV in her room would be nice.

Reply from Clare Sheehan, Careline Advisor at Woodlands View Care Home

Thank you for your review, we value all feedback as this helps us to improve our service where required. We are pleased you are happy with your mother’s care, and we really appreciate your kind comments about our staff team. We will be in touch to talk about the activities we have planned and to arrange a TV for your mother’s room.


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Review from D S (Daughter of Resident) published on 12 December 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff in both Lucas House and Newton House showed great affection for our mother as she battled a painful illness. She was always treated with care and respect when her illness rapidly increased the nursing staff went beyond their duty staying extra hours to give her as much care as they could.
In her final hours were given all the time we needed to say our goodbyes.

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Review from Melissa G (Daughter of Resident) published on 10 November 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I am writing to say thank you to all the Care Home staff that have been taking care of my father over the past five months. He has complex clinical needs, but is nonetheless being kept comfortable and is happy and cheerful. The staff work hard and find time to chat and engage with my father, which has
helped his speech develop. The home is bright and cheery and it is a pleasure to visit him in the Home. Thank you!

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Review from Fiona B (Daughter of Resident) published on 31 October 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I moved my mum to Woodlands View having moved her from a previous nursing home where the care was an absolute disgrace! Every single member of staff from a particular nurse to all the health care assistants, entertainment and cooks. Everybody is so kind, caring and compassionate. I love my mum very
much and I can sleep at night knowing she is well cared for at Newton House. Your staff are brilliant, what more can I say?

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Current Review Score: 9.7 (9.650)

Overview of Review Score

The Review Score of 9.7 (9.650) out of 10 for Woodlands View Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 35 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 34 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.650 for Woodlands View Care Home is calculated as follows: ( (277 Excellents x 5) + (121 Goods x 4) + (9 Satisfactorys x 3) + (1 Very Poors x 1) ) ÷ 408 Ratings = 4.65

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Woodlands View Care Home is based on 34 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 120 registered maximum number of service users is 24, which has been reached with 34 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 23 Feb 2022

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (6)

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Frequently Asked Questions about Woodlands View Care Home

What types of Care is Woodlands View Care Home registered for?

Older Person Care, Dementia, Respite Care, Physical Disability & Younger Adults are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Woodlands View Care Home provide?

Palliative Care, Convalescent Care, Physiotherapy & Separate Specialist Dementia Care Unit are other types of care provided.

How many Rooms does Woodlands View Care Home have?

There are 120 Single Rooms.

What are the Facilities & Services at Woodlands View Care Home?

Own Furniture if required, Close to Local shops, Near Public Transport, Ground Floor Accommodation only, Gardens, Residents Kitchenette, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Woodlands View Care Home to the centre of Stevenage?

2.3 mile(s) as the crow flies, distance by road may be significantly further.