Review from Patricia B (Resident) published on 18 March 2019
Submitted via Postal Card • Report

Overall Experience

The home is a lovely place. The residents are happy. They could not be better looked after. Good food and plenty of it. Staff are very friendly and they do all they can to help the residents.

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Review from B B (Respite Resident) published on 1 March 2019
Submitted via Postal Card • Report

Overall Experience

As a temporary resident for 3 weeks, I have been very impressed with the services provided and would certainly recommend this complex.

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Review from Deborah B (Daughter of Resident) published on 6 February 2019
Submitted via Postal Card • Report

Overall Experience

Staff are always friendly. Place is always clean and tidy. Dad is taken good care of.

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Review from Julie J (Daughter of Resident) published on 2 January 2019
Submitted via Website • Report

Overall Experience

My Mum was discharged from hospital for recuperation at Woodlands View after a bout of pneumonia. She had been deteriorating whilst in hospital and became bedbound. We had reservations as she had spent time previously in another care home but we found the kindness and care of all staff to be of a high

standard. Mum did continue to deteriorate during her stay and sadly passed away but the staff treated her with dignity and had plenty of time for us too, keeping us fully informed and supporting us during a difficult period. I highly recommend Woodlands View for a family feel.

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Review from Jack P (Resident) published on 14 December 2018
Submitted via Postal Card • Report

Overall Experience

I got very good care and attention during my brief stay at this care home.

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Review from J A (Daughter of Resident) published on 20 November 2018
Submitted via Postal Card • Report

Overall Experience

We have found Lucas House at Woodlands View to be friendly and the majority of the staff are professional and good at their jobs. The physios and rehab staff have been excellent and patient.
As well as being kind and professional to the patient, they are also good with all the visiting family and friends.

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Review from Sharon B (Daughter of Resident) published on 22 October 2018
Submitted via Postal Card • Report

Overall Experience

I cannot praise the staff here, they are so kind not only to my dad but all of us.
My dad was so poorly but I felt that the staff treated him as if he was family.
I was told that this home was good but oh my goodness I've been left humbled by sheer kindness. Thank you all.

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Review from Peter W (Respite Resident) published on 11 October 2018
Submitted via Postal Card • Report

Overall Experience

I am 93, and since 2009 have suffered several severe falls, which necessitated admittance to hospital.
On this last occasion after 4/5 weeks before returning home I was offered a recuperative NHS physiotherapy period at Woodlands View Care Home as I had been gradually losing my confidence of being

outside without assistance.
I must admit I was hesitant of acceptance, 'Care Home'?
This was probably the best choice I have made.
Wonderful staff, several nationalities, excellent food, care, perfect treatment, cleanliness and kindness.
Thank you all and God Bless at Lucas Ward.

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Review from Helen F (Daughter of Resident) published on 9 October 2018
Submitted via Postal Card • Report

Overall Experience

Mum was here for three weeks. During this time she was always treated with dignity, respect and the people were friendly.

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Review from W P (Husband of Resident) published on 4 October 2018
Submitted via Postal Card • Report

Overall Experience

Excellent, the best.

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Review from Valerie F (Daughter of Resident) published on 15 August 2018
Submitted via Website • Report

Overall Experience

My mother, aged 96, was a temporary resident at the home, following discharge from hospital due to an ankle fracture. She was resident for a six-week period of time. I had hoped that her temporary stay might have been a step towards the possibility of permanent care within a care home. But following

the events of the six-week stay, this is now totally out of the question. The months of March to April, ie when mum was resident, were cold this year. Sadly, on numerous occasions, I found her dressed in a single layer of clothing, despite my requests for more than this. (for example, a thin jumper over nothing!) Often, no socks, ditto. The worst, and saddest, occasion was on the evening of Maundy Thursday when I arrived at 7.30pm to find her sitting alone, dressed only in a polo shirt and vest. She asked whether she "had been naughty." And on Easter Sunday, I was yelled at by a senior carer, "you are in my face!", when asking for toileting assistance for mum. Absolutely outrageous.

Reply from Clare Sheehan, Careline Advisor at Woodlands View Care Home

Thank you for taking the time to write this review. I am sorry to hear you were not satisfied with the care your relative received while they were living in the Home. As you will be aware, when you first raised concerns to us we immediately launched a review and provided a written response to you directly. To reiterate, the concerns and staff behaviour you have highlighted are not at all in line with our mission to provide the kindest care. We are very sorry to hear you had this experience, and we wish you and your relative all the best in the future. Thank you once more for your feedback, which enables us to develop and improve as an organisation. If it would be helpful to discuss this in more detail, please contact our Chief Executive, Justin Hutchins, directly on askjustin@hc-one.co.uk.

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Review from Susan E (Daughter of Resident) published on 8 August 2018
Submitted via Postal Card • Report

Overall Experience

Dad came to Woodlands View for discharge to access and as a family, we decided to extend his stay to allow him time to get better. The staff are extremely kind and caring and relate very well to him.

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Review from Angela S (Daughter of Resident) published on 8 August 2018
Submitted via Postal Card • Report

Overall Experience

Since my dad has been a resident, he has not had as many falls. He is well looked after. He is clean and tidy and has company.
The staff are all very attentive and friendly.
It is a huge relief to the family that Dad is in a safe environment and is happy and comfortable.

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Review from David A (Son of Resident) published on 6 August 2018
Submitted via Postal Card • Report

Overall Experience

I viewed several places before deciding my mother should be resident here at Woodlands View. This care home was head and shoulders above others due to staff and resident ratio. cleanliness and overall friendly atmosphere. I was pleased to have found a place I was comfortable with, knowing she would

get well looked after. Note I don't say this lightly - I am generally difficult to please.

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Review from Ian B (Son of Resident) published on 2 August 2018
Submitted via Website • Report

Overall Experience

I visit my mum on a daily basis. Today in the corridor a manager called the carers together and went to town on them about an issue.
If a meeting is called it should not be in front of relatives, regardless of the issue. The manager was bordering on downright rude to the staff.
We should all treat

people with respect and be polite and have empathy for all staff, not just give them a kicking.
Maybe a training course on Emotional Intelligence or Building Effective Working Relationships would go a long way in building bridges.

Reply from Clare Sheehan, Careline Advisor at Woodlands View Care Home

Thank you for your comments regarding the care at the home and for raising your concerns with us. This enables us to improve the service we provide. Our mission is to provide the kindest possible care to our residents and colleagues. I would like to apologise for the way in which one of our leadership team addressed our carers. She is sincerely remorseful and has reflected on how the information was delivered, acknowledging that we can guide and teach our colleagues in a more positive manner.

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Review from Jackie W (Daughter of Resident) published on 26 June 2018
Submitted via Postal Card • Report

Overall Experience

Care of the residents is very good, but there does seem a shortage of carers in relation to the number of residents.

Reply from Clare Sheehan, Careline Advisor at Woodlands View Care Home

Thank you for your kind comments regarding the care at the Home. In relation to staffing levels, our mission is to provide the kindest possible care to our residents. To enable us to achieve this our staffing levels are paramount and therefore reviewed on a daily basis by the leadership team within the home. We also work in partnership with our local authority and share our staffing levels. After a review of this last week, our local authority and CCG are happy we have the correct level of staff to meet our residents' needs.

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Review from David C (Cousin of Resident) published on 12 June 2018
Submitted via Postal Card • Report

Overall Experience

Woodlands View cared for my cousin in the last few months of her life. She had Huntingdon's disease and by the time she moved to Woodlands View, she was bed bound. They treated her with care and dignity. Her condition was deteriorating all the time, but they showed much love and compassion. They provided

us with all the relevant information and arranged medical treatment where appropriate.

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Review from Margaret W (Wife of Resident) published on 15 May 2018
Submitted via Postal Card • Report

Overall Experience

I am responding to the CQC report in the local paper. I just want to say I did not agree with them.

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Review from D C (Wife of Resident) published on 1 February 2018
Submitted via Postal Card • Report

Overall Experience

My husband has been a resident since April 2017. He was transferred from hospital to another care home which was not a dementia specialist. The standard of security and overall cleanliness is fantastic. The level of care and dignity showed to all the residents is second to none. I visit two to three

times per week and can leave feeling that he is in the best possible place and I can be at peace to continue my life.

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Review from Kerry F (Daughter of Resident) published on 25 January 2018
Submitted via Postal Card • Report

Overall Experience

My mother was a resident at Woodlands View from September 2013 until she passed away in November 2017. This has been a very caring and helpful home. We could not fault them in any way. My mum was treated with great care and dignity. Any questions I had were always answered quickly and efficiently. The

staff in Newton House were excellent, they didn't only care for our mum, but supported us all especially and the last days of mum's life. I would never be able to thank them enough. I will really miss them as they became part of my family.

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Woodlands View Care Home

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