Woodlands View Care Home

Magpie Crescent, Stevenage SG2 9RZ
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9.7 155 Reviews
  • Woodlands View Care Home, Stevenage
Woodlands View Care Home, situated in Poplars, provides residential, nursing and nursing dementia care to older people in a kind and inclusive setting.

Each member of the team is dedicated to providing the kindest care to every resident. Prioritising dignity and choice, care services are designed to enhance residents' lives, empowering them to live as independently as possible safe in the knowledge that a caring team is always on hand.

The setting itself continues this trajectory, designed with wheelchair accessibility as well as many other amenities to promote independence, Woodlands View is a place which residents are proud to call home. Recently refurbished, the lovely sitting rooms are the perfect spot to relax, catch up on TV or enjoy the company of fellow residents. Meanwhile, the delightful landscaped garden and patio offers a great alternative for the warmer months.

The dining areas are the catering team's playground. Here, they express their creativity to offer varied menus that are as nutritious as they are delicious. They work hard to make sure that meal times are enjoyable for residents, with something to suit everyone, and are always happy to cater for visiting loved ones too.

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Care Provided by Woodlands View Care Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Younger Adults
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 120 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Other Care Provided
  • Convalescent Care
  • Palliative Care
  • Physiotherapy
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Miranda Mead (Care Home Manager)
  • Admission Criteria
    • Ages 50+
  • Room Information
    • Single Rooms (120)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Number of floors: 1

Facilities

  • Close to Local shops
  • Gardens
  • Ground Floor Accommodation only
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Television point in own room

Woodlands View Care Home Reviews (155)

Total of 155, showing 41-60
9.7

Woodlands View Care Home has a Review Score of 9.7 (9.650) out of 10, based on 35 reviews in the last 2 years. Over all time Woodlands View Care Home has 155 reviews.

Overall Experience

  • 110
  • 42
  • 2
  • 1
  • 0

Date Published

155
6
9
35
120

Review from Jackie C (Daughter of Resident) published on 13 February 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff have been amazing in caring for my mother, who now has advanced dementia. They take the time to get to know the residents as well as their families. They are excellent at communicating with me regarding my mother's condition. Recently it was my mother's birthday; they made the day really special
with a cake and banners. She is very well looked after here.

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Review from M D (Cousin of Resident) published on 10 February 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Since my relative has been a resident at Woodlands View, she has made excellent progress. She has gained weight, been given a varied diet and is looking really well. She is well cared for and has been given lots of opportunities to socialise with other residents as well as take part in regular, stimulating
activities to improve her quality of life. Staff are always supportive and attentive and always make time to tell us how my relative is doing and are there for the family if we have any concerns.

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Review from Sharon T (Daughter of Resident) published on 19 January 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has lived in Wellfield for approximately two years and has been extremely happy all of that time. The care she receives from all the staff is wonderful. Each and every one of the staff shows nothing but kindness towards the residents. I feel that mum is in a very safe and happy environment. This
in turn helps me cope with dealing with her dementia and everything that goes with it. Thank you.

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Review from T F (Daughter of Resident) published on 11 January 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I find the staff here very caring and if I ask them anything they are extremely helpful and prompt.

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Review from C G (Daughter of Resident) published on 21 December 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care given to my dad is excellent. The staff are helpful when I need to ask any questions. They go above and beyond to make everything comfortable for my dad. The entertainment is really good, they take time with all residents. Activities are different each day. The staff dress up on occasion which
is entertaining. You need to be special people to work with people who have dementia and they all are. Keep up the good work, the food is good and there is always a drink to hand.

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Review from S I (Daughter of Resident) published on 20 December 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The staff are really friendly and helpful.
There is a nice atmosphere at the home.
Mum is very happy with her care.
Can't fault the staff, and feels safe.

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Review from Una S (Daughter of Resident) published on 25 November 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad has been at Wellfield House for about six weeks now and we cannot believe the positive change in him. The staff are absolutely amazing, there is always laughter and lots of smiles. My dad has told us that he is really happy here. We don't live in the UK but now we can go home knowing he is happy
and is being cared for by a fabulous team. Wellfield House is an amazing place full of happiness. Thank you!

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Review from M P (Resident) published on 25 November 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Up to now (2 weeks) my experience has been very good, the staff are willing to help with my problems.

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Review from J N (Daughter of Resident) published on 15 November 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are friendly and kind to Mum and know her well. I have no worries at all about Mum being here.

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Review from Lindsey G (Daughter of Resident) published on 18 October 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Since Dad started his stay, the care has been exceptional. I cannot sing their praises enough, they are extremely caring and they really look after their residents. In an uncaring world, it is very refreshing to see that there are still people who go above and beyond. Everyone of the staff should be
commended. Huge respect to everyone and massive thanks for the job they do!

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Review from D W (Resident) published on 18 October 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

In the short time I have been here, I can't praise the staff, and everyone else I have had contact with, enough. People and staff bend over backwards to help in any way they can. They all work so hard.

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Review from Colin M (Son of Resident) published on 12 September 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father is a resident and was made to feel very welcome. The staff are very kind, understanding, friendly, and above all, professional.

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Review from T G (Day Care) published on 9 September 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The level of care that I have seen my mum receive in this first week of being at Woodlands View has been really good. Everyone treats her with care and respect. She is comfortable and well looked after. I feel at ease knowing that she is in safe hands.

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Review from Joanne W (Sister-in-law of Resident) published on 8 September 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My sister-in-law is very happy in Woodlands View. Her life here is perfect! She used to worry all the time about her medications and how much she ate and drank with each dose. She consulted her watch every few minutes. Now she praises the care home staff, who always remember all of her needs, and the
staff are very solicitous to all residents.

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Review from Susan H (Daughter of Resident) published on 16 August 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

He has received excellent care, and all the staff are considerate and caring. We are kept up to date regularly, and any concerns are always dealt with promptly.

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Review from Brian C (Son of Resident) published on 12 August 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellently managed and a great care home.

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Review from Mark D (Son of Resident) published on 12 August 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Fantastic staff, very caring to my father, and always keep me informed. The home's administrator has been outstanding in every aspect of my father's care and administration.

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Review from S F (Daughter of Resident) published on 19 July 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Dad has only been at Woodlands View Care Home for a couple of weeks but we are very happy with how he has settled in. He is enjoying all the food! The staff are all lovely and Dad says he is looked after very well.

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Review from L Y (Daughter of Resident) published on 13 July 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are very friendly and have kept us up to date with Mum's health.

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Review from Anita C (Niece of Resident) published on 12 July 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We like the home very much and the staff seem nice.

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Current Review Score: 9.7 (9.650)

Overview of Review Score

The Review Score of 9.7 (9.650) out of 10 for Woodlands View Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 35 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 34 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.650 for Woodlands View Care Home is calculated as follows: ( (277 Excellents x 5) + (121 Goods x 4) + (9 Satisfactorys x 3) + (1 Very Poors x 1) ) ÷ 408 Ratings = 4.65

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Woodlands View Care Home is based on 34 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 120 registered maximum number of service users is 24, which has been reached with 34 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 23 Feb 2022

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (6)

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