Woodlands View Care Home

Magpie Crescent, Stevenage SG2 9RZ
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9.7 155 Reviews
  • Woodlands View Care Home, Stevenage
Woodlands View Care Home, situated in Poplars, provides residential, nursing and nursing dementia care to older people in a kind and inclusive setting.

Each member of the team is dedicated to providing the kindest care to every resident. Prioritising dignity and choice, care services are designed to enhance residents' lives, empowering them to live as independently as possible safe in the knowledge that a caring team is always on hand.

The setting itself continues this trajectory, designed with wheelchair accessibility as well as many other amenities to promote independence, Woodlands View is a place which residents are proud to call home. Recently refurbished, the lovely sitting rooms are the perfect spot to relax, catch up on TV or enjoy the company of fellow residents. Meanwhile, the delightful landscaped garden and patio offers a great alternative for the warmer months.

The dining areas are the catering team's playground. Here, they express their creativity to offer varied menus that are as nutritious as they are delicious. They work hard to make sure that meal times are enjoyable for residents, with something to suit everyone, and are always happy to cater for visiting loved ones too.

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Care Provided by Woodlands View Care Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Younger Adults
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 120 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Other Care Provided
  • Convalescent Care
  • Palliative Care
  • Physiotherapy
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Miranda Mead (Care Home Manager)
  • Admission Criteria
    • Ages 50+
  • Room Information
    • Single Rooms (120)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Number of floors: 1

Facilities

  • Close to Local shops
  • Gardens
  • Ground Floor Accommodation only
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Television point in own room

Woodlands View Care Home Reviews (155)

Total of 155, showing 81-100
9.7

Woodlands View Care Home has a Review Score of 9.7 (9.650) out of 10, based on 35 reviews in the last 2 years. Over all time Woodlands View Care Home has 155 reviews.

Overall Experience

  • 110
  • 42
  • 2
  • 1
  • 0

Date Published

155
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9
35
120

Review from R D (Wife of Resident) published on 11 October 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

It is excellent care and support.
I am happy with all staff.
They are kind and supportive.
Security is wonderful.
Overall, I am satisfied.

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Review from David D (Son of Resident) published on 16 September 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All the staff are lovely.

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Review from Stephen H (Son of Resident) published on 19 August 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Me and my family are very pleased with the care my mother gets.

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Review from Richard B (Son of Resident) published on 9 August 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff are friendly and despite being busy always are available to listen and talk about my Mum. My mum appears well cared for and comfortable and happy with staff.

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Review from J H (Resident) published on 14 July 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very happy with everything.

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Review from Jennifer G (Respite Resident) published on 13 July 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I came into this home after having a new hip replacement, as I live alone, it was suggested for respite care. It was the best thing I have ever done, the care side is fantastic, everyone is helpful and caring. I came in hardly walking or eating. Now, I look and feel a different person. The care I have
been given is the reason I am able to go home to continue to improve. This is a well run organised care home. I would recommend it to anyone needing a care home. There is always something going on for residents. A big thank you to everyone.

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Review from K A (Resident) published on 15 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very happy to be here. And very well cared for, staff are understanding to my needs. Food is very good. And I sleep very well here.

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Review from Jon T (Son of Resident) published on 10 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Kind and caring staff. Professional and empathetic. It is lovely to see my Mum again on a regular visit.

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Review from Sonia E (Daughter of Resident) published on 10 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The staff have been excellent, kind and caring. Mum has been happy staying in Woodlands View.

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Review from Elizabeth A (Daughter of Resident) published on 8 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother has been a resident of Woodlands View Care Home for about 3 years. She has lived at both Newton House and Lucas House. She came here from Lister Hospital after suffering a few falls at home. After she had settled in, she has been very happy. She has done a lot of art projects, painting etc,
she has participated in music, games, bingo etc. The food is all fresh and of excellent standard. She can sometimes be a little anxious and the staff are all very kind and helpful.

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Review from Colin S (Son of Resident) published on 14 May 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff are very friendly, caring and well organised. Mum seems to be happy, staff are very patient and give time for Mum to understand what is happening.

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Review from Stephen M (Son of Resident) published on 7 May 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very professional and helpful staff, very caring, and easy to talk to.

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Review from Shirley B (Daughter of Resident) published on 9 March 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum went into Woodlands View at the beginning of November 2020... sadly Mum passed away on January 22nd 2021. I cannot fault the care Mum received while she was there, the staff were brilliant, they looked after Mum so well, she even started to put weight on. If anything was wrong with Mum, we were
notified straight away. A caring and loving home.

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Review from D P (Niece of Resident) published on 3 March 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My aunty was at Woodlands View for nearly two years, and in that time, was shown such care and attention from the staff. She really enjoyed all the meals. She was always involved in activities, which ended up the highlight of her day. Thank you so much for taking such great care of her.

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Review from Sheila R (Daughter of Resident) published on 9 February 2021
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Myself and the rest of my father's family, wish to pass on our gratitude to all the staff of Wellfield Unit. Over the last few weeks of his life, how caring, understanding and gentle the staff have been with him, once he went on to end of life care, it must be very difficult circumstances during this
period of Covid-19. I, the youngest daughter of resident, wish to please pass on my sincere thanks to the senior carer of the unit, for her caring and kind words in a very difficult situation.

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Review from Paul B (Son of Resident) published on 16 November 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Since Mum transferred from Newlands to Willfield she has received excellent care and she seems a lot brighter and settled.

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Review from John M (Resident) published on 21 October 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very happy here and no problems.

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Review from B P (Resident) published on 21 October 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Happy with the care here. So friendly and supported.

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Review from S M (Sister of Resident) published on 2 October 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My sister was at Woodlands for a short time but in that time she expressed how lovely the staff had been and just how much food they seemed to always offer her. When she passed away, staff were very compassionate. We didn't get to see inside the home, due to Covid visitor restrictions. All in all, my
sister appeared happy and well looked after.

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Review from Gail M (Daughter of Resident) published on 1 September 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Dad was treated with dignity and care whilst in care at Woodlands. Whilst they had to nurse Dad during coronavirus, he was happy whilst able to before becoming ill with his illness. The nursing staff always kept in touch with us between our visits, looking through windows in spite of the Coronavirus.
The staff was always cheerful and very obliging to help us.

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Current Review Score: 9.7 (9.650)

Overview of Review Score

The Review Score of 9.7 (9.650) out of 10 for Woodlands View Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 35 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 34 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.650 for Woodlands View Care Home is calculated as follows: ( (277 Excellents x 5) + (121 Goods x 4) + (9 Satisfactorys x 3) + (1 Very Poors x 1) ) ÷ 408 Ratings = 4.65

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Woodlands View Care Home is based on 34 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 120 registered maximum number of service users is 24, which has been reached with 34 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 23 Feb 2022

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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