Review from S P (Niece of Resident) published on 26 August 2020
Submitted via Postal Card • Report

Overall Experience

My aunt has been at Woodlands View for 2 years and I cannot fault the care and the love she receives. The carers make her feel special and always keep me informed. During the lockdown, I have been able to talk to my aunt on skype with the carers help and they have gone out of their way to make sure

I am still included in her life. My aunt and I are extremely happy and could not imagine her living anywhere else.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from David K (Nephew of Resident) published on 10 July 2020
Submitted via Website • Report

Overall Experience

My Auntie has been a resident of woodlands view care home since April 2019. She started off in Newton House then moved to Lucas House in October 2019. Since March this year the care home has been on lockdown due to the Covid-19. My wife and I still go to see my Auntie and speak to her through the window

of the quiet room which is not ideal but that's all we can do. We know how frustrating this is for all families that have loved ones there. We telephone on a regular basis to have a chat with my Auntie and we are always greeted by a jolly voice of one of the amazing staff. I have said this before and I will say it again. I could not wish for my Auntie to be in a better care home. All the staff are so delightful and always have time to talk. The attention to detail is so wonderful to see, from dishing up the food, making cups of tea and all the great activities they do. The head of Lucas house is without a doubt so professional in what she does in such a loving caring way. Thank you so much.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from J P (Daughter of Resident) published on 29 June 2020
Submitted via Postal Card • Report

Overall Experience

Overall, my late father's time living at the home was a happy and secure place for him. The carers I could not fault, kind, caring and they truly adored my dad. But the people in charge, seniors/superiors and management I found to be lazy. They were not prepared to 'roll up their sleeves' and help in

the units when it was needed, which in my opinion does not make for good teamwork or prove to the staff that they generally care about them.

Reply from Julie Caygill, Hospital Liaison Team Administrator at Woodlands View Care Home

Thank you so much for the lovely compliments about the staff team. They really are a great team at Woodlands and I will ensure that your feedback is passed on to them. I was sorry to read your comments about the management team. As Woodlands is a large home with a large staff team, the manager’s role is very managerial which is why we have a senior management team, including the home manager, deputy home manager and clinical services manager, down to a unit manager. I am sorry that you were unable to see this teamwork during your father’s stay with us, and we will look to improve upon this in the future. Many thanks for your feedback.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from B S (Sister-in-law of Resident) published on 12 June 2020
Submitted via Postal Card • Report

Overall Experience

My sister-in-law received care that was exemplary. She was treated with kindness and treated with dignity. She was served good nutritious food, and when she could no longer feed herself, she was helped with great kindness. My brother visited his wife at least five times a week and sat with her all day,

he never witnessed anything to give him concern - quite the opposite. They also showed great kindness.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Rosina C (Wife of Resident) published on 30 March 2020
Submitted via Postal Card • Report

Overall Experience

My husband has been in Woodlands View Care Home for 3 years. I must say the care he has received has been extremely good, his skin has remained intact even though he cannot move himself. I cannot comment on the food, as my husband is fed through a peg. The carers are all kind and helpful and his nurses

are supportive and caring not only to my husband but for me also.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from D K (Niece of Resident) published on 11 March 2020
Submitted via Postal Card • Report

Overall Experience

My aunty has come on leaps and bounds since residing in Woodlands View. She is well cared for si fed well gets involved with all the activities i.e cooking, games, bingo etc she is never lonely.
I can't thank the staff enough for the continued care and love they show to my aunty and all the residents.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from J M (Wife of Resident) published on 11 February 2020
Submitted via Postal Card • Report

Overall Experience

I am very happy with the care my husband receives. The staff give excellent care and show incredible patience, even though my husband's behaviour can be quite challenging at times.
The staff are always happy to discuss any concerns or issues I may have and keep me updated with any changes to my husband's

care or medication. I am also always made to feel very welcome whenever I visit.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from N H (Niece of Resident) published on 30 January 2020
Submitted via Postal Card • Report

Overall Experience

My uncle was treated with dignity by all the staff who looked after him during the last days of his life. The staff not only care for my uncle but cared for the rest of the family.
Thank you.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from K M (Daughter of Resident) published on 21 January 2020
Submitted via Postal Card • Report

Overall Experience

The home is lovely, clean and bright. The staff are happy and helpful and treat the residents with dignity.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from J M (Daughter of Resident) published on 25 November 2019
Submitted via Postal Card • Report

Overall Experience

I am very pleased with the care my mum has been given. At times it seems the staff are rushed off their feet. My mum is on end of life care and is treated with such kindness. I think a little extra care could be taken with the upkeep of her room, as some times it could do with a clean.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from K H (Daughter of Resident) published on 30 October 2019
Submitted via Postal Card • Report

Overall Experience

The care home was ok except some facilities were not good: - visitor toilet dirty - laundry ruined some of Mum's clothes and some items of clothing were never returned, even though we personally labelled them - carers were very good but inadequate number of staff meant that Mum was left and not attended

to when needing toileting - meal times were rushed, again due to lack of staff.

Reply from Clare Sheehan, Careline Advisor at Woodlands View Care Home

Thank you for your kind words regarding the care your Mother received during her stay at Woodlands View, we have shared your positive feedback with the Team. We appreciate any feedback we receive and are always keen to act upon any concerns raised. We are sorry that you felt the cleanliness was not up to standard and have discussed this with the Housekeeping Supervisor who has addressed this with her team. We regularly review our staffing levels to ensure Residents’ needs are met in the most appropriate and timely manner. We have a robust ongoing recruitment campaign in order to source the high calibre of team members that we require to assist us in maintaining the high standards that we expect.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from C S (Daughter of Resident) published on 15 October 2019
Submitted via Postal Card • Report

Overall Experience

My mother was a resident from February 2019 - September 2019, until she sadly passed away. The staff were always kind and compassionate right until she passed. They do a wonderful job, even though they are all under tremendous pressure due to not enough staff. This desperately needs to be addressed

as mistakes can be made, and it's not the blame of the caring staff when this happens.

Reply from Tracy Hardy, Careline Team Leader at Woodlands View Care Home

Thank you for your kind words regarding the care your Mother. We have shared your positive feedback with the Team. We appreciate any feedback we receive and are always keen to act upon any concerns raised. Our staffing levels are regularly reviewed to ensure Resident needs are met in the most appropriate manner. We have an ongoing recruitment campaign to source the high calibre of team members that we require to assist us in maintaining the high standards that we expect for the Residents we care for.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from E G (Daughter of Resident) published on 10 October 2019
Submitted via Postal Card • Report

Overall Experience

My family and I were extremely pleased with the care and kindness shown to our Mother when she was no longer able to live alone. The staff at Woodlands View treated her with respect and compassion, ensuring she was made comfortable at all times. Communication between ourselves and the home's staff was

excellent and much appreciated, given I live abroad. Thanks to them, our Mother lived until she was 90 years old.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Susan L (Daughter-in-law of Resident) published on 13 September 2019
Submitted via Postal Card • Report

Overall Experience

My Mother in Law has been at Woodland View since August 2018. She recently passed away on August 21st 2019. She has always been treated with compassion and us, as a family, have always been treated with great kindness and respect. The care came to the fore for the last week of her life. The staff (day

and night) at Wellfield House were amazing. Thank you all so much.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Mike W (Son of Resident) published on 23 August 2019
Submitted via Postal Card • Report

Overall Experience

Woodlands View has been an excellent experience for dad. The staff have made life as bearable as possible for someone who has been bed-bound since his arrival, by their caring and gentle approach, which has always been tailored to Dad as an individual. A first-class experience.
Some staff members,

in particular, go over and above at all times and are all phenomenal.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Karole J (Resident) published on 20 August 2019
Submitted via Postal Card • Report

Overall Experience

My activities lady is the most wonderful and caring activities lady possible.
Always ready with advice and encouragement.
I am lucky to have her.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from S H (Son of Resident) published on 25 July 2019
Submitted via Postal Card • Report

Overall Experience

My mother has been cared for in Astonbury House for over two years.
I live in Devon and come to visit with my father (who attends daily), four days probably every 6 weeks.
It saddened us that some of the staff were moved to other houses, who would then have the benefit of excellent care staff.
Our

main worry was that the high standard of care we had experienced would be lowered.
I think we should give enormous thanks that the nominated individual and her staff, old and new, have again 'raised their game'. Well done.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Cheryl E (Daughter of Resident) published on 10 June 2019
Submitted via Postal Card • Report

Overall Experience

There is no doubt that this is a good care home. First and most importantly is the wonderful staff who treated Mum with dignity and compassion.
Their patience and kindness made Mum's last months peaceful. They also gave me support and kept me informed.
I visited Mum daily and the staff were always

welcoming. I cannot praise enough the carers who helped Mum and my family through her final hours. Mum's room was cosy and quiet; we could visit her at any time and help feed her.
Some updating of wc's would be good but this is an excellent care home.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Angela R (Friend of Resident) published on 22 May 2019
Submitted via Postal Card • Report

Overall Experience

Staff extremely helpful and happy and made our family very grateful. Can't thank you enough.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Amy H (Resident) published on 22 May 2019
Submitted via Postal Card • Report

Overall Experience

This review applies to a relationship built up between the Activities Leader in this establishment and myself. The Activities Leader is very caring and friendly and appears to treat all who come into her orbit with insight and real interest. She undertakes many tasks alongside her "amenities" role.

Appears cheerful, happy, loving to all she deals with, residents and staff.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Woodlands View Care Home

Care Provided by Woodlands View Care Home

Good to Know

Facilities