Woodlands View Care Home

Magpie Crescent, Stevenage SG2 9RZ
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9.7 155 Reviews
  • Woodlands View Care Home, Stevenage
Woodlands View Care Home, situated in Poplars, provides residential, nursing and nursing dementia care to older people in a kind and inclusive setting.

Each member of the team is dedicated to providing the kindest care to every resident. Prioritising dignity and choice, care services are designed to enhance residents' lives, empowering them to live as independently as possible safe in the knowledge that a caring team is always on hand.

The setting itself continues this trajectory, designed with wheelchair accessibility as well as many other amenities to promote independence, Woodlands View is a place which residents are proud to call home. Recently refurbished, the lovely sitting rooms are the perfect spot to relax, catch up on TV or enjoy the company of fellow residents. Meanwhile, the delightful landscaped garden and patio offers a great alternative for the warmer months.

The dining areas are the catering team's playground. Here, they express their creativity to offer varied menus that are as nutritious as they are delicious. They work hard to make sure that meal times are enjoyable for residents, with something to suit everyone, and are always happy to cater for visiting loved ones too.

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Care Provided by Woodlands View Care Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Younger Adults
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 120 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Other Care Provided
  • Convalescent Care
  • Palliative Care
  • Physiotherapy
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Miranda Mead (Care Home Manager)
  • Admission Criteria
    • Ages 50+
  • Room Information
    • Single Rooms (120)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Number of floors: 1

Facilities

  • Close to Local shops
  • Gardens
  • Ground Floor Accommodation only
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Television point in own room

Woodlands View Care Home Reviews (155)

Total of 155, showing 61-80
9.7

Woodlands View Care Home has a Review Score of 9.7 (9.650) out of 10, based on 35 reviews in the last 2 years. Over all time Woodlands View Care Home has 155 reviews.

Overall Experience

  • 110
  • 42
  • 2
  • 1
  • 0

Date Published

155
6
9
35
120

Review from Barbara C (Resident) published on 21 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

No bad points from carers, all good friends. The food is very good. I am happy to be back.

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Review from Sandra J (Daughter of Resident) published on 18 May 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Always happy with the care and support Mum gets. She seems to enjoy the staff's company and is always having a smile for the sisters who run the house. Although happy and satisfied with the care and attention Mum gets, I do feel her room is tired and could do with some TLC. I am kept well informed about
any changes to Mum which helps me relax.

Reply from Julie Caygill, Hospital Liaison Team Administrator at Woodlands View Care Home

Thank you for your kind feedback regarding the care your mum receives.
Woodlands View is currently undergoing an extensive refurbishment programme to uplift the home. During this process, we will endeavour to decorate your mum’s room.
We are grateful for your feedback as this has helped us to make some more improvements at Woodlands View.


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Review from Bernadette H (Daughter-in-law of Resident) published on 10 May 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Cannot fault the staff and home. They go above and beyond their duties.

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Review from M M (Resident) published on 5 May 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The food is good. The carers are nice. I am happy here.

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Review from J K (Husband of Resident) published on 6 April 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very good home, care is excellent.

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Review from Terry O (Son of Resident) published on 6 April 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care provided is excellent and knowing that Mum receives the care needed is a great relief.

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Review from K A (Resident) published on 1 April 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am fortunate to be here in the home, very well taken care of.

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Review from Sharon E (Daughter of Resident) published on 28 March 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Friendly and caring staff. They know their residents well and nothing is too much trouble. My mum is very well looked after and cared for. Woodlands View is a wonderful care home and I have great comfort in knowing my mum is well cared for.

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Review from Beverley P (Resident) published on 22 March 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I think it is excellent here and the staff are very helpful, anything you need they do it straight away. The food is not bad and the atmosphere is excellent.

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Review from P W (Resident) published on 2 March 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very happy with everything

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Review from N S (Daughter of Resident) published on 2 March 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Every time I've visited my parents, the staff have always been informative and friendly. My parents have always been presentable and their care folders are always in their rooms. I'm very satisfied with the care my parents are receiving. Also, they are very strict on protocols.

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Review from P W (Resident) published on 4 February 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am happy with the care. The carers are good to me.

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Review from S T (Daughter of Resident) published on 3 February 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Since my mum has entered Woodlands View she has been nothing but happy, safe and comfortable. Both her and I find the staff very kind and they all go out of their way to make Mum's life fulfilled and happy. Activities are excellent. She has blossomed, put on much-needed weight and her quality of life
has improved dramatically. Thank you.

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Review from Catherine S (Daughter of Resident) published on 3 February 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother's care is excellent and now the activities coordinator is back in post her wellbeing is better too.

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Review from T D (Grandson of Resident) published on 13 December 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent care. My grandad is really happy and settled. Staff always smiling and keep me and my family informed of everything. I couldn't wish for a better place for my grandad.

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Review from June C (Daughter-in-law of Resident) published on 7 December 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff very polite and friendly, nice atmosphere.

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Review from Steve P (Son of Resident) published on 23 November 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Adherence to Covid precautions is reassuring.

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Review from Julie W (Daughter of Resident) published on 19 November 2021
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

All the carers/staff continue to do an excellent job at Woodlands View. Well done everyone, keep up the good work. Thank you for looking after my mum, this makes my life a lot easier knowing she is getting the care she needs and is treated with respect and dignity.

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Review from K S (Resident) published on 12 November 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The food is excellent and the care is perfect. The job of looking after our entertainment is very important to us. We are very lucky to have them.

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Review from Susan F (Daughter of Resident) published on 19 October 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Woodlands View is exceptional with their care of my mum. She is so well cared for and looked after so well. When we visit, she is always happy and very clean and tidy. All the carers are very friendly and always willing to help us.

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Current Review Score: 9.7 (9.650)

Overview of Review Score

The Review Score of 9.7 (9.650) out of 10 for Woodlands View Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 35 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 34 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.650 for Woodlands View Care Home is calculated as follows: ( (277 Excellents x 5) + (121 Goods x 4) + (9 Satisfactorys x 3) + (1 Very Poors x 1) ) ÷ 408 Ratings = 4.65

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Woodlands View Care Home is based on 34 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 120 registered maximum number of service users is 24, which has been reached with 34 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 23 Feb 2022

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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