Woodlands View Care Home

Magpie Crescent, Stevenage SG2 9RZ
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9.7 155 Reviews
  • Woodlands View Care Home, Stevenage
Woodlands View Care Home, situated in Poplars, provides residential, nursing and nursing dementia care to older people in a kind and inclusive setting.

Each member of the team is dedicated to providing the kindest care to every resident. Prioritising dignity and choice, care services are designed to enhance residents' lives, empowering them to live as independently as possible safe in the knowledge that a caring team is always on hand.

The setting itself continues this trajectory, designed with wheelchair accessibility as well as many other amenities to promote independence, Woodlands View is a place which residents are proud to call home. Recently refurbished, the lovely sitting rooms are the perfect spot to relax, catch up on TV or enjoy the company of fellow residents. Meanwhile, the delightful landscaped garden and patio offers a great alternative for the warmer months.

The dining areas are the catering team's playground. Here, they express their creativity to offer varied menus that are as nutritious as they are delicious. They work hard to make sure that meal times are enjoyable for residents, with something to suit everyone, and are always happy to cater for visiting loved ones too.

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Care Provided by Woodlands View Care Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Younger Adults
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 120 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Other Care Provided
  • Convalescent Care
  • Palliative Care
  • Physiotherapy
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Miranda Mead (Care Home Manager)
  • Admission Criteria
    • Ages 50+
  • Room Information
    • Single Rooms (120)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Number of floors: 1

Facilities

  • Close to Local shops
  • Gardens
  • Ground Floor Accommodation only
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Television point in own room

Woodlands View Care Home Reviews (155)

Total of 155, showing 21-40
9.7

Woodlands View Care Home has a Review Score of 9.7 (9.650) out of 10, based on 35 reviews in the last 2 years. Over all time Woodlands View Care Home has 155 reviews.

Overall Experience

  • 110
  • 42
  • 2
  • 1
  • 0

Date Published

155
6
9
35
120

Review from Helen W (Wife of Resident) published on 13 October 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff are what make the place so special! They're kind and experienced and clearly love what they do!

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Review from P S (Resident) published on 3 October 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All the staff are very friendly and caring. I feel very comfortable and at home here. The food is excellent and there is a very happy atmosphere.

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Review from S W (Daughter of Resident) published on 14 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I was very impressed with Woodlands Views. I'd never really experienced care homes before. You hear how the staff don't care about their patients so this is what I thought they all were like. I was wrong! All staff showed so much care and love towards my dad. I will be forever grateful that we chose
here for hm.

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Review from M T (Daughter of Resident) published on 16 August 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We had a few teething problems at the beginning, which were promptly resolved. Mym has now settled in well and is enjoying the wonderful care and food provided!

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Review from Kayleigh C (Daughter of Resident) published on 15 August 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Myself and all of the family are over the moon with Mum's care. She seems settled and happy.
The staff are all so lovely.

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Review from Vickie B (Daughter of Resident) published on 10 August 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

For over 10 years, our mother has been a resident and is bed-bound.
During this time, there have been numerous management changes in the care space.
Before the pandemic, there was another change in the company/management, and we have observed that the care, staff training, and management have improved
significantly.
The staff goes beyond medical care, feeding, and basic needs by communicating with the residents as individuals, laughing with them, and supporting their psychological needs.
The team who are very busy and work really hard, but still come into the room with big smiles and even have a laugh with her, treating her with dignity and respect.
The space has added extra thought to Mum's care and they go beyond what is expected from them in their roles.
For example, the home has placed a birdfeeder outside her window. This is regularly filled with seeds, so she can watch the birds and squirrels (she loves nature).
Thank you to everyone at Woodlands View Care Home for all you do!

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Review from Sue W (Daughter of Resident) published on 20 July 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I feel my mum has received the best possible care. The staff clearly care about her and when she is lucid, Mum knows this. The home is well decorated and clean but most importantly, the staff are friendly and look after Mum really well. I would recommend this home to anyone! Thanks for everything you
do.

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Review from E P (Son of Resident) published on 20 July 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Always happy whenever I've been to visit my dad. Any issues are dealt with quickly. A lot of care time seems to be taken up with paperwork which is a shame but not the carers' fault.

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Review from Jonathan G (Grandson of Resident) published on 28 June 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Excluding the first week, safeguarding stopped me visiting my nan (cruel and brutal and not your fault). The staff here are very courteous and clearly work well together as a team (both day and night staff). The home is well-cleaned and the grounds are beautiful, the only thing missing outside is a
bin for litter and cigarette ends.
Bless all the kind, compassionate staff at this care home for the wonderful care you provide, pity I couldn't help you to help my nan from the beginning.

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Review from S F (Daughter of Resident) published on 13 June 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Kind and caring staff who provide high-quality care and are always ready to help and advise. Mum is well cared for and happy. Her room is tidy, clean and bright.

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Review from Kim S (Daughter of Resident) published on 5 June 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We needed some respite care but needed the reassurance that Mum would be well cared for and safely looked after. I am delighted with the care Mum received while in Lucas House. Every member of staff was professional, kind and friendly. We will be highly recommending this home and Mum will be returning
in the future. Well done team Lucas and the management team.

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Review from Dean G (Son of Resident) published on 23 May 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot praise enough both the staff and general quality of care provided by this care home. Mum only stayed for some three weeks in nursing dementia, but she was treated exceptionally well. Staff are professional, well-trained and courteous at all times. Visitors are welcomed and encouraged to visit.
The accommodation is good and clean. Nothing was too much trouble. I would highly recommend this care home.

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Review from David F (Son of Resident) published on 11 May 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

From her first days in Woodlands View, it was clear to me that Mother would be getting the attention she needs. Carers at Woodlands have been so helpful and kind. They treat Mum with care, patience and respect and this has eased her into life in the home. They're also working to preserve Mum's remaining
physical and mental capabilities. It is a great relief to know that she is in such good hands.

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Review from B Y (Sister of Resident) published on 28 April 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My brother is very happy here. It's well run with attentive staff and very clean. What more could I ask for, for my lovely brother. Thank you to all the staff.

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Review from Matthew L (Son of Resident) published on 26 April 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The level of care provided to my mother surpassed my expectations. The energy and enthusiasm from the caring team is second to none. The carers always seem to go the extra mile to ensure the residents feel safe and happy. The management team are also very approachable and available to listen to any
concerns or queries. An excellent care home that provides a great experience for all residents.

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Review from Christopher W (Son of Resident) published on 23 March 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff are very friendly and approachable. Looking after my mum very well. Sandwiches are always fresh and the food looks good.

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Review from J G (Resident) published on 20 March 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

It is brilliant.
I am very happy here.

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Review from Martyn L (Husband of Resident) published on 17 March 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I have found the staff to be both friendly and professional in all their dealings with my wife and my family. The level of care was first-class and consistent. The residence was well-maintained and clean.

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Review from D Y (Son of Resident) published on 21 February 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Living 200 miles away and not being able to visit as much as we would have liked, we can't thank the staff enough for their care of Mum. We had regular calls keeping us informed of Mum's health and care. We were updated straight away on any medical issues and any treatment needed.

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Review from Sarah C (Daughter of Resident) published on 17 February 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been in Woodlands View Care Home for approximately eight weeks. She is very happy and her health and well-being have significantly improved. The staff are very friendly and professional. They always have time to talk to residents and visitors. The property is well-presented and spotlessly
clean. The food is plentiful and of good quality. There is plenty of opportunity to socialise if desired in the very pleasant lounge and staff are always available to help. I would highly recommend Woodlands View Care Home.

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Current Review Score: 9.7 (9.650)

Overview of Review Score

The Review Score of 9.7 (9.650) out of 10 for Woodlands View Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 35 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 34 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.650 for Woodlands View Care Home is calculated as follows: ( (277 Excellents x 5) + (121 Goods x 4) + (9 Satisfactorys x 3) + (1 Very Poors x 1) ) ÷ 408 Ratings = 4.65

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Woodlands View Care Home is based on 34 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 120 registered maximum number of service users is 24, which has been reached with 34 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 23 Feb 2022

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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